Chick-fil-A

Drive thru experience is terrible. Order is never correct. Kids working there have no manners or customer service skills at all. Food taste and looks old. Not even one ounce of heat. And i live 5 minutes away….

I was eating my chicken nuggets when I reached the nugget that was halfway open just like this picture and when I looked, it looks like there’s fly eggs inside of the chicken nugget. I’ve never had this happen to me ever and when I called the manager, she was a lady I didn’t even get her name But she told me there’s no flies flying around in the restaurant, which I highly doubt that it’s pretty easy for a fly to get in Especially with that opening right near the kitchen.. She told me there’s nothing she can do about it pretty much to call corporate, but I’m disgusted because I ate 90% of them as you can see in the background and then I realize after that there was more on top of another one.. I’m extremely disgusted and all she said is she’ll switch them out for me. I used to work at another location in San Antonio and I know my operator went above and beyond for customers, including refunds whatever especially if the customer was unable to come an drive all the way to switch out nuggets I guess this operator is not the same or atleast the staff doesn’t seem to care .. There’s gotta be more you can do for a customer earring fly eggs. It’s completely disgusting and I’m 90% sure I ate some nuggets with some on it. Update - all they did was refund me and tell me that it’s not fly eggs but Is uncooked fat .. it’s literally fly eggs grains of rice looking things LOL I wouldn’t come to this location there are plenty others around :)

My visit was on a Sunday, yes, they’re closed but I had a special reason for being there. I am the exclusive ServSafe Food Manager certification Instructor and exam proctor and it was time for their renewal

I normally love Chick-fil-A for its professionalism and great service, but my experience with Veronica, the general manager, was beyond frustrating — and not the first time she’s shown this kind of attitude. I came through during a tight time crunch and ordered two 12-count nugget meals (with drinks and fries) and an 8-count grilled nugget meal for my daughter. Not only was one of the fries missing, but Veronica shoved everything into one single bag, cramming all the meals — including the one meant for my daughter’s school — into one sloppy package. No care to separate or organize anything. When I pointed out the missing fries and explained I didn’t have time to pls hurry… Veronica didn’t try to resolve the issue quickly, but Instead, she asked me to pull up to the front, saying she needed to look into it. I told her I don’t have time for all that, and that she could either give me the fries or charge me — either way, I needed to go. Her encounter was very argumentative. I had to ask her to let me finish speaking because she would just keep interrupting me like ma’am. Time, time, time.. I have to gooo!.>:/ She then left to ask the team where the receipt was, came back with nothing, and started asking what order number I was — like girl, I don’t have time for this..-_- She went back to search the system, wasting even more time trying to “prove her point,” instead of just handling it like a professional.! The entire thing felt like she was trying to make a scene over something that should’ve taken 10 seconds to fix.. And again, this isn’t the first time. She gave my father, a veteran, a hard time in the past as well, and he left that visit feeling disrespected. He’s one of the kindest people, and he didn’t deserve that kind of energy either. I told him if she ever acted like that again, I’d speak up — so here I am. This situation wasn’t about the fries. It was about respect, time, and professionalism. Veronica completely missed the mark on all three. For someone in a leadership role, that’s unacceptable — and not what Chick-fil-A is known for Especially considering the beautiful location at The Rim Veronica’s approach was tasteless, cheap, and beneath this establishment…

normally. i love this place. UNTIL yesterday night. first off, screw you guys, waiting in a drive thru, for 20 MINUTES and get this. i was FIRST in line. yall were about to close, and i was in the line still at the front for 20 MINUTES! AFTER yall closed still waiting on my food. and the guy who was behind me got his food first. he then reversed, went around me, and then flipped me the bird, he probably thought i got the whole menu. But here’s where it gets interesting i only ordered fries and a damn wrap!!! and the dude behind me gets his food FIRST? were the only two in the drive thru?! what caused this might you ask? photos. teenagers taking photos. WITH MY FIRES AND NO GLOVES. literally i wish i was kidding check the photos ive uploaded. i sat there, watching yall take pictures with my fries, caused me to get flipped off cuz the poor guy behind me thought i got the whole menu. nah fam. they are just in there taking photos. UNBELIEVABLE!? i worked all day, finally off work, sat in 1604 traffic for an hour then wanted food. and that’s what you guys did. great job. thats just wrong when you’ve got people who have paid in the drive thru waiting 20mins AFTER yall have closed still waiting on food. a wrap, and fries. hope everyone understands the statement im making. photos over your customers? and a guy flipped me off? when he should’ve been flipping yall the bird. so thanks guys. and btw the fries were cold. :( unreal. checkout the photos. and i was just sitting there watching.

Update; We came here for lunch today, August 16th. They were very busy, but the food was very good. They messed up one order, but that happens every once in awhile. We will continue to eat here. Came here for a late dinner today, July 23rd and everything was great. We dined in and the food was delicious, fresh french fries, friendly service and a nice clean dining area. We will definitely come back.

I had a run in with management, Veronica, I ordered a number one meal sandwich and they forgot to give me my fries. She refused to give me them whenever i gave her my receipt and insisted that she out them in there. Her demeanor was very condescending and rude. She had a bad attitude and seemed miserable. Even though the workers were really nice and supportive, I will never be coming back and ordering from this location ever again.

Coming to this location is so frustrating. Whether you have to wait for someone to take your order or have to deal with explaining yourself when the employees mess up your order. The teens in the drive through are always running around and trying to be funny at the expense of the customer. It’s not a lot to ask to have your order taken without the employee having an irrelevant side conversation or laughing obnoxiously in your face. And God forbid THEY mess up your order. Why am I having to explain myself after an employees mistake, when the proof that they messed up is in the receipt! ? It’s beyond frustrating. This location needs new management and staff ASAP.