Chick-fil-A

My first experience with a walk-up to Chick-fil-a. Nashville owes me nothing. I definitely enjoyed my stay.

I’ve been to several Chick-fil-A’s but this one was a cut above the rest! I don’t know how but the fries were golden and crispy and the chicken on my sandwich was huge. It was super busy but we almost literally didn’t stop moving, they got through the line so quick. Whatever this owner is doing they are doing it right!! Also, a walk up window?? I’ve never seen that!

My mom ordered two Pimento Cheeze Spicy chicken sandwiches and they did not even put the pimento cheese! She asked for No Hot Honey and they took off the entire pimento cheese. So unfair! And you guys even went through the trouble of charging her for a normal Pimento Cheese spicy chicken sandwich and sold her a plain chicken sandwich. Absolutely immoral! I will be contacting corporate.

I want to acknowledge that a lot of this oversight was due to the new app update. I wasn't used to the favorites being listed before nearby stores, and I don't use the Chick-fil-A app as much as I used to. A few days ago, I accidentally sent my order to the wrong location, and while that was my fault, the worker at that store was completely unsympathetic and offered no helpful tips on how to fix it. I had to figure out that I could cancel and resubmit the order on my own. Fast forward to this week—I finally sent my order to the right location. However, this experience was even worse. I accidentally selected carry-out instead of drive-thru, which really shouldn't have been a big deal. The lady at the counter didn’t seem to care about my mix-up and just told me to go to the pick-up counter. I waited there for 10 whole minutes, completely ignored. Just when I was about to ask for assistance, one of the workers peeked through the window to say goodbye and give out her Instagram handle, which felt so unprofessional. When I finally got to the counter, I was ignored again, and another customer interrupted me to receive their order first. I then received only one drink, and when I mentioned my other items, the employee seemed confused and handed my order back to someone without explaining anything. I ended up waiting even longer for my food. After I finally put my food in the car to get my ice cream cones, I returned to see her standing there, still behind another customer, instead of just handing my order to me directly. Overall, the unprofessional behavior from the staff was disappointing. From indifferent attitudes to poor communication, it felt like customer service was the last thing on their minds. It’s frustrating because the food is good, but the experience left much to be desired.

Most of the employee are respectful, very few say "it's a pleasure" or " how many I serve you". Around 520pm I saw Cody again. Spoke, was ignored and given food, asked if he was ok and he just walked away without giving me a chance to confirm a delivery order. I don't know what the attitude is about, yet I speak to everyone everywhere I go to deliver.

I didn’t want to leave before I made sure to shout out Jaya, our cashier, and manager Nathaniel, for their excellent customer service. Our food arrived quickly and was fresh. It was also piping hot and the fries were crispy - an amazing combination. Thank you so much for making our good day even better! If you’re out and about and are looking for a good Chick-fil-A location, please don’t pass this location by! Also, even though they only offer dining outside it’s on a patio area that is partial covered with umbrellas. There are a few birds - I felt like Snow White - but they are friendly and allowed us to eat in peace, lol. Again, thank you Jaya and Nathaniel for your superb gold star treatment - my family will be back. Have an amazing day!

This was interesting and least favorite experience at a Chick-fil-A. It’s exclusively a a walk up outdoor window or a drive thru. The drive thru line was wrapped around the whole parking lot. Cars were backed up on both entrance/exits. I made it through the line pretty decently but my order wasn’t complete so I had to pull forward to their meal delivery zone. In some ways I appreciated this because my fries were the freshest of fresh with great crispiness and piping hot. They also apologized for not having it ready and did give me a free meal combo card for future use at this location. Even when I got my meal though I was unable to exit to the main road because I was blocked by waiting drive thru cars. I wouldn’t want to be here during an emergency, because there was no way out. It’s also a very busy road and has a significant wait to even turn right out of the parking lot. It’s also difficult to park for the walk up window as the drive thru is so packed and requires a lot of patience to wait to pull out. It’s up for debate on if I return to this chaotic location for even my free meal.

Chick Fil A service is known to be a high standard, this customer service would have upset me even at a McDonald's. From employees who would not acknowledge customers, to food being left off the order, to "our only bun is frozen but it might be thawed by the time you get home". The manager muttering under her breath "this is the worst customer service" and making no effort to provide any herself was the icing on the already frozen bun.

I want to preface my review with: I absolutely LOVE Chick Fil A and this is one of the few fast food joints I dine at. I have been to CFA headquarters, met San Cathy etc and am a HUGE fan of CFA. So to give this specific store a 1* review is purely because of the terrible service, lack of stewardship and the nonchalant attitude which is NOT the standard that CFA stands for. I wish this was not the closest CFA store so I never have to deal with ordering here but unfortunately that's not the case. Every time I want to order I actually have to reconsider if it's worth my blood pressure if I should instead go to Sonic bcos Sonic just is ughhhh food quality but even the staff there is consistent with the Sonic brand. The Drive Thru is worse than a nightmare. Nothing can be changed and whoever designed the flow needs to never design another drive through. The menu board has items they do not offer and they let you buy stuff like Mac and Cheese as a premium side but have run out without giving a refund. The Frosted Lemonade is too tart and trying to change it out to a vanilla shake and you just get a Sorry we can't do that even though I paid and extra $3 upcharge for my meal... It is just so exhausting that I'd even consider eating at a McDonald's (even though I quit eating at McDonald's 20yrs ago) so that says a lot! There's no clean table available since no one ever bothers to clean the outside dining area and there are no hand washing stations/restroom or wet towelettes provided. Oh and check your order bcos there's a guarantee that they'll forget something... like the ice dream or kids toy etc. And forget about ever expecting a smile, Thank you, It's my pleasure etc which is what CFA takes pride to always offer since it is non existent in this location. So, I absolutely cannot and do NOT recommend this location.

If I had to eat from one restaurant for the rest of my days, even as I'm laying in my death bed my dying wish would be for my eldest son to bring me one last Chick-Fil-A deluxe sandwich with large frys and chili-fil-a sauce before I breathe my final breath and leave this earth. They say you will go to a better place and I truly believe that with my heart of hearts, but no place would be better without a strapping youngster handing off a crispy hot bag of Chick-Fil-a following every bit of gratitude with a "my pleasure" and a smile that could tickle my uncle Rico into a joyful chuckle all the way in his prison cell in the northern territory's. Solid sandwich. Highly recommend.

This Chik Fik A consistently gets our order wrong. Because it is drive through, we do not realize the error until we are home. This time they forgot to give us 12ct nuggets. They also did not give me a receipt because their printer was broken so I could not get the points. It will be a long time before I go back to this Chik Fil A.

Definitely seemed like a normal chick fil an experience but my biggest complaint with all chick fil a is that there's no menu at the drive thru. I feel so rushed with a person immediately speed walking up to my car window and then I always forget something because I can't look at a menu. When I asked the guy taking my order to look at a menu he flipped his iPad around and it was just a bunch of different food item buttons. Definitely not a menu. There was one time I asked for a menu and the guy told me I could look a menu up on my phone while he took the peoples orders behind me in the drive thru. Like definitely not a good drive thru experience. AND they are stingy with the sauces. If I say 4 ketchup I mean 4 ketchup. Every time I come to this location and specify how many sauces I want they always always give me less. It's very frustrating because it is not like that at other chick fil a's. They don't say my pleasure as much as other places either. Like that's your thing you gotta say it man. All in all could be better could be worse.

Ordered from this location through DoorDash and didn't receive half of my order. I was reimbursed by DoorDash, however my qualm is with an organization who's sole responsibility is to ensure fulfillment that customers get the order they placed. I spoke with the manger on duty and in essence it was related that this is a franchise location and that adherence to corporate quality assurance policies weren't as stringent. I will be reaching out to the corporate office since having such a small goal to hit is so unachievable that meeting the expectations of customer's order isn't a concern for this location. I WILL NOT order from this location again.

Even as I lie beside my beautiful, newly wedded wife I cannot help but be distracted by my intense desires for my one true love.. CFA. I've traveled to the furthest corners of the world, as a seasoned Nat Geo photojournalist, and I've tasted the cuisines of almost every culture. Again and again they can't hold a candle to an MSG riddled chicken filet.. my wife has tried multiple times to recreate it at home and she continually leaves me unimpressed. I can't help but be honest with her. It's in my blood. It's who I am. I'm proud to be an American where at least I know I'm free. Thank God for Chick Fil A. You've been there more for me than anyone I know. Through the best times and the worst times. 2 enthusiastic thumbs up from this fella. Thanks for the good times!

Writing this from the drive through after sitting in line in my car for 30 minutes and I haven't even ordered yet. This layout is atrocious - you're literally stuck here for as long as it takes.

They don't give enough sauce and there was a rats nut in my chicken sandwich The employee didn't even say my pleasure.

If you see this avoid this location! Drive through, ability to get in and out is a mess when it's lunch or dinner. Literally can't leave after you get food. Horrible! And mamagement could care less. And I love CFA

Christian at the drive thru was amazing he had a very positive attitude. Food very fresh and made moderately fast.

Their getting back to a great place to eat The grilled chicken was fresh The fruit was good And the icecream with cookie and brownie Was good

It's fast food, it's reliable and the best option around for a quick easy and painless meal.

The location in Mount in Juliet, Tennessee 100% sucks in answering the phone for a catering pick up order. I have called several times for hours straight with no response. For a company that boast about customer service they absolutely suck. This location leaves a lot to be desired

I normally eat at the one in Hermitage but happened to be near this one for a quick salad for dinner...boy oh boy this location needs to step up their game! My market salad (the one with fruit) had old strawberries and mushy apples. The gal that brought my my food was spectacular though!

The lines were moving fairly quickly. The issue starts when the young lady who took my order called me a sir, and than laughed after correcting herself ( I don't see what was funny and I was very respectful). This is the FIRST Chick-Fil-A that I have been to and they forgot to put the straws in the bag, as well as forgot the Polynesian sauce. Other than these issues the food was exceptional.

You can never lose when getting Chick-fil-A. No inside seating! This location has a great flow of two drive-through lanes, a pick-up order where you could eat at the outside patio, or drive off to your home.

Food was fresh, service was friendly and patio was clean. I wish they had lobby- a lobby is part of what makes Chick Fil a who they are as the lobby experience is part of what they are known for. For a quick snack though it served the purpose and the staff and food were on point.

Nightmare. Half hour wait for a breakfast biscuit that was cold. Parking lot absolute nightmare. Close the parking lot down and make this a drive thru only if you can't handle this.

I was craving some very good chicken so I decided to go to Chick-fil-A and the nearest one was this one right here. I was there in the drive-through and I had to go all Or way around the building and then come back around just to get some food no, I don't know who built us, but my great aunt sue who's blind can make a better establishment. I'm very disappointed Chick-fil-A's usually high on my list, but this one is just awful. The service is even worse had to go all the way around the building to get food and then I still had to wait. Like how long does it take to make a dang chicken sandwich, I'm very, very very very disappointed. Whoever built us needs to be fired especially in Nashville where everything is hip and modern and most Chick-fil-A's have renovated by now I guess this one is a little slow just like me on the basketball court. I usually love the old spots, it brings me back to my childhood but young Dick Wright could make a better spot to put this place. How can the gospel chicken be so bad and this establishment?

Drive-through nightmare! They merge people leaving and coming in through the drive through lane. Took 20 minutes to get out of parking lot Manager blamed it on kitchen but it is the parking lot design and allowing more people to enter the property with no where to go once in get in.

this was the worst food service ever. the girl that took my order was so disrespectful and rude and then they gave our food to a little girl then forgot one of our sandwiches don't recommend this location at all

This has got to be the least efficient CFA in town.. and it's not the employees fault! It's an awful set up with no indoor seating, no curbside pickup, and very few parking spots. I've also heard the management here contributes to poor efficiency. The staff is always very kind and I can tell they're trying their best with a bad deal. I ordered in the app a few days ago around 7:15am and it took 20 minutes just to go through the drive through even though I ordered ahead. The food is still good but this really isn't fast food given how long you have to wait. Your best bet is trying to park and order at the window but this is also dicey. As a CFA silver status member, I come here ALL the time. Sadly after moving right behind this location, I'm already going far less because it takes so long.

This had to be the absolute slowest Chick-Fil-A on the entire planet! The food was exactly what I ordered and the service was "polite" it was just slow.

What I do not appreciate need is: 1. A truly cold interaction with the lady at the pickup window 2. Being passive aggressively told how to turn out of the parking lot by the lot lady, and when I told her I am trying to turn and it's not possible, I get a voice-raised and even more passive aggressive "Let me get you out!" - literally the most annoying interaction I've had in fast food with an individual while I have enough I'm trying to focus on like chaotic oncoming traffic. I realize on the surface this does not sound so bad...you had to be there tbh. Of course there's nowhere to report this in the CFA app even with the absurd amount of money I spend here (only to be treated like crap). That just made me more determined to report crap like this if they want to hide it. This particular location has MAJOR, recurring courtesy problems.

this is the 3rd time I've ordered a number 7 combo and it's half a piece of chicken bird meat, no cheese and no bacon... and the drive thru is such a cluster you can't go back.

Team member forgot to put my order in so I had to wait for 10 minutes to get my order. Also ALWAYS check your bags. 3rd time this chick fil a has forgotten to put my fries in the bag.

Look, I love Chick-fil-A but they should know by now, provide an escape for those who turn in and discover that "holy crap" this line will take forever. It's not like it's turning people out like Cool Springs... I literally just got stuck in line for 10 minutes just to GET OUT bc I decided the line was too long. Incredibly frustrating. I'll never make the mistake of pulling in to this one again

I usually go to this chick-Fil-a two-three times a week because it's close to work. Today, I order a deluxe chicken sandwich + bacon... get there and guess what no chicken!! Haha I take it back and the worker acts like she doesn't know what's going on. The manager Quisha just stares at me and doesn't even say anything to me the worker hands her the sandwich they remake it and I get to my car ... they left off the cheese... I go back and talk to a young different manager and he's like "I can just give you a piece a cheese"... ok ... quisha is still there just staring at me like I'm stupid for bringing it back... terrible customer service from them today.

Not sure why this is rated so low. It's a good chick fil a. Busy but quick. For fast food, it's great.

I really don't understand the ratings on this Chick-fil-A location... These employees are so nice and so efficient that I can give them nothing other than a 5 star. The food is always hot, fresh and the APP makes ordering sooooo easy that I can literally enter the order as I'm leaving the office, and it will be ready by the time I drive up in about five or six minutes. Thanks guys for working through this pandemic, and thanks for being so efficient and effective in what you do every day ;)))

Placed a catering order for chickn minis and when I arrived 3 hours after my "pick your closest pick up time" they had thrown my tray away. They did not offer to make me a new tray but rather asked me what I wanted them to do about it. The manager claims to have called me but I have no record of a missed call or voicemail. Terrible customer service. By no means went out of their way to help a customer they put in a negative situation. If you're relying on catering from here let me save you the trouble and don't.

I sat in the drive through for approximately 45 minutes for a chicken biscuit. This is the worst chick-fil-a experience ever. Employees are disgruntled and angry and the service is unbelievably slow. Hopefully CFA corporate sees this and makes some corrections.

Every time I decide to stop at this location, I regret it. Service is sub par and not as friendly compared to other locations in the area. Had a cold interaction with the lady at pickup window today. Last time I try going there. Not a big fan. Go to a different location.

Chicken sandwiches need to be cooked on BOTH sides. One side is usually breaded and cooked brown and the other side is not breaded and white as a sheet of paper. When cooked correctly it is a tasty sandwich. Also, they need to put a few more waffle fries in the containers. I do not know why they now skimp on fries...they use to put plenty in the containers, now, you get 25% LESS in the container...maybe to save money??? I would pay more for a "full" container of fries...and don't tell me to get a larger size fries , i tried that and the large size also has 25% fewer fries... Come on man...LOL PS...I love Chic fil A when things are Right...

Went to the drive thru. Ordered a large fries. Opened the bag and this is what they gave me. No, I have not eaten any fries yet. It's less than 50% filled. I'm so disappointed in the quality management of this place.

Update: I got an apology from this location and they offered to help make it right on my next order. I stopped by tonight, and it was crowded as usual. I placed my order. Everyone was friendly. The wait takes a little while but once you're at the window your meal is always ready. Tonight my order was perfect. I hope my last trip I just came on an off day. I LOVE chick fil a and was so excited for this location to open up. Most of my visited to this location have been fine, but my last visit and lack of follow up were disappointing. I entered the drive thru lane around 11:10ish am and an employee was in the lane yelling at other employees about the kale salad (something like superfood is out kale crunch is in). It continued on beyond just and update, and was interfering with ordering. I ordered a grilled chicken sandwich meal with soup. Was told they have no soup, so I asked for fries instead. Towards the end I was not asked about my drink choice and inquired and she said she didn't put one in my order, but could add it. I got my meal, with no drink so I had to pay cash at the window to get a lemonade. I looked at my receipt and it was close to $14 before the drink! I was charged for TWO sandwiches even though I ordered one, and only one of those was the way I ordered it. I was charged for a side of fries and not a meal. Then I was charged for my drink in cash as mentioned, so not part of the $. I called the location to tell them incase their system was double ringing up, but my call was not answered or returned (it's been 48 hours). I understand the shouting about the kale may have thrown off the flow and a simple accident happened, but an apology would have been nice.

This is a brand new CFA and I haven't had an issue. One thing I realized though is if you do a mobile order, don't go through the drive thru. It probably took an extra 20 minutes so just park and grab it at the window. The staff have been courteous and my friend and I enjoyed the patio during the summer. I really like having a CFA on my side of town!

These one and two star ratings are surprising to me. I actually had Chick-fil-a for the first time today. The place was very busy, being a Friday night. They had several employees taking orders on an iPad and the wait for my food wasn't as long as I first thought that it would be as two lines wrapped all the way around the building. The Chick-fil-a Deluxe had an enormous piece of chicken and came with lettuce, cheese, pickles, and I ordered the Garden Herb Ranch dressing on the side. The sandwich was still warm when I got home and all that I have heard about how good Chick-fil-a proved to be absolutely TRUE! Highly recommend it!

Always good always clean always friendly! You gotta wonder who is checking yelp for reviews on Chick-fil-A :-)

I don't know what's up with all the bad reviews but every time I have stopped by here it's been nothing but fantastic service and food.

Well I'm kicking myself for not reading other reviews before getting here. Writing this from the drive through after 23 minutes in line and still not even to the place where you can place your order. The line didn't even appear that long! Many of the people at the outside pickup window waiting were here when I pulled up too. This is an abysmally run CFA. You can't run a morning fast food place that takes 45 minutes to get your food. I wonder if DoorDash will deliver breakfast from a nearby CFA to the line at this one....

Just sat in all the traffic and placed two orders Got back to office and found they had left out an order This is the third time they have gotten something wrong, i.e. wrong dressing from what was ordered, left out condiments for salad etc., left off order . Its not the people that stand out in the cold taking the orders, it's the dumb asses working inside the nice warm building that can't full fill the orders correctly The manager wanted to give me a free meal if I would drive all the way back and set in the traffic again, and I said no, just credit my credit card. Need better management inside!!!

I got in to town late and decided to Stop by Chic fil a about 30 minutes before close. The line was moving slow (which I was not bothered by) when I got to order, the gentleman taking orders seemed to be rushing me through the process. I wanted a diet lemonade and they sand that they were out (which also did not bother me) I still was not bothered when I asked for water without ice and got water with ice. The irritation came into okay when I stared drinking my water and discovered that I not only had ice, but a fun little hitch hiker in my cup (some form of living bug). By the time I noticed, they were already closed and I could not turn around. Being from out of town, stopping here was convenient because I expect to get the same service from every chic fil a and I experienced subpar service that forced me to write a negative review.

I've never been to such a horribly executed, slow, Chick-fil-A in my life. I ordered my meal for pickup at 6:45 and I'm still in line 20 min later. No one outside to speed things along... Plus when you get in the drive through line you're blocked in by cones and can't get out. I had a feeling I shouldn't have come to this one.

It's chic fil a so the food is always good, but this location is a bit different. No indoor seating, only outdoor patio area. You order and wait for your food outside as well. Luckily it's a pretty day so not too bad but will be doing drive thru only come winter. The speed at this location is pretty slow too. Waited around 10-15 minutes to get food for two of us. Love chic fil a bit this location could definitely use some work. Comment overheard while standing in line waiting on food, "we have now all experienced the worlds slowest chic fil a."

Cold food and I asked for bbq and Polynesian for me and my friends orders... and they gave me ranch ??? Only two of them as well like ???

If I could give 0 stars I would. I am in line right now, and the lady taking orders COMPLETELY skipped my car. She's having full on conversations with drivers too. Like please. People don't have all day. I have never had an experience like this at ANY chick fil a. will not be returning to this location. I am about to approach the window and tell them what happened. Let's hope they will take my order... So I got my order. When I called Sam (see below) she was so helpful and assured me that they would resolve the issue. This is why Chick fil A management is the best!!

This CFA is absolutely incredible. They've vastly improved their wait times over the pst few months. The staff are kind and remember regulars. This location is both efficient and tasty! So glad that this is my go-to CFA.

Stopped by during a busy time and it was organized very well. It could seem overwhelming by the number of people, but I really got in and out so quickly. Plus the staff was incredibly friendly. It made for a pleasant experience. Thank you!

One star is being nice, this is the absolute worst chickfila I've ever been too. Terrible setup, can't tell you how long I've waited for my order, it's such a joke. Terrible customer service. You have a drive through that takes 30 minutes to get through.