Children's Medical Center Dallas

I’ve been to the Plano location before, but this one definitely provides better quality of treatment. The hospital is clean and feels much more kid-friendly with all the cute decorations. There’s a huge parking lot and a friendly crossing guard who helps everyone cross safely. The front desk staff here are super nice and welcoming. The ER nurse did an amazing job putting an IV on my baby, they even used numbing spray (which the Plano location didn’t do). My newborn didn’t cry and even slept through it! Huge shoutout to Nurse Adrianna and PCT Arcy for being so sweet, gentle, and caring. Dr. Bowen and Dr. Baba were both very careful and did thorough examinations. However, most of the rooms here are smaller compared to Plano, and the food isn’t as good (served smaller portions and not as good as in Plano). There’s also no private bathroom like Plano has. I’d say the doctors and medical care are better at this location, but the customer service and room service are better in Plano. Overall, still a great experience. Highly recommend this location.

I was shocked by the disorganized and concerning process at this emergency room. Upon arrival, you’re directed from the main ER waiting room into a smaller one, where intake is done at your chair—right in front of everyone. It felt like a blatant HIPAA violation; I could easily hear, see and remember personal details like birth dates, addresses, medications and insurance info from the patients ahead of us. Vitals were taken in this shared space, and a doctor evaluated my child in a hallway bed separated only by a flimsy divider—despite there being two unused private rooms just a few feet away. We came in for an elbow injury and were crammed into a small area with other families, many of whom had visibly sick children. No one was given a private room, which is incredibly concerning in a pediatric setting. My daughter has already had two X-rays since her injury on Monday. We were referred to Children’s Dallas for an MRI, but instead, the doctor ordered more X-rays—this time of her wrist and forearm, despite the injury clearly being in the elbow. We never received the MRI, and after five hours in a crowded waiting room, we left without answers—only with more exposure to illness. For a facility that specializes in children’s care, this setup is unacceptable. I will be closely monitoring my insurance bill to ensure we aren’t charged for anything beyond the provider and the unnecessary X-rays. What was meant to be a helpful visit may have ended with my child now sick from exposure in their waiting area. For a children’s hospital, this experience was absolutely appalling.

I took my two month old in today due to a high fever and found out she has COVID. The staff here was AMAZING!!! The nurses kept me informed the entire time and just went above and beyond with the care they provided. I am SO incredibly thankful we chose their hospital today!

Good hospital but nurses and staff are EXTREMELY LOUD in the kid’s ER. They tell the kid to rest but you’ve got 5 women cackling outside the doors of patients. Doesn’t add up to a good experience.

Horrible. I came in at 6pm left at 3am. My daughter had excruciating pain in her stomach to where she couldn’t walk, laugh, or cough and was on the floor crying in pain. They let people that came in after us in a room for 8 and a half hours while we sat and continued to wait patiently until I talked to a paramedic that lacked empathy and understanding of a 5yr old and had smart remarks. I understand kids who have severe emergencies go first, but there is no way everyone that came in after us were more severe than my daughter. Do not recommend…this is ridiculous what’s the purpose of it being called an emergency if it isn’t treated as such. No thanks.

My review is for the white male, bald with thick eyebrows... we can to order food to go home since we've been at the hospital for over 8 hours. My daughter had a great team! I ordered something and asked can the veggies be put on the side because I didn't want them soggy... he tells me with an attitude, he can't do that and I told him, they do with the burgers... he muttered my order back and kinda tossed it to me when it was ready... the women were very nice and patient... when the men took over it was a very different vibe...I felt he was a little racist...

I’m so grateful to all of the staff ! We went into the ER with my son . He was very ill with a bacterial infection that became a very severe staphylococcal infection. He was in a lot of pain. We had been to 3 different medical facilities before we went to children’s . They ( the other medical facilities ) misdiagnosed him gave him an incorrect medication that caused more harm than good. When we made it to children’s they took us right in and got to work treating and diagnosing him . They were gentle and caring. We were in a room in no time . We stayed on the 4th floor for 3 days they cared for him as if he was their own . Every single staff member. Me and my husband were scared and they eased our worries by their immediate response and treatment of our son. We came in with the clothes on our backs. not much else we were in such a rush to get our son to the ER we didn’t worry about what we needed for a stay. They gave us extra clothes, they have free washing and drying. A food card so we could also eat. We met with 3 doctors initially upon entry of the room . They got to work assessing taking blood for cultures getting antibiotics to treatment him. They kept his pain level down and made him comfortable. They called an optometrist the same night to assess his eyes . I can’t explain or express the gratitude and overwhelming appreciation for every single person who treated my son. Thank you and god bless you . Even the meal staff was an absolute delight to him ! These absolutely wonderful people are a glowing example of the golden rule . Thank you !!!!!! Sincerely, Mrs Evans

Had a long day here at cheldridge. After my daughter had a split lip. And needed stitches still haven't figured out. Whit's going to happen period after 3 and a 1/2 hours. No, follow-up. Me and my niece got hungry.So I went down to the cafe to order from the grill and the young white gentleman with the ponytail or pigtail, one or the other was very rude. Uncommunicative and just bad service. All the way around gentlemen with the Jersey on with long. Dread has a bad attitude when taking orders. Does not greet customers and does not represent. What a culinary department is supposed to be period horrible service, bad attitudes, cashier, as well. What kind of place is this? I have never Felt so uncomfortable. I am an executive chef and food service director for faith, presbyterian hospice in dalland this has got to be one of. The worst locations that I have ever been to period if my team conducted their behaviors this way with my customers they wouldn't have a job......

the GI docs here are a joke, they don't care about after surgery pain management at all. their nurses are burned out, look forward to your child needlessly suffering years of neglect and setbacks here. Skip this hospital and go to Houston

If you live in Tyler Tx and have a sick child, I strongly suggest skipping Tyler Hospitals all together and go straight to Childrens Hospital in Dallas, We had to learn the hard way, several trips to the ER in Tyler and a Primary Care Physician and no one would refer to Dallas and no one could find the root of his problem., we were led to believe we had to have a refferal, (NOT TRUE) after many months and my grandson getting worse, we finally went to Childrens and they found the problem within 30 minutes. we ended up staying there 8 days and everyone there was absolutely amazing. The 10th floor is extraordinary! I am so deeply grateful to everyone there. I love these people and this wonderful hospital.

Wow! This Hospital is great! The nurses on the 10th floor In Building C, Madeleine, Molly and Hailey are AMAZING! They care so much for all of the children in their hospital. My Grandson was transferred from Baylor Carrollton ER where my Daughter transported him to when they had an emergency last night... Baylor took great care of him, in spite of not having the proper equipment for a Toddler... His nurse, Britney, took such great care of him and just cared so much about him, she stayed hours passed her shift, just to ensure he was picked up and transported to the Children's Hospital, it was an extremely emotional day and Britney was a Godsend... She and the on call Dr were huge advocates for my Grandson. Hence, the reason they wanted to transfer him to the Dallas Children's Hospital. The Children's Hospital sent their ambulance to transfer him... The EMT's and nurses were so patient in getting him in his car seat and then strapping him on to the stretcher. He started to cry for a bit when he realized he was being moved from the bed to the car seat. We all just quieted him down and he went right back to sleep. We are so grateful that he continued to sleep and slept all of the way to the Children's Hospital and then through the night... When he woke up this morning, he was talking up a storm and his regular ol self! Praise the Lord, our baby boy is going to make it Definitely will return if any of my Grandchildren ever need hospital care, Children's Hospital is all about the children

My daughter spent 15 days in this hospital and while many of the nurses were wonderful, some were not serious about patient care. A male nurse continuously joked loudly and flirted with a female nurse clearly making her uncomfortable. And doing all this while my daughter was lying there with a ventilator very ill and I was in tears. When she finally woke up and could communicate and said she could no longer feel her left leg or foot, one nurse laughed at her and they kept dismissing her sudden inability to walk or feel her left leg or foot. They told us it was normal after leg compression and she'd be okay in a few weeks. Here we are a year and a half later and more specialists than i can count and she still has no feeling and can't get around without help. They did two very unnecessary MRIs while there and as we have found out from doctors since... they caused nerve injury. A clear nerve injury. My child will never walk normally again without a wheelchair, walker or brace. Please be very cautious at this hospital. Not good. Your child suffering is the worst and adding insult to injury, thousands of dollars out of pocket for things to help correct their mess up that injured her. And to top it all off, the specialists they were supposed to get right on referring us to, were not contacted for over 8 months! We found our own immediately so it didn't matter but crazy to suddenly get all the calls 8 months later from the specialists telling us they had just received the request from medical city. Please please, if you ever have to take a child here, please be cautious of the MRI... my child will never walk without assistance again because of them. I appreciate the staff that did their part. But the nerve injury they caused is heartbreaking.

your waiting. a long long long time for minimal dont waste your time here Sat in waiting room for hours on end

I only gave this place a star only because I had to in order to write a review. No wonder this place has 2 1/2 stars. It's horrible here. Please be careful where you take your kids and who you trust to give you medical advice. Not all doctors have the best interest for your child. When they say most doctors are doing the Job for the money, this place showed me they don't care about my child. This place was an absolute nightmare. My daughter was so frightened when she left this place. The doctors were horrible but I have to say some of the nurse were great. I do not recommend this hospital and the doctors there should be ashamed of themselves.

If your child is sick with symptoms of covid please do one of two things. Either take your child to another hospital or make sure they run test for covid or flu, but make sure they don't send someone to say "oh we think your child only has this". More importantly I would request a Dr t

Great medical center. Everything is geared towards making sure your kids feel comfortable. The staff is great. They do offer valet for $10 which is a bit pricey, but it did make my visit easier. Their train display is outstanding!

f I could give you a zero star, I would. In 2006 my beautiful daughter had surgery in your hospital and during the surgery, the anesthesiologist bound her legs too tightly and no one altered her position. When she came out of surgery she was screaming and her leg was paralyzed from the knee down. Reflex sympathetic dystrophy was present in the side of her left foot and her foot was completely immobile. She suffered severe nerve damage and what did you for her? Nothing. Less than nothing. A wheelchair was delivered and we were sent home to deal with the aftermath alone. Attempts to get her compensation was impossible, surgical notes were mysteriously missing and you covered your asses. It'll be 16 years in November and for 16 years I've watched this injury destroy my child, my family, my finances, our lives. I don't recommend you, I don't recommend you at all. My beautiful daughter fights to survive every day, she's in unbearable pain and I know one day she might give in to the urge to end her suffering and I live with that fear every, single, day. You have no idea what you've done to us. At the very least, you could have taken care of my daughters medical care for the rest of her life, but instead, we struggle to pay the massive amount of medical debt we've incurred trying to get my daughter help. You're insured, this is exactly why you have that coverage, but good luck to anyone trying to get this hospital to do the right thing. My advice? Don't go here. Ever.

All the staff and the doctors are not trained to care for the kids if they are big in weight and height, they can only take care of the babies, and they cannot treat the patients in the critical condition. They'll not send your child anywhere else and keep him/her for their experiments until the child loos hope and give up and then die.

Very poor customer service. I arrived @1am today bc my 4yr old fell off her bed which has guard rails n got a huge knot on her forehead! Initially my daughter was crying n I thought disoriented so I told my husband to stay with our sleeping 1 yr old while I just make sure our other one was good. Arrived and the person registering us was busy trashing her coworker to the other one seating next to her that she took forever. Then called to the back to take vitals and there the nurse saw that she was good and answered my concerns. She told me after a fall you want to observe your child for 3-4 hours but vomiting would be a red flag. She said since it was a full house I would prob be waiting 4+ hours! I sat there til 4am n my daughter was alert, talking, hungry (vending machine card reader didn't work), drinking water, and asked to go home. I thought I would go home and went to check out and lady at front was too busy flirting with security that she yelled "check out is with Jose"! Jose said I got it. And while getting a form for me to sign another coworker said "make an example out of them" in which he said "no". I'm sorry but I'm her mother and I know her best and I'm not in a prison and if I think she is well enough to go home then they should be happy that that's one less sick child. Last time I was there I also had a bad experience with a doctor who was initially blaming me because a nurse tied a bandage too tightly around my daughter's ankle n cut her. I'm taking my kids to the hospital out of precautionary measures and not to her pediatrician since it isn't 8-5 when these incidents happen but if we are going to be treated like cockroaches I'll take them to Scottish Rite.

Longest f****** wait just to be to sitting like a duck and get no real answers to why my 1yr old isn't feeling well. First & last time coming to this shit s*** hole. 0 stars

amazing staff! they're very friendly and accommodating and communicate well, so glad we decided to come here, it's a step up from a lot of other hospitals nearby.

Worse place to go to if something is wrong with your child. They do not know what they are doing. And don't even know how to read a chart letting you know your child is sick and say your child is completely fine.

Drove up from about 5 hours away and the appointments were scheduled for my son all on the same date, thank you team! Dr. Mahoney, the cardio staff, patient registration teams, and the Echo team are amazing people. The employee that helped us get from green building to the purple building all while it rained was so kind and courteous. Everyone one at pulmonary and radiology too, to many names but thank you. Keep doing all that you do because it is appreciated.

I can't say enough about Children's! My newborn son was flown here from Lubbock dealing with renal, digestive, and respiratory issues. The PICU staff has been unbelievable! I was involved in the Dr's round table discussions, they made sure we understood what was going on, the social workers were helpful, the nurses went out of their way to assist my wife, who is still recovering from a c-section, even the lady at the PICU security desk was awesome! I've been here a week, probably will be for a few more. For those who've had a bad experience, maybe try being a little less caustic. I have a deathly ill child and understand the stress, but if your kid is here you're in good hands! Thank God for the very talented staff, take a couple chill pills for yourself, and understand that no one, no matter how good they are can tell the future. Ask questions, listen to the answers, and write things down. Be nice. :) Tip: The cafeteria closest to the entrance is much better. EDIT: It's been four weeks and still counting. I tried to change my review from five to six stars but Yelp isn't cooperating... We've been to a regular room, and now in NICU with our little guy. Each floor is different, but the care has been awesome. If you have issue with care, ask questions, lots of questions. So far haven't found a nurse or doctor I can't work with. (And we've seen dozens...)

I think this hospital have things against blacks / African Americans / Hispanics. The white nurses there act like they doing you a favor. There is no empathy at all. I've had to wait for hours at the ER for my baby to be attended to even after I mentioned she's got SCD. Eventually when I was taken to the room, they couldn't give me any logical explanation despite my barrages of questions. The nurses that took blood sample from my daughter's veins kept poking her tiny hands with needles simply cause they couldn't get a vein. Their reason (cause she's running a fever, locating a vein becomes harder). Do I then complain about many cancelled appointments by the hospital cause the doctor wasn't going to be around? Do I complain about the hospital's inability to get flu shot for children and as a result, my baby caught the flu. I mean, how can an hospital that deals with children not have flu shots to protect the young patients against the deadly flu ? This tops the cake for me in all of my bad experiences with Children's hospital. As I write, my daughter's 1 year appointment which was meant to be in December has been moved to January. I'm not even sure I'll keep that appointment. I'm seriously searching for another Peadiatric hospital that truly and genuinely care for children. I had high hopes when I first started using this hospital but overtime; I'm convinced they are all about the money they can make from you / insurance. How else would you explain being presented with forms to sign even when your kid hasn't been attended to? I'm so disappointed. Thank God the year is almost ended. I'm starting the next year with a different Peadiatric hospital that have the interest of our little ones at heart and not just looking to enrich their pockets and hiring staff that are more interested in looking fly. Ps: you can wait for eternity at their ER. Not a place to go with a child on the brink. When they finally manage to give you a room; they abandon you there like you are homeless and need a place to stay!

I have been trying to schedule an appointment for my daughter with the Pediatric Endocrinology department for three weeks. My insurance company has sent authorizations 4 times now. Who ever is scheduling appointments has not a clue as how to do there job. She obviously needs to be retrained or fired. This is no joke some children have serious issues and need care ASAP.

If I could give them no stars then I would. The worst nurses and nurse practitioners. Schedule my son an appointment waited two hours to be seen then another 30 minutes to get his cast out on. I had to ask why we had not been seen yet on 3 different occasions. The nurse that took us to our was rude as well as the NP that finally came into our room. Worst experience at Childrens Medical Center Dallas.

Worst place ever. It took 3 hours to have a result of my boy's exam even he might have to have a surgery immediately. Every process was super slow, nurses are chatting and roughing even you're very nervous and worried about your kids...

Since I have no children and have been fortunate enough to not need the medical services provided here, I am going to write this review for those wishing to volunteer or get involved. Volunteer Services offer a variety of options for those wishing to give their time directly to children in play rooms, libraries and more to indirectly with behind the scenes work. If you're interested in volunteering please call Barbara at 214-456-2985. Check out more ways to get involved with the best Children's Hospital (in my opinion) at http://www.childrens.com/Giving/GetInvolved/ I promise, if you give your time here you won't regret it!

Was sent from my baby's clinic for him to get an ultrasound. I came to check in and this lady was rude and inpatient with me. I've been to this hospital a couple of times and never had an issue till now. Very poor customer service!!!

The waiting room is filthy. There were throw up bags and half eaten snacks strewn about. Once we were back in a room, the nurse started the procedure for a catheter and then walked out leaving the door wide open and my child exposed to everyone in the hallway. I had to quickly close the door and cover her up. Our CT scan requested by our referring doctor was not put in until after we were here for 6 hours. I felt very uncomfortable with the level of care that was provided. We will not be coming back here again.

Children's saved my sons life, literally. My 17 yr old was transferred here from a smaller hospital with what they thought was a severe case of sinusitis. He ended up having surgery less than 24 hrs later because he DID have severe sinusitis but also had an abscess in the bone of his forehead that had spread to the lining of the brain. He was deathly ill and had several teams of Dr's working his case from the minute we arrived. All of the nurses, residents, and specialists were awesome. They kept us informed, never rushed their daily visits, and made sure we didn't leave until he was stable (he stayed 8 days). My reason for deducting 1 star is for the aftercare. My son was discharged with a drain in his forehead and a picc line for IV antibiotics. The communication between the 3 clinics (Opthamology, ENT, and Infectious Disease) was horrible. It took 2 weeks and contacting higher ups to get an appointment with Infectious Disease. And THEY were the ones dictating his medications, MRI's, etc. This was a serious infection that he is STILL being treated for and I couldn't get in touch with the people who were making the decisions! Most people know that the aftercare is just as important as the treatment in the hospital. If I didn't have these issues, it would have been 5 stars across the board!

My grandaughter has severe food allergies and we can only take her here due to our insurance. We drive over 48 minutes to make it to her appointment. Get here 12 minutes early because we value peoples time. Better to be early then late. The people down stairs checking you in are great and run to assist you, with smiles on their faces. But after you leave the lobby the horrors start. You are shuffled into a hot waiting room and you sit and you sit and sit. Someone finally calls your name 1HOUR LATER. BUT YOUR APPOINTMENT was an hour ago and no one mentions any problems. They act like you should be happy they do not send you home so they can go to lunch or do their crossword puzzles. Since your child has allergies that could possibly kill them or cause them grevious harm. They act as if you can be treated at their pleasure. We would go somewhere else for our care but these people are supposed to be the best. I am just glad my grandaughter did not have an episode or she would have died in the one hour they took to call her in

Pissing me off with their bullshit. Son hasn't eaten in 19 hours. He's 4. Tf are they thinking??!! This is not okay! Resident says "I understand". Clearly not !

I had a medial emergency with my 3 year old and took them to the ER at Children's in Dallas. We currently can not afford healthcare insurance and our income, according to their website, qualifies us for financial assistance. We received excellent care. However, they are now denying us financial assistance because we could "possibly" get it from the government (medicaid) even though medicaid rejected us. I understand as a general practice it makes sense to let the government help first. But as a private run, non-profit hospital, they have no avenue for actually giving aid to people on their own apart from what the government does. Which is a real shame.

4 hours waiting in ER in which my son has had 4 seizures guess what we still waiting with recommendations from his pediatrician for test to be done. An irritable1 year old with a high fever and seizures should not have to wait this long to be seen and some sort of action taken. And the nurses are trained to tell you as soon as we get a room blah blah it shouldn't be that long blah I'll respect you just saying you don't care and you'll get to him whenever

This place has been so great to me and my family. It has helped me through so much. The hospital is always super clean and the staff is so so friendly. My whole experience has been really really great there! Everyone there is genuinely caring and encouraging. Definitely my favorite hospital we've been to!

The staff here is amazing. My daughter was transported from Methodist and was admitted to this hospital for acute appendicitis. For the most part, the staff was very welcoming and friendly. Long wait times and very crowded, but that's to be expected when you have great Doctors. The bathrooms in the ER weren't as clean as they should have been but they were extremely busy so they can get a pass for that one. I'm sure with all that was going on it was very difficult to keep up. We were on Floor 10 building C and the Nurses were amazing. They always updated me to let me know what they were doing which left me With little to no questions. My only issue was when we were transported we were promised a room Every 15 minutes and we ended up being moved to 5 different rooms (not actual rooms, you know the little section that's divided by a curtain) well that! We were moved 4 times before we actually got a room. I was given a gift card to the cafeteria for the inconvenience & the nurse said this is to get you a meal. Well, when I got there I checked the balance and it was only $5 on it. but it was okay it's the thought that counts. All in all I would definitely Recommend this hospital to a friend. They are awesome when dealing with their patients.

If I could give this place ZERO stars I would. This was the absolute WORSE experience I have had with an er. Took my son here because he gashed his head on a glass table and was told he would need stitches. Came into a busy ER tonight so I get. I'm not saying I have a problem waiting the issue I have is when countless kids with MINOR issues were seen before my son. He bleed though the bandage that was applied by the paramedics. I finally asked just how long they were going to take as I figured driving to my area of town to another hospital would have been faster. The nurse offered to change his bandage and realized how deep the wound was. That is when we FINALLY received a room. These people were calling kids that hadn't even made it to the waiting area we were sitting in.I am so livid because this is ridiculous!!! What if I had never said a word were they going to let us spend the evening in the waiting room because my son wasn't crying?!? He is pretty brave for a 3 year old but that doesn't mean you just continue to overlook him attending every new patient coming into the ER. Mind you I'm sure they will bill our insurance as quickly as possible with their below acceptable service!!! Update: We actually never received service after sitting in the next room 2 more hours which equaled 6 hours in total with my son bleeding out. I eventually left and went to another ER which treated him within 30 mins. I felt like the worse mom for not leaving so many hours sooner. They kept convincing me any other ER would be just as long. Not true. Unfortunately he now has a scar which could have possibly been avoided if he was treated earlier. This place billed me 1,100. 00 dollars and they did absolutely NOTHING. When I inquired about the bill and lack of service they stated did they take his blood pressure and temp while there. Wow! So I basically paid these CROOKS to sit in their nasty waiting room. They try to force you to sit around ER as long as possible in order to bill your insurance ridiculous fees. I will most definitely be fighting this is small claims courts.

If I could give 0 stars I would. We brought our 5 month old in who was in respiratory distress. We were instructed to go to "the fast lane" which is not fast at all. We spent 6 hours in the ER waiting only to get zero answers. We had a chest X-ray performed by two women who were gossiping the entire time and totally unprofessional. When we finally got to a room, our son started throwing up everywhere (he hadn't been able to keep anything down for days) and the NP just walked in and walked back out. No offers of help, from her or anyone else, regarding cleaning it up. We had to ask for new gowns for him because he was covered and that was met with an attitude like we were inconveniencing them. Not to mention no offer was made for at least a gown for myself because I was covered in it also. The NP's explanation for respiratory distress was "idk what's wrong, xrays are clear, must be something with how his voice box formed, you should consult an ENT". Hmmm didn't realize respiratory distress was caused by voice box abnormalities since birth. Nothing improved once we left despite being given steroids, so 2 days later we went to medical city Children's instead with the same symptoms. We were seen, treated, and home within 3 hours with a very obvious diagnosis of pneumonia thanks to xrays... yet everything was just fine 2 days prior and it must have just been a voice box issue. This place is a joke.

Currently in the ER with my seven month old baby girl , we just moved here from Ohio. We have no primary care se as of right now. She got her second round of hep B today and I thought this might have been the cause of her fussiness however she has a rash as well as she has been spitting up larger amounts than normal.I cane in to make sure there was nothing else wrong with her. It's sad to write this review and to see all the others like mine the nurses as well as the dr here today we're the worst I've ever seen. They don't treat you with respect they have no empathy what's so ever with you or your child, I will be searching for different hospitals to take my children from now on I just don't understand how there people who deal with children's health and work here with that attitude and bad energy!

I HAD THE WORST EXPERIENCE EVER WITH THIS HOSPITAL THAT IS SUPPOSE TO CARE FOR CHILDREN IN DALLAS, TEXAS!! My grandson was 6 months at the time of this incident and there were two nurses one male the other female. We came in because he had a fever and couldn't keep anything down. My grandson was assigned a room and the nurse needed a urine sample he was 6 months old and the male nurse came into the room to assist and he started patting my grandson in the stomach and I asked why was he patting him in his stomach and I was told it would help him to go faster. The problem was how hard he was hitting him in his stomach. I got up and walked toward my grandson and told him not to hit my grandson in his stomach that hard. He and the nurse walked out of the room smiling and laughing as they left the room. I'm a black woman and the other patients were Hispanic and they were not being treated with respect by the white nurses on duty that evening during the time I was present in the waiting area up until I entered the room assigned to my grandson. Many of the nurses had very bad attitudes and were not friendly at all! I have worked in the health industry for more than 18+ years and since moving here to Dallas and having to witness the worst treatment by nurses who took the Hippocratic Oath to treat all people with dignity, respect and provide the best possible service to all people no matter what the race, creed, gender or age!! Nurses are the first point of contact before seeing an actual doctor. Management really needs to train their staff on how to treat people or hire new staff members who really care about the well-being of others in the healthcare industry. Hospitals are scored by the patient's experience as well as other services rendered. It was overwhelming and scary from the beginning not knowing what was going on with my grandson, but having to deal with these two nurses who chose this profession who should have put their personal feelings aside when it comes to patient care especially when it is a child. I could not hold back the TEARS due to the actions of these nurses! This was the worst experience I have ever seen with an infant and it took everything in me not to hire an attorney and sue Children's Hospital!! I was discussed and appalled! ALL patients should feel safe and not be treated poorly for any reason when seeking medical care in any medical setting! I must say the doctor was awesome!! She was very empathetic warm and genuinely concerned about my grandson and for that, I am truly grateful! The hospital has an obligation to ensure and protect their patient's which is why all staff members no matter the title or position should be and required to follow the organization's standards and protocols that are in place. In my opinion, there should be cameras in those rooms monitoring those nurses better in how they treat patients especially since they are caring for children. Unfortunately, patient privacy laws prohibit camera in the rooms. I have even seen a dummy camera in patients rooms in hospitals that are not recording and they should. I wonder how would they feel if it was one of their loved ones or grandchildren being treated this way? Health professionals in any field should never feel they have a right to harm a child. Too, those two nurses who thought it was funny hitting my grandson in his stomach I'm praying for you and you need to consider changing your career if you cannot deal with treating people in healthcare with respect, dignity, and empathy of all races!! I would NEVER visit this location ever again! Thank God there are still good doctors who truly care for and about people period! SINCERELY, Hurt, Disappointed and Disgusted!

I'm a little surprised no one has commented on this place. As far as I'm concerned, if your child needs specialized medical treatment, the Children's Medical Center is the Eighth Wonder of the World. My daughter was here for two months. What she needed wasn't available in Austin, and her doctors referred us here. Her mother and I alternated weeks staying in Dallas, so one of us could be with her. It turned out to be a successful stay. The CMC provided a list of nearby lodging, and most of them offered extended-stay packages and shuttle service to the Center. We did use a recommended hotel, but wound up using our cars to zip on Harry Hines Blvd for commuting, which was more convenient that scheduling a shuttle two or three times a day. We could have used I-35, but the everyday drivers on that particular stretch of freeway seemed truly nuts. The CMC has two multilevel visitor garages connected to the Center by walkways and elevators, kind of like a mall, and we took advantage of their books of discounted parking garage tickets. You'll also do a lot of walking in and around the CMC, because the place is huge. My daughter's main complaint--aside from having to be there--was dealing with the inevitable boredom of an extended hospital stay. Hey kid, been there, done that. For what it is, the CMC is pretty innovative: Playscapes, celebrity appearances, a big recreation/arcade-type room sponsored by Troy Aikman. Thank you, Troy Aikman. The only time I've been a bored inpatient in hospital was during a long and slow Thanksgiving week in Austin, where I got a plate of turkey slices and extended TV hours; my daughter's ward had a grand Thanksgiving celebration for the patients, their parents, and staff in a decorated auditorium. It was touching, and a significant day for all of us. One final point: The total bill from here was just under $70K. Every so often, I wonder how different the outcome would have been if we didn't have health insurance. Insert your own political message here. Will it matter? People are going to believe what they want to believe.

Waiting 6 hours at ER for a level 3 patient (which is an emergency) is not acceptable much less when the patient is your son.

I've seen my share of the insides of hospitals and medical facilities. A couple years ago, my mom was very sick and was in the ICU for 5 months then another 7 months of rehab and critical care facilities. I have a friend who's daughter was born with bacterial meningitis and has been in and out of Children's for the past several months. It's been tough but they're managing. Today was the first day that I went up to the hospital to bring them food and see their daughter. First off, they have a decent parking garage. I went around lunch time and although it was packed, I didn't have any problems finding a parking space, even though I had to drive up to the 4th floor. Parked the car and took the stairs down to the visitor's desk. Everyone has to check in. They'll take your picture ID, scan it and make you a visitor badge sticker that you should wear at all times. Then they pointed me to where I wanted to go. I gave them the patient's name and they confirmed that the room I had was correct. I went up to the room and it turned out that they just moved rooms but didn't tell the staff, so as I knocked on the door, one of the nurses said, "oh, they've been moved. Do you know the parent's phone number?" Me: "Yes, I'll give them a call and find out where they are." Their daughter had just gone through a seizure so dad was not in the talking mood and he didn't know where he was, so I told him I'd find him. The nurse came back and I told her they didn't know where they were. She said she'd find out. She did and we headed up to the 11th floor. I found mom and dad and the baby up there. So finding where I needed to go wasn't particularly difficult. It was easier than I expected in such a large complex. That's a good thing, for sure. In regards to the facility itself, it seems to be kept very clean. There are a lot of staff walking around looking like they are on a mission. It was around lunch time, so many of them were walking around with food. It's difficult to say what quality of treatment they give as I haven't been hearing much of what they say, but seeing how difficult the baby's situation is, it sounds like the staff is not only knowledgeable but they're also very caring. They took the time to explain things to my friend who doesn't know a thing about medicine while his wife is a nurse and understood just about everything. As with any facility, it's the people that save lives. Technology helps but in the end it's the doctors and nurses that do the work. From what I saw of the doctors and nurses, they all knew what was going on and took care of what needed to be done. If I had a kid, I would not hesitate to take him/her here for treatment based on what I saw today.

Our baby in this hospital for over a week. RUN, DONT WALK TO COOK'S CHILDRENS IN FT WORTH! Many days nurse would come in and say "She's going home today". Doctor would come and say No and the nurses can't make that decision. Seems to be HUGE power play between Charge Nurses, Nurses and the Doctors. Your Baby gets caught in the middle. The nightmare of Children's the past week included mis communication from Doctors to Nurses, NURSES to Patient, wrong medicines given, Gavage Tube Feedings missed, Gavage Machine set wrong by nurses causes horrible vomiting and more diareaha from Baby. The list is long. Compassion from nursing staff and some of the first and second residents non existent If you find yourself STUCK in this hospital, DO NOT LEAVE YOUR CHILD ALONE! Watch everything they do to your child. Record their conversations while in your room. Because they will deny and call you a liar. YES, it happened Christmas Eve!!! Just avoid this hospital if at all possible. They have some serious problems to fix.

I hope none of you ever has cause to visit Children's. If, however, you have an ill child or a child who needs specialized medical attention I am glad that Children's is here to fill the need. My daughter recently had to have several surgeries to save her right eye. She lost almost all her vision- but the drs worked very hard to save the eye itself. The staff here is very caring and understanding of the fact that they are dealing with children who may not be able to express themselves fully to them. They have always exhibited patience and a very caring attitude with my daughter- they have even called us out of the blue to make sure her progress pleased us! My daughter actually looks forward to the visits because she loves the drs and the feeling is obviously mutual. The hospital itself is even great for children-from the train that runs in the lobby to the twinkling stars on the ceiling it is made to entertain a child and try to ease their fears. As a parent a high enough premium can't be put on this. I will always be very grateful for the treatment and caring they have given my child.

The Pediatric Clinic in Children's Health medical district,,,, made appointment to take my child for a sick visit he has a cough and a slight fever,rude staff cant even give a parent advice or go ask a physician either,on what to do in this type of situation ,i thought this was part of children's and they care about children,,,bad staff and shittii doctors also,and yes I will not go their again.....

Understaffed, rude nurses, no one was available, my child didn't receive medicine until we were leaving after 6 hours. Worst experience I've had at this place. I've been coming to Children's for 10 years with all of my children and it's gone down hill over the years.

I am so thankful for the work they do at Children's. Between having a niece that deals with seizures and a little cousin that needed a heart transplant, I've had the chance to hear and experience more interactions with this hospital than I'd rather have, but each time they've been amazing. The whole hospital is secure with loving staff that loves what they do. They are so supportive of the families and work so well with the kids to assure that their experience in the hospital is not traumatic. Even the parking is only $2! I can't express how thankful I am for all they've done for my family. If you have a little one, I strongly suggest being part of the Children's family. You will be treated with great care.

We went to hospital that the AMAZING PLACE in this hospital, can you see the hospital room so I can look and viewing!

Possibly the worst hospital experience ever! The right hand had absolutely NO idea what the left hand was doing. Over a 7 day stay, only saw the same doctor twice! With the exception of a very few nurses, the staff was uncaring and unconcerned with our situation. Went to this facility because they are supposed to be the best.....not. Even. Close.

Thank you staff for taking care of my baby girl when she wasn't feel well. And thank you for the tips on how to tend to her sickness.

Emergency room is very bad you are looking to wait up to 5 to 8 hours to be seen cooks children in Fort Worth is worth the long drive instead !!!

My child has been in the NICU since December 2nd, 2020. Transferred from parkland to children's december 12th after a parklaNd nurse somehow placed one of my daughters chest tubes 5 centimeters too deep inside her. Children's seekers promising and more engaged in caretaking and what not. They only allowed one parent a time in the hospital... The nurses and doctors seem as if they don't fully understand your frustration and questions and just decide to stuff you instead with medical diction that doesn't help understand why she is still here. My concerns go in one ear and out the other. My daughters discharge has been changed 3 times now. It just seems like the only care for keeping your child as long as they can. So I hope if You choose to come here you're friends with a millionaire. Not ideal unless You like having questions avoided, You don't care about Your Partner being with the baby, or You don't care how much knowledge and care the nurses and doctors really have.

The Pediactric Cardiology team saved my grand son's life! Will forever be Thankful for each and everyone that played a role in his care.

Amazing We come to the emergency room by ambulance. They came in to get insurance before the doctor even looks at my son. I'm sure they did a credit check first also. I could have told them I'm a republican and work for a living. 0815 Arrival 081 0830 Insurance and pay 0918 Check on doctor (Told they would check) 0928 Still no doctor 0929 Nurse asked if everything was ok and we told her we did see doctor yet. She got a irritated with us when we asked how would we know we haven't seen doctor. 0942 doctor finally arrives and said he had a phone call.