Kallie F.
Yelp
I wanted to take a moment to share feedback about a disappointing experience my party and I had at your restaurant recently.Unfortunately, we did not even get the chance to dine or have a drink due to the circumstances.
We arrived at approximately 4:15 PM and were told the wait time would be about 15-30 minutes, which was perfectly reasonable. We were also informed that we needed to remain nearby to hear our name called, which we understood and respected.
After waiting around 20 minutes, we noticed that while guests were leaving, very few new tables were being seated. From where we stood, we could clearly see at least three open tables in the bar area that remained empty for over 10 minutes. Several guests who had been waiting before us asked for updates, only to be told again that the wait would be 15-30 minutes -- despite most of us already having waited that long.
During this time, it appeared that the three hosts were more focused on casual conversations, sipping their drinks, and discussing a bag of new box of crayons rather than actively managing the seating process. We also observed two individuals who seemed to be managers come by multiple times to point out open tables and instruct the hosts to begin seating guests, yet no action was taken.
While I understand that the main dining room may have been reserved for upcoming reservations or limited by available staff, the bar area clearly had capacity to accommodate walk-ins. After waiting a full hour, we decided to leave. Before we did, a group of four who had arrived about 10 minutes after us was seated, while we were still waiting. When I asked about this, I was told, "That table seats four, and you're only two." Considering that most of the tables seated four guests, and that multiple tables remained open for over 10-15 minutes as we left, this explanation felt dismissive and inconsistent.
It was disappointing to see such a lack of organization and attentiveness, particularly during happy hour at a new restaurant -- a time when I would expect staff to be eager to make a strong impression and fill available tables.
I'm sharing this feedback not out of frustration alone, but in hopes that it helps improve the guest experience moving forward. Honestly Miss rojo!