Chick-fil-A

I left extremely disappointed with the customer service I received today. From start to finish, the experience was frustrating—especially because I was lied to directly, as if I wouldn’t notice. To begin with, the cashier gave me the wrong change. My order total was $23.96, and I paid with $40. She only returned $3, when I was clearly owed more. I was momentarily distracted with my kids and didn’t catch the error until I was already waiting at the front for my food. While waiting, we were completely ignored for a long time. Several cars that arrived after us were served and left before we even got our food. When I finally got someone’s attention and explained the issue with the change and the delay, I was told they had to retrieve the money bag from the cashier and count it to verify before they could give me what I was owed—and only if I really needed the change. After waiting even longer, I received cold food, which only made the situation worse. I went inside to speak with the manager. She showed me the receipt—which I was never given when I paid—and even that didn’t add up correctly. They should have caught the mistake themselves immediately. When I mentioned the long wait for food, the manager claimed there were “kitchen issues.” That turned out to be untrue. The real reason we were ignored was because they had incorrect vehicle information attached to our order. In the end, I didn’t even eat the food because it was cold even before I got home. The manager offered only two coupons instead of issuing a proper refund, which was not acceptable given the poor service and multiple mistakes.

My name is Kadedra today is 06/11/2025 I had a fly in my salad and instead of the restaurant giving me a full refund they gave me a partial refund and I brung the entire order to the restaurant. Now I don’t know if they feel that they should not have to because we ate some of the food. If I was to know there would be a bug in my food I would never ever even ate at this location. The managers are very unprofessional. I’m calling the health department /and food safety because this was dead wrong !!

Lovely service. The hospitality team was excellent. They remind me of my original team in Atlanta Georgia. I was just here to get my 1st meal of the day and the whole team was excellent. I was here for the herbalife extravagant event in Dallas and I love it. They all serve with a smile. Great job team! ❤️

Update: 8/5 Pure chaos in here. They have a hostess stand. Wait to be seated, and both girls just stare and ignore you. I just sat myself. The parking lot is a disaster at all Update: 5/13 Is the "please wait to be seated a new thing"? Then after you are seated, you order from the table. Not a bad thing, just odd at first. 6/7 the saddest, thin chicken sandwich ever. It's tiny. 👀😆 The parking lot is horrible! I rather park 2 lots over and walk in. My sweet had no ice. If serving tea, please add more ice than normal, since hot tea will melt it. Overall great store. Employees nice and helpful.

Was in this store a few weeks ago as I had visited Arlington to take my daughter to a concert. One of the best Chick-fil-A experiences I have had. The layout and design of this location is great. Will definitely go back when I'm in the area again.

The service was excellent and so was food. A big shout out for Mia the cashier she was outstanding. She was patient because we had grand kids and nieces and nephew. The manager came and check on us and the young lady that clean the dining area. What great customer service

This is a great store. All Chick-fil-A's our fast and fresh... we know that. The day I visited this store they were doing an employee appreciation thing. The manager did her best to make sure every employee got something. Nice to see them taking care of the employees. Great job keep it up. And the food was great

It was great I can't wait until I come back out to Texas to eat there again. Thank you to the owner for creating an establishment where people can come to dine in, eat, drink, socialize with one another, and experiencing the place. And thank you to the employees that work there for serving us food and drinks and showing us some hospitality around the restaurant. So until next time have a great day and a great weekend.🙏🏿🙏🏿🙏🏿

Always come in this location. The staff here are friendly of course. This location is always busy so I'm patient when I come in here. Someone is usually cleaning to make sure the place is nice. The food is always good but I may need to cut back lol.

Worst experience ever I felt so disrespected by the people taking my order. There is a new setup as you come into order left lane for app orders right for pull up. I mistakenly pull into the app lane I realized that as I looked at the two associates in the right lane. I rolled down my passenger window and said I came into the wrong lane can you take my order. "No sir we can't you will have to go around " NOW mind you I am the ONLY CAR IN EITHER LANE. So they stood there doing NOTHING. Thank you Carmen's Moreno I won't be coming back.

If I place an order online and leave specific instructions for the sauces I would like with my meal, it will be completely irrelevant because the workers at chick fil a completely ignore any requests for sauce that comes with the meal. Horrible experience, dry food with no sauce.

Haven't eaten at this location in quite awhile. Since I was in the area, why pass up the opportunity? I quickly headed to this location and pulled into the parking lot. Parking can be a little tricky, so be careful. Probably best to park in the rear of the lot. I walked in and sat down as I usually order through the CFA phone app. Since internet service was sketchy, I had a little difficulty getting on and ordering through the app. Once I was finally able to do so, the rest of the process was smooth sailing. As usual, the food was delicious and the service was about average. I seemed to have fallen through the cracks upon ordering dessert. (Received the brownie but the ice cream cone was nowhere to be found.) Finally got up to ask, which defeated the purpose of table service. Oh well! If this is all I have to complain about, life is pretty good. The store seemed clean and well-maintained. Great job Chick-Fil-A!

Great service every time we go. (We've visited several times) We consistently get a correct order, the food is fresh and the team there treats us well. They get busy around game day especially in the afternoon and evening time and getting into the parking lot can get difficult

Don't go to this location if you have any special requests like no salt or add a lunch item to a breakfast order or even ask for grilled for breakfast.

Change is good. After some bad news from the doctor, I've been instructed to take a much healthier approach to eating. No fried foods, even less sugar and only eating out once every two weeks. I was sad, but it's been about 3 weeks of the switch up and I must say, I'm not having chest pains, lost 7 lbs and overall, feel better. This Cobb salad from Chick Fil A was eaten week 1 when I was winding down from DoorDash. As usual, it was fresh and delicious. Of course the chicken was fried but definitely better than the spicy chicken deluxe with large fries and a lemonade that I normally order... right?! I had honey mustard dressing but they have plenty of other options. Chick Fil A chicken is a WIN, no matter if it's on a bun or salad bunch.

This location is close to my house so we do mobile orders frequently but why order ahead if they are are just going to ask me to park my car and wait for my order EVERY time

Tried to go this morning and the entrance is blocked off and says no entry. Guess they don't need my money? ‍. Guess they expect you to drive around the freaking block to get in. No thanks. Whataburger here I come.

Coming to Chick-fil-A for lunch is definitely always a great experience. Today I was surprised that they are doing sit down with servers coming to your table just like a dine in experience. The staff were extremely friendly. The ambience and cleanliness were top-notch. The bathrooms were pristine for a fast food restaurant. Always a pleasure to come and be greeted with such friendly staff.

I was in a rush to get some fries and Mac for my kid's lunch hour. Although I came ahead of the lunch hour, the cashier and other staff did all they could to accommodate my order such as telling me ahead how long it will take, frequently checking on it and how many seconds more in the fryer! They even threw in a cookie even I said that's not needed. It was the best customer service experience and definitely need to be applauded!

Chick-fil-A will always receive a 5 from me as long as everything is served as expected. This has become my home Chick-fil-A and I don't go here as much as I used to because I am trying to cut down on fast food, and more importantly - CFA is not cheap especially for fast food. I'm not complaining though because they do always deliver excellent service and fast service despite the long lines. Food is always also really good. I ordered the spicy chicken biscuit - subbed out the butter biscuit for an English muffin instead and I also added an egg on there. I also got hash browns and a sweet tea. I ordered through the app and I was early this morning so the line was minimal; I was able to go in and out so quickly. Received the usual amazing service and the food tasted great! As a native Georgian, I have my pride in Chick-fil-A and it really is one of the best fast food options; thank you to CFA for always being such a great chain and always delivering consistent great food & service!

This Chick-fil-A location is definitely in their my pleasure era! There were not any long lines during breakfast. I was able to pull right up and order my food with ease. There was this streamlined organizational drive-through process, which resulted in a short wait time. My food was hot and fresh and surprisingly seasoned to perfection. Kudos to the team and management for a satisfying experience.

As long as I've been coming to this location, they've never gotten my order wrong. The line moves fast and the staff is nice.

The best chick fil a I've had in Texas and I've only been here almost 3 years. I ordered a sausage, egg and hash bowl with a buttermilk biscuit on the side. A frosted coffee. For my boys I ordered two chicken and cheese biscuits no egg and apple juice. My first time ordering at this was location was the morning of May 19 th and the second time same day but that afternoon for the boys dinner. The food was amazing that's biscuit was buttery goodness! And fluffy and fresh! the boys are everything nothing was wasted except crumbs all over the back seat lol This location has nice customer service and that says a lot in 91 degree weather! I pray this location stays open forever with forever great service and food!

I needed to feed a crew working at my home and I placed a catering order last minute. Tonya Reyes was absolutely wonderful, making sure they had the right instructions and that I was okay with the minor cost of adding lettuce and tomato to packaged meals. I was delayed picking up my order and they checked with me for my ETA. Everything was perfect. I was so impressed that they cared that the order was not only correct, but that the warm food was warm and the fruit was cold. Thank you!

This is the ONLY Chick-fil-A that I've ever been to that "doesn't do fries before 10:30". The person taking my order said she couldn't do fries. I then said "I'm okay with waiting every other Chick-fil-A does it and I just have to wait. She then told me "yeah our location won't do that". As someone with texture issues I eat at Chick-fil-A a lot because I usually have the option of getting fries, I won't be back to this location.

This is the worst Chick-fil-A I've ever been to. The staff were rude and the facilities were dirty. I recommend you find somewhere else to eat. This is also the only store in Arlington that will not make fries in the morning.

This location doesn't comply to the same standards as all other Chick-fil-As, I guess. The employees will argue to say their location doesn't do something when all others do, They don't serve fries during breakfast. They don't serve non salted fries at all. When redeeming a reward, make sure to not add anything on top because they won't allow it. (Adding lettuce or cheese on a regular sandwich and paying for the difference) As someone that goes to Chick-fil-A often, I avoid this location at all costs. The employees are rude and stubborn.

By far the worst Chick-fil-A I've ever been to. Roaches were literally crawling over the cash register area. The entire restaurant is in need of a deep cleaning. If I could give zero stars I would. The health department needs to visit.

Dumbest customer experience ever. They decided to change the mobile order lane from the right lane to the left lane. No big deal, but since I'm a returning customer I'm so used to going into the left lane for normal orders that I was confused by the mobile order sign suddenly being on the left, but at that point I was already in the left lane. What was dumb about this is that there were two workers with menus standing there with no cars on either side, but a small line of about 3 cars up towards the window. I roll up to one of them and ask if I'm in the wrong lane for normal orders. She says yes and that they switched what side the mobile lane is. I ask if they can still take my order, and she says no. She says that I have to wait behind the 3 other cars at the window, and pull all the way back around to get in line a SECOND time so that they can take my order from the other lane, only for me to merge back into the original lane I was already in. That was the dumbest customer experience I've ever had at Chick-fil-a. Not because they switched the lanes. But because of the stupid hoops I had to jump through, just because I picked the wrong lane by mistake.

Always a wait. I mostly go in the morning if I go. It's on the way to work for me but the service is so slow. Waiting 13 minutes for 2 items. No apology for the lateness. Mobile app is pointless I would have gotten my food faster through ordering normally. It's not that bad if it's not often but it is rare if I don't wait 10 minutes for my food.

I drive by this location every day but I stopped by yesterday for the first time during lunch time. I loved how the drive thru was not in the way of parking so despite the long lunch lines, it was easy to get in and get out. This chick fil a has lots of seating indoors and out. I loved that the outdoor seating areas were shaded, especially the one with all the vines and stuff. It was pretty nice. Of course, all chick fil a locations have great customer service and this place was no different. I appreciated the kindness of the employees that were willing to help with Aria's high chair, which came with a placemat for her food, and with refills and such. If you're looking for a nice patio lunch while keeping it casual, I definitely recommend stopping by this chick fil a.

Worst chick fil a ever. They charge for extra sauce and dressing even when you ask for more. They forget multiple things every-time I go through the line causing me to turn around and come back to the store as soon as I get home and am ready to eat. They give salads with no forks and drinks with no straws everytime I go. They hired a bunch of high school kids and now the service is more like McDonalds, not Chick fil a. If you can go to ANY other Chick fil a it is highly encouraged. I know it's chick fil a so this won't do anything but the service is unexplainably bad and you will be disappointed in some way. Horrible.

What happened? This is by far the worst location I've been to. No customer service at all. Every one was rude. Felt like I was a Burger King. We will only be going drive-thru. Cuz chicken is still delicious.

If I could give zero stars, I would! I'm boycotting Chick-fil-A's after today. First, we are at the drive through and order a wrap with fried chicken. We order an additional 6 piece. They took it upon themselves to add the extra chicken in the wrap. When I see that the chicken nuggets are missing. I yell back to the young girl, she goes back in to get it for us. The fries were also missing. The young girl comes back only to say she needs our food back? My friend and I are in absolute shock. I ask why and she says cause they put the nuggets in the wrap. Odd! Ok, we explain we want to speak to a manager. We are parked away from the window because our order was already delayed. The manager, Brandon comes out and tries to explain, they messed up so now they want the wrap back because he states "it's extra food". I'm in disbelief! You mean to tell me, you're taking this back to throw it away only to remake it with less chicken and give us the nuggets on the side???? Can we do the math on that?? Or how about the wait it took to get the order right???? And the inconvenience at a drive through for their mistake! What part of customer service is this???? I have never had a fast food place treat me this way on a mistake they made!!!! Terrible terrible terrible!!! I will not come back! Oh, if this trip couldn't get worse, got charged for cream cheese??? Who in the world orders cream cheese????? Geeezzzzz, check your orders people!!!! Having managers who are good with cost efficiency would help!!!! I'm not even eating the wrap for fear they took the food back and took out chicken which is a health code violation. If the order and experience couldn't get any worse than it has been... I get to my hotel and there is no fork for the salad I ordered. Welp.... McDonalds Service has surpassed the Chick Fil A brand! Smh!

The manager and staff are very rude and unprofessional to the door dash drivers treating us like thief's when picking up a order they want you to confirm the order before they unhand it but they don't allow you to confirm the orders on the receipt is made correctly or we the drivers will get the negative reviews and when trying to explain that I need to just compare what's on the receipt to what's on the app they hold the bad saying and repeating that you need to confirm the order like a robot and again there attitude is very unwelcoming and I had stopped eating at Chick-fil-A a while ago because of the bad service I had several locations and now I see it is not the same place that it started out as it has so many unprofessional managers so many children that are taught to be unprofessional and disrespectful to my money is no good there and I would never waste my time spending it there ever again and I loved loved Chick-fil-A

The worst Chick-fil-a I've ever been to. I've been multiple times and each was a terrible experience. This last trip as I gave the cashier my order another employee began to talk to her. After they decided to finish their conversation, she turned to me and said "Can you say that again, I'm sorry I wasn't paying attention." Not at all what I've come to expect from Chick-fil-a service. I'll drive out of my way to go to another location before I ever come back.

Almost CFA, Brandon told you I wanted regular (Brandon did everything correctly); why is my chicken spicy? Overall, this location is good, and the long lines are quick. However, my mouth is on fire, and the carbonation of my Dr. Pepper isn't helping.

Worst customer service ever!!! There's a lot of Chick-fil-A in DFW area and I'll bet this store prob ranks last. Today was the last time I would ever go to this location. Most stores will let you order fries in place of the hash browns that taste like trash but not this one. After reading other reviews, it is in keeping with their lack of customer service skills.

I had a large work order and the service was quick and everything was in the bag!! The manager was friendly, the inside was very clean and inviting.

Random. This place gave us random food that we didn't order. Most of the chick-fil-as I go to are good,but not this one. The people were nice as always but they screw up your orders terribly bad. They made our medium Mac and cheeses small and my chicken sandwiches spicy and they forgot all our condiments and I asked repeated. Maybe Iam be to harsh they got they sauces right.... Thanks Chick-fil-A No pleasure here

I guess this is what a medium fry is supposed to look like nowadays? There's literally 5 fries I just paid 10 dollars for a sandwich and 6 fries. Never going to this location again. 08/30/2022 6:55 PM

Lady walks all the way to our vehicle to tell us they don't make "special salads at this location after 8pm. You can have our pre made salad as is or we can take it off your bill" BUT we've been here several times after 8pm and have ordered the same salad zero ISSUES. We got here 8 minutes or so before closing and had paid mobile curbside. It was marked on the way for at least 10 minutes before anything was said to us, I even had to get the attention of one of the clocking out team members to find our order. Terrible experience

The spicy chicken sandwich was super dry, the bread fell apart. The chicken was also dry. and the fries looked as if someone ate ha of the. I also asked for so honey mustard and didn't get an. this visit was the worst I've ever experienced. Too far to go back. wasn't worth the money. My pleasure to leave this review.

I love chick-fil-A a lot but the last 2 times I have gone to this location. It hasn't been that good. I got the scramble bowl and idk if it's me being a fat ass or what but I feel like the portion size isn't as much as it usually is? I thought it was supposed to be filled up? Idk maybe I'm being over dramatic about it but I just thought I would share. And the hash browns kinda taste freezer burnt to? Idk. Still going to eat there because I love that place but maybe not this location.

Excellent costumer service from the minute we walked in, to leaving the establishment..You can definitely taste how fresh their food is.. We had the crispy chicken sand, potatoe fries & crispy nuggets. All very good! Their fresh squeeze lemonade was also one of our favs. The prices are not bad at all..if this is considered a "fast food" chain then I wish we had more like this back at home.. It doesn't make me feel guilty about eating here at all. Plus it's nice to have extremely courteous & friendly people! The workers would constantly come by our table & others to make sure we were having a pleasant meal and even would refill your drinks if needed be. They have a decent size parking lot, a lot of outdoor/indoor seating .. Restrooms well maintained. They also have a drive thru available

*This post is mainly about this business's adherence to Covid-19 safety recommendations.* This location is ALWAYS busy but their ability to adhere to safety protocols and still serve hot food at an exceptionally fast rate is hard to beat. To all of the Chick-fil-a employees here, thank you for providing a great experience while keeping my family and myself safe!!

The service is quick and the food is addictive. The waffle fries always keeps me coming back. Hard not to like Chic Fil A.

Remember the days when everyone was always talking about Chick-fil-A's religious reviews? Feels like so long ago now.... ANYWAY, sometimes I end up at this Chick-fil-A because let's face it, there are very few fast-food options out there that have legitimate gluten free options (outside of Mexican food). I've googled and read and asked and researched and I feel comfortable eating Chick's grilled nuggets and waffle fries (designated fry-fryer). Plus I can have their barbecue sauce (can't have McDonald's!). The grilled nuggets aren't nearly as good as the fried nuggets, duh, but they're honestly pretty good. A bit chewy but the flavor is good. This location is speedy. Even when the line seems soooo long they get you through quickly. I haven't been inside but based on drive-thru alone, I'd say this is a well-run business. All the staff I've interacted with a friendly as well.

I just tried again for the hell of it. Closed again. Over 10 minutes early this time. BAD BAD BUSINESS!!!!

This is one of the only locations I will go to! I RARELY have issues and it's never with the quality of food. They are pretty on point with service. Sometimes the drive thru gets a little chaotic because they will have the front of the line waiting for their food and everyone behind them already has theirs. Ambiance is just what you would expect.

Ordered online for delivery. Good took awhile to get here. I received my order confirmation and my receipt in my email. The food arrived with half the order. When I tried to call- it's almost impossible to get a live person. I did speak with the delivery manager (?). He could resend it but it would be a while, he wanted to provide me with a credit - I wanted to eat. He then proceeded to tell me that if the sticker on the outside didn't have my sandwich that I didn't order it. I have two emails stating otherwise. Now I have to leave work just to go pick up the food I ordered and paid for delivery. Delivery was 0.5 miles ( across 30). "That's all I can do" poor customer service. Maybe you fix your department screw up. And deliver it yourself?

I love chick-fil-a, I mean who doesn't I never understood the hype until I was able to go to multiple locations and get the same service at every single one Today's experience is a little different I ordered a sandwich and it was missing a topping, now normally I wouldn't complain but I ordered out of my comfort zone mainly because of the way I had it before Last year they gave away a free sandwich and I liked it and I was in the mood for change I ordered a grilled club and it was missing bacon everything else on the order was correct I called and was told I could come back and get it remade or get a coupon or they could mail me a coupon. I chose to drive back up there. When I arrived I did exactly what the manager or whomever I spoke with told me to do and they still asked what I needed I told them I ordered a grilled club I needed it remade because my previous order was missing bacon. I figured they knew about my order because they asked if I wanted it made with a multi grain bun or white because I previously ordered it on white I asked for it made on a white bun again My first two complaints are that when 'Brandon' answered the phone there was no apology made and when I arrived nothing either. But I took my sandwich and went I hate to complain at fast food restaurants because I work at one and understand we are all human. But upon arriving home I saw my sandwich was made with a brioche bun and I am highly upset

What a disappointment to visit this location twice and both times the customer service was bad. I visited this morning at 10:28am and was in the drive-thru line until the person took my order for chicken biscuit at 10:30am. She then told me breakfast was just over and it was lunchtime. I refused and told her if I was in the line before 10:30am, my order should still be made. Upon my request, I spoke to the African American manager, Joseph who stated that his crew have to end breakfast and start lunch immediately and that's the rule. I explained to him what happened but he instead offered me coupons. I will not be going to this location or any other.

Literally the slowest chick-fil-A ever.... The line was long (to be expected) but the service was probably the worst I've ever had at a chick-Fil-A. The girls in the street who help take orders never took mine, I got to the ordering part where the menu is sat there with cars behind me honking at me because I was saying hello and no one ever answered. Finally a girl walked up and asked if I was good I said no I never ordered... as I arrived to pick up the food of course it wasn't ready because I had literally just told her my order. I wait a few minutes at the parking spot in front and when I get my food it's wrong and all wrong sauces so upset I waited that long for everything to be wrong won't be back and advise you only to go if you want your time and money wasted!

I normally get the delicious market salad at Chick-Fil-A. This time I enjoyed a hot and juicy 8 piece chicken nugget meal with their famous waffle fries. A full review of my visit can be found here on my channel. https://youtu.be/gLcKHSCXe9A As usual the facilities are clean and orderly. The staff is helpful and super friendly. The food is hot and fresh and comes out very quickly!

Went thru the drive thru even though the line was long it seemed to be moving pretty fast. We are staying at a hotel so we needed convenience. We ordered two things. How they managed to get both of them wrong I don't know. One of them was a salad and one of them was nuggets how do you get that order wrong?! I called back up there so that somebody could pick up the right order but they wouldn't be able to do it for hours and they wanted us to return the old food. That was even more inconvenient then getting the order wrong so I guess if they get your order wrong you just have to eat your crappy wrong order and they won't help you out. I personally was not in the mood to travel 11 floors and drive in a city I'm not familiar with to wait in line another twenty minutes with two kids so I could get my right salad. So I hope not refunding my $18 was worth losing a customer.

Our car was almost hit by a trash can in the drive thru. The staff left it out side and the wind blew it. We almost left given the wrong drink, but thankfully we caught it before leaving the parking lot. But once arriving home I found a hair in my fries. Called to speak to a manager shortly after finding it. The manager Brandon was not empathic. He rudely spoke over me. I could not find my receipt, with the order # but I had the last 4 #'s of the order on the sandwich and drinks. Also had the name of the person who took my order and the time, but he made resolving the issue difficult. I was not made aware if I used my app for points the receipt would also be there virtually which could have resolved the issue faster. The food that didn't have hair on it got cold waiting on the phone to explain the issues we faced and finding a solution. Still waiting on my account to be credited the coupons he is supposedly giving us for the whole ordeal. Very unsatisfactory experience with the restaurant, food, and manager. 0 star experience.