Chick-fil-A

Drive through for app users is lacking. The drive through lane for app users doesn't have a pull up window like the non app lane does. An employee had to walk my order out to me. I get in online app line before opening and I first in line. The other lane besides me is lining up with cars. Once they open, all the cars in the non app line pull up to the window to get their order. Once the line is completely cleared, two more cars show up to drive through and get their order while I'm in the app line and waiting for someone to bring out my order. My order is eventually brought out, but it is at risk and peril of the worker who has to walk across the drive through line to bring me my order. I like using the app because it usually is more efficient, insures order accuracy, and I earn points for each order. But this particular location is not app friendly.

I mean, I finally went ahead and ordered Chick-fil-A for delivery. Haven't had it in forever. Only once since it was in the Plaza when I was a kid.. 😳 showing my age now lol This made me remember quickly why I haven't been there in YEARS! My husband got the new BBQ bacon sandwich & I just wanted the chicken, so, I got strips. For 4 strips, small Mac n cheese (weird gritty mouth feel 🤢), BBQ. sandwich (husband liked it a lot & it was huge) & a small fry; $47! Seriously?! WTH... I am not cheap, I don't mind spending on food, ever! But for a sandwich, 4 waffle fries, 4 strips & 1/4 cup Mac n cheese?! That's just crazy! Honestly, idk what I remember being so good.. it's not bad, but IT TRULY IS NOT EVEN CLOSE TO THAT GOOD! OVERRATED, OVERPRICED, FAST FOOD is all they are. Just because you have overpriced kale salad on your menu doesn't make you a healthier choice! WTH sets Chick fil A apart from any other fried chicken sandwich at other fast food chains? I'm not talking about the grilled option, the fried.... ? Please, enlighten me, what is all the hype??

I come to this Chickfila all the time and have always recieved great service but today they went above and beyond. I had been having a horrible morning complete with a panic attack and decided i'd get myself something to eat and drink as a comfort. Well when I arrived and scanned the qr code, an employee helped me realize that I had ordered from a Chickfila on the Westbank and not this one. A small error on my part but it was the straw that broke the camel's back. I proceeded to break down in tears but one employee (my reciept say his name was Mal and I hope he is the same person who took care of me) went above and beyond. He helped me cancel my order at the other location, brought me my food faster than lightning, and wished me a better day. Words can't describe how much that meant to me. I will forever be returning to y'all location! P.S. i'm so sorry you had to see me cry.

Ok, I love Chick-fil-A! However, after my last visit, I have to make a suggestion. I had placed an order in the app and went directly there to pick it up. This location has a dedicated mobile line, which I greatly appreciate, but the lady in the car in front of me obviously did not know this. All she saw was that the line on the right was shorter, and she wanted to be in the "express" line! There used to be a sign at the start of the line to direct traffic as well as in the center. I don't recall seeing the sign in the center, so I believe that's why she had a bad understanding of where she should be and moved her car from the left to the right lane (mobile line). Suggestion: Please put that sign back up! I waited five minutes before she finally realized her scanning the QR code would not bring her to the menu to order from her car! Besides her antics, the wait time was a bit longer than usual, but i understand that everyone wanted their Chick-fil-A when they wanted it!

Thank you Chick-fil-A, for making our day 😊 I drive through to grab a bite for me and my children (both under 5yr) before a long drive. I simply got them a medium fry and nuggets, not a kids meal. When we drove up to the pick up, the man noticed my dog and two boys in the car and came right back with a pup cup and two toys. It absolutely made our day!! Thank you so much!

Had chicken minis with hair on them. Hair was all in the box. I called to speak with someone but had to leave a message. No one responded

Update: Easter 2025 Today my friend was charging her phone behind the store before they opened. They called the police and she was arrested. Happy Easter! I know the electricity it takes to charge a phone was probably going to bankrupt them and all. They are kind of uppity but the food is always good. If you can get past the lock on the dumpster they throw away tons of fresh salads every night. They won't just give them to us though.

Somehow, to my complete and utter amazement, this inner city location where most seem to posses a “that’s not my job” attitude; is the only half way decent location in the entire metroplex. They still refuse to give Jalepeno salsa for chicken minis or a sandwich. I refuse to eat chikfila without jalepeno salsa so everyone yall refuse, I leave.

Idk if they are changing the menu or is this location, but my 2 spicy chicken sandwiches were skinny and not very spicy at all. It was like ketchup. Bland. Service was great, but for the price, I better get some juicy chicken sandwiches.

Located in the heart of the city on Tulane Avenue. At first I was skeptical about the location but it works and easy to get to. We all know they have a reputation of great service and food served to your liking every time and always prepared fresh. The lines move pretty fast and the staff is always friendly and on point. Love the 2 lanes, name recognition when taking your order and payment taken in the line. Fast food luxury style! Cobb Salad with honey mustard dressing is my fav - I sometimes have this salad a few times a week.

Wow, this was the fastest I ever got my order at Chick-fil-A. I went thru drive thru, and for once, there was not a line wrapped halfway around the restaurant. It was quick, fast, and hot. I was out so fast, and my order was right. Excellent and expedient service this morning.

Great service and glad that this location is finally open! It's conveniently located off I-10 on the corner of Tulane Ave and Carrollton Ave. I had my morning frosted coffee and it came out super fast as expected. This location's ambiance is very neat since it has a walk up window, drive-thru, patio seating, and no indoor seating.

Pack your patience in drive thru. This location is busy and they are SO SLOW! Geniya was nice and repeated my order back to me to make sure it was correct. Their cobb salad, Sunjoy beverage, and Polynesian sauce are my favs.

Chick-fil-A meets Sonic? But not as efficient? I stopped by for the first time for some quick dinner. It wasn't terribly quick and food didn't taste super fresh. Staff was friendly but that's about all this location has going for it.

Worst Experience at a Chick-Fil-A. I understand that this location is relatively knew, but it seems they were so focused on getting this location open that they forgot to train the employees. The drive thru line was long but not too bad. Needless to say we were still in line an hour later trying to get our food and I had ordered through the app. I would describe this location as a Chick-Fil-A storefront operating like a Mc Donald's... employees appeared very confused about process and had no sense of urgency whatsoever on too of too many people just standing around.

Okay so I must confess I love my Chick Fil A. And this location has definitely bumped up and showed out. I think the newness has worn off and they are now in the groove. Excellent quick prompt service.....polite staff. Even the security guard helps direct when the cars are trying to exit the lot and go through the drive thru. Bravo..... keep it up.....and by the way.....your Kale Salad at this location is spot on! The size is perfect and the dressing is always just right. Thank you.

Between this location and the Poydras location, I'm not sure which one is worse. I was so excited about Chick fil A coming to New Orleans because I finally didn't have to drive all the way to the Westbank or Metairie/Kenner for CFA. I've given this location a shot three times. I've waited for my food for 30 minutes or more each time. I can literally leave New Orleans and drive to the Harvey location, order food, get my food, and be back in New Orleans in less time. Everyone working here is always confused, but they're nice. This is definitely a management/trainer issue.

Ordered a 30 piece nugget. The nuggets are Burnt the grease is extremely old causing the nuggets to be burnt with a grease taste the fries. Have the same taste to them

Always something missing cold or just flat out wrong ... I'd rather drive to Metairie & this location is closer... worst CFA ever

Every time, except once of maybe six or seven times that I have come here something is wrong with my order. They got the drink wrong. They didn't give me any sauce, what they did give me was pretty lousy for a meal as evidence by crumbs for fries, burnt filet for a chicken sandwich. I know Chick Fil A runs a tight ship and other spots work hard to maintain that status so if you're going to have a multiple locations offering the same thing, I feel like expecting the same results across the board isn't unreasonable. I'm not trying to be picky, it's just disappointing and I figured it should be voiced because I know you can do better as a restaurant. I would suggest better quality control and double checking orders before handing them off.

WAITED 20min for a single drink. I saw when she made it and she looked at me in line and sat it on the counter and didn't tell anyone anything. I had to prompt a employee that the drink was indeed mine.

Y'all!! THEY ARE SOOO SLOW!!!!! I guess not even Chic fil A can have good service in New Orleans. I have come here several times because it's very close to my house. U have had multiple messed up orders. One of them I didn't know was wrong until I got to work , 15 mins later, and had to turn around and bring the food back. I was late to work. Now I'm in line at the drive thru with a mobile order and they are TAKING FOREVER!!! Chick fil A never takes the long. It's just disappointing.

Customer Service needs training. Food was okay so I am giving 2 stars. I am hoping they focus on customer service, specifically customer interaction.

Touted as a drive-thru and walk-up only but this location cannot handle either. Food isn't ready when meant to be and this is despite order in advance via the app. I waited nearly 25 minutes to pick up breakfast items. At that point I could've driven to Metairie and picked up the same order in less time.

Not a fan of fast food chains, however, Chick-fil-A is typically the exception. However, after many , many years of loving the food and service, I was a bit disappointed my order was not correct, THIS IS A FIRST. I specifically stated no tomatoes, added tomatoes anyway. Also, asked for Avocado Lime Ranch dressing and it was not in my bag. Thank goodness I 1) Inspected my sandwich before taking and bite, 2) checked my bag, and 3) Opted to use the walk up window rather than the busy drive thru. Will be back because other than those mistakes, my visit was pleasant. #NoTomatoes

Service is horrible! Line is very long! Cars sit at window forever instead of pulling up to allow food that is ready to be distributed. Will go to metairie next time. Not the service I'm used to.

It's SO SLOW. If you're on the fence about going or you're doing anything time sensitive skip it. The foods ok but not good enough to make up for the wait and there's always a wait.

It's good! This is a new CFA location and the service was really slow in the first month of opening, but it's great now. They always get my order right.

This is the only chick fil a that you HAVE to check your order 100% of the time before driving or walking off. After having 2 back to back instances of incorrect orders as well as a customer service incident, I decided to start tracking. Since, I've place 10 orders in the last 30 days and have had an issue with 8 of the 10 orders. Whether its the wrong entrée or missing condiments. If you ask for the condiments that they failed to give you, then you receive attitude back. Its gotten to the point where i just point at the sticker on the bag when I'm missing items. I don't know if the New Orleans based restaurants had a different training than other locations but its despicable. Whether there are 2 customers or 20, you will wait an outlandish amount of time.... without acknowledgment. They will 100% act like they don't see you. So much so, that myself as well as other customers have stuck our hands in the window for straws that the staff failed to provide or come back to the window to see why you're still there. DO NOT RECOMMEND. Corporate has to do a re-do of this location. I attached a few photos just to show the amount of transactions.

This chic fil a is so sad they are not organized at all you wait in the drive thru for 30 minutes and still had to pull up and park and wait on my food unacceptable

Decided to give the new location a try since the line wasn't long. Worst decision of the morning. While ordering was simple because I used the app receiving my order was ridiculously slow. After sitting at the window and being served my drink I sat there as 3 other ordered were walked back to cars behind me. After about 3-5 minutes of that I was told to pull forward where I waited another 3-5 minutes for my order to be brought out to me. This is not the Chick fil A experience at any other local stores. This location better get its act together or it will fail miserably. Will not be returning back to this location again.

so I am here visiting New Orleans and I did a mobile order at this establishment. So I pull up to the drive thru and inform them I have a mobile or for DEBORAH . I pull up to the window and the worker says Debra I said no my name is Deborah. I drive off and I get a call from Chick fila stating that I yelled at their worker . I told the person on the phone that I didn't yell at their worker I corrected him on my name . Mind you i have been to this Chick fila a whole bunch of times And I have never experience this before. I guess you're not suppose to correct them on how to say your name correctly !!! I will not be using the drive thru anymore at this establishment .

Slowest chick fil a I've ever been to, doesn't even matter if you order in advance with the app

Be prepared to wait half an hour to get your food. I keep giving them chances and I keep getting disappointed.

This is the worst chick fil a I have ever visited. The service was extremely slow. The person taking orders took 5 minutes per car! I will drive to Metairie next time even though this restaurant is only 1.5 miles from work. Bag of toppings was busted. Requested 2 dressings per salad and only received 1. Thoroughly disappointed.

Worst chick fil à I've ever been to. No organization and the food is always cold and drinks are watered down. Gave it three chances and it got progressively worse!! There's no organization in the drive through line either

The absolute worst Chick-fil-A I've ever been to by far. The food isn't ready when it's supposed to be and service is terrible.

Service was overall absolutely horrible. They forgot, salad dressing, buffalo sauce, didn't accommodate for the bacon, etc. . they didn't even supersize my goddamn fries. This place is horrible. Do not recommend I recommend you go to the Chick-fil-A on Clearview.

Slowest Chick-fil-A a service ever. Terrible location, I'd rather drive to the Metairie location and I live in mid city