Chick-fil-A

When I order a salad, I don’t want to have to pick out all the nasty old lettuce. Very disappointed, I usually always order from the de Zavala location and no issues, but this was ridiculous. I would have returned it if I could leave work.

Lately, it’s been a consistent MISS at this location. I seldom get what I ask for with my order. It’s like playing “press your luck” at times. Today(3/6), I asked the attendant to add my creamers in my coffee which they didn’t do even though, we had to pull up and wait for our order. My coffee was filled probably about halfway. 😳 Not sure what happened there. The drive thru is a maze, but effective and efficient. If you are trying to park and eat inside? Good luck!!! 🍀 Parking is very limited.

Won’t be coming back to this specific Chick-fil-A. The food is consistently bad. Burnt and soggy fries. For the price they charge the quality should be way better. The chicken sandwich should consist of more chicken and less bread. The management team at this specific location needs to get a grip on the quality checks because this is the only Chick-fil-A I’ve been to in town that always lets me down. Shame on me for coming back, but now I know. I’ll never go again.

I'm writing to express my utmost disgust regarding an abysmal experience that took place at Chick fil - A establishment located at 11558 Bandera Rd, San Antonio, TX 78250, on the 6th of September, 2023. To begin with, I navigated your drive through service and placed my order with a young lady who seemed more engrossed in her personal distractions than in executing her professional duty. Despite my prevailing intuition that this might undermine my experience, I chose to suspend judgement. Unfortunately, my act of faith resulted in an incorrect order and a sandwich that was as cold as the response I received when I sought for rectification. Upon receipt of this shoddy service, I attempted to contact the location twice with the hope of speaking to the manager, to no avail. Braving my nagging dissatisfaction, I persisted and returned to the drive-thru, hoping to resolve the matter with the distracted young lady who had initially attended to me. Not only did I not receive an apology for the initial mistake, but I was also met with an appalling display of indifference as she continued to engage with her girlfriend/co-worker. Upon her advice, I took my grievances to the window, recounting my ordeal to a gentleman who assured me that a correction would be promptly made. However, what I received in return was another serving of disappointment. The chicken was cold; the cheese an unmelted mass; the bacon, frigidly cold; and guess what, there was a grand total of one lonely pickle, despite a specific request for more. With mounting frustration, I exited your premises only to give the restaurant another ring, leaving a message for the ever elusive manager. As I pen down this letter, I am yet to receive any form of acknowledgment or resolution from your end. I'm not just sharing my experience for catharsis, but I am demanding answers. What sort of business conduct is this? Are your customers not deserving of basic respect, or at least the decency of warm food? Can measures be put in place to ensure employee attentiveness to customers, and if already existing why weren't they put into practice? I do not regard the lack of response from your side as a sign of negligence. If anything, it solidifies my conviction that my grievances have substance, and demand immediate action on your part.

Thought I try out the breakfast, definitely will not be wasting my hard earn $ here again.Almost $10 and I got mainly bread . I honestly can not believe the person that made my food would think this was ok. Super disappointed!

We ordered curbside ahead of time. We had to drive around three times and wait for a spot because half of them where blocked off and there were chic fil a delivery cars in others. I watched people show up, order, and leave before I got the order that i placed before I got there. I regularly wait longer at this chic fil an and the staff never seems to care.

I ordered my food on the app, like I normally do. I had it set for pickup via drive through. Somehow, my order was cancelled despite my phone showing it not being cancelled. MULTIPLE team members were on my side, proving to their managers, a blonde with glasses and a brunette, that I indeed did not cancel. The blonde with glasses said "Sorry there is nothing we can do, it's cancelled". A wonderful team member was so sweet and offered to pay and make the sandwich but I was so frustrated that I said no hun, I'm late for a meeting but I appreciate your offer. Managers should always have a problem solving answer. As someone in a leadership role, customer satisfaction is ideal. To understand my point of view: I am 6 months pregnant, and did not bring my lunch as I planned to eat here.

I am extremely disappointed with this Chick Fila location (11558 Bandera Rd, San Antonio, TX 78250). I placed my mobile order for breakfast through the Chick Fila App. I then proceeded, in accordance with their instructions and after waiting for 5 minutes, was told by the Drive Thru employee to go inside and they will take care of my mobile order that I had already paid for. I then was asisted by what now was an incompetent employee who then proceeded to confirm my order and accept it with the incompetent Drive Thru MANAGER and stated that my order would be brought out to me to the lobby shortly. After waiting in the lobby for a period of 10 minutes, by this time the breakfast time was over, they completely forgot about me and then after all of my waiting and due to their POOR CUSTOMER SERVICE all I got was a sorry and it was our mistake from another young incompetent manager on duty. My wasted time was not compensated. Chick Fila Owner PLEASE DO BETTER with training your employees. This location has THE ABSOLUTE WORST CUSTOMER SERVICE!!! This was just a HORRIBLE EXPERIENCE!!! The MANAGER ON DUTY NEEDS SOME TRAINING ON HOW TO TREAT CUSTOMERS!!! Time of incident: Saturday, December 7th @ 1015am.

This location is one of my least favorites. Which is unfortunate because it's close by. The food is always off. The last few times I've gotten nuggets they weren't good. The fries have been so mushy lately with no salt and barely warm. They also leave out the toy half the time in the kids meal, which isn't a huge deal...but it's like I am paying for it in the cost of the meal. The high chairs used to always be clean too with a kids placemat laid on top, now no mats and sometimes not even at the front and the high chairs are dirty/greasy. Sad, because Chick-fil-A used to be somewhere that you could go to any location and know the meal would be good and as well as the service..not any more.

The food all together could improve and even though it's called chick-fil-a the chicken just tasted horrible

TLDR: Excellent outlet of Chik-Fil-A, though YMMV when it's crowded. Visited this outlet during an off-hour when it wasn't busy. Service was friendly, prompt, and the food was excellent! Their mini-chicken biscuits are very good, and the hash browns were perfection! Clean interior, and no one blinked when I asked for an Arnold Palmer (half-lemonade / half iced tea). Haven't been here during the rush hour, which apparently is challenging for this location. Still, for my visit, this place scores a 5 out of 5 on the 'CTJ Scale', as noted below. 5 out of 5 stars: Come-to-Jesus good. Would be OK passing away after finishing a plate here. 4 out of 5 stars: Come-to-Mary good. Would be OK having a nosh here with Mother Mary. 3 out of 5 stars: Come-to-Joseph good. Would be OK having a beer here with Jesus' Dad. 2 out of 5 stars: Come-to-the-Apostles good. Meh. Wouldn't have my last supper here. 1 out of 5 stars: Come-to-Nobody good. I wouldn't have my penultimate supper here, either.

Went yesterday to pick up dinner. When we went to the drive thru the girl taking our order was rude. When I asked to see the menu she looked mad and annoyed. When she clipped it off her belt she handed it to me with attitude and the clip hit my car. Drive thru people were nicer. But when we got out food the order was wrong and fries were cold.

The only reason I am giving two stars is because one of our two salads was edible. My husband stopped at the Bandera location and picked up two salads on his way home. We live 12 miles round trip away from this location (this is important). When he got home with our food I put the dressing on the salad and proceeded to start mixing everything together only to realize that the salad in the Southwest chicken salad was rotten. It was brown and slimy and I was not about to eat it. I called the location and spoke with one of the managers (I think her name was Lisa). I explained what had happened and asked for a refund. The manager proceeded to tell me that in order to receive a refund I would have to drive to the location and provide the card that was used in order to receive a refund...or she could put on file that I could receive a free salad the next time I go to the restaurant. I explained that we don't live near the location and would not be in the area anytime soon so "putting on file" a free salad would be no help. Ultimately, the only way for me to get resolution was to drive all the way back to the restaurant and take my husband's credit card and get a refund. Please make sure you check your salads before you leave because the entire bottom of my salad was rotten. And with all their technology available these days, they aren't able to look up an order number and process a refund without them having the physical card in their hand. You will be required to drive to the restaurant to get your money back. I would have gotten another salad but I was so grossed out by the degree of how rotten the salad was that I wasn't willing to take a chance on another one.

I consider it a treat paying $33 for two meals from ANY fast food establishment. I went to the drive thru the night before thanksgiving after working all day to treat myself just to get home and open my salad to hair baked into my chicken. Nobody in my household has dark hair. This hair is baked into multiple pieces in my salad. My husband didn't even want to touch his meal after seeing hairball throughout mine so here I am out $33 dollars. Of course I call the store well before close and can only reach a voicemail. So disappointed. What a waste.

I will travel out of my way to order from another Chick-fil-A It's sad. We usually eat Chick-fil-A at least twice a month at this location but going forward we will be going to a different location. The service is horrible...they never fill up the fries when you order a large..the list goes on.

Avoid this location at all cost, the service sucks, they are always late on orders. Missing items on orders, not at all helpful. If i could give them a 0 star i would.

Stopped in for a snack. The place was clean and fast service. The employees were so polite and helpful. I got the medium macaroni and cheese (and others at my table remarked that they wish they had chosen it as well). It was a lovely combination of pasta and cheese - and my favorite part - the burnt cheese pieces. Delicious. Thanks

Ordered and had the food delivered. Had a large, medium, and small fry in my order and they were barely filled. The sauces were thrown in the fries where the fries were missing. I'm paying for it I expect food for the sizes I order.

Never get a response from any manager/Owner Richard Gonzalez regarding bad service here. We come here because it's the closest otw to my teenager's school and expecting better service but they get orders wrong, last time they asked me to bring the meal back and when I told them I wasn't able to that day, they told me to bring it back another day! Wish Potranco or Alamo Ranch was closer! Wrong drink today

Always efficient and friendly staff as well as a delicious, fresh sandwich on a warm tasty bun! Waffle fries are the best! My absolute favorite is their freshly made lemonade with option with sugar or splenda!!

This Chick-fil-A use to be fast and clean but ever since they closed down to renovate this location it has been nothing but disappointing I waited in line 15 minutes for 2 lemonades and they weren't even ready when I got to the window. I genuinely don't understand how's that's even possible . And to top it off the teenagers don't even try to be polite anymore. If I wanna wait 15 minutes for crap food and be spoken to by rude employees, I'll go to the McDonald's across the street

Great location and the Team is always friendly and welcoming. The Market Salad was very good. Fresh fruit and greens.

Maryanne was fantastic! She provided outstanding customer service! She made our lunch visit enjoyable! The food was delicious and exactly what we ordered! The tables and floor were clean and the restaurant smelled like good food!

Always messing up drive thru orders if you look at other reviews this is a constant problem there is like 50 people there working but I guess nobody's job is to check their orders

This is a very well run location. Even though it was very busy, the staff were friendly and courteous. The food was very good as usual. I loved the fresh flowers on the tables in the dining room.

This location does not follow the CFA standard. Most of the time, the staff do not say their signature "my pleasure." They get orders wrong all the time. The manager does not respond to app complaints when orders are wrong or completely missing food. They open one register and put the new guy on it. They play secular music with lyrics. Customer service is seriously lacking. They don't smile. They don't apologize for wait times. They seem incapable of dining solutions to issues. The manager repeatedly makes the top-level app customers' bonus a free delivery for addresses they don't even deliver to. Not the CFA standard at all. I've gotten better service from their competitors.

Walked in one evening to buy a simple cup of coffee. Had to wait for it to brew. They said 5 minutes. Waited another 20-25 to the side and still waiting. Took 30 minutes plus to get a simple cup of coffee. And it's a mad house with customers And then they gave me French vanilla coffee.

This a great Chick Filet Establishment, to me,It deserves better than the 2.5 * rating that it has. To me, it All FIVE Yelp *s. Today, I enjoyed coming to this place today as it's unique in that it serves GLUTEN-Free items. That is specifically, Grilled Chicken Filetes, non-Gluten buns and Gluten-Free Waffle Fries. I need to eat Gluten-Free, or I break out with blisters, which can get inflamed and are itchy. I have a medical condition called Dermitis Herptitiformis, it's a allergy to gluten and is also related to my having a condition, Celiac Disease. More and more places are becoming Gluten free for people like me. But it's awesome that Chick Filet offers tasty selections to meet that need. Sometimes their bun has been different than a regular wheat bun, but to make up for that I dip it in more sauces: Ketchup, BBQ sauce or Chick Filet sauce. Today I skipped the bun by ordering the chicken bits. Their service was awesome. I asked for the Kid's menu Chicken bites but ended up getting an order of Waffle Fries and a drink. I ordered a water. The restaurant was busy at the drive through, in both lanes. Inside there was a few customers. There was no wait at all. And I ordered and sat for about 8-10 minutes. That wasn't instantaneous, but averages with the normal that I experience in Fast Food places. The pictures I took represent what's included in a kid's meal. It was not a full large regular selection. However it was just right for me as I am on a path to eat less and eat more healthy.

Let me start by saying I love Chick-fil-A and have been a fan for years. Not until just recently have I ever had concerns about the service and experience customers receive at Chick-fil-A. On my last 2 visits I experienced subpart customer service at Chick-fil-A Bandera and 1604 location. Extremely slow lines and wait times, errors in my order, and management/staff not follow thru to make incorrect orders correct. To make a long story short some drinks were missed from my order. The store mgr over the phone stated they would note these missing drinks in there system and on my next visit I would be able to get them. When I went back on my next visit they had no record of my missing drinks and they did Not give me what I previously paid for. As for missing items I ordered a salad and they did not include my tortilla strips and pipitos. Chick-fil-A I hope this is a fluke. I go to your restaurants not only for the great food but for the extremely high standard of customers service and positive experience.

They have not only gotten my delivery order wrong once but made me come into the store just to get it wrong a second time. The food i got was completely wrong and i am really disappointed

Service is usually always good, line is always long but moves quickly. I've been here twice in the last month, the shake machine has been down for 3 weeks now and today they were out of ranch and charged me for the salad ranch.

I was very disappointed considering I tipped and payed a delivery fee. First both orders of fries were soggy, and the lettuce on my sandwich was dark and watery. Lastly I put meet at door and whoever the driver was didn't even knock and my food was left on the floor. Very very disappointing.

I've ordered a few times from here, when using the app you can't order hot coffee, only iced apparently. But I've called before and they've always said, as long as I notate that I want hot coffee, they'll get that for me. The driver today told me her manager said To take the order as is, and NO hot coffee... even though I asked and it's never been an issue the 10 times before. Either it's a yes or a no but be consistent, because I only order for the hot coffee. So that wasted my time and money. Managment needs to be better, the driver was amazing and responsive. Update: guess they didn't like my review because I waited an hour then called only for the manager to say, "oh you're the hot coffee girl? Yea we cancelled your order" without my permission or telling me!

Every time I go to This location, the line takes forever. The workers don't keep the cars moving and the kitchen is slow. Oh and apparently they won't make large orders wait to the side until they've waited an allotted time. So the other cars who have already received their food have to wait behind that person....I finished my meal while I waited...

when you order large fries.... usually they make it a large fry.... both are almost half empty and no we didn't eat them in the car

I am so disappointed in this Chick-fil-A at Bandera by H‑E‑B plus. Almost every time I go there they mess up the order. Today I ordered delivery and asked for large fries and large drink as an upgrade and as always the fries are never to my liking. You pay more and they give you less. They also forgot to place a straw in the bag.

I do not recommend this place had the worst experience ever. I placed a single order for the breakfast, chicken minis, and a yogurt parfait, and the gentleman at the window said if I could pull up they are just waiting on my parfait. Respectfully, I pulled up and that was the worst decision I made, not only did they basically forget about me. They also were able to execute every single order after mine. I watched 10 cars grab their orders and leave before I received my single order not once. Did anyone apologize and it got to the point where I had to get out of my car and see what was taking so long, and on top of everything charged me for a 10 count when I asked for a six I did not have a good experience whatsoever and I will not be back.

every time i ho there the food is busin the best chicken sandwich in the world on my momma

Will not leave any more stars for this restaurant except for the one I have to leave. If I could give negative stars I would. I went to get breakfast today 5/6/21 and great ordering experience and pick up until I got home and was fixing my bacon, egg and cheese biscuit. Hungry so I start to eat then my biscuit slid off and when I was placing back together I noticed some blackish green spots on my egg. I have already ate half of my damn sandwich so I stopped eating at this point. My eggs are spotted in MOLD. Who knows how much of this mold I have eaten but I'm extremely disgusted. I have tried to make myself vomit but like I said I've already eaten half of this moldy ass sandwich. I'm pist and will be contacting corporate. How dare you serve moldy rotten food to good customers!! Will never return to this location or any ever again. Enjoy the pictures of the moldy ass eggs! Now as I sit here the eggs smell foul as well! This is unacceptable

If you want to receive half of a thinly sliced chicken breast in your sandwich, this is the place for you. This applies to the Chick-fil-A on Bandera Rd. in Helotes.

I never eat the food, because I'm gluten intolerant, but I used to love me some ChickALay. The granddaughter likes it, so we took her and her friend by for lunch. It seems like it takes as much time to get takeout food here as it does to get food when you go to a sit-down restaurant. But if you've got kids, that's the reason you may fight through this mess for nuggets. That's the real story. I haven't seen a kid yet who doesn't like Chick-Fil-A. This particular location is extremely popular, so going here anywhere near meal time is going to make you want to pull your (or someone else's) hair out; Be Prepared.

I love Chick-Fil-A but this location never cease to disappoint me. 1) When I order large fries, they only put the amount of a medium size fries. I have to write special notes to tell the kitchen to fill my fries. I should not have to tell workers to give me what I ordered. This is a reoccurring issue. I stopped going to this location for a while and decided to give it another chance after some time had passed hoping for improvement. Unfortunately, they have not. Sometimes they would fill my fries but most of the times they don't. So I have to write special notes each time. 2) I was getting food for me and my husband during my break. I usually go to the Alamo Ranch location during my break but decided to go to this one instead since it was closer to home. I placed a curbside pick up for 2 of the 12 count nuggets, large and medium fries and a drink. The worker who handed me my food was very nice (only reason I'm giving this review 1 star). However, I came home to only find 1 box of 12 count nuggets. I tried to call the store but it went to voicemail. So I left a voicemail to ask if I could get a refund or if I had to go back to the restaurant and get my nuggets. I did not really have time to go back as I only had a short break. I was hoping the store would call me back in the next couple hours or so but did not get a call back. It was fine that they were unable to call me back because this restaurant was on my way home from work. I talked to the same worker who handed me my order at curbside. He was nice...but he only gave me 10 count. I'm disappointed because I handed him my receipt which clearly stated 12 count...I know it was only a 2 count difference but I don't understand why this store RARELY provides me the correct amount I ordered AND paid for. It's ok for business to make small mistakes but when these mistakes become a reoccurring issue for a long period of time... it's just ridiculous. I'm very disappointed because this location is the closest to my apartment. I have given this location multiple chances but there just don't seem to be changes in the issues I have. From now on, I'm just gonna have to start going to other locations. I have been to Huebner and Alamo Ranch locations multiple times and have not had 1 issue so far. I would rather drive far because at least these businesses have provided me great customer service. Also, I actually get what I paid for even during busy times!

People all over the world know what chick-fa-a is but do people ever stop to consider that it is the best fast food. You can't even begin to compare it with other fast food places! So next time instead of going to McDonald's go to Chick-Fa-A!

I love CFA, However moving to this side of town this location (BANDERA Rd) always seems to fail me. My biscuits are always burnt and the managers don't seem to care. CFA please do better

I love how fast the food comes out. The salads are really good too. Chick-fil-A has real flavorful food, We really enjoy our experiences so far with Chick-fil-A. Thank you.

Same consistent taste. I like that this location has curbside orders. It makes it convenient and allows you to check-in if you are about to miss breakfast.

Little tiny small kiddo sized milkshakes for all. Still the price of a large shake. Ban Chick-fil-A

Spent $30 on three meals with large fries and large drinks through the drive through. Got home and half of my order was missing. Tried to call the store to let them know and was sent to voice mail multiple times. Horrible customer service.

Got home and realized I was missing half my order. Nobody will answer the phone. It keeps going to voicemail. Super frustrated because it's late and my kid is hungry and we don't have time to drive all the way over there tonight. If they would answer the phone, I would ask for a refund on my missing items but I can't get ahold of anyone.

Hello! I'm Marina. I absolutely LOVE Chick-Fil-A! It's my favorite fast food ever. I've never had a problem with Bandera Rd location.. and NEVER WILL! The employees are SO SWEET and never get anything wrong. I love a lot of sauces with my meal and although the limit is 4, I asked for a couple of more, and I get it with no hesitation! I always get my food hot and fast. The owner of the restaurant is Richard. I've never met him but heard great things about him. The inside is always clean and my favorite older lady works there. She's the sweetest! I work at YogurtZone on Bandera Rd and get Chick-Fil-A before/after work, depending the day. Always the best service! Thank y'all so much for the hard work during these crazy times. Very satisfied!

zero stars!!!!! the worst service ever, every time! doesn't matter if you order in-person, online, or drive-through! the worst chick-fil-a in san antonio!! go to any other chick-fil-a except the one at bandera & 1604. i live next door and have never had good service at this one! be worned, beware!!

They don't even accept mobile delivery orders anymore, the app just says they'll "start preparing your order" and it'll say that for 30 minutes until I cancel. I love Chick-fil-A and normally always come to this location for pick up orders and delivery! Ever since they got "specific cars" for deliveries they haven't accepted any of my orders. Doesn't make any sense.

I am a big fan of chick fil a, and I eat here on a weekly basis. This chick fil a location SUCKS, within the past 2 weeks they forgot all my sauces, messed up my order, and filled our fry containers only half way up. Plus the food here is always cold.

Always get my order right. Chick-fil-A has the best app to order experience. And they will give me extra sauce when asked.

I finally found a chicken sandwich place I like. Zaxby's has a great chicken sandwich and other items, but most important...it has COLESLAW!!! Never going to chick-fil-a again.

I recently learned this is why I'm bloated. Their chicken has MSG and it causes bloating. If they get rid of the MSG I'll go back. Absolutely no reason to have MSG!

Horrible experience and even worse response from management. Ordered multiple meals and one being a Cobb salad. It was not a Cobb salad; it was plastic container with lettuce, one tomato and left over chicken crumbs. It was pathetic!!! Contacted management only to be told to bring it back to swap it out. Told her that I wasn't pleased about that and she said it's their policy and that I need to bring back any food that needs to replaced. Since I wasn't planning on returning after just getting home from a long work day, I need to guard this salad for however long till I plan on eating there again!!???!! Could be days or weeks but I'll be sure to hold on to it. If you go to this location. CHECK YOUR FOOD BEFORE DRIVING OFF!!!