Bill S.
Yelp
This not a fun review to expound on. I absolutely love Chicken Shack. I usually eat at the one in Arcadia. It's a nice drive and nice scenery. However, The last 2 times we've eaten there. We place our orders. Wait staff is always nice and friendly. Our Wairess today was no exception. Polite and eager to help. 0rdered our chicken. It came just a bit to quick. Looking at it. I could tell it was more than over cooked. Same as the last time we ate there. Being a Chef. I knew exactly what was done to get our order out. Like last time. We received our order in record time. It looked like a sacrificial offering to the fire gods. I commented to my friend this is the same thing they did to us last time. We waited for our waitress to come back by. She asked. "Is everything alright"
I said I would like to express a concern. Yes, she replied. I told her. I would appreciate fresh cooked chicken not reheated chicken that had been just waiting for the next none food person to come along and they get rid of their left overs to them. If I come and pay your price for what we expect to be fresh cooked chicken. Then we should have fresh chicken every single time we come. I'm tired of restaurants serving people who DONT KNOW any better the left overs from earlier in the afternoon or even lunch at dinner time. I've also noticed the chickens have been smaller. You can order chickens by size and specification both. The chicken again today was reheated by dropping it back in the fryer to heat it back up. One thing I'm going to boldly say is Stop making your miss managed kitchen my problem. I pay full price. Cook the chicken fresh or give me a discount equal to the Chicken _ _ _ _ you're trying to serve me. Of course those who don't know will eat it and say nothing because they don't know to. However, no matter how successful you've been. You keep serving this crap to your customers and you won't be serving enough customers at some point to keep the doors open.
I will be disappointed if your managers have been telling the cooks to reheated the chicken and serve it so there's no waste. That's way wrong especially since you obviously don't care about customer satisfaction. Don't give a lame watered down excuse that your people don't do this. I'll call BS immediately. I know better. I've been a Chef longer than probably anyone working in your restaurant. You cannot fool me. If you keep this up. You can count on me to go to other great chicken places for this style of chicken which if done right is second to none. If your going to hire young people to keep your ship afloat. Then get someone in there to watch and train them that knows what the heck they are doing.
BTW, I've eaten at the CS on north Western and the one in Harrah. You don't have much leg to stand on those 2 places either.
I'm not only sad that your staff does not care, or doesn't know the difference. But truly. You guys best get a grip on your wonderful staff. A well trained wait staffer would never have brought that chicken to our table.
Now before you go there. No, we didn't finish the meal. The 15 feral cats we have out on the Ranch and horses. Love the chicken. Horses? Yes, bet you didn't know those animals can be Carnivors did you?
I have talked to your restaurant manager the first time this happen. He wanted to pay for our meal. I flat refuse to let any manager anywhere buy me off with a free meal or desserts at no charge. He agreed the chicken was burnt last time. I cleared the very nice young lady of any guilt in this matter before she left the table. Told please do not send your manager over to my table.
I'm expressing this concern to you because I love your concept and food. But, I will not tolerate it any more. Fix it right. Or tell me youre out of chicken like the girl told me youre out of Sweetpotato fries. I hope you'll look into this. Need help don't call Gordon R. I'll do it. I promise you will not have to worry about this huge lack of management skills happening again. Owner/s, if you really care fix your restaurant. If it's a tax write off. Your own your own. But in the not to near future. You'll be looking out the front door wondering what happened.
I've spoken this in friendship. Food is my life. I've been doing every aspect of foodserve since the early 70s. I know what I speak off. Now thousands of others do too.