Chili's Grill & Bar

This was a mighty extraordinary meal. It was very delicious and I love the triple dipper, as does everyone. We got it with fried mozzarella and another type of mozzarella stick and boneless wings. Our waiter was Ty, and they were out of this world. They got everything done quick and efficient while staying friendly and personable.

Finally was able to stop in after the grand opening hype has toned down. We sat at the bar and were seated almost immediately. Never had Chili’s before but I would say the food was comparable to any Red Robin, TGI Fridays, etc. I recommend the fried mozzarella and the Mac N Cheese. If you aren’t a fan of salty dishes, this may not be your place. The waitstaff were so sweet considering how crazy this opening must’ve been.

It was good, overall. Clean restaurant and friendly service. The salsa was really watery though, would not order that again. Wish the lights were more dim to give more of a restaurant vibe, but overall it was a good experience. Loved my brisket quesadilla and my husband enjoyed his fajita.

Started off strong with the onion blossom, but our drinks did not get refilled once during our time here- we had to make a good effort to get the waitresses attention to order another drink (although she was very sweet she seemed stretched thin) and the food was not terrible but not very good either. Steak had a very chewy texture, my fiancé did not eat it. Overall the food was just not worth what we paid for it.

I did not anticipate an opening night on a Monday to be as packed as it was. The staff did an amazing job keeping up with things. I was seated at the bar and Ed and the bar staff were incredible. There was an understandable wait for the food. There was an issue where someone else accidentally got my ordered Awesome Blossom and Ed took care of getting me my order and fixing everything. I was a little disappointed they ran out of skillets for the skillet cookie, but it was definitely not a deal breaker. The special Scranton margarita was delicious and pretty strong, I hope it will become a permanent addition to the menu. Overall great experience and I can’t wait to come back with the family when it is a little less crowded and there is more of an opportunity to explore the decor.

Stopped over before Rocky 4 at Cinemark and got the wicked drink special ! Delicious!!! Got a fun stirrer to take home … Triple dipper was order and was delicious!!! The lady we had waiting on us was so friendly and fast

The service was good and we didn't wait long to be seated. The food came out quickly but it wasn't great. Sauces tasted like they were watered down and we had four different meals that didn't make us want to go back.

We LOVE Chilis!! I like that you can add yourself to the wait-list before arriving. 😊 Everything had been perfect the last few times we visited.

Although from the area I've lived in Washington state for several years and stopped in with my wife and a friend this evening and had a very positive experience. Although fairly busy, we were seated promptly and had very attentive service in the bar area. Prices were quite reasonable and the quantity of food, drink refills, and overall pace of service was excellent.

I like Chili's the most - of the "big 3". This is a new location - recently built of the old footprint of the previous Pizzeria Uno". Nice place. Good layout with lots of room/seating. Service was very attentive, although they did try to seat us right by the front door. We asked to a booth. No "happy hour" to speak of. We got the free Chips and Salsa. Man, were they salty. Food was good. I had the Triple Dipper. My wife had the Quesadilla Salad. Will return the next time we're up here.

Service was good and food was pretty decent for the price. I went maybe 3-5 times and I'd go back!

It's Chilis. You shouldn't expect too much, but it's not bad at all. No reason not to join the rewards program to get the free chips and salsa (which are quite tasty), and the rest of the food is just okay. The workers are usually very nice, and you do usually need to wait for a table but that's fine. For some reason (and I don't see anyone else talking about this), something seems to be wrong with the air quality / circulation in this restaurant. Of the several times we've been, at least one person in my party (including me) has felt sick or nauseous before even getting our food. I'm unsure of what else it could be, but like I said, nobody else has mentioned it so I don't know. Overall, it's just fine.

This chilis is great. We love the service we receive and the food is alway made to order.

So i took a long break from chillis to lock in and smallen my back but alast, im back to my home. The atmosphere in there was just right. Our server was very nice and we made some jokes with him. You already know the food was so bussin. I'm so glad that i'm back to where I belong, Chili's

Typical chain restaurant. Service was excellent. Food is good. Stopped on a quick lunch break. It is what it is. My kids like eating here so they recommended it.

2 weeks after opening and it's still an hour wait. The waitress said oh man, that's a long wait, how about it get you started with some chips and salsa (implying due to our wait....NOPE...$8) Sliders came out raw so they took them off the bill LOUD....SO VERY LOUD! I chilis but this was just an OK visit

Wicked drinks were smaller than advertised and didn't come with anything in them. Food was under cooked. Staff were slowed. Worst restaurant in Dickson city. There are so maybe places that are better than here I rather go to Applebees. Genuinely wish I could have my money back.

Their website advertises weekend all day happy hour at this location but, we were told that happy hour ends at 4:00 PM on Saturday. When questioned about the discrepancy we were told they sometimes have trouble updating their website. I call bullshit, false advertising and bait and switch. Chain restaurant s are the worst.

Contrary to the negative reviews, we very much enjoyed our time here. Proper cutlery and napkins were served before we ordered. Yes, it can be loud. People have kids. Expect some noise, especially during the weekend. The waitress was very professional and checked on our progress throughout our stay. Thank you Samara! The food was delicious. The only critique is that I was not asked how my burger was to be cooked. I was just lucky it came medium well. The restaurant was clean and inviting. The environment mimics The Office as anticipated. Well done gang!

Food quality! And prices! Restaurant was clean staff was very nice Food was not very good ribs were tuff. Rest of the food was just okay definitely not worth the price!

You should be able to do call ahead seating on the app. Other than that, it's a good place to eat. Their guacamole is excellent.

Been here 3 times and it was pretty bad each time. This last time was the worst. Bad service, cold food, one meal arrived just as everyone else was finished eating. This was our last attempt...won't be back.

We decided to try Chili's last night after doing some shopping. The wait was only 15 minutes. We were shown to our table then it went downhill from there. We overheard another server tell a customer that the AC hasn't worked for a couple of days. It was warm but not unbearable. After 15 minutes our server arrived . We placed our drink order which didn't take too long. I ordered a burger which came out barely warm and my wife ordered a salad which came with the wrong dressing. We had to ask for utensils and napkins. At no time did our server ever return to the table. I hope that management will get the bugs out, it will be a long time before we return.

We came to Scranton, Pennsylvania for a wedding of a family friend. We needed a place to eat so we decided to head to Chili's in honor of the Office. We had a large party of 9, and I must say our waiter, Amanda, was very pleasing. Our oldest person was 22 and our youngest was 12 and Amanda was extremely patient. She had great recommendations and handled a hectic party very efficiently. Waiters like these keep chains like Chili's alive and well. The food was great with good sized portions. Overall, an amazing dining experience!

My server anna was amazing, she was very attentive and so sweet. food was great like always, but anna was such an angel.

The fries came out raw the service was horrible and our server rolled her eyes at us my uncle finished his food before my aunt could get hers and her drink wasn't here til we got our food and then they brought out the wrong drink. very busy and loud.

The day started with me doing the boat kid dance into the restaurant. Trying to aura farm but I stopped after the looks of the service workers in the restaurant. Good service overall. We enjoyed our experience. The waitress was very helpful. Too much sauce on the mozzarella and very little chicken in the crisps. The scenery was very interesting to say the least. There was Spanish news that no one could understand. Put on more sports channels in English. The food was fairly good overall. They gave us more food than we asked for which made me too full. The water was too spicy. I also was briefly talking about the hit show Breaking Bad. I was talking about season 2 and they spoiled the ending. I didn't even watch that part yet. Made my day a whole lot worse. Also, spoiled that Badger got arrested. What a shame. Thank you. Great restaurant. Would recommend.

The food was delicious and our server was very attentive and polite. Our kids enjoyed the Mac and cheese then best.

The service could definitely improve. The waitress we had was uppity and showed no interest in us. She was very slow. It took 10 minutes sitting at the table before she gave us a menu. She got our order wrong. And then when she tried to correct it, she got it wrong again. Then finally she overcharged us so I paid double for something that I did not even get. It was my fault for not noticing that she overcharged us until I got home. I'm very upset.

chicken was not tender. sliders were alright but meat couldve been juicier. mozzarella sticks were good. dessert was good but super pricey

Our food was very delicious and dessert was amazing! Food came in a timely manner! Great service!

The food was delicious!!! First time there and will definitely go back!!! Servers were really nice!!

We had Haley as our waitress. She was the BEST!! She made sure we were taken care of from the second we were seated in her section. She was also very good with our kids who was getting antsy. Made sure to give them things to do / color. She went out of her way for us . And we appreciate everything she did in our short time there

The food is insanely good can't wait to go back staff is amazing and treat kids incredibly

The weight was so long that I just wanted to leave so bad because of the light so I'm gonna read the two stars so I love chili. It was really good but it wasn't worth the wait so bye-bye people the service perfect inside the place was super cool amazing so yeah that's my. review.

My family and I decided to visit the location for my mom's birthday. We heard it was "the office" themed but I just really can't see the hype because it was not worth the drive. They have the photo ops and that is all. It was like eating at any other fast food place. Our utensils were barely cleaned and it was oddly expensive for items that seemed small. Wasn't worth the almost hour wait to get our food and even getting refills on our drinks. It was kid infested as well. Overall, it was a huge let down.

Took over 1 to get appetizer and only received after asked for it. Another hour and had to ask for our burgers and within 10 minutes received but forgot fries. Another 15 minutes received wrong fries. Appetizer was blossom onion and was very good. Burgers were over cooked and dry and missing some of toppings. First and last time at chilis.

Chili's always provides 5 star service in every way possible. The nostalgia featuring The Office is everywhere and adds a different level of enjoyment to being there.

i had takeout and the food was mid, the service was alright, but the place actually seemed pretty nice, and it was also a little pricy for the food that they served

First, I want to say the food was great and needed no improvements! The two stars is for the experience. It was a short wait for a Tuesday night which was wonderful as my husband and I love Chili's. This was our second time going to this location and we were excited. He ordered his burger and I had ordered a brisket quesadilla (she never repeated the order back but I didn't think anything of it as I assumed she heard everything right). I'm not sure if the server couldn't hear me over the noise of other tables but I had received a chicken bacon ranch quesadilla instead. I wasn't really thinking as I ate as I assumed it was correct until my husband pointed out it was chicken. He flagged the waitress down (didn't get her name but she was polite and friendly for the most part) and we explained the situation. She said she heard chicken bacon and ranch so the manager would probably say no to a replacement but I could buy ANOTHER quesadilla (the original one I ordered) and take it to go. I didn't want to cause a scene so I declined and ordered some mozzarella sticks and just took the CBR quesadilla in a box. I left a 20% tip because I felt guilty despite my husband's insistence I had specifically said brisket (he had ordered something with bacon and ranch so she must've misheard). When paying she stood at the table as I put in the tip and would not let us leave the review for our dinner tonight (I was able to do this the last time I had gone a few months ago) because she grabbed the tablet from my husband and entered it in herself (my husband's words). The food was really good (I had eaten a little less than half of my food but enough to be considered over half/half I suppose?) but it was disappointing since I didn't get what I ordered and therefore soured the experience for me.

Terrible service. Think of hiring more servers.... Waiting 45 minutes to be sat in an empty restaurant while hostesses giggle and play on their phones

Went for happy hour like we have been the past few weeks today they told us happy hour is only in the "bar" area not the other half of the restaurant.

My family and I went there on April 9th, this was the 3rd day after opening, they already ran out of the southwestern egg rolls. We had to get up and stand get the waiters attention to get drink refills, we had to do the same thing to get napkins. The food was really mediocre. The Texas cheese fries were awful, the cheese on top was was like glue holding all the limp fries together. Bottom line- long wait for food, they are understaffed, the poor waiters and waitresses were running around like crazy with so many people at the restaurant. If you really wanna go for the mediocre food, wait a few more weeks

Food was as expected. Staff was welcoming and Service was good. Table was ready at designated time. restaurant was clean and inviting.

I ordered a bacon cheeseburger. It had neither cheese nor bacon. I'm not sure how that happens but it did.

Food wasn't bad but service was unfortunately awful. Wait time was surprisingly not bad for going on mother's day but would expect waaay better service than what we got for there being a full house of employees present.

Food was good and came hot. The service was amazing. Our waitress was nice and attentive. There was an hour and a half wait. But it just opened so I was expecting something like that.

We love Chilis and we love The Office so we couldn't wait to check out the new restaurant. Easily the worst Chilis we've ever been too. The Office memorabilia was so fun to see but the rest of the experience was awful. The hostess was rude and the food took forever. Our table didn't have silverware so we had to ask our server, all three of us ordered food that needed a fork, she proceeded to bring us one fork. So we asked a different sever for some cutlery and they also brought us one fork. Towards the end of the meal my husband was actively eating the awesome blossom when our server yanked it out from under him....the restaurant was basically empty it's not like they needed the table. We will never be back, which is a shame because Chilis is usually the best.

Tried coming on a Saturday night. Got here at 5. Said it would be an hour 15 minutes. After we waited an hour and a half we went to check the status and were 28th on the list. Although office theme is cool waiting for an hour and half for chillis isn't.

This is a struggle. I loved the food the first time we came. We got right in with no issues. I am currently sitting in the parking lot on a waitlist. I was told 45 minutes, an hour and half ago. If people do not know how to estimate wait times, they need to really hire someone who does. It's disrespectful to customers' time. I would have gone somewhere else right off the bat instead of thinking we'd actually get in to eat. With so many restaurants in the area, it's really not worth the wait.

We went in tonight and had to go on a waitlist and we were told that the wait time was an hour and 15 minutes and as of now we are still currently waiting almost 3 hours later.

Wait time was well over an hour. Everything was running smoothly until the food came. Received undercooked sliders. By the time they came out with new ones, everyone else had eaten. But the kicker was they only gave me 2 sliders and not 4 like I had originally ordered! Refund looked like it was done, only to get home and see a charge for kids sliders. (They charged me for the 2) called and spoke to manager Jason who said he will refund the correct amount back to my card. Not great customer service if you want me to come back! Our waiter Bobby was the best part of the whole experience, pleasant and was helpful which I appreciated, wasn't his fault.

Service was super slow waited 4 and a half hours to get a table and hostess was rude and not accommodating. Another half hour to get our food. This restaurant should not take this many guests on the wait list this is outrageous. I am 8 months pregnant and had to wait on my feet the whole time as there was no seating available. I will not be returning. Hostess also mentioned people were on the waitlist for 7 hours and all the empty tables were being reserved for customers that "might come in".

Waited over two hours to go from 53 on list to 25 screw that chilis isn't that good it's just another fridays or Applebees type of place. Not worth that long of a wait.

first time going to chilis & i went with my friend, we previously signed up for rewards, and we were going to get the free chips and salsa, but it never came . Then, my friend and i went to the bathroom (we left things at the table to show we were still there like our phones, wallets, keys, and drinks, and they took all of our stuff and brought it to the host stand and they cleaned the table taking our wallets, phones, etc, and brought it to front at the host stand. the host was very rude and disrespectful, as was the busser. they said we needed a manager if we wanted to continue sitting at the the table, even though we weren't done and didn't pay, and would have liked to order a dessert, despite all of that there was amazing food and an amazing server. (they definitely need to wait more then 5 seconds for people to come back to their table after using the bathroom & and train the bussers and hostesses to not clean off tables in use.)