Chick-fil-A

Wanted to get a quick bite after running errands around the area. Opted for the closest fast food & decided to get Chick fil A since I haven’t eaten there in a while. Pulled up my google map & lead me to a neat area of the colony. Neat place. As always chick fil a seemed to be one of the uppity fast food compare to other fast food joint. Their employees are always great. Food is always great.

This location is very disappointing. It is truly the only location in midtown I can get to without driving. I go here multiple times a week and I can ALWAYS count on my order being wrong. A missed item, a forgotten sauce, I’ve even had the wrong sandwich given to me. You can always count on the mobile wait times to be long. I live across the street, and place the order while still in my apartment. It’s a 3-5 minute walk + a 10 minute wait while in the restaurant so a grand total of about 15 minutes I am waiting on my food. Just utterly unacceptable for an establishment that takes pride in service. The food quality is fine and my food comes fresh often, but the execution of this location is terrible. And I am debating taking my business to another location.

A nice branch here at the Colony Square. Nice and tidy with great service.

My market salad looked and smelled like it was made from old lettuce and old fruit. The place was extremely filthy. I waited in a 15+ minute line and requested a refund

We stopped in on our way to the symphony and ordered two classic chicken sandwiches. The staff were very casual chatting to someone they knew who ordered after us, chatting with each other, but seemlingly ignoring us and not communicating about the delays in our order. We were passed by four or five other people who ordered after us and got their food before us. It was between eight and nine minutes for two classic chicken sandwiches to come. They were fresh and hot so that’s good! But the delay meant we weren’t able to finish the sandwiches before needing to go into the symphony.

I’m incredibly frustrated with my experience at this location—not once, but twice. The first time, the Dasher completely ignored delivery instructions and left the order somewhere in the parking lot instead of bringing it to our suite. By the time I went to retrieve it, it was gone—clearly taken by someone else. After giving it another chance and placing a second order for pickup, I arrived only to be told the order wasn’t even there. What’s most disappointing is the lack of accountability. I tried calling the Dasher back after missing his call—no answer. It honestly feels like some of these drivers just don’t care. It’s also concerning that many Dashers seem unfamiliar with the area and struggle with communication. Screening and better training are seriously needed. This level of service is unacceptable—especially when we’re located right down the street.

Clean and friendly. In the nice area of Colony Square. Plenty of seating indoors and outdoors

Ordered through the app at 11:49. I waited for almost 45 mins to be told they did not have my order. I asked for a refund a received rude service from the workers and the manager. No one offered to make it right. When I asked the manager about a refund she stated she didn't know about it and proceeded to call out other orders. Everyone at my office has this issue with this location. I will not be ordering from this location again. Chick-fila do better!

My son's ortho is located in the building next to this Chick-fil-A, so naturally, we stop by CFA after his appointments. The appointments are usually early mornings so I can get him back to school without missing much. Despite his mouth hurting after adjustments, my son still asks for a CFA biscuit or nuggets. I usually get an egg and cheese biscuit. Like most CFAs in the morning, this one is busy. However, the staff works quickly and efficiently to get us in and out within minutes. They're always very friendly, too. So far, the food has been consistent, hot and tasty. Always satisfied with our experience. We'll be back after my son's next appointment!

I asked for non-sugar sweetener in my unsweetened tea and they did not add it. they also did not add packets into the food bag.

Check your bag before you leave. I don't know who Emily is but I got her salad. And I ordered chocolate chip cookies. Not oatmeal

NEW MANAGEMENT; THIS LOCATION IS NOW EXCELLENT. We moved within walking distance of this Chick-fil-A outlet a couple years ago, and were very disappointed when the food consistently was not up to par. But recently they got a new manager and she is obviously the real deal because now the food provides the Chick-fil-A experience one expects. It even smells better when you walk in. My wife and I agree on this. So in my opinion the negative reviews from before are now moot and I predict that I will gain weight now.

Chick-fil-A will always be Chick-fil-A but this location is slightly different than most. Shorter hours, different setup but I wasn't expecting No Rewards. I've been coming to this location for months and not once have the "Manager or Owner" offered a reward . I have visited some locations twice (while traveling) and a sandwich or brownie reward would be offered to redeem. Prices are the same just not the same appreciation. If you are a bang for your buck person try another location to get all your appreciation.

I specifically ordered 3 meals and was charged. No hash browns was in my top go bag. Try calling the store many times but no one pick up the phone . Person taking my order was Marlasha Pugh. She was nice but wish they check my order. My son really want the hash brown.

First of all, I go there at least three times a week for breakfast and/or lunch. Today my order was $21.02. I gave Jacinta $21.00 she asked me if I had 2 cents I replied NO, politely reached my hand out and took my money back and walked out. Needless to say, I will not be going back to that location!

Ordered food through Chick-fil-A app. Took an hour for 4 blocks and the food was ice cold, shake was melted, ice in drinks melted. Contacted customer support they said there was nothing they could do and blamed DoorDash. That is your chosen service provider when there are option, therefore some responsibility is on the corporate and/or store owner.

This might be sacrilegious, but I really don't get the hype behind Chick-fil-A. Their fried chicken sandwiches taste like all other fried chicken sandwiches and same with their nuggets. I associate them with waffle fries at Six Flags. It's not a spot I would normally go to, but people in Atlanta seem to swear by Chick-fil-A so since I was in town, naturally had to go to one. This location was solid. They had KALE side salads! Yum!!! Being the basic person that I am, I of course had the kale salad. It was delicious! A tiny bit too much dressing, but I got vegetables in at a fast food place that wasn't iceberg lettuce, yay!! (Apparently people view Chick-fil-A as quick serve instead of fast food?!? I'm deeply skeptical). Also tried the nuggets but again, can't really tell what's special about this. Also went back for soft serve! I think their soft serve is better than McDonald's but pales in comparison to a Wendy's frosty. They do have giant cups though so if you need to treat yourself to an afternoon sugary dessert, definitely an option. I still don't get the hype behind Chick-fil-A, but with the kale salad, it's a solid lunch option.

Clean restaurant and extremely quick service. Dede was particularly awesome in helping our larger group!

I'm currently sick with the flu and unable to stay home from work. My coworkers suggested that we all walk to this location at Colony Square for lunch and so that I could purchase the chicken soup in order to feel better. The new location is fresh and clean. It was peak lunch time when we arrived to place our carry out orders. The line was full but was organized and moved fast. I noticed that each item was 15% more expensive than the location at Druid Hills near my home. My order of two bowls of chicken soup plus a large fries was rather pricey. The soup was hot and delicious and just what a sick person needed. My large order of fries was a disappointment. The container was only half full and they ranged from lukewarm to cold. All the fries in the bottom of the container were small crumbs rather than complete waffle fries. My coworkers received the incorrect sandwiches. The counter staff wasn't very apologetic and seemed put out about replacing the sandwiches. Overall a mediocre experience. I realize rent is probably more expensive here hence the increased prices. I would go back only for convenience sake but not as a first choice.

I love this place, weather I'm picking up a lemonade or a meal, I'm always satisfied! I love the spicy chicken sandwich with cheese and the waffle fries with the delicious sauce and I have to have that lemonade to wash it down. The staff is always friendly and helpful. Chick-fil-A is my go to comfort food. I haven't had anything bad from the menu and that says a lot about their food! The service is fast and hassle free. Fried Chicken Sandwiches, Grilled Chicken Sandwich, Little Chicken Sandwich, Spicy Chicken Sandwich, Waffle Fries, Chicken Soup,Cow Calendar,Fruit Cups, Grilled Chicken Strips, Kale Salad, Sando...just try the menu to see what I'm talking about, you cannot got wrong with any choice. I know I'm not the only one who feels this way about the wonderful place?! Going here makes my heart smile!

This Chick-fil-A in one of the busiest areas in atlanta... smack dab in the middle of colony sqauate in midtown closes at 4pm everyday. Makes NO SENSE.

consistently reliable, trustworthy quality and large portions topped with great service and reasonable prices ALWAYS good choice

Always great service and a friendly team! I live upstairs and I literally come here everyday! Love it!

I ordered food through Uber eats and considering my Uber eats driver, was actually riding a bike, I highly doubt this was his doing. They didn't include any of my sauces jam literally nothing. And just blamed it on it being a third-party and that's why. If someone was doing their job, they would've read it correctly. There is a system for a reason. Someone was not doing their job. I had a dry biscuit and dry hash browns. Nobody wants that. I did not enjoy my meal, and they did nothing to accommodate me, for what they did wrong!

Idk how this is even a chick fil a. The service is so slow, the staff is so rude, and so many times I've gotta cold food from here. Acting more like a McDonald's than a chick fil a.

The worst chick fil a. Extremely slow at any time of the day. Associates move very slow and don't want to be there

Since their move this place has been hit or miss for me. They don't have the same hours as the other stores. Closed on weekends and holidays. I understand their Sunday closing but Midtown have plenty of people working Saturday's and Holidays. Soon as you open the app the ad today says let Chick-fil-a cook for you this Labor Day however, this location is once again closed. Besides their hours of operation everything else has been ok. I only had 1 experience where my mobile order was not right but that was corrected.

I ordered food through UberEats and food was great, besides the 5 condiments ordered which were all missing. First negative experience I've had with Chick-fil-a.

If you can't roll out menu items properly, don't do it. If I can't get decent service and fast food, I'll take my business away from extremist conservative groups. Got a chicken club and mac and cheese. That was fine. Then after I paid I was told I couldn't get mac and cheese. I said fine, I wanted fries and a refund of the upcharge. Two minutes later a manager asked if I wanted a different premium side. I did not want a different premium side. The manager then told me he needed to refund my card. Then I got pulled back in line to refund my card and recharge me. Then one of the employees told the manager they already gave me my food. They did not. Ultimately I needed 15 minutes and 6 conversations with employees to get a lousy sandwich and fries. What a farce.

The colony square location has been around midtown for quite some time and was a go-to when working in the area. As part of the recent renovation of colony square, chick fil a moved locations, from Peachtree (near starbucks) to the side of colony square, off 14th, near Establishment. The old location has plenty of issues, but still highly popular in the work week due to the many offices nearby. The inside is very nice and seems like a trend of new stores has a very simple, but nicer look. There are a lot of high tables and single line seating (currently facing the construction zone), but perfect seating for lunch and business crowd. There is also a large amount of seating outside, shared space as part of the colony square, by 14th. We took our food to-go, but look forward to eating there in the future. The food was classic chick fil a, good chicken and fries. However, they made a few errors, I asked or my drink without ice (even marked as such on the receipt), but was full of ice. Second, we ordered a 12 count of nuggets, but only received 7 nuggets. It's unfortunate to see a brand new store, but still struggling with the same old issues this store has had in the past.

I frequent Chick-Fil-A but this particular one is the WORST! I usually walk across the street grab lunch and walk back to the office to eat. By the time I get back to my desk (5min) the food is hard and cold. :( today 5-1-18 I got the Cow Calendar free Fries and Drink. The fries was COLD, HARD AND OVER COOKED. I also order chicken nuggets (12) to enjoy with the free fries, also COLD, HARD AND OVER COOKED minus two nuggets. I think I will start eating off the food trucks parked out side. As this location is not at all what I am used to for a Chick-Fil-A. Not to mention your usual "it's my pleasure" is missing at this location. Chick-Fil-A Colony Square you all are giving other chains a Really bad name. Please get it together.

Food service is fast, however some of the staff members are a bit rude and the attitude are unnecessary.

Bad service always. Can't believe it is a Chick-fil-A. I think the guy manager he doesn't care about how his employees work and talking to customers

I had a not-terrible bacon egg and cheese biscuit here for breakfast. My companion ordered 3 mini chicken biscuits, which I imagine were very tasty, but I really don't want that for breakfast. Ever. I like that they offer a fruit cup in place of hash browns if you are feeling particularly disgusting and need some healthiness in your life. Because as long as you eat a tiny cup of old fruit, it offsets the bacon, cheese and buttery biscuit. Right? RIGHT?

I know it's a chain, but this was my first Chick-Fil-A experience, and probably my last one for a long while (there aren't many in California!). So, I've heard tons about Chick-Fil-A, and all of the hype is well worth it. The chicken is deliciously juicy and fried, and the original chicken sandwich that I had was simple. I got it no pickles (I didn't get that advice, I just saw them on the menu picture...and I hate pickles - I would definitely advise no pickles), so the sandwich was a bit dry since I didn't add any mayo (got to watch the calories somewhere). What I didn't realize was that there are apparently all of these special sauces that you can get on your chicken sandwich. Now if someone had only told me... I got the meal which included waffle fries which I thought were good, but the chicken sandwich definitely outshined the fries. This particular location is tucked into a corner of Colony Square, and it was very clean and nice (unlike a lot of other chain restaurants). I was also impressed with the speed of the cashier and other workers, especially since my sandwich was piping hot when I got it.

I grew up in the South, so I've been a fan of Chick-Fil-A since I was a kid. Perhaps that's why when I get a craving for fast food, my first thought (unless it's Sunday) is to walk up to the Colony Square Chick-Fil-A for a decadent lunch break. The joint is usually packed during the lunch rush, but the friendly and efficient staff move the lines along quickly. I like to get my order to go, and grab a seat in the bustling Colony Square atrium, where the people-watching is a pastime in and of itself. If it happens to be a nice day, I might venture outdoors and dine alfresco. What I rarely do is eat inside the actual restaurant. It can be a tad claustrophobic for my liking. I know Chick-Fil-A has expanded its food selection over the years to include salads, grilled chicken sandwiches, and other "healthier" menu items. But if I'm making the trek to Colony Square, there's only one thing I'm ordering: an original Chick-Fil-A chicken sandwich meal with a fresh-squeezed lemonade. Thank you, Truett Cathy!

Walked here and got food. Waked all the way back to my office just to realize in the chicken nugget container that was supposed to have 8 nuggets had chicken minis. Kinda mad that I paid for 8 nuggets and got 3. Chick fil a owes me some nuggets lol.

The food is always perfectly cooked. The restaurant is clean and appealing. There have been occasional mistakes but no more than any other restaurant- fast food or otherwise. Today they ran out of fries and I could choose a substitute side order. The staff gave me twice as much food to compensate and they did a great job maintaining their friendly service.

This is based on CUSTOMER SERVICE: The people who work here are always so nice. I am always greeted when I walk up close to someone who works there. They always use my name when I order, and they thank me for coming. I do not go here a lot, but when I do, I feel like I am VIP.

The Colony Square store is closed. The franchise is trying to operate out of a booth with tubs of biscuit sandwiches for breakfast and sandwiches for lunch. It is not working. Obviously management doesn't care about customer satisfaction, as it has now been 72 hours + since I complained to National about the situation. Go ahead and visit the booth. Expect soggy and broken biscuits and poor excuses for chicken (my experience). If it comes out better, do let us know. If you go expecting Chick-fil-A quality and service, be prepared for less.

Seven dollas on my breakfast at Chic Fil A on Peachtree st and the Biscuit and service was terrible! Oh and the ice coffee was water ice and vanilla syrup seem like. Just please do better sheesh

Wanted to send special praise to Deanna, Justin and staff from this Midtown location who always do a first class job putting together my monthly lunch order for our company. I appreciate and always impressed on how consistent their "attention to detail" customer service is with all employees working at the counter. It is obvious that Chickfil-A does a great job investing in employee training. Thank you again Deanna and Justin for your great smiles and customer service! Rod

I used to think that 2 stars was the highest I was willing to go with a fast food joint until I came to the South and had myself a grilled Chick-fil-a sandwich! That grilled chicken with the fixings (don't know what you call it), comes on freaking wheat bread! Wha'd I say? Did I frakin say "wheat bread"? Yeah! Yeah I did! Fast food with no option to fat up? Grilled chicken breast, wheat bread! Are you insane? I can't choose MSG bread? Or Monopollysaturatedfart bread? Great! Thank you for caring! I appreciate the effort! OK... OK... I did have a moment of wavering... I did try the deep fried options before leaving this review... but the good news people... the grilled options... that's right... the healthier options, are better tasting! Good tasting food that isn't poison! You'd think that this would be a more popular idea?

Very efficient chick fil a. Tip order on the app to skip the line and earn treats. The wrap I ordered was delish and served chilled.

Chick-Fil-A bombs ... if boiled, broth-injected chicken with a hint of chargrill flavour floats your boat then go ahead, but it fails for me. Chick-Fil-A hides the blandness of it's mutant factory chickens behind MSG and serves it up with two limp slices of pickle and a leaf of cabbage-like lettuce. Bleugh At first I thought it's name was quirky (where i'm from filet mignon is pronounce 'fillay': most other filets sound like what you tell a gas pumper to do) and it's ads funny, but after the food they obviously are an attempt to hide the the food with media.

'Fast-foods' that means the eater is fasting = don't eat at that restaurant at all, LOL!. Chick-fil-A fries the bird to a hard brick-like CRISP which probably appeals to the obese diner who just wants another taste of grease, salt, MSG and GMO. I ate this crappy food 10 years ago in SC and that bad-boy is still making my urine yellow and my stomach queasy!!!!

Very, very, very, very friendly staff. I continue to be impressed. The people who work here always go out of there way to be as accommodating as possible, which is rarely the case at fast food joints. I am always greeted as soon as I walk up to the register area immediately, and the people who work here clearly care very much about customers. I mean, they always use my name when I order, they thank me for coming, I'm into it. The food? Honestly it's a little overrated. Gimme In-N-Out over Chick-Fil-A in a heartbeat. (Queue the haters). But it's solid, cheap, and hits the spot. But to anyone who works here -- keep doing what you're doing. I'm always going to have those occasional cravings for some quick-and-dirty fried chicken and waffle fries, and when I do, this will continue to be the play.

*Disclaimer*: This review pertains to Chick-fil-a as a franchise rather than this specific location, but since I've been here the most, this location is the lucky recipient of my ramblings. Also, I'm a hater of fast food and all things fried, so take that into consideration before reading anything below! I just don't get the Chick-fil-a thing. People here have a love for it that borders on obsession, and I just think it's kind of..... ick. Ick-fil-a. Granted, their "lightly breaded" (aka fried) chicken sandwiches that they "invented" are much better than similar sandwiches elsewhere, I just think the healthier options for those of us in need of a quick bite without the potential for a minor heart attack need a few healthy options on the menu that are at least semi-satisfying. The grilled chicken strips on the salads resemble the stuff you'd find in the vacuum-packed pouches of pre-seasoned chicken strips in Kroger's refrigerated section. The grilled chicken breast on the sandwich is also weak. The BBQ and the honey mustard dipping sauces are just not good. Ick, ick, ick. The 1,000 calories milkshakes also frighten me, and I worry about the health of my loved ones that drink them fairly often. The chicken biscuits, though I'm sure they're tasty since my brother ate one every morning on his way to high school, do not seem like such a great way to start the day off. Ick. The one recent memory I have of Chick-fil-a that prompted me to write this pointless review of an extremely popular, much loved chain involved some nugget trays I had catered for a middle school afterschool event. I was designated the official server, and I slapped on some plastic gloves and started heaping the nuggets on the trays of the very eager, hungry students. Anyways, I went through FIVE pairs of gloves for just two nugget trays because the grease seeped through them and began dripping down past my wrists. When everything was done, I washed my hands with a buttload of soap and still couldn't get the shiny, oily feeling off my hands. ICK! The 2 stars are definitely for the reliable catering and delivery services I've utilized at least 10 times for work (my boss is the biggest Chick-fil-a fan I know), and they're also for the incredible Diet Lemonade and fruits cups available in assorted sizes (with a good selection of fruit in them, too). Their marketing strategies and the Chick-fil-a cows are definitely damn cool. I mean, everyone I know loves this place, so I know there's something to it (my middle school students seriously ate every crumb off the trays). Old college friends of mine that visit from the north always want to try it, and I just sigh. I just want some more tasty, lower-calorie, healthy options, Chick-fil-a... I know I'm crazy and shouldn't even consider fast food given my disgust of fried food, but I just want to be part of the popular crowd, dammit!

The best chicken sandwich ever, the original chicken sandwich! The only shame here is they are closed on Sundays. Now that I am back in the west this is single greatest thing I miss about the south.

Honestly doesn't meet the standards for chick fil a. Extremely slow service and they regularly mess up orders.

I usually find the best places to eat in a location are recommended by home grown locals - and when asked, they all said, "Go to Chick-Fil-A." What's so special about a chicken place? I have to admit, I was a bit skeptical about coming here. We have the puke-inducing KFCs here, so I expected it to be that kind of chicken joint. Not so! The chicken was fresh and juicy, the fries were crispy and service was super-fast (and polite, a rarity!) I am now a Chick-Fil-A convert. A must if you go to Atlanta.

Yeah, I'm in New York, but Chick-Fil-A is the first place I go when I'm in ATL. Forget about business and friendships! I want my Chick-Fil-A!! Damn good chicken biscuits, sandwiches, and french fries. I'd give up 24 hour liquor access for a Chick-Fil-A in Brooklyn. It's the best chicken sandwich you'll ever taste! I'm headed out there now...yum. I wish they were open on Sundays. :(

Why all the low stars? This is a ChickfilA that is mainly catering to the businesspeople/offices it's surrounded by. Of course it sucks that the hours are shorter, but it's sort of to be expected, right? As a Midtown dweller I'm just happy to have the best fast-food option anyone could ask for (meaning having a ChickfilA opposed to one of the other chains.) And this is the only "fast-food" type place in the area that's walkable (for me)... the only other option would be walking to the Subway off Piedmont or Peachtree, besides those two we're just surrounded with restaurants-- which makes total sense b/c of the area -and- the amazingly massive amounts of restaurant options I'm a southern girl, so I was raised with ChickfilA, had it most mornings in high school. So I love that I'm able to walk there and get a chicken biscuit. Okay, I'll admit.... longer hours would be nice, but its probably hard for them to compete with all the restaurants, lounges, and bars in the area people prefer to go to in the evenings and at night, especially on weekends. Not to mention the food trucks that are always around. My only beef (haha) is that I always seem to crave ChickfilA's on Sunday. ALWAYS, but of course it's closed (which I admire/respect). Very friendly staff :) Which is typical for ChickfilA's -- gotta love that. PS- If you're visiting Atlanta and this is your first ChickfilA, if you want a bit more of the typical experience I would suggest to going to one of their stand-alone/detached locations-- there's plenty nearby: Howell Mill, Peachtree, and Piedmont would be the closest. UPDATE: I took off a star because the hours do suck pretty bad. I went on a Saturday morning to get breakfast, but they weren't open. The hours said 10:55 or something randomly specific like that just so they don't have to serve breakfast.... made me very upset actually.... Me and 3 other people who all just so happened to want chickfila a the same time... we all just went to starbucks next door.

The manager Tony, was exceptionally friendly and helpful and professional!!! He is a true diamond !!!

I've never been crazy about the Chick-Fil-A. The nuggets are typically overcooked and a bit on the dry side, and the waffle fries are always overcooked and always on the dry side. Chick-Fil-A makes me want to eat the cows they advertise. Cluck Cluck.

I don't go to fast food chains on principle, but I got a gift card for breakfast so why not? I got the chicken biscuit, gut wreck burrito, and hash browns. Since I can only really compare it to MickeyD, I say they are way tastier than them. Would I get it in a pinch again? Most definitively. Their location is pretty sweet. Got it to go and sat outside by the Midtown letters enjoying the cool morning while stuffing my face!

In all honesty, Chik Fil A is the BEST REASON for moving to Atlanta. I hadn't had the tasty sandwich since I was young, but that first bite as an adult DID NOT DISAPPOINT. From the sandwich to the nuggets to those scrumptious breakfast biscuit nugget things (something I didn't even know they sold) to the fabulous milkshakes....Chick Fil A never disappoints. And to top it all off, the restaurants are clean and the staff is never rude. LOVE, LOVE, LOVE. :-) Hate that they're closed on Sundays but respect their reasons why.