Alex P.
Yelp
There is no nice way to say this, but Chez Philippe is a very disappointing introduction to the food scene of Geneva. There is an immense and unforgiving level of inefficiency, poor quality and poor training.
Let's start from the beginning. As one of the first establishments to visit during the trip to Geneva, walking inside is as unwelcoming as it could be. There is nobody to help, to find a table or explain what in the world is going on. There was one waitress running around at the velocity of a gazelle during lion mating season and it felt like walking into a crowded dive bar as opposed to a high end restaurant due to this lack of very basic service. Upon identifying a table ourselves, confirming with bartender, squeezing to it between steel columns, nobody came to it. I once again had to get up and flag down the waitress. She brought silverware with a knife that had a substantial portion of it broken off and the rest bent. That was a dangerous precedent and should have been a warning sign of how hard the steak was to cut for the previous guest. I had to get up to flag her and get it replaced. Shockingly, she presented the replacement knife with the sharp end toward me to grab. Not only is that dangerous and inappropriate in a restaurant, but would not even do that at home.
Then, the food came out. If all of the above happened and the food was amazing, I would have still not given one star to this establishment. The Swiss Sirloin Steak was one of the worst steaks I've ever had. Brought medium to chefs recommendation, it was completely burned outside and wreaked of burned flavor. It was extremely hard and dry all around, despite the inside being cooked correctly to medium. The only explanation I can find is that this meat was frozen, defrosted in a rushed fashion or just of extremely low quality. I have a hard time believing that this meat came fresh from a butcher that gets meat from those beautiful cows grazing on green Swiss grass. It just can't be right. The only element about this establishment that was decent was the price (which is fair for Geneva) and the tasty French fries. The burger was not bad, but nothing to highlight. Despite requesting no bacon and waitress confirming, it of course came with bacon.
Chez Phillipe can best be summed up as a very well rounded disaster, that manages to under deliver in every area possible and must be avoided at all costs.