Chick-fil-A

My experience at the Chick-fil-A located at 2452 Wesley Chapel Rd in Decatur, GA was pretty chill and surprisingly smooth from start to finish. I ordered the Spicy Chicken Deluxe with pepper jack cheese and paired it with a lemonade, and both hit the spot. The sandwich came out fresh, hot, and well-seasoned, and the lemonade had that classic Chick-fil-A balance of sweetness and tartness. The staff was friendly and attentive, and to my surprise, the entire restaurant — from the dining area to the drink station — was spotless. Overall, this location definitely delivered a solid and pleasant fast-food experience.

I placed an order at the Chick-fil-A location off Wesley Chapel and, as always, ordered the same items: three hard-boiled eggs, a kale salad, and Chick-fil-A chicken strips. My total was $20. I was not given a receipt and ended up waiting 20 minutes in the pickup line. During that entire wait, the only person who consistently checked on me was an outside team member named Tamara — and she was absolutely amazing. She was professional, attentive, and genuinely trying to help. What was disappointing (and unacceptable) was seeing and hearing staff inside get on her for simply relaying how long I had been waiting. She wasn’t the problem — she was the only one doing her job. Everyone else seemed unsure of what was going on or avoided addressing the delay altogether. I previously worked for Chick-fil-A Corporate, so I know the standards, systems, and expectations. This experience does not reflect the Chick-fil-A service model. Outside team members should never be reprimanded for advocating for a guest — especially when the guest has been waiting 20 minutes. This location needs to do better: • Acknowledge wait times • Support front-line and outside team members • Provide receipts • Maintain the service culture Chick-fil-A is known for Tamara deserves recognition — not criticism. The rest of the operation needs improvement.

None of my food was correct. I had to drive all the way back(22mins) because the Cobb salad had no chicken. It was skimpy and thrown together. They gave it back and gave me a box of chicken nuggets and didn’t even apologize. I still had to come home and put cheese on it🤦🏾‍♀️ If I wanted to make my own salad I would’ve went to the grocery store. The store team was standing around gossiping instead of paying attention to what was going on with the customers. Worse experience with Chick-Fil-A

Buffalo sauce is THE BEST. The chicken sandwich is always consistent. Always 2 pickles. I like the 🥒 pickles. Adds a nice crunch. The waffle fries 😍 I love the waffle fries. Good w barbeque sauce instead of ketchup 😋

A young girl name Kierra took my order in the drive through and what a delight she was. She was professional, funny and in good spirits. Unfortunately, I had to return my fries due to having too much salt. They exchanged them without any hiccups.

This has to be the worst Chick-Fil-A in existence. I’ve visited several times and received the incorrect order each time. The managers are unapologetic and you’ll never reach anyone via phone to escalate complaints, so I guess they’ll see it here with everyone else. Doubt it will matter because based on management’s previous responses, this place is incapable of making positive changes. I can’t understand how the cashiers got the orders wrong after repeating it to me several times. Oh well, never going back.

Ordered 12 count nuggets and got 1 poly sauce; ordered chocolate chip cookie and received no cookie. Tried calling about 10 times before they closed and call dropped each time. Never got to speak with someone about making my order right paid for 2 meals and didn't receive the full order.

I love the food, however the young lady in the drive-through, that took my order was obviously saying what she was taught to say - however her voice tone and demeanor was totally contrary to her words. The young lady that brought my food however embodied the service that is usually emblematic of the establishment.

Hate to update my review. But I tried to give this CFA some hope by keep trying it. But they have consistently messed up multiple times now. It's sad to see poor quality at a place know for its quality. I was super excited to get the grilled spicy deluxe sandwich since it's back on the menu but was let down. The bun tasted old and dry. The lettuce tasted like it's been on the sandwich all day in a warming drawer. There wasn't even a tomato on it and then my fries were extremely cold. I hate to be harsh but I worked at a CFA for 8 years so I'm aware of how busy it can get. But hot steamy lettuce and a dry bun isn't that hard to avoid. Unsure if I will continue to give this CFA business.

Nothing was right I asked for a REGULAR chick-fil-deluxe It came SPICY I ASKED FOR A KALE SALAD Where were the walnuts, cause the wasn't in the bag! I asked for a REGULAR lemonade (dragon fruit) It came as a lemonade sweet tea mix ! None of the sauces were in the bag! Jesus, what happened? AVERY L ORDER NUMBER: 107847962903

Anyway - we already know you can't spell Atlanta without Chick-fil-a. This location has added the mobile-thur. Have you tried this? Basically allows you to bypass the drive-thru line. Which was great cause we were just ordering shakes. Are you like most of us? And you know your true love and all your family members regular chick-fil-a order? Even my pup has a favorite order. Been really enjoying the new menu items. I don't think I've ever seen a restaurant move across the street before. Well done!

what in the world happened to the quantity/quality of the food here? It seems to so many restaurants are doing the bare minimum. When I was there, the employees were all standing around the door. They hand out food about six different people asked me what my name was for my order. Now in front of me, they already had three cars pulled up and wanted me to pull up. Where was I going? There was no room to pull up anywhere to do anything. The piece of chicken I had was so thin it seemed like it was a smooshed down piece of bread. Which ultimately just made it cold because it was so thin. Chick Chick-fil-A and Wesley Chapel yeah I have to get it together.

Jul 3, 2025: Food was good. Ambiance was good. Service was good until my $45+ order was missing a kids meal (as charged on my receipt). Called back restaurant 4 times, no answer. Very disappointed.

Mold on my chick fil a sandwich. I didn't notice it until I ate half of it. That is disgusting. I couldn't finish my food. I want my money back. I've tried calling but no one is answering the phone.

Placed an order for pickup on the app. I chose to walk in and get my order. Upon arriving and attempting to walk into the restaurant, the doors are locked at 9:30pm when the store closes at 10pm. The drive thru line is long which is why I elected in store pickup up. I'm not waiting in the drive thru line and would like my money back. The option to pick up in store should have been removed from the app if it wasn't an option.

They moved this location across from the old one(smart move) it's definitely more practical now. Customer service 5/5 my food 3.5/5 my fries were cold but my chicken nuggets were seasoned and hot! my lemonade was flat as if it was sitting for awhile Overall 3.5/5 .

Service was great! Leah embodied what chic fil a should! Hats off to her she make my experience amazing!

This location is always fast and reliable. I've never had an incorrect meal or issue. The food is consistent and the customer service is always excellent. As most Chick-fil-A locations, the inside is clean and kept up with. I frequently visit since I live down the road from this location and I will continue to support this location for as long as I live here. Pro tip: use the app and choose the mobile thru line for pickup. Super fast compared to the normal line!

Uhhhhh, Thank you? I'm used to waiting a long time at this chick fil a, and I'm used to order mistakes - they forget something or the like... and I take it in stride. But, gosh, today I was delivered a sealed, ice "coffee," that had literally less than 2 inches filled. Have you no shame? ‍ Let me know next time, give me a refund without me having to ask, or gosh- just make some new coffee, but do NOT send this out of your store. This is embarrassing...

It was the fourth of july and all I wanted on this good american holiday was some chicken blessed by jesus so I drove to chickfala and ordered two chicken nuggets and only received one.

This place is out of control I'm a red member they mess my order up every time spent over 20,000 at chick fi la they need a new manager at this one period

Food was good. Because of course its chick fil a. Service was VERY slow. We had to ask several times to get our drinks labeled diet/non diet. It was just not the typical chick fil a experience. Grateful it's not the location k usually visit.

This chick-fil- a was superb ! Unlike others around the city I was treated with extreme care and quick service ! Drive through line : 10/10 ( be prepared that once you enter you can not turn back ) Customer Service : 10/10 ( Efficient and friendly ) I highly recommend this Chick-fil-A for the quickness and staff . I usually go to the dwarf house but they are always out of food and typically a 20 minute wait ! The staff here are also much more pleasant . Thank you

Worst Chick-fil-a if you ordering for delivery your order will never be right.....Out of my last 5 past orders none of them were right they didn't even put sauces in bag or nothing all five times....Doesn't the grill sandwich come with the honey roasted bbq sauce and I ordered that all five times and didn't get sauce or even a drink with it ‍....Wont be ordering from this location ever again...

Arrived today at 744 am..purchased the breakfast meal 'sausage 'egg biscuit 'with orange juice..the breakfast sausage patty wasn't fully cooked it tastes raw'my biscuits wasn't fresh it tasted reheated...the cheese on my breakfast sausage patty wasn't melt'and was cold....the best part of this breakfast was the great tasting hot hash browns..won't return for their breakfast ever again.. Ill stick to their chicken sandwiches..

New chicken sucks. I've been going to Chick fil a ever since they had the Dwarf house. I'll not eat there anymore. Chicken is terrible.

My orders never come out correct. ALWAYS FORGET MY SAUCES. I can't DoorDash this place anymore because I never get it right. I order nuggets and fries and get no sauce at all even when it's labeled in BIG letters on the ticket. They do not take the time to check your order. I rather drive an extra 25 minutes to a better CFA.

I guess they will never go back to making full salads like EVERY other Chick-fil-A still does.

Worst chick fil a in Atlanta terrible service employees are rude and unresponsive refused to make my breakfast because they feel like it

Awful! Dead bug in salad! Yelp will not let me copy and paste my review that I typed. Look at my review from Google in the pics and the pics of the dead bug in my salad. I am totally disgusted and disappointed in Chick-Fil-A.

This has by FAR become the WORSE Chick-fil-a ever poor service poor customer service and we deserve better New building same old service ! I take that back worse service every time no matter what you order! Sad I am going to STOP spending my money at this location. So sad I really like Chick-fil-a but I/we deserve better!!!! good customer service they don't care entire system is backwards !!!!!!

Very disappointed as my husband and I both ordered a kale side salad and both co trainers were only half. It was about as "filling" as 1/2 a French fry

This location is usually busy but the service is fast and friendly. I got my fav the classic chicken sandwich meal with lemonade and it was hot, fresh and delicious.

This location is pretty good, although I must admit the chicken tenders seem so be smaller compared to other locations. Other than that, the customer service is pretty okay, food is always consistent and good as a whole. Oh and get the lemonade something different about that lemonade in Wesley chapel if you dig what I'm saying

I've tried SEVERAL TIMES to give my local neighborhood franchise a chance, but it just seems they can't ever get it right! I've used the drive thru, dine-in, curbside, and delivery service and ALL have failed me! Against our better judgement and slightly because of the weather we decided to order on the Mobile app! What a mistake that was! I do think it would be worth it to consider another build-out to open the lot up! The drive thru line jams the whole place up and it's confusing for the staff to find you for mobile orders! I hope that hey can improve with time!

Went there to try the new spicy chicken biscuit. It was a very long line but worth the wait nevertheless. I forgot to order a Oreo milkshake so once we got up to the window I tried to do an add on for a shake. I dont remember the name of the lady that was at the window but she responded in a rude manner saying that they weren't, "taking any add on orders right now." And that if we wanted to add on we would have to either circle back in line or park and walk in. I just felt as if the customer service could have been way better and handled a lot differently.

I'm giving this place a one star because I was just enjoying my food when all of a sudden I found a hair

This is right off of 20E. It's drive thru is normally packed, so we went inside and our experience wasn't good. It took 10mins for the cashier to quit talking to what I'm assuming were her classmates and take people's orders. Then it took another 10mins to get our food. My fries were soggy, as they weren't completely cooked. The guy was so overwhelmed he basically threw sauce at me when I asked. The floor was very slippery and overall it wasn't very representative of the service ChikFilA is know for. The only thing consistent was them saying "Welcome to ChikFilA". In addition, the setup outside is awkward and cramped. There's a little room to go around the building and park but it's so tight because of the drive thru and there's a cement separator Won't be going back anytime soon!

Horrible customer service. Can't even ask for extra sauce because they have an attitude. I ordered in the app but forgot to add ketchup so I asked for it at the window and they did not want to give it to me because it wasn't on the mobile order.

This CFA is different. Customer service not what you expect from CFA and their miniature chicken thigh in the breakfast biscuit they tried to give me had to have been a joke. I asked for a normal size piece of chicken and she said that was normal for them but did agree to a new one and threw that in the trash! The iced coffee was gross too. It's a shame that the neighborhood it's located in dictates the level of service at an establishment. I expected more from CFA.

Good food with excellent service. Spicy sandwich is the best. They need to introduce spicy chicken nuggets, it will be a hit.

I can understand why they have a 2 star rating, and I think that's being generous. Worst CFA experience I've ever had. Was told the woman at the drive through window couldn't possibly hand me my bag of food (which was sitting 3 feet from her) and instead I would need to park car, unload all the kids, bring them inside to get my bag, and then take them all back outside and get everyone back in car seats, etc. Oh, or I could submit another $45 order (without being refunded for the first one). If you are considering this stop, I highly recommend driving right past it to a different one.

I went to Chick-fil-A today. I ordered a yogurt cup a medium fry and a medium Arnold Palmer and when I got my drink I don't know if I'm living in the real world or they were out of ice. Every time I go to this Chick-fil-A my drink never has ice in it, they give me 10 little cubes of ice. I am always so unhappy when I get my drinks from Chick-fil-A I don't know about y'all but I need ice in my drink. Everybody is not the same. It's the worst when it's hot they give you a whole drink with five knobs of ice. It's so ridiculous unless I request light ice or I request no ice I would appreciate it that Chick-fil-A put ice in my cup. I'm trying to call the store to contact Someone,is an act of Congress.

Great customer service but who is telling the staff to be so stingy with the sauces? I ordered on the app and the options for the sauces said I get at least 2 for each entree and for each side but when I picked my order up there was only 2 sauces in the bag and that was for my entree and side so I asked for some honey roasted and honey and they only gave me one of each. I always have to ask for more sauce twice

Not happy with the service. Ordered curb side and the order got lost and took 45 min to get. What's the purpose of curb side.

I occasionally visit this Chick-fil-A when I forget my lunch. This time however I did a no no. I redeemed my Chick-fil-A coupon for iced coffee. I'm not normally a coffee drinker but I thought why not try something new, and my day was ruined. I'm not sure the amount of sweetener and milk that was used in this drink, but it took me over the edge. Overall this restaurant deserves a B. The service is amazing, I get in and out with easy, and the food is consistent. Pitfalls, the iced coffee had too much caffeine, sweetened, and dairy. I'm not a fan.

Great Service and excellent food. Chipotle just opened down the street so perhaps the employees at Chick-fil-A will get a break. The lines can be long so order ahead.

Christ...so we did a Mobil order and had to circle the building to pick up the order. When we get to window, they were not able to locate the order, but that was amusing to the two young ladies at the window who laughed in our faces about not being able to find the order. After sitting in the parking lot, a young lady brought out half the order, but forgot the drinks. When she returned to get them we realized there is no silverware with the order, and no sauce for the nuggets. I HATE SLOPPY SERVICE...DO BETTER!

I ordered breakfast from Chick-fil-A on Friday August 21st. The driver left my order on my door steps in the rain and it wasn't even in a bag. The hash browns were open and the drink was half empty. My whole breakfast was ruined. I reached out to DoorDash and all the rep would credit me was $4 when I paid $19.06. I am beyond frustrated.

I never stop at this Chick-fil-A because I already know anything off Wesley Chapel is BS decided to stop here tonight wait in line for 45 minutes for a sweet tea lite ice with lemon and a brownie! sounds very simple, when I got to the window can't find my order then the girl says oh they never put the brownie on you order, I said fine I'll pay with cash well I only take card at the widow the customer service there is disgusting and it's sad because it's black owned. The sweet tea isn't even that good, with no lemon might I add. THIS MY VERY LAST TIME. They need to go out business!

This was the worst Chick-fil-A I've ever went to ... I'm from Louisiana and came to Georgia to visit.. and stopped here.. I'm like let's go to chic-fil-a because they are perfect and you get your food HOT!! Not this one, my root beer was watery, and my nuggets and fries were cold.. ice cream melted and I spent $40.61 for food all the food was cold didn't understand why.. and in Louisiana this is the main reason I love this place.. u get fresh and hot everytime...then if anyone know this location once u drive through u have to leave out of the parking lot to the street. So u don't have the opportunity to really turn around and fix ur issue.. welp never again..

Loooooong lines here. But they have it under control as much as possible. I came to this spot for the peppermint shake. It is good but definitely overpriced. The crew here were nice even when you can tell they were overworked.

I know that shrink-flation is real but I wasn't prepared for how much smaller the Southwest salad was. It's literally half the size it used to be. Price didn't change though! Never again!

I absolutely love this brand, even though I'm vegan with limited options. There's a few options to making your purchases.. mobile, drive-thru, walk in-take out, and walk in-dine in. They even have young people on the drive thru to take orders on tablets. Parking is easy enough and they have special parking for mobile order pick ups.. here they bring your order to your car. The food is always fresh, delicious and visually aesthetically appealing. My favorites are the Kale Salad, Waffle Fries and Lemonade. A few of their entrees may be "veganized" by holding the meat/dairy. Chick Fil A also has outstanding customer service. Staff are usually polite, accommodating and friendly. On this occasion I was slightly annoyed when I drove up to the window to pick up my order and the young lady said, "are you Pat?" I said, "yes"... and she replied, "just a minute Pat". Then I said, "I wished staff would address older guest with a Miss, Mr, Sir or M'am". The young lady hear me, but gave me my order with a "here you go Pat!" I hope Mr. Wilson, the owner, will re-teach etiquette this to his staff.

Bum is out here asking kids & others for cash. Rude, unfriendly waitress or servers, & slow service. I didn't get "My Pleasure " even after saying have a good day . They could do a lot better.

Today my biscuit was hard as a rock and the chicken was hard and burnt. How do you sell this to anyone? I took it back and exchanged it but it really wasn't any better. Seems to not care anymore what they sell to customers

this cfa is awful i accidentally placed it through the mobile app for carryout but i was in the drivethru, this darkskinned male with glasses tells me i would have to go inside to get it. after parking my car and heading inside, the same person who tells me to go inside to get the food gives it to me. what is the point of that?? you still gotta grab my food from inside regardless. once i get his name i'll update my review i'd recommend going to the cfa on turner hill, not this one. the one on turner hill actually has employees with brains & gives proper service