Danny L.
Yelp
Sunday fun day turn into a disaster!!!
As much as I love this place, this is not one of the nice review that I normally write. I love the food here and how homie it is. My house is like 8 minutes from this place and I work at First Protective which is 5m from it also. I can't count how many good compliments and "words of mouth marketing" I did for this place. I even introduced this place to all my coworker so we can have some lunch time here.
However, back to the story. My fiends and I love to get Sunday brunch at different locates. We expected to have a fun day and we choose Chez LuLu (yes, again, because like said I love this place) not knowing that it was about to ruin our Sunday. We we got there it is 12:38pm. And we got signed with a tired looking waiter, he barely talked and smile and had the biggest attitude that I ever seen. We contemplate to ask for another waiter but we don't want to get any body in trouble.
It took more than 15m for him to pay attention on our table again just to ordered our drink. Another 15 to get our food order, while everyone around us get what they order and their waiters come checked all them multiple time. If you are familiar with Chez LuLu they always bring out those small bread basket while you wait for your food. I looked out and checked every table, they all had it!
This is about to get worst! After we waited for more than 45m minutes. We got to the point that we want to give up and go to another restaurant, all of us not feeling happy like we first arrived there anymore, we just tried to look for him and he wasn't there the entire time( we sat out side btw) while other table got there waiters checked on them like every 10m. We had to asked the other waiter to look for our. He came back looked like we are getting the food for free. Again the way he talked, we felt like he doesn't want to serve our table. We showed our disappointment and when we got our tickets. He literally throw it all the table and said "HAVE A NICE DAY", like excuse me we were not even do anything to you! If you had a Saturday night out and you tired! Just don't go to work at all.
I talked to the manager and He Is No Helps. He said the kitchen was really busy and expected some delay(it is the job of the waiter to come back and confront it with us), that the bread basket is not suppose to be brought out because it is brunch not lunch(So tell me why all other table have it without any order expect my table), and he will get back to it and work with the waiter later. Which usually mean I don't care. So for the first time in my life I didn't leave a penny for tip cause he is no way deserve any thing. I don't get why you literally a waiter and work for tip and you bring your attitude to serve your customers.
That is all I have to say but whoever that has responsibility for the restaurant, please consider about this problem. My friend have a picture of the copy with his name but I don't. He is the skinny boy with earring on both ears. I'll happy spread the words for your restaurant, not a good one any more.