Chick-fil-A

Stopped in here with our family on the drive to big bear. This is one of the biggest Chick-fil-A that I’ve ever been in. The location is super clean. As we were walking into the building, we were greeted by staff. The staff here were extremely friendly. I was surprised for a Friday at lunchtime that it wasn’t super crowded. I ordered a Chick-fil-A sandwich, lettuce, wrapped, and it came out great my son got chicken nuggets and we also got some drinks too within that. There’s a lot of on-site parking here

Ordered through drive thru, was told at the window they did not have biscuits so had to settle for muffin. Was given a burnt muffin.

As a new customer I had no idea that you have to pay extra to get lettuce and tomato on your sandwich and that they come dry unless you ask for sauce. It was a long wait for 2 lousy, expensive sandwiches. I dont get the popularity. I felt ripped off I will never return

Chick-fil-A sure knows how to do it for Christmas love the light show love how quick and efficient the lines are you never have to wait very long which is almost kind of sad with the Christmas lights because they look so cool. We love the soup the lemonade and the sunjoy the naked nuggets are definitely better than the regular nuggets. Everybody that helped us at this location was super nice and friendly very professional. The mac & cheese is jammin. Totally recommend the mac & cheese especially the burnt little crispy edges delicious 10 out of 10 totally recommend this location even if you don’t eat there you should drive by the light show is super cool.

Ordered via their app for breakfast burrito combo to pick up via drive thru. Like their hasbrown as always. Burrito is fulfilling. Staff super friendly as always.

Placed an online order over an hour ago and received this. Super small chicken on the biscuits and a bowl half full of food. Rude staff.

went through the drive-thru, and there were only a couple of cars in front of me, and waiting time was longer than it should have been. Once I received my order at the window, I checked everything was there and noticed i was fry-jacked my large fries were not filled whatsoever. They took my fries back to supposedly give me more and received them back in a white bag and didn't think much of it and drove off. When I checked on my fries they didn't give me a single fry 😒 if anything seems like they took more off. Very disappointing and not very accodating of your service. Won't be goign back.

I cannot make this $hit up , pardon my French but seriously happens every single time in the drive thru. This is the fourth and final time that I go to this drive thru without checking my fries I don’t know if it’s the manager or the owner or whoever but you should not charge people $4 for fries and fill them half way. Very dirtbag move. I know McDonald’s and other places are trending this behavior but they make millions a year and waste even more on top of that. To give scraps Is so much disrespect to the customer just a slap in the face.

God bless you Chick Fil A Azusa team!! Amelia was a wonderful help when I had a question about mobile ordering!! I appreciate her greatly!!! Super yummy as always!!!

Anti American energy was given to me yesterday. I realized they weren't very accepting of me which shouldn't matter but yeah they made me wait 3 minutes for pickles no big deal right....wrong my first bite into my sandwich I was hit with an unusual taste....trying to dismiss it I took another bite and sure enough as I opened my chicken sandwich. It was burnt black with bacon... this was obviously deliberate because they weren't accepting of 2024 maga trump hat. With that being said I don't feel it's safe to eat at a place that is trying to affect my food in a negative way. I don't respect being treated poorly or being discriminated against

I love Chick-fil-A...just not this one. This one is kind of a joke to see what order you'll actually get. We had three different delivery attempts and every time they got the order wrong. Here is an actual conversation that I had with one of their managers (Team Leaders) named Jeremiah. Me: So you guys legitimately aren't giving people the order they're paying for, how is that ok or normal? Jeremiah: Yeah we tend to do that we know. We're having big meetings about that. Me: You're having big meetings about getting people what they're paying for? Jeremiah: Yeah, sorry. I wasn't sure what else to say that brilliant insight. If you want to support Chick-fil-a, please do...at another location.

Oops, I did it again I played with my fries, got lost in the sauce Oh baby, baby... One of the quicker Chick Fil A's I've visited. Service is always great. Christmas time they put lights and coordinate with music. Plenty of parking around especially with the 5 Guys next door that closed down. Indoor or outdoor seating available. The food always tastes fresh. The lemonade with the crunchy ice, to the fries ready to dip in the sauce of your choice. Tip: download the mobile app and order for pick up inside, drive thru or curb side options. God bless

Happy that this location has reopened! Only complaint is I ordered medium fries for mobile order pick up and when I got home, I realized they only filled it half way... pretty disappointing so make sure to check your mobile order bags before leaving the store.

Had to grab some food on a quick trip to LA. Never been here before so I can only speak about this location. I have never been to a fast food restaurant as professional as this location. From being greeted when entering, ordering, and food delivery to our table. Ok In n Out is awesome. Staff here was first class nice and seemed very happy to to be there. Not a huge fan of what I ordered a bit salty for my taste, guess it was the classic chicken, but I'd go with grilled next time. Great management. Flowers at tables and they even came to our table for a drink refill. Thanks

I guess customer service ends at 10:33... went literally a few minutes late past breakfast right as they were changing signs and the customer rep said no breakfast. Granted I know I'm late but still a little understanding would have been nice... went to MCDONALDS WITHIN A MINUTE AND THEY GAVE ME AN EGG BIDSCUIT WITH CHEESE. Looks like MCDONALDS actually cares about their customers.

Who doesn't like chickfila right? Customer service is always great here, but I had a free meal & kids meal promo I received but because i went during breakfast they would not sub the kids meal for an entree. How petty is that. Should. Have asked to speak w manager. Sorry but customer service is declining unfortunately :(

Ordered food and was looking forward To the ice cream cone and this is what I received, what a joke

Past few weeks service is not there, we get home and there's always somthing missing. This time I blame myself I should have known better and checked each item. I ordered a tortilla soup and ended up w chili lime pepetias instead of the tortilla strips. Sounds petty but it's called a TORTILLA soup for a reason. I called last week to complain about the mango teas they charged me for the correct item but gave me a diff drink. I spent too much time on the phone w corporate. Not worth it, I think I might be giving up on you guys. I hope we train our crew better ??

Our two orders took 13 minutes. Food was just warm, fries were super salty. Place was almost empty and not busy at drive thru. Not returning. This used to be good not anymore.

Not too happy with the way the handle the drive thru , I was waiting in front of several vehicles and all of sudden they open a second line and allowed all the cars from behind me to go first in line which now made me wait even longer .... Terrible experience

This used to be my go to chicken place but quality has gone down. Order my food through the drive thru and got home. Our chicken strips were so dark from the oil used! I think it was overdue for the oil change. Disappointed

I was in town by APU and saw that there was this CFA location here. This was my first time here even though I've driven by here many many times. I placed my order through the app and it was a really quick and painless process. The parking was a bit tricky here in this busy plaza but I lucked out. A car had just left. I tend to not like the drive throughs in general since I think they take longer but who knows. The inside of the store is way bigger than it looks from the outside. I went inside and saw my order waiting for me on the to go order rack. It was such an easy process and my food was ready shortly I had placed my order. I'm sure it would have been longer during the lunch rush but I went in later. Nothing to complain about and everything was what I had expected.

Very long wait but that was nothing compared to how sick I became after eating the nasty Tortilla Soup. I threw up so many times, and while I also had the Market Salad, which was really good, I am sure it was that soup. Whether it was salmonella or some other bacteria in the food due to poor food handling, it was inexcusable and the health department needs to step in.

Don't know why this happened but hour tots were all mashed and our sandwich bread was not toasted, hard and cold.

I stop by this location often. The staff is respectful and professional. The customer service is great. My go-to items are the spicy grilled chicken salad and the egg white grill. Their fries are also perfectly crispy. I love dipping them in buffalo sauce or honey roasted barbecue. I also love their seasonal chicken tortilla soup. It has beans, shredded chicken, tortilla strips, and chile. I wish this item was always available. I also recently tried the grilled spicy deluxe with pepper jack. It was good! The chicken was flavorful and juicy. The sandwich paired well with honey roasted barbecue sauce. Sometimes, there's a wait due to the lunch rush, but you can always tell that the staff is working as quickly and efficiently as possible. I haven't waited more than 15 minutes for an order.

I definitely prefer the Glendora Lone Hill location. I ordered a Cobb Salad here in the drive thru and the salad didn't taste fresh, felt thrown together and was lacking ingredients, too. Customer service was friendly and the usual standard service you get from the Chick-fil-A franchise.

Forgot my straw, fork and sauces ... surprise they didn't forget my actual food, very disappointing...

Excellent customer service. drive through has long line but we wait short time to grab the food. Chicken is smooth and tasty. I am so impressed each table has a flowers Brand new building and very clean inside.

UPDATE: They reach out to me through emailed me saying they were sorry. And sent a reward for a sweet treat to my account. If I could give this place zero stars I would!!! I'm so disappointed in the service I received. And all I was able to get is an I'm sorry. I got in line for breakfast at 10:28am. I had a mobile order that was already placed. Breakfast closes at 10:30am. It's not fair that the employees outside taking orders get to decide which car is the last car for breakfast not knowing if cars behind have mobile breakfast order. The employees taking orders were taking really long to move cars up. After one employee left, the other that was still there was taking long to take orders. When it was my turn he walked away so I had to wait until I was at the menu to order. At this time it was 10:39, I was told breakfast was over I explained how I had a mobile order he said I needed to be in line by 10:30. I told him I was in line. He checked to see if they still had the stuff to make my breakfast and of course they didn't have "my chicken". Mind you I ordered a grilled chicken breakfast sandwich meal. All I got was I'm sorry but breakfast is now over. I asked for the 800 number and he told me to call their number and I can hit the number to give feed back. I wasted 20 mins in a line and didn't get food. I had to stop somewhere else and I'm going to be late. I will not have time to eat until later so I had to stop. I called the 800 number to give my feed back and it's crazy how they didn't even say here's a cookie or brownie on us for your bad experience. But I guess that's how Chick-fil-A operates using their famous I'm so sorry

Constantly get order wrong here. Missing condiments, straws, and food nearly every time. If you can't go back right away they do nothing to fix the issue, just tell you to call the care number. Last time I spent so much time waisted to be comped a drink for $30 dollars worth of errors. owner of this store/ management doesn't seem to care about service. Happened again today but couldn't go back very annoying.

Wow this place is amazing.. the staff was so friendly. It's rare to see that nowadays. Place was clean and order was out fast.

Love this location!! Parking can be a little tricky but if you park by the other businesses in the same parking lot (don't worry, lot belongs to all businesses) then there is an ample amount of parking. Brandon, the cashier took excellent care of my son and I. He was warm, welcoming, and inviting. Food came out very quick and there were multiple team members on the floor keeping the restaurant very clean as well! You can just tell when you walk into a business, and there is a great vibe and culture amongst the team members that it cultivates a cohesive customer experience. Thanks Chick-fil-A!

I think CFA may just be notorious for not filling up your fries, because this has happened to me at so many locations lol I did a curbside order through the app to skip the wait but when i arrived to this CFA, I wasn't able to get to the curbside pickup location due to the drive through line completely blocking the parking lot/curbside spaces. Long story short-- I ended up waiting in the drive through line (completely defeating the purpose) . I don't blame the employees for this set up, but they could have offered to bring out my order instead of having me wait. There were a few times they were standing there w nothing to do. Overall, this place has good customer service, I was just bummed i had to wait & then my fries weren't filled up enough . (I did eat one dry before taking the picture lol)

Prices skyrocketed since the last time I came here it's now $7! The chicken improved but at the same time it shrunk, the bread wasn't toasted and very flakey assuming it's old bread, now due to inflation coming here is a fancy restaurant when it comes to the price

Friendly staff who are eager to assist you with your order. The atmosphere is clean, comfortable, and inviting, and the food is absolutely delicious. One of the things that sets Chick-fil-A apart from other fast-food restaurants is the quality of their ingredients. The chicken is 100% pure breast meat and is hand-breaded and cooked to perfection. The buns are freshly baked and the fries are crispy and flavorful. Additionally, the sauces are a standout feature, with options like the classic Chick-fil-A sauce and the zesty Polynesian sauce. My favorite would definitely be the Cobb salad and A MUST GET strawberry milkshake! It's soooo good! Drive thru is always pack and busy with horrible parking situation.

Wow you have to swing through Chick Fil A! The Xmas lights are an experience. Tune your radio to 94.3 I believe and hear the music in sync with the lights. The irony of the drive thru. I feel like they finally mastered it. They got it to where you don't wait very long in the drive thru which made the Xmas show quick ha ha We also love that they offer pup pup for our puppies. Our pups go to town on the whip cream. My wife was in the mood for a peppermint shake. It was deelish! We've also recently discovered that ordering the 30 piece for our boys fits the bill rather than 3 separate nuggets boxes.

Terrible customer service after I ordered in the drive through and rep didn't type in the correct order and was told I needed more money at the window because of lack of order and when reached home on my lunch break order was incorrect. The lack of follow up by management was terrible. No only did I not get my correct order I had to jump through another hoop to express my customer service experience. And still "pending" a resolution. I will never come to This location again. And no it's never there pleasure!

Very bad. Go to another Chick-fil-A other than this one. Go to the one in Glendora or even somewhere else from here. Super bad , don't recommend. EVER!

Wait time is long, ample of parking it's on the corner so sometime the line blocks traffic. Friendly service and food is great for being fast food. Ambiance is speedy but smooth and clean.

Horrible experience at the drive thru. There was a young lady trying to take orders before the speaker box but she was having trouble with her tablet so I waited . I asked if Iwould order with her or at the speaker and she said with her, but she still couldn't get her tablet to work . Then after a long time she tells me to go to the speaker because we were starting to have a line behind me. Then another person came out and as I moved to the speaker they started taking orders from the people behind me. So I was at the speaker, again waiting to be helped and nothing. I said hello to the speaker hoping someone would hear me and help me with my order. But no one answered. So I waited again and the people behind me honked because of course they were taken care of. So I moved up to the window and explained . The person was surprised that I didn't place an order so she took it. At this point I'm upset because now I have to wait for them to make my order. I asked if I can at least get a discount for my meal. She said she couldn't authorize it . So I asked her to ask her manager and she came back and said they couldn't but can offer me a free cookie or something else which I forgot. So I asked for the cookie. There wasn't a communication issue because the young lady was talking to the other people through her headset. This was around 330p today.

Went through the drive thru. Spent 20 mins to get my order taken because the guy told me to pull up the speaker. When I got to the speaker, I had to yell for about 2 minutes until I could get someones attention. Ordered, waited another 20 mins, and then finally paid for my food and got my food. Unfortunately they gave me the wrong sandwich but I had already left... Also, many of the time's I come here, the Sprite seems to be out. I end up with a seltzer water instead of Sprite.

Always a good experience, but today, team members were extra friendly and upbeat Ryan especially went the extra mile to make it feel like "a great day at chick fil a"

I went through the drive thru today and when I got home one of the items was incorrect, so I got back in the car and drove back. I went inside and was approached by a manager and explained to him that I ordered three chicken strips and showed him the box that had just a few nugget like things in it. He looked at it and my receipt and went over and asked the cook for the strips. looked at me and asked if I wanted any sauce. No apology no nothing, just do I want sauce. Just handed me the bag. Rude, won't be back.

Thank you Shao-An for making my day a little brighter with your friendliness. I recently lost my mom and I was feeling down & she just made my day so much better. Always will love chick-fil-a

Had an amazing experience at this location tonight! Clean, quick, and super friendly service! I could not leave without making mention of how wonderfully the team lead (Stephanie) took care of my friend and I this evening. There's was a mild concern without our order which she quickly handled with patience and kindness. I was thoroughly impressed by her professionalism and care! Thankful to have had such a positive interaction with the staff and enjoyed my meal with comfort and ease! Thank you Chick Fil A!

No one does customer service like this place. They have the drive through system down to an art! Both the young lady who took my order and the one who gave me my food were so patient and friendly. Service was quick too. I offered the original spicy combo with a strawberry lemonade. I didn't care for the fruit purée in the drink. Made it way too sweet and difficult to sip through the straw. Will stick with plain lemonade next time.

Love the spicy chicken sandwich and the ice drinks. The staff is very friendly, kind and you're treated respectfully.

Fast drive through on Saturday morning. Chick-fil-A is just chichen nothing special. My kids somehow got addicted to it so I had to buy it. I eat it many times it is just okay - average to me.

Friendly Fast Clean Safe Tasty Lots of seating Convenient parking Nice layout Relatively affordable

The reason for my one star review is because this location has repeatedly messed up my order. I had asked for no cheese, extra tomatoes, but this time my salad was also missing all the other ingredients except for the cheese that I didn't want. I was going to just let it slide, like I had other times but decided to call. So I drove back (10min drive) to get my new salad and noticed it hardly had any tomatoes in it so I told the young lady and she took it back just to return and tell me that it did have extras and pointed to the bottom of the container. By this time I was already hangry so I just left. Another note I did pay extra money for the extra tomatoes. Right thing to do was to add some extra tomatoes to make up for their mistake. Instead they gave me a cookie and an a attitude. 4/11/23 evening shift

Normally I would not review a place like Chick-Fil-a. Since it's a chain, there's already a certain quality expected, but this location has got it down. Their drive through lines can get long and with multiple entrances into the plaza, there can be worry about trying to get in proper place without cutting in front of other people. This place had multiple workers directing traffic to form the line and then take down your order (similar to In-N-Out). Best to have your order ready though because the menus they have are small and a little hard to read with their larger than In-N-Out menu. Once you get the order in, it's prepared quickly and they have more workers that will hand the food to you, so it is not limited to picking up from the single drive through windows. The best part is if you come in December, they have amazing Christmas lights!!!

jerin was literally so sweet! even tho some customers were rude he literally made sure our order (that we ordered in ADVANCE) was correct. and we added to it! (and a dumb ass tesla was BEHIND US, and honked and got mad because we pre ordered before them? ) needless to say JERIN WAS SO SWEET AND ID COME BACK JUST FOR HIM ** the people inside obviously don't know what the fuck is going on outside but for yall to go over my order three times and still get it wrong is INSANE**

I was there about 20 min ago and they sold me undercooked chicken! They do not want to give me a refund on my order. Spoke with Annie and gabby and both very rude. This is disgusting

Chick-fil-A has the best chicken sandwiches. I'm so sad to hear that they are going to be changing their chicken to chicken that may contain antibiotics please do not do that lol or I will not be a future customer

Day 1 The first time I came here I got 2 spicy chicken sandwich meals with all the normal toppings(not deluxe, so no cheese). I should have checked my bag before leaving. I get home and I only have 1 sandwich and two waffle fries in the bag. I complained on the phone for only getting one sandwich when I payed for two sandwich meals and they emailed me a free sandwich coupon. *****Read all the other reviews and I'm just one of countless customers who had food missing from their orders. Day 2 I came back another day to redeem my free sandwich coupon. This time I checked the bag to make sure I received both sandwiches. I get home and I'm met with the SADDEST chick-fil-a sandwich. A chicken patty and buns. No lettuce, no tomatoes, no mayonnaise, nothing, just the chicken patty and buns. Whoever is in the back making these sandwiches must be a real troll to put nothing in the sandwiches but the chicken pattys. From my two experiences of coming here they have both been terrible. I'll give chic-fil-a one more chance and see if the other chick-fil-a at West Covina is better. If you do decide to come here make a list of what your order should come with and check it off before leaving the drive thru otherwise you'll probably have the same problems I had while coming to this trash chick-fil-a in Azusa.

Had a craving for Chick-fil-A and found out this place was nearby. There was plenty of parking and easy to find one. I did notice that the drive thru line can get long and it does end up blocking off a portion of the parking spots. Hopefully, people don't get trapped in too often. If you placed a mobile order ahead of time, the pick up location is located immediately to your left after entering the building. Restrooms are also located in that direction as well. There were plenty of tables and seating options available. Ordering was easy and the staff members were super friendly. If you Check In on Yelp, you can get a free Ice Cream cone when you purchase an entree. As always, the Chicken Sandwich is good and the Waffle Fries were crisp and hot! Overall, we had a good experience here. Expect to find friendly staff and good food; oh and freebies are always cool.

i'm waiting in the pick up line watching my food sit cold. Already asked and they haven't given it to me.