Chili's Grill & Bar

I went to Chili’s for lunch and had a great time. I ordered the honey chipotle chicken tenders with fries. The food had great flavor. The customer service was very good. I would definitely recommend eating at Chili’s.

This place has gone downhill. Service here sucks! I live in O.C and the next time my family and I crave Chilis, we will be going elsewhere. We ate as a party of 5, came in very hungry after a day of Christmas shopping and found parking right in front, was greeted right away and sat down right away, this place was not busy at all. We took this as a good sign at first but now I know why. We then waited 20 minutes until my husband had to wave someone down so we can be attended to. A lady in a Grey collar shirt came over and apologize and stated she didn't know where our waiter was and asked other employees and no one knew. She then stated she will assist her by taking our drink orders and asked if we liked appetizers in which we stated of course! We are very hungry and have been waiting close to 30 minutes at this point. That still took another 10-15 mins to arrive. At this point I suggested to husband for us to leave, but my husband said let's wait a few more minutes because we were close to home. We then saw the lady talking to another waitress in a red shirt which she went over to another table beside us where others were just sat and started taking their orders ( I had no idea that was our waiter that we have been waiting on) After our drinks and appetizers arrived ( mind you we order 3 apps and lots of drinks, some being cocktails) the same waitress in the red shirt came over and then asked if we were ready to order. No apologies, no introduction, nothing! We ordered and we're checked on once towards the end. We spent good money here and it was a big regret. Yes I tipped her small because she really didn't deserve anything. I will never go back here, let alone take my kids. I will let everyone I know as well how bad this place has gotten. It was not busy at all as there where empty tables all around us to use that as an excuse. Don't waste your time or money!

Chili’s been my favorite restaurant for the last 9+ years. I lived in 3 different states in that time frame and I never recalled getting service better than this location. I ordered something mid because I was out of town and had just went 2 weeks prior. The door was opened when I entered and exited the facility and was greeted by 3 more staff members upon entry. I was seated immediately and the host instantly took my order which came out entirely in less than 10 minutes. This should be a leading location in all areas cause the service was highest of the high and I really hope the staff remains the same.

I ordered the honey chipotle tenders platter, southwest egg rolls, and chips & salsa! All were hot & delicious!

Always a good experience at this location. Been coming here almost 20 years.

The service when I last visited was good, but I visited the place last night! And the service was absolutely fantastic! The food was hot, and appetizers were hot as well. Everything from the cocktails were spot on, and the orders came quick! I was so impressed I gave a big tip!! I was so impressed that I just started with my apps, that my order came 3 minutes later, that how fast the service was!!!!

I like new container very durable I did curbside little few minute was worth waiting for. Food was excellent.. Waitress was very polite. 1/16/24 They have changed a lot inside Waitress attendances us was excellent she had headphones as soon she took I order drinks etc here comes are drinks from other young man and young lady brought are food great team … Thank you very much !!!!

I came here late at night on a business trip. I was sitting at the bar and mid-meal sharted myself. mortified, i explained the situation to the bartender, Reyne. She let me politely excuse myself back to my hotel across the highway to clean up. When i got back, my southwestern egg rolls were waiting under a heat lamp, still crispy and perfect. Reyne even gave me a margarita on the house. Maybe she felt sorry for me, but a friendship was made at chili's that night.