Chick-fil-A

I’ve been a Chick-fil-A devotee for over twelve years now, and it remains the single greatest fast-food experience on earth. No other chain even approaches their combination of incredible food and service. My order is etched in stone: Spicy Deluxe Sandwich with Pepper Jack (extra pickles every single time, no exceptions), medium waffle fries well-done for that perfect crunch, a large half-sweet/half-unsweet iced tea (or Cookies & Cream milkshake when I’m celebrating something), and at least eight (sometimes ten) Chick-fil-A sauces because those packets are liquid gold. I also toss in a couple Polynesian sauces for good measure - the sweet-heat combo is unbeatable. I use Mobile Thru exclusively, every visit, without fail. It is the smoothest, most satisfying fast-food innovation ever created. I place the order from home, work, or even a few miles away, select Mobile Thru, and by the time I arrive the app cheerfully announces “Your order is being prepared!” or “Your order is ready!” Pulling into the dedicated lane feels like having a backstage pass: you glide past the traditional lines, a smiling team member with a tablet greets you by name, confirms every customization on the screen, hands over a piping-hot bag and perfectly iced drink, and always ends with that heartfelt “My pleasure!” The entire hand-off routinely takes under sixty seconds. The food quality is borderline unbelievable in its consistency. I’ve eaten Chick-fil-A across the country, and the chicken is always hot, ridiculously juicy inside, with that signature craggy, perfectly seasoned breading that stays crunchy the whole drive home. The spicy coating brings real, lingering heat that makes your lips tingle without destroying your taste buds, and the Pepper Jack melts into creamy, peppery bliss alongside the cool lettuce, tomato, and those glorious extra pickles. Waffle fries come out blazing hot, perfectly salted, never limp; I inhale them so fast I’m hunting crumbs before the first traffic light. Milkshakes are comically thick - you often need a spoon at first - and the lemonade is the undisputed king of fast-food drinks: bright, fresh-squeezed flavor, ideal tart-sweet balance, ice that lasts forever. Service is where Chick-fil-A completely obliterates the competition. Employees are amazingly efficient and polite, even in bad weather, and go above and beyond for customers. They remember regulars’ names, usual orders, and tiny details like “extra ice, no lemon” months later. Mistakes are astonishingly rare - maybe seven times in hundreds of visits (missing sauce, fries not quite well-done, drink lid loose). When something is off, the fix is the easiest customer-service experience imaginable: tap “Something wrong with your order?” in the app, type a sentence, submit, and within seconds a notification adds a free entrée or side to your account - no receipt, no photo, no questions. Redeem it the next day via Mobile Thru and everything is perfect again. That instant, trust-based recovery turns a hiccup into deeper loyalty. My one tiny critique (and it really is minor) is the drive-thru layout at my location: the split between the two drive-thru lines is too far past the entrance, so I have to wait behind people placing orders the old fashioned way for a bit before entering the express lane that is Mobile Thru. During peak times we get briefly stuck behind traditional order-takers before merging into the express lane - adding maybe 60–90 seconds. It’s a space-constraint issue, not a design flaw, and it has never once made me consider another chain, but an earlier split would make perfection absolute. Closing on Sundays shows they value people, and every detail is executed with care. Chick-fil-A has mastered every facet of fast food and wrapped it in kindness. They’ve turned a simple chicken sandwich into an experience I look forward to multiple times a week. No other chain plays in the same league. Five stars isn’t enough; if I could give ten I would. Keep being awesome, Chick-fil-A. My taste buds, my busy schedule, and my faith in fast food all thank you.

I’ve been eating at Chick-fil-A, my entire life, and one of the reasons behind this has always been the excellent customer service. Unfortunately, this location suffers from extremely slow speeds that I have never experienced at any other location across the country. No matter what time of day it is, the drive-through just does not appear to move. I’m not sure if it is understaffing or if it is just a lack of efficiency, but it really negatively impacts the overall customer experience and often makes me avoid this location. With that said, the food is always good and consistent with the quality that comes from Chick-fil-A. Seems like some type of bottleneck in the drive-through line.

Like usual, the service at Chick-fil-a is fantastic. The food is the same as any other Chick-fil-a. I've only had a problem here with my order maybe once and it was easily fixable. My qualm with this location is just that - the location. If you are coming from Uptown down Carrollton, there is no easy entrance as the turn into the Chick-fil-a is an exit only. Then the way the line is set up the exit is constantly blocked off. There is always a cop stationed there and sometimes they step out to direct the traffic from the drive thru line and the remain traffic but not always. The other entrance/exit is right by the on ramp to the interstate which creates a headache if you're trying to go back to uptown on Carrollton because no turns are allowed at the intersection. Not enough for me to never come here again if its convenient but I try to avoid coming to this location due to all of the traffic complaints. Not really Chick-fil-a's fault but irritating nonetheless.

The food was good as always and the workers were very respectful. The only thing is sometimes the drive thru lines can get pretty long but it's definitely worth the wait.

In town for work, just swung by before work...leave it to New Orleans to put their mark on Chick-fil-A. The voice through the speaker in the drive through had a classic accent. Awesome! Only down side was that with only 3 cars at the drive through, it was pretty slow.

Drive through for app users is lacking. The drive through lane for app users doesn't have a pull up window like the non app lane does. An employee had to walk my order out to me. I get in online app line before opening and I first in line. The other lane besides me is lining up with cars. Once they open, all the cars in the non app line pull up to the window to get their order. Once the line is completely cleared, two more cars show up to drive through and get their order while I'm in the app line and waiting for someone to bring out my order. My order is eventually brought out, but it is at risk and peril of the worker who has to walk across the drive through line to bring me my order. I like using the app because it usually is more efficient, insures order accuracy, and I earn points for each order. But this particular location is not app friendly.

Ok, I love Chick-fil-A! However, after my last visit, I have to make a suggestion. I had placed an order in the app and went directly there to pick it up. This location has a dedicated mobile line, which I greatly appreciate, but the lady in the car in front of me obviously did not know this. All she saw was that the line on the right was shorter, and she wanted to be in the "express" line! There used to be a sign at the start of the line to direct traffic as well as in the center. I don't recall seeing the sign in the center, so I believe that's why she had a bad understanding of where she should be and moved her car from the left to the right lane (mobile line). Suggestion: Please put that sign back up! I waited five minutes before she finally realized her scanning the QR code would not bring her to the menu to order from her car! Besides her antics, the wait time was a bit longer than usual, but i understand that everyone wanted their Chick-fil-A when they wanted it!

The food is usually great, but the breakfast biscuit falls apart before you can take a bite. They can do a better job with the biscuit. This is maybe their only flaw.

Idk if they are changing the menu or is this location, but my 2 spicy chicken sandwiches were skinny and not very spicy at all. It was like ketchup. Bland. Service was great, but for the price, I better get some juicy chicken sandwiches.

Located in the heart of the city on Tulane Avenue. At first I was skeptical about the location but it works and easy to get to. We all know they have a reputation of great service and food served to your liking every time and always prepared fresh. The lines move pretty fast and the staff is always friendly and on point. Love the 2 lanes, name recognition when taking your order and payment taken in the line. Fast food luxury style! Cobb Salad with honey mustard dressing is my fav - I sometimes have this salad a few times a week.

Wow, this was the fastest I ever got my order at Chick-fil-A. I went thru drive thru, and for once, there was not a line wrapped halfway around the restaurant. It was quick, fast, and hot. I was out so fast, and my order was right. Excellent and expedient service this morning.

Great service and glad that this location is finally open! It's conveniently located off I-10 on the corner of Tulane Ave and Carrollton Ave. I had my morning frosted coffee and it came out super fast as expected. This location's ambiance is very neat since it has a walk up window, drive-thru, patio seating, and no indoor seating.

Pack your patience in drive thru. This location is busy and they are SO SLOW! Geniya was nice and repeated my order back to me to make sure it was correct. Their cobb salad, Sunjoy beverage, and Polynesian sauce are my favs.

Chick-fil-A meets Sonic? But not as efficient? I stopped by for the first time for some quick dinner. It wasn't terribly quick and food didn't taste super fresh. Staff was friendly but that's about all this location has going for it.

Worst Experience at a Chick-Fil-A. I understand that this location is relatively knew, but it seems they were so focused on getting this location open that they forgot to train the employees. The drive thru line was long but not too bad. Needless to say we were still in line an hour later trying to get our food and I had ordered through the app. I would describe this location as a Chick-Fil-A storefront operating like a Mc Donald's... employees appeared very confused about process and had no sense of urgency whatsoever on too of too many people just standing around.

Okay so I must confess I love my Chick Fil A. And this location has definitely bumped up and showed out. I think the newness has worn off and they are now in the groove. Excellent quick prompt service.....polite staff. Even the security guard helps direct when the cars are trying to exit the lot and go through the drive thru. Bravo..... keep it up.....and by the way.....your Kale Salad at this location is spot on! The size is perfect and the dressing is always just right. Thank you.

Between this location and the Poydras location, I'm not sure which one is worse. I was so excited about Chick fil A coming to New Orleans because I finally didn't have to drive all the way to the Westbank or Metairie/Kenner for CFA. I've given this location a shot three times. I've waited for my food for 30 minutes or more each time. I can literally leave New Orleans and drive to the Harvey location, order food, get my food, and be back in New Orleans in less time. Everyone working here is always confused, but they're nice. This is definitely a management/trainer issue.

Ordered a 30 piece nugget. The nuggets are Burnt the grease is extremely old causing the nuggets to be burnt with a grease taste the fries. Have the same taste to them

Always something missing cold or just flat out wrong ... I'd rather drive to Metairie & this location is closer... worst CFA ever

Every time, except once of maybe six or seven times that I have come here something is wrong with my order. They got the drink wrong. They didn't give me any sauce, what they did give me was pretty lousy for a meal as evidence by crumbs for fries, burnt filet for a chicken sandwich. I know Chick Fil A runs a tight ship and other spots work hard to maintain that status so if you're going to have a multiple locations offering the same thing, I feel like expecting the same results across the board isn't unreasonable. I'm not trying to be picky, it's just disappointing and I figured it should be voiced because I know you can do better as a restaurant. I would suggest better quality control and double checking orders before handing them off.

WAITED 20min for a single drink. I saw when she made it and she looked at me in line and sat it on the counter and didn't tell anyone anything. I had to prompt a employee that the drink was indeed mine.

Y'all!! THEY ARE SOOO SLOW!!!!! I guess not even Chic fil A can have good service in New Orleans. I have come here several times because it's very close to my house. U have had multiple messed up orders. One of them I didn't know was wrong until I got to work , 15 mins later, and had to turn around and bring the food back. I was late to work. Now I'm in line at the drive thru with a mobile order and they are TAKING FOREVER!!! Chick fil A never takes the long. It's just disappointing.

Customer Service needs training. Food was okay so I am giving 2 stars. I am hoping they focus on customer service, specifically customer interaction.

Touted as a drive-thru and walk-up only but this location cannot handle either. Food isn't ready when meant to be and this is despite order in advance via the app. I waited nearly 25 minutes to pick up breakfast items. At that point I could've driven to Metairie and picked up the same order in less time.

Not a fan of fast food chains, however, Chick-fil-A is typically the exception. However, after many , many years of loving the food and service, I was a bit disappointed my order was not correct, THIS IS A FIRST. I specifically stated no tomatoes, added tomatoes anyway. Also, asked for Avocado Lime Ranch dressing and it was not in my bag. Thank goodness I 1) Inspected my sandwich before taking and bite, 2) checked my bag, and 3) Opted to use the walk up window rather than the busy drive thru. Will be back because other than those mistakes, my visit was pleasant. #NoTomatoes

Service is horrible! Line is very long! Cars sit at window forever instead of pulling up to allow food that is ready to be distributed. Will go to metairie next time. Not the service I'm used to.

It's SO SLOW. If you're on the fence about going or you're doing anything time sensitive skip it. The foods ok but not good enough to make up for the wait and there's always a wait.

It's good! This is a new CFA location and the service was really slow in the first month of opening, but it's great now. They always get my order right.

This is the only chick fil a that you HAVE to check your order 100% of the time before driving or walking off. After having 2 back to back instances of incorrect orders as well as a customer service incident, I decided to start tracking. Since, I've place 10 orders in the last 30 days and have had an issue with 8 of the 10 orders. Whether its the wrong entrée or missing condiments. If you ask for the condiments that they failed to give you, then you receive attitude back. Its gotten to the point where i just point at the sticker on the bag when I'm missing items. I don't know if the New Orleans based restaurants had a different training than other locations but its despicable. Whether there are 2 customers or 20, you will wait an outlandish amount of time.... without acknowledgment. They will 100% act like they don't see you. So much so, that myself as well as other customers have stuck our hands in the window for straws that the staff failed to provide or come back to the window to see why you're still there. DO NOT RECOMMEND. Corporate has to do a re-do of this location. I attached a few photos just to show the amount of transactions.

This chic fil a is so sad they are not organized at all you wait in the drive thru for 30 minutes and still had to pull up and park and wait on my food unacceptable

Decided to give the new location a try since the line wasn't long. Worst decision of the morning. While ordering was simple because I used the app receiving my order was ridiculously slow. After sitting at the window and being served my drink I sat there as 3 other ordered were walked back to cars behind me. After about 3-5 minutes of that I was told to pull forward where I waited another 3-5 minutes for my order to be brought out to me. This is not the Chick fil A experience at any other local stores. This location better get its act together or it will fail miserably. Will not be returning back to this location again.

so I am here visiting New Orleans and I did a mobile order at this establishment. So I pull up to the drive thru and inform them I have a mobile or for DEBORAH . I pull up to the window and the worker says Debra I said no my name is Deborah. I drive off and I get a call from Chick fila stating that I yelled at their worker . I told the person on the phone that I didn't yell at their worker I corrected him on my name . Mind you i have been to this Chick fila a whole bunch of times And I have never experience this before. I guess you're not suppose to correct them on how to say your name correctly !!! I will not be using the drive thru anymore at this establishment .

Slowest chick fil a I've ever been to, doesn't even matter if you order in advance with the app

Be prepared to wait half an hour to get your food. I keep giving them chances and I keep getting disappointed.

This is the worst chick fil a I have ever visited. The service was extremely slow. The person taking orders took 5 minutes per car! I will drive to Metairie next time even though this restaurant is only 1.5 miles from work. Bag of toppings was busted. Requested 2 dressings per salad and only received 1. Thoroughly disappointed.

Worst chick fil à I've ever been to. No organization and the food is always cold and drinks are watered down. Gave it three chances and it got progressively worse!! There's no organization in the drive through line either

The absolute worst Chick-fil-A I've ever been to by far. The food isn't ready when it's supposed to be and service is terrible.

Service was overall absolutely horrible. They forgot, salad dressing, buffalo sauce, didn't accommodate for the bacon, etc. . they didn't even supersize my goddamn fries. This place is horrible. Do not recommend I recommend you go to the Chick-fil-A on Clearview.

Slowest Chick-fil-A a service ever. Terrible location, I'd rather drive to the Metairie location and I live in mid city