Leo L.
Yelp
Wow, that was disappointing. A nasty experience. The thing is that this review has nothing to do with the food, since I couldn't try it. This is about the disgraceful service at Chez José.
I got there with two of my friends on a Sunday for brunch. There were already two tables on the waiting list, but the host told me it was a 15-20-minute wait. Hence, we thought it should be ok to wait.
Two other groups of 2 and 3 arrived after us and demanded to be put on the waiting list. 20 minutes went by, and people kept coming out of the restaurant, but no tables were assigned. Then, a group of 6 who had been just waiting for 5 minutes got a table. Strike 1.
Surprised and a bit annoyed, I approached the host to ask her why this was happening. With a smile she answered that my friends and I were the next on the list, but it was easier for them to assign a table for 6. Strike 2.
Another 30 minutes under the sun went by. We were starving, (getting hangry here glare) but no one was called. Rarely one of the hosts came out to tell us what we already knew: "You are next on the list, as soon as a table is available". Strike 3.
We decided to leave since not even a cup of coffee, or a glass of water was offered to make the wait more bearable. No options were offered by the staff. We were really hungry and starting to feel weak. It was awful that they did not show any interest in apologizing for the misfortunate situation. To who is reading this, just think that another two groups were still waiting after us.
My thoughts. No one deserves to be treated like this. First, don't lie to your costumers if the wait will take for longer. Second, if various groups are already waiting for over 20 minutes, do not offer a table to a larger group because it makes things "easier". Not only was it disrespectful, but it displayed a lack of professionalism and touch from the staff. I suggest that if you see a line of people here ask the food to to-go, because the kitchen seems to be quick, but the staff not so much.
I am sorry I have to disagree about how amazing this place is, because our experience was the entire opposite.