Caroline S.
Google
I was disappointed with my experience here. They do not make it clear up front that their SOP (or "admission" fee, under the FAQ section of their website - who reads those when booking at a spa?) is to charge $45 a head to use all their communal facilities, which include their locker rooms with your own locker, sauna, jacuzzi, cold pool, and steam room. You can opt to just get the services you booked, but when I initially said I wanted to do that, the woman behind the desk got hostile and gruff. I decided to go ahead and cough up the money to get the full experience, and she slapped down a robe, towel and shower shoes on the desk in front of me. I'd wanted to have my massage first and then my facial, but she informed me they'd do my facial first and then the massage. My friend and I sat at the bar, where the bartender was the only semi-friendly/gracious staff member I encountered there. Then we checked out the downstairs. The locker room area was small and choked with people. We enjoyed the jacuzzi and steam room, but the sauna was disappointing - most saunas have a pleasant, relaxing heat to them, but this one was like stepping onto the planet Mercury. I jumped up in pain after attempting to sit down on one of the benches in it - it almost burned my skin, it was so hot. When it was time for my facial, the facialist was even gruffer than the receptionist chick. She directed me to lie on the table and pull down my robe a little so she could do the treatment. I told her it I'd be most comfortable just leaving it off and covering myself with the blanket. She actually said, "I don't care what makes you comfortable, I'm just here to do your facial." I should've just left at that point. However, the facial was decent. The massage was disappointing. The massage therapist didn’t ask me if I had any areas I needed her to focus on, as is customary. I asked her for more pressure a couple of times, and she let me know that what she was doing was the best she could do. It wasn't good. In summary, all but one of the staff were amazingly rude, the services were mediocre, and I didn't appreciate the steep, mostly-hidden fee. Will not be returning.