South B.
Yelp
{EDIT: In response to the owner's comment. This is more than just a "SLIGHT CHAR" and "BURNT" to peoples liking. Look at the photos circled in RED. They were not "slightly burnt" they were completely BLACK and INEDIBLE. Those edges were just a tip of the iceberg. Everything else underneath covered by all that stuff hides it from the customers' viewpoint. We've eaten here many times before throughout the years and it was never like this. I don't know what you think your customers like but it's carcinogen that can cause cancer. Making an excuse to use your customers saying they like this stuff is not right. I don't think your customers will eat this. How can the cook even think of serving this to customers and letting it fly out the window like that. Would they eat it? I bet the people that work here aren't even into these types of food and doesn't care because they don't eat it. But other people do care. The nonchalant response from the owner speaks volumes and reflects the attitude of their own employees. Owner didn't even own up to their mistakes just like the employees. Owner never even DM'd me like they said they would. They probably figured we'd never come back anyway. This is bad for your business. This is beyond more than just burned food but service as well. They screwed up the order 3 times. Also look at the photos, THE FOOD IS BLACK.}
The cook today must've been having a bad day. The food they serve is really burnt. Not sure what happened to this place but they need to change this. Haven't been here for awhile and my experience was never this bad.
They screwed up our order three times. The place literally just opened 6/23/24 and we were the first ones to order. How can they mess that up. It was a simple al pastor fries. Only one order--messed up not once, twice, but three times.
First, the al pastor was black and burned. I added photos to show. So we kindly asked them to replace it. When they came with the new batch, the order was wrong. They gave us nachos instead of fries. So we again, returned it to be redone correctly--each time we had to keep getting back in line standing there with the order in our hands. Again, they replaced it, but the third time it got less and worse.
Each time the order came back, it was not only wrong and burned, but the quality and amount kept getting less and less. The food was still burnt and the presentation got weaker--which shows inconsistency. It's like they gave up on it. The amount got less and there was barely any meat by the time the third attempt was made. It lacked everything by the end of everything. Less meat, just a bunch of soggy fries at the bottom, and lacked all the stuff on top of it. I think since they kept screwing up the order, they started to skimp out on ingredients toward the end.
When it was brought up to the cashier about the meat being burned, her response was "that's how our asada meat comes, the seasoning is like that, I THINK" which means she wasn't sure. We cook plant-based and mock soy meats all the time and it doesn't get burnt like that. I felt it was just an excuse instead of owning up to it. Worse of all they were unapologetic and was nonchalant about the whole thing.
For those who eat here, please note that consistently eating their product this way can eventually cause health issues. We sure wouldn't want to be eating this type of food. In the long run would not recommend this place. Service was mediocre and could be better. Show more empathy and be more aware.
They also charge $1.00 for a few limes. They messed up the order so many times that they ended up just giving it. This place used to be good and the amount used to be plenty, but today's experience was not the business. For al pastor fries to cost that much, they just loaded nothing but fries and less meat having burning them so many times and messing up the order, they were trying to save money by giving us less.
We are don't live down the street as we always drive over 25 miles (to an hour) for years supporting this small business. We don't appreciate our time being wasted. We were REALLY nice about it too. Had they tried better, we would probably be returning to support them.
