Sienna House
Google
My friend and I went to this chick fil a last week just to get some food and they had their “Monthly Promotion” sign up: from 11am-2pm on April 10th you get a free 8 count nugget with the purchase of their new pineapple dragonfruit lemonade. I took a picture of the sign and put it on my calendar. Today around 11:45, my friend and I get in the car and drive to chick fil a. I pull my car up to the worker taking orders and tell him that we’d like to do 2 of the monthly promotion. The worker could not see the sign from where he was standing, so he excused himself and walked over to the sign to read it. He came back and said no problem, typed the order in on the iPad and even asked what sauces we would like with our nuggets. I pay and pull around to pick up the food from the window. A kind young man handed me the 2 lemonades, to which I said “thank you and I think we are still waiting on the 2 8-count nuggets, we did the monthly promotion”. The worker responds and says that the promotion is only for mobile order apps (which it DID NOT say on the sign and the worker also did not mention this as like I said he quite literally typed it into his iPad). He then said it was his manager that made this rule so I asked to speak with her. She was very disrespectful and hostile, and was refusing to give us the nuggets even though it was HER worker that messed up. She kept trying to tell me that the sign said it was for mobile orders only (which it does not say as I have a picture of it and I double checked on my way out). I explained to her that her sign is wrong and that her worker messed up, but she must’ve been in a really bad mood because her mistake was not registering in her own head. At first she tried to bargain with us saying she would give us 1of the 8-count nuggets, but after some extremely unnecessary back and forth banter she finally agreed to give us the 2 8-count nuggets. Granted, this would not have been a big deal if we came for the lemonade, however the main purpose of our trip to chick fil a was the free nuggets that came with the lemonade. The lemonade isn’t even that great honestly.