Chick-fil-A

Convenient they have their phone number go straight to VM so they don’t have to fix any issues they have with your order. We were charged for our rewards and after asking multiple times for sauces they put none in the bag. Tried to call multiple times and can’t reach anyone. Annoying

I ordered 8 pieces nuggets. The service i got from Jacob was great. As it shows in my receipt, everything I ordered is correct. The problem was when I received my order. It took longer than I expected, it's OK, I can wait. When I got my order and got home, I noticed I had the wrong sauces. For some reason, they have some mac n cheese problems. Out or only have a large portion. I do not know if it is on purpose so people can buy a large portion. So they were out of that. But getting the wrong sauces like honey, mustard, and others it doesn't go with fries. At least on mine. Got me so mad. Not even Ketchup got it right. It not the first time, so please make sure they give the right order with the right sides. So make sure you double-check, wait,and check even if they employees are running around to give others orders. If I waited that long, they could wait too. I am very disappointed in the service

Busy is Chick-Fil-A's middle name, and this store lived up to the moniker. I arrived at 4 PM during an uncharacteristic slump in customer service. Four employees were on break, downing a quick bite, while two other employees departed their station and entered the service line with other customers waiting to order. It may have been during a shift change as well; I could not be certain because the store typically has a dozen employees on the floor. Anyhow, I had ordered ahead on the app, so I entered the store and stood at the pickup queue. Not a single team member even looked in my direction, and when fresh orders were carried to the pickup area, no effort was made to distribute the order that was already waiting for a customer nor did a team member address me as I stood there. Basically, my invisibility cloak worked like a charm. I eventually grabbed a team member who was entering the store from outside and asked for his assistance. I have a habit of observing restaurant operations, so I took a lot of mental notes as I studied the store dynamic. Needless to say, after 15 minutes of waiting for my frozen drink, which was sitting in the pickup area the entire time, I asked for a fresh replacement. It is interesting that I was not offered or allowed to keep the first order that had begun to melt and soften. Would it have killed the store to let me keep the discard? This was not an impressive show by any stretch of the imagination.

I always LOVE Chick-Fil-A, but the drive through maze has to be improved here. It's horrible! You have to circle around the building twice. Them after you get your food cars on the outside are not controlled to allow you to exit as they enter the queue to order. Such a frustrating experience. There really should be someone there directly traffic on that side to allow us to exit without risking an accident.

This is a great chick-fil-a location. Exceptional service, clean, and great food as is typical for a chick-fil-a. Had a worker come up and ask if we needed refills and how everything was going. It is amazing that a fast food place can have great service and great employees who care. I have a gluten allergy and they made my food perfectly. Just wanted to give you guys a shout out for doing a great job.

A coworker and I order food here often. This Chick-fil-A is incapable of getting an online order correct. 8 times now they have blatantly put the wrong cheese and will add a white bun when I ask for no multigrain bun, I have celiac decease and I’m trying to be as careful as possible I have to throw away my food EVERY SINGLE TIME. I will never be a customer here again.

I was leaving you parking lot when i was held up by your employee. While she let 10 other people go before me. It was simply because she had a attitude and didn't bother to ask if i was leaving or entering the drive thru. I was late to work because of your employees power trip. I will find somewhere that the employees actually care to do their jobs and not be rude for no reason!

Review for Chick-fil-A on Walnut Ave in New Braunfels We stopped by this Chick-fil-A location after a long day of back-to-school shopping in New Braunfels. It’s usually one of our favorite spots, and we were all hungry and excited to eat. We went through the drive-thru and placed an order totaling about $50. The service was fast, and we were handed our food right away. Unfortunately, once we got back on the road, we realized two mac & cheese orders were missing. No big deal — we turned around and went back. My husband also wanted to order another sandwich, so it seemed like an easy fix. But when we explained the missing items, the situation took a disappointing turn. Two different employees — one of them a manager — insisted that the mac & cheese had been in the bag. One even asked us to pull into a parking spot so she could go through our bags with gloves. I explained we had already started eating on our way home since we were hungry, but the mac & cheese was never there. Eventually, she agreed to replace them "this time" — which felt more like an accusation than customer service. To make matters worse, the second sandwich my husband ordered had cheese on it — he’s lactose intolerant and didn’t ask for cheese. We had to circle back again to get that corrected. They did give him a new sandwich and offered a cookie, which we appreciated, but by then the whole experience had already soured. When I mentioned I’d be writing a review, the employee, Brooklyn, questioned why I would do that since they “gave us the missing items.” But this wasn’t about getting free food — it was about being treated like we were trying to cheat the system, when in fact we were just trying to get what we paid for. We’ve always loved Chick-fil-A for their great service and friendly attitudes, but this visit left a bad taste. It’s disappointing to feel questioned and doubted over a simple mistake that could have been handled with kindness and understanding. Her name was Brooklyn and we were humiliated when she told us she would be going through our bags but for us not to worry because she would wear gloves, WOW! Do better Brooklyn. Chik fil a Walnut Ave New Braunfels, TX