Chick-fil-A

So clean , new and the staff was wonderful and attentive and proactive to offer to refill drinks or whatever we needed. Their employee Phyllis was the kindest and took such great care of us.

Rare time I want Chick-fil-a, and I ordered a basic spicy chicken sandwich. This is what i get delivered. The quality is so much worse than the picture could show. Never going back 👎🏻 dont recommend especially where I got it from. On top, my partner got food poisoning from their grilled chicken deluxe, so watch out !

All the workers were friendly. The guy who actually took our order, got up from his break to help get the line down. Even complimented my date’s tattoos. Food was excellent as always. And the ambiance was very calming and pleasant. Very nice establishment.

Just bit into some black RUBBER that was inside my chicken wrap. Then I opened the wrap up to see if there was more rubber bits and there was a DEAD FLY on the inside of my wrap.

Terrible service. Couldn't get the order right. Didn't provide napkins. The chicken sandwich was small and burnt. Rude slow service. Might I suggest Popeyes down the road.

I finally got the chance to stop by during their breakfast hours and I am so happy I did. The food was amazing. I don’t really consider chicken to be a dish eaten for breakfast but I decided to try the Chicken Biscuit anyway. This breakfast was sandwich was perfect! The biscuit was soft and buttery and the after drizzling a little honey on top it had the perfect mix of sweet and savory. My husband opted for something more healthy and got the Egg White Grill which he said was really good. I do feel like the hash browns could have been crispier, it seemed like they had been taken out of the fryer just a minute too early.

I decided to pick up a breakfast sandwich at the very end of breakfast hours. I placed a mobile order and headed over from the park. I arrived at the drive-thru at 10:28, but due to a short line, I didn’t reach the associate until 10:31. When I mentioned the app order, I was immediately told, “Breakfast is over,” with no effort to check if the kitchen could still make it. I completely understand the time cutoff—that was a risk I took. But what stuck with me was how quickly I was dismissed without even asking if it could still be honored, especially since I arrived before 10:30. He asked if I wanted to order anything else, and while I was initially open to it, the interaction left me feeling like my presence was an inconvenience. I declined and tried to cancel the app order, which he said he’d take care of. Over an hour later, it was still showing as active. I ended up canceling it myself. If I had to sum up the experience: polite, but unhelpful—and ultimately uninterested in providing a positive guest experience.

We have never had a bad experience at this location, the staff members are ALWAYS very pleasant and happy but not this time. Kam (in training) took our order, she didn't smile one time and sounded very robotic like she didn't want to be there. It feels very uncomfortable to place an order with someone that makes you feel like you're putting them out. Kam may need more training before facing customers alone.

I love Chic Fil A. The food is usually always good and the service is also, it sometimes the food isn't hot which is why the ratings have become lower. I must say, my last couple of visits have been on point and the food is freshly cooked. The ambiance of my car is great...I'm in drive through but the line is going super fast. I'll let you know how it goes after I receive my food. **Post Food Update: the food was hot and fresh, no issues.

Chik fil A should be the standard of fast food. They are efficient, polite, accurate and fresh. What more could you ask for. The employees are always super friendly and kind. The drive thru is quick even when there are long lines. It runs like a well oiled machine. The new pimento cheese chicken sandwich is absolutely delicious! I hope this becomes permanent on the menu. It's such a pleasant change for the same type chicken sandwiches you can get everywhere else. I appreciate the consistent service and quality.

I did not feel like waiting in the drive thru today so I placed an order online for pick up. After I paid I simply had to press the "I'm here" button once I arrived at the location, and they began preparing my order. It said my food would be ready in 3-5 minutes. I walked in and quickly was handed my food. I ordered two strawberry shakes but there was a bit of a delay receiving them because they were adjusting the machine. I waited maybe five additional minutes to get my shakes and when Chris Lee finally brought them out to me he also provided a brownie and cookie to my daughter and I for the inconvenience. I thought that was a great gesture. Thank you Chris!

Amazing service and food every time. Produce is always extremely fresh and bread is soft on the sandwiches. Very well done!!

This location always forgets something on my order. I ordered four breakfast sandwiches and they forgot one. Called the phone number and have been on hold for over 10 minutes with no answer.

Unfortunately I ordered from Uber Eats last night and this is what I took a bite into. I'm feeling horrible this morning, and I'm unable to get a refund for some reason. This is the second time i've gotten raw chicken from there and I will have to stop going to this establishment on Craig. Just be mindful of the chicken you're eating.

Second time to a chic-fil-a, and I SEE why they have such a low star rating. I will leave it at that Have a good day everyone

Food is always exceptional, Chic-Fil-A is always my go to choice if I want quality, freshness, and slightly healthier options. Came into the restaurant the first time, not too bad! Atmosphere was nice and not rowdy, relaxing. Cashier wasn't too fun to be around though. Ashley was NOT happy to be here, she was emotionless. I also asked her a question about the food and she looked at me like I'm stupid. Didnt thank me or say "my pleasure" after taking my order. Otherwise, all else was decent! Came in on 3/2/24 at 3:59.

I enjoy coming here every time! The employees are very engaged and profess. Today I'm here for breakfast. I'm here at least five times a month. I enjoy the Arnold Palmer the breakfast biscuit, the sausage, egg biscuit, and the spicy biscuits and the spicy sandwiches. Everything is good here..

If I could give zero stars I would. I did an Uber eats order through this location. I received no drinks. I called to let them know the manager was extremely rude and said I gave the Uber eats driver the drink and they accept zero responsibility and my option was to call Uber eats so I spent my whole lunch trying to find out how to contact Uber eats even though they are affiliated with Uber eats and should take some responsibility not just blame Uber eats she said she wouldn't even contact Uber eats I had too. So 43$ for two sandwiches and two fries and my whole lunch time wasted calling chick fila and then Uber eats

opened my bag of Chicfila and got more fries in my medium than the large. Disappointing considering I paid more to get more for the large. Not even close to full

Yelp Review 2023 #207: Thank you to the power of suggestion for bringing me to Chick-Fil-A. Ads for the chicken biscuit kept popping up on social media so, I felt the need to try it. This location is the closest to me. I left work at 10:15am and got here at 10:27am - they stop serving breakfast at 10:30am. They have two drive-through lanes. I picked the shorter line of course but it didn't work out to my favor. The lady in front of me took a good 10 minutes to decide what she wanted and place her order. If you don't know what you want, don't go to the drive-through! The guy behind me was honking his horn and I swear I was in no mood to be in a viral video or get shot at (speaking of getting shot, I'll speak on this in a bit) over a darn chicken sandwich! An employee flips the board from breakfast to lunch! And there goes my reason for being here in the first place! Said employee walks up to me to ask if I was ordering breakfast and I said yes. And they did let me order my breakfast items: chicken biscuit, hash browns and a sweet tea to wash it down. Huzzah! Meanwhile, the guy behind me was irate and was asking for a manager because he wanted to order breakfast but because of the lady in front of me, he missed the cutoff time. I took a sip of the sweet tea - it was bland. The chicken biscuit was good. The hash browns were greasy, soggy and nasty. I was thinking why is this fast food joint so terrible?! I did my research I found out way more than I need to know. Apparently, the owner of this Craig location Chick-Fil-A and his son: Karl Garcia and Logan Garcia are pet killers and I'm very disgusted by this and I would never support people that kill other people's pets. They beat the neighbor's cat with a bat and shot the cat claiming the cat "attacked" their dog.

I had a bad experience when I first went to this particular location. I was comped my meal for the error and decided to try them again. The service and food have been on point the last 2 times I went. The line was short this time around (1:30pm), food was amazing and prepared exactly as requested. Glad I went back.

28DEC2022 visit around 11 A.M. Decent location. Good service as always. My children love their chicken strips and nuggets, along with ice cream. My wife is a big fan of their salad. Really calm and peaceful restaurant on the inside. As we were waiting to leave, there was a woman berating an employee after her drive thru experience talking about potential extreme conduct in her complaint. As always the Chick-Fil-A employees maintain their composure and professionalism. Minus the crazy customer, it was an ok experience.

Went through the drive thru it wasn't busy until you reached around the corner after placing your order with a person outside. Menu isn't that large I ordered thGrilled Chicken Sandwich it was decent liked that it wasn't greasy and was on a whole wheat bun. The bacon was thick and crunchy, the lettuce and tomato were fresh too. As for the Chicken Sandwich it was soggy and wasn't that great for my daughters liking. The fries are cross cross shaped and where slightly under cooked and the beverage was bland and just tasted like carbonated water with no flavor. Out side was clean of any debri.

I came through the drive thru and ordered 2 peach milkshakes, when I got to the window to pay I found out they only heard one milkshake and now I've been waiting 10 minutes for the second milkshake while they've cleared the 4 cars in curbside pickup. Very frustrating.

What could have been an adverse situation became a smooth and positive experience thanks to Aimee, one of the managers at this location. I ordered a chicken sandwich to be delivered. When the sandwich arrived it looked either damaged or like it was bitten. I went to the restaurant to have a conversation about the sandwich. I spoke to Aimee who as she walked by actually stopped to ask if I was being helped. That was first positive. She then listened intently until I was finished without breaking eye contact. Second positive. I showed her a picture if the sandwich...to which she immediately stated "that's not right..." Third positive. She asked the time for of the order "so she can speak to the appropriate employee" Fourth positive. She replaced the sandwich with no questions asked, no excuses, no deferral, she simply handled the situation. With no condescension and ultimate politeness...yet professional. Thank you Aimee for representing the Chick-fil-A model and turning a possible negative situation into a positive experience and outcome. Actually I visit this location often and the staff and management are ALWAYS excellent. And the restaurant is always clean and provides a welcoming environment. Well done crew...as always.

I thought Chick-fil-A had a stellar reputation. They forgot most of my order. I asked for some of their famous sauce, and someone walked up to the person taking the order and said no. They gave me three packets of ketchup. What? There were no napkins, no fork for my Mac and Cheese, and no ice in the drink. I was charged for what I did not receive.

Recently visited this location and was shorted food. Called to speak to a manager, "Vincent" the store director was super rude and basically said "oh well".

I stop here for lunch often and rvery visit has had hot great tasting food and friendly very efficient employees.

Love those kids, they are so fast and kind. I love chicken and especially when it is fresh. The service goes above and beyond and the restaurant is always clean. Good vibes all around

As much as I'd like to continue to support this particular Chick-fil-A, I just cannot ! This is the closest one near me unfortunately but every time I come here something is wrong. In this situation it was my burger, I asked for spicy chicken deluxe. I should of checked before I left but I was in a rush for work. Also, they never fill the fries to the top. I wish the food matched the customer service most of the time, although , some workers seem to be "over it" .... Well, I am too! I hope they improve in all areas .

They need to fire the Dan Schneider look alike. He's rude and wants the be the manager so bad but isn't. Maybe if he spent less time eating the food instead of serving it, the restaurant would operate better!!!

Went here after a baseball game. The service is friendly and restaurant is clean. Nico was very nice and welcoming!

I would give a zero if I could. Went there today for breakfast. Went thru the drive thru. Ordered biscuits and a hash brown. Get to the window and they tell me to pull around and wait for the hash browns. I wait 10 minutes and they come out and say they don't have anymore biscuits!!! What a waste of time. It's not the first time I've had a bad experience there, but it will be the last time.

No doubt everything on the menu is good. I love the food here pretty awesome. I think the only thing that bums me out. There's no dining at this time everybody's all open. It's all good it's all about safety and I get that at least the line moves really fast that I can appreciate.

Nico. Is very unprofessional and no good customer service service. This restaurant on north Las Vegas what else did I expect the.

We ordered 4 sandwiches, 4 fries, and 4 drinks through the drive through. Got home and was missing a sandwich. Called the number to let them know and it took 20 minutes to finally speak with someone who told me that a coupon for the sandwich will be in my email within two business days. That doesn't work if we are hungry now. It's already bad enough that I have to drive back over there to get the sandwich, but to make me pay for it again because I don't have the coupon yet is absolutely ridiculous! Will be a long while before I go back to Chick fil A.

This is by far one of the worst Chick-fil-A restaurants I've ever been to. They always mess up on my order. I don't know why I keep coming back to this location. The one on Rainbow and Lake Mead is better but is further away from my home. It's like order taker acted as if she didn't want to be there. The person who double checks orders were cool and also the presenter was pleasant as well. I ordered an 8 piece nugget and when I get home there's a 3 piece chicken tender in the bag. Of course I didn't receive my receipt. And also don't waste your time calling cause they never answer the phone. Last time I asked for a Cobb salad with no corn but ended up with extra corn. If I ever have a taste for this again my best bet is to travel to the one on Rainbow and Lake Mead! Do better guys. This location lacks the overall quality of the Chick-Fil-A experience!

I recommend checking your order here before leaving the drive thru. I have had mistakes made on occasion with my order in the past but were never that bad. Today was the exception. I ordered my food through the App as I normally do and picked up from drive thru. I order my first salad with this restaurant and went back to work. I modified the salad and received one with no modifications. To make it worse, the label is on the top CLEAR lid and no one checked to make sure the salad was correct. After going back to the restaurant I showed a work the salad and the label. It took time to get a new salad that was incorrect again. Third time is a charm. The only apology I received was one with the worker turning around to go back to work. No compensation or anything having to drive back there. I am not impressed with the customer service there today.

I love chick-fil-a but only just recently tried their breakfast for the very first time, and wow I'm impressed. Blows Mcdonald's breakfast out of the water. I got the egg, cheese, and bacon biscuit with hash browns and OJ. The biscuit was so soft and fluffy, and the bacon was not too crispy or salty. The sandwich was the perfect temperature. I added honey all over the sandwich which enhanced the flavors even more. Perfect combo of savory and sweet. Loved dipping the hash browns into their signature sauce. Service was quick and efficient, employees at any location are always friendly. Drive thru lines can be long but they keep it movin. Can't wait to try their other breakfast items in the near future!

On the seventh day he rested. Genesis 2:24. One of the many biblical quotes embedded in my mind and my work structure. A philosophy shared by Chick Filet's six day work week. Perhaps that is we're the American ideology of 24-7 was misinterpreted. The seventh day should be as golden as 24 K. The lucky seventh in the growing cities like Las Vegas. As Chick Filet's 2600 franchise exemplifies that a six day workweek can yield a successful company. The award winning menu includes an assortment of chicken served in bites, tenders and sandwiches. Along with a deserving side for every meal . A choice of morning hash browns or hashtag style waffle fries. You might call that a chicken's wing meal. No pun intended. But there is more to meet the eye when you visit any of these Chick Filets. A staff of lean, energetic, inquisitive springtime chickens. Whether it may be first thing in the morning or at the beginning of the week. We live in a culture that eats our young early. In that sense we are all a flock of chickens gathered together for the same feast. After all, we live in a world where we are what we eat.

Garbage service Went to chick fil a at around 10am February 14th before work, waited in long drive through line but I was okay with it because it was moving along. Little did I know the line was only moving because they were parking literally EVERY SINGLE CAR! I wasted my own money as I left the line as soon as I could. I will only return to get my money back and I'll never be back to this location that doesn't value it's customers !

Recently during my visit to chick-fila I was asked to pull to the curb and wait for my food after going through the drive through. Not only was it 107 degrees outside, they gave me my drink through the drive through and I had to wait approximately 10 minutes. The drive through wait area is directly facing the Sun, it was extremely hot and I finished my drink before even receiving my food. The parking or wait area is very inconvenient as there are cars that are able to pull to the side and park in a row, cars that park on the side, and cars that block the area. I understand the need to expedite service bur this made my experience extremely unpleasant! Shame on you chick-fila you you have always been top tier fast food. I will reconsider in the future!

0 stars made me go wait to the front of drive thru, waited 10min, people that were behind me came and went. I had to go inside to get my food which was just sitting on the counter.... Got home my chicken wasn't even cooked through....disgusting threw it In garbage

forgot a majority of my order and phone line is not available til monday. Can't request a refund through the app or get a hold of a representative. And they had to come back to our curbside order multiple times cus we had to correct our order never had a bad experience with chic fil a til now this location is not it

Worst location I've ever been to! They get orders wrong for so many locals including myself that I'm surprised they can stay afloat. From what I've see. It looks like they have a high turnover and trouble finding good employees and management. I'm more surprised when I've had orders done right here! If I didn't have to pick up for others when they crave it I wouldn't go here and I wouldn't recommend it to friends or family.

Tried calling the restaurant, but no one answers. Wouldn't recommend ordering salads from here. Who knows how old the salads are.

I come to this location when it comes to cfa for convenience because it's the the closest location to me. Their service is fine, my only ongoing complaint is the fries. Every single time i've come here they never fill the fries. My medium fries were definitely not full and there were no fries at the bottom of the bag to say they fell. It's an issue that i've avoided complaining about but it's upsetting.

the biscuit was poorly assembled and falling apart when opened but taste was fantastic. First time trying their breakfast and it was pretty good. The hash browns were nice and crisp.

Some of the reviews on here are so funny, and at the same time tragic. The amount of time it takes people to go into the most minut details about a specific person not saying thank you, or they look bored, or they don't look like they want to be working there etc is so judgemental and has ZERO to do with the food. I come here to look for FOOD, not personality types or traits. Yes service is important, but MORE importantly is the FOOD! Opinions are fine, but it shouldn't trash a rating because someone is having a bad day, or the reviewer has lots of bad days and loves to VENT.

Although there is a new Chick-Fil-A location in Centennial Hills in the northwest corner of Vegas, I still like coming to the location on Craig Rd. Like all Chick-Fil-A locations, the drive-thru lines are going to be long because of their popularity. I used the drive-thru around 1:45 pm and drove off after getting my food after 2:12 pm. Ordering was fairly easy. Fortunately, they had 3 employees taking orders in both drive-thru lanes, so the wait wasn't too bad. I ordered 2x Spicy Deluxe Chicken Sandwich meals and 2x 4-piece Chicken Tenders meals. All four orders were large. It cost a little more than $40 for the entire order. Meals were great as usual. They always have great flavor and have enough employees both inside and outside to make the lines flow through. I would definitely come back here again. Note: if you are going to park and walk inside, please note to avoid the parking lanes closest to the drive-thru line. There is essentially nowhere to back out because the inner most drive-thru lane is right behind the parked cars. I've seen people park at Panda Express right next-door and walk to Chick-Fil-A.

This location sucks. It's busy and they never have your food when you order ahead. The chicken strips are already small but to get them with literally no chicken inside and get home with just pure breading for $8 is ridiculous. Wouldn't go back to this location.

I usually use the drive thru. But this time I dined in and was able to just how good the staff is with customer service. You can tell how they are all dressed very clean and professional. They kept the dining room clean I was really impressed that they use disposable disinfectant wipes. Overall their food is consistently delicious. I love their strawberry lemonade.

DO NOT GO I ordered a tea and the more I drink I began to taste grounds, highly upset because I just got my teeth pulled the day prior. There's always an issue at this location I tried to call and complain and they just HANG UP! So unprofessional, inconsiderate, and incompetent!!! Hopefully my tooth doesn't get infected!! Highly recommend you have a good lawyer if you eat here because I know I DO!!!

Jason was amazing and provided exceptional customer service. The lobby is clean and the food is hot. First time in and will definitely be a repeat customer

These are large fries at this location. This location also does not honor their usual appreciation discounts. Also does not give out chic fil a sauce as part of your order. Lastly, you'll go straight to voicemail if you try to call.

OK so I went through the drive-through at the Chick-fil-A on Scott Robinson and Craig Road. The person who helped me was Miguel and of course he was rude. That's why I'm making this review. First of all they ran out of sweet tea and so they wanted me to wait while they made more but they gave me my order and while.....the fries got cold and when I brought it to the attention of Miguel, he refused or attempted to refuse to replace the fries......when I made a big stink about it sweet Miguel became nasty Miguel, and FAST!!

November 30, 2022 @ 3:45pm I'm not sure the hiring process for this Chick-fil-A but I do understand that it's in a more urban area. However, that does not excuse the fact that there are teenager working here with hickeys all over their necks. Thankfully, I was able to speak with the manager who was a young Latin male & he was very nice and understanding definitely agreed that it was unprofessional for any employee to come to work like that. I mentioned the fact that it was a teenager because I've seen it so many times amongst teenagers, and maybe they don't have parents or any responsible adult or mentor in their life to explain to them why this is not acceptable behavior-however I would not want to see anyone of any age in any establishment, especially one where they have to service customers with food, having visible hickeys on their body. I do have faith that the manager that I just spoke with will definitely bring it to the attention of the employees there. I sincerely prayed positive changes are made.