Chili's Grill & Bar

I just honestly had a taste for a Cookie Sundae. I got fries to balance the desert. & a good drink. Everything is delicious as always!!! Oh and my daughter got a Watermelon Lemonade & loved it. I have not tried it yet. But I will next time.

Triple Dipper is the truth, the Swiss mushroom burger is to die for and those chicken crisper don't get me started! Good place for the whole family or hell even by yourself you'll have a good time. Staff is awesome.

The food was great. We arrived at 9, we were done by 9:40 with what felt like plenty of time to go enjoy our food. The. Burgers were top notch as always. The baked potato soup had so many yummy potatoes and bacon. The enchiladas soup delicious as expected. But the service was so so. Our waitress seemed unhappy to have 5 people at the table. 5 people who understand we are a bigger group, but we are pretty easy going. Overhead the person making a comment in the back about having to get refills. We did not ask for much. We left a tidy table and were polite. It was a Monday and later than we normally go to a restaurant, but it was well before closing time. We weren't even the last people to come into the restaurant. That happenrd about 15-20 minutes before 10. 🤷

Why this location only have 3 star rating, I don't know. That does not match with our experience. Service was good, bartender was attentive, and was able to keep up with her bartop and all the incoming orders for drinks from the whole dining room. Service was rather slow. Maybe that's why they only have 3 stars on Yelp. 15ish minutes or more for dessert. The standard is 8-10 minutes. Our burger (the Bacon Rancher) was delicious. While it wasn't cooked to order as we would have liked (it was well done instead of the medium we had ordered), it was still very juicy and flavorful. Then we finished with Skillet Chocolate Chip Cookie dessert. It too was yummy. It could have used a double scoop of ice cream to better valve the richness of the cookie.

Great food, I ordered the Old timer burger with fries and let me tell you, it didn’t disappoint. My burger was huge, juicy, tender, seasoned really good. 1st time going to Chili’s in years, atmosphere was lively and crowded. I waited 20 minutes for my food. My Server was Sam and she was very busy but she managed to be attentive to our table at all times. She was a really good Server/Hostess. My daughter had issues with her plate but all in all Service was Great…

Busy location for the chain, we had about a half hour wait and the restaurant space itself was rather small. That being said, our server was fantastic and had a great attitude. The food was decent, maybe just a tad pricy for what it was.

I went to chillis to have a good time with friends and was given a horrible experience. Our waitress was not nice to us and it felt like we were being rushed after being there for 2 minutes. The waitress took a very long time to bring us our drinks. We got an entree which was the cheese fries it tasted old and the cheese was burnt and not a good experience. When we got our actual meal the fries tasted Fresh but the mash potatoes tasted old and were horrible. When it got to paying she decided to take it into her own hands and grabbing the paying machine although we did not ask her to. When it got time to give a tip and to pick the experience rating she stared down our back and decided to take it from my friend while he was doing to rating to give herself a 5 star rating. Through out the meal she didn’t really talk to us or treated us nicely but weirdly enough when we were paying she wanted to be talkative and start being nice. The experience was horrible and I will not be going back to that location.

I went to Chili’s today and ordered a Triple Dipper with boneless buffalo wings, honey chipotle mozzarella sticks and southwestern egg rolls along with a Chipotle Fresh Mex Bowl. The bowl was good but the Triple Dipper box was terrible. The wings had no sauce, the egg rolls were not cooked all the way and the mozzarella sticks were very salty. This was a pickup order and it felt like no effort was put into making it right. I only tipped one dollar, but that should not affect the quality of the food. Staff should not depend on tips to decide who gets good service. If someone wants full pay based on effort they should work somewhere that pays hourly instead of relying on tips. I usually enjoy Chilis but this experience was disappointing and not worth what I paid. I hope management takes this as feedback to improve consistency and quality for pickup orders.

We came here for an impromptu birthday dinner for my daughter. We hadn't been to Chili's in years, so she was disappointed to see that their chicken crispers had changed. The server was nice but not very attentive. So much was going on - It was a busy Friday night. She'd bring drinks and then disappear for a long time. My food was wrong & the correct food wasn't brought out to me until my entire party was done eating. So, I took it home. The chicken strips were salty and extremely dry! We also ordered 2 molten lava cake & they were both tough as if they had been in the microwave too long. The parking lot is tiny & there's always a long wait to be seated. I wouldn't come back to this location because of this experience. She definitely wished she had chosen a different restaurant for her birthday meal.

I've always liked Chillis! They have a great menu. So many meals to chose from. I do suggest to get there a little early on the weekends as the tables full up fast. Nice clean modern decor, and I loved our waitress she was so nice and was spot on the service. I love there nachos, so I ordered the "Dip Trio". The chips are so light and crispy and you get to chose your dips. I could have eaten all of it! Also ordered the "8piece Bone-in Wings" I'm a dipper so I normally do not like sauce on them, but I got the "Sweet Chilli Zing" sauce. You can never go wrong at Chillis! I will definitely try one of their desserts next time.

Typical Chilis restaurant. Bright, lively atmosphere. Friendly staff, televisions on the walls and a good time waiting to be had. Multiple menus promoting various drinks and appetizers. Beyond that there is a decent menu of salads, burgers, various meats, pastas and fajitas. I went the fajita route. They were ok and yes, I know, get fajitas at a Mexican restaurant and not Chilis. I did the steak and shrimp combo and found the shrimp to be more favorable. Wasn't a fan of the rice. Someday I'll be back at a Chilis and will return to the smokehouse combo which is my norm.

This chilis is ALWAYS packed and pretty slow, but it is the only one in the area so they WILL continue to see me. The food, after the usual 30 minute wait, is ALWAYS delicious and hot. The servers are definitely busy, but they still get the job done and do so with grace. It's a stressful environment, but they make it work. And for that I am thankful. Working this chilis genuinely must be like working in texas roadhouse on a sunday. I love all of the staff here always

My daughter wanted to stop in for her birthday to try the triple dinner appetizer platter. She wasn't impressed, the cheese sticks were delicious but the sliders were basic and the chicken bites were nothing special. I had a 8 oz steak which was actually delicious but my rice was under cooked and so was my asparagus. Our server was very attentive and did a wonderful job. We waited about 15 minutes which wasn't too bad for a busy Saturday. Use the Yelp app to make reservations ahead of time I loved that.

This last minute dinner choice was perfect. Our server was training a new employee and they both were excellent!!! Sorry, no names, But the service, food, drinks and atmosphere was pretty exceptional for a Wednesday evening. The restaurant was busy, but the wait to be seated and served wasn't long at all Several birthday's were being celebrated that added to the fun. My bacon cheeseburger was cooked perfectly, crispy golden delicious fries and a delicious well mixed mango margarita. Thanks Chili's!!!

I come here all the time. They have hands down the most organized service. A team for chips, another one for salad, one for drinks. You get the idea. On this visit, there were at least 2 parties of 20 or more people. That didn't affect their awesome service. I always get the 3 for Me deal. You can't beat all this for $10.99. I try to make different combinations, so I don't get bored. On this visit, I ordered my free chips and salsa. It is always free and you claim the coupon when you pay through the table machine. I ordered my unsweetened tea with Splenda, a garden salad with balsamic creamy dressing, the chicken sandwich by less with lettuce on the side and black beans and honey mustard on the side. My husband just ordered it as is. The salsa needs work. It's not my favorite. The balsamic dressing is bomb. The chicken is crispy and tender. Overall, it was really good. I'll post my other combinations soon. Definitely keep coming back. One thing: don't try to reserve a table through YELP, the restaurant will cancel it. They only let you check in person. If the wait is ever 30 minutes, I just cross over to Ross to kill time, but they do have a patio area outside if you hate crowds.

I will start with I have not been to a Chili's in forever but mainly wanted to try the aesthetically pleasing margaritas that were being advertised! The drinks were both delicious with the green one being a bit stronger. We split the appetizers always been a huge fan of the eggrolls , and the honey chipotle crispers were great as well even when warmed up the next day. Restaurant was surprisingly packed and so we didn't have to wait for a table we sat at the bar Food took longer than expected but it did come out hot so I won't complain! You can't beat $6 deliciousness go now not sure how long these are in season!

There was a little wait as it was a snow day here in RVA. We waited about 15 min which 29 was quoted and then sat. Cute corner by the window. We were immediately greeted by kelly who was the sweetest server I've had in a while. Her customer service is top tier. On a busy day she had a busy section and was all over the place but made you feel like you were her only table while being so attentive to every one. I will definitely be requesting her. Our food and drinks came out hot and fresh and not watered down. She even made sure to bring our disposable utensils. The establishment including the bathroom was well organized and clean. This was a great visit and will def be returning.

Went for lunch on a Thursday. It was really busy. There was no greeter at the door when we walked in, so we (along with 3 other parties) had to wait about 7 minutes. We finally were seated, and our waitress came right over. Food was ok. My burger was dry, but nachos were good. Waitress wasn't attentive, maybe because it was busy. And we had to listen to loud training videos a trainee was listening too. Overall, not totally horrible, but not the best experience.

The fall and rise of Chili's will be written in history books. We got their triple dipper with sliders, Nashville hot mozz sticks and honey chipotle chicken crispers, their BBQ platter with ribs and cheddar sausages corn elote and their 3 meal deal with Chicken, bacon ranch quesadillas. Everything was amazing. Each and every item was everything you want and expected from our nostalgia "fine dining" experiences. Even the corn on the cob elote was perfectly steamed and seasoned. Hats off to the chefs. We know it's prepared the way it is, but they still have to follow recipes and seasoning, and they do it well! We had a wonderful dinner on Sunday night. It was so busy but we got a booth for our sleeping 2YO. Service was great, especially for how busy it was. I felt God in that Chili's that night.

This Chili's has been so good lately! The food is always fresh and delicious. The 3 for me special is such a steal and if you have a rewards account you get chips and salsa free. The blackberry tea is my favorite and my fiance loves the monthly margaritas. Even when they're really busy, the service has been pretty good. It can be a little loud on the weekends but that's expected for the type of restaurant. My son has seemed happy with the kids menu as well. All in all an affordable and family friendly restaurant.

Service meh. Go for the chicken crispers. Skip the steak. *we did go during a busy Mother's Day at the end of the night. So will give them a pass. Also got a strawberry lemonade for the road no questions asked!

Why this location only have 3 star rating, I don't know. That does not match with our experience. Service was good, bartender was attentive, and was able to keep up with her bartop and all the incoming orders for drinks from the whole dining room. Service was rather slow. Maybe that's why they only have 3 stars on Yelp. 15ish minutes or more for dessert. The standard is 8-10 minutes. Our burger (the Bacon Rancher) was delicious. While it wasn't cooked to order as we would have liked (it was well done instead of the medium we had ordered), it was still very juicy and flavorful. Then we finished with Skillet Chocolate Chip Cookie dessert. It too was yummy. It could have used a double scoop of ice cream to better valve the richness of the cookie.

If I could give no stars I would. And if I could make them take me to the hospital I would. I don't know what they put in their salad yes the Santa Fe salad but I am currently sitting keeled over a toilet at 1:07 am in the morning thinking about thoughts of murder because something in there kitchen is clearly not sanitised enough for me to have the reaction I am having right now. My friend texted me before writing also on the toilet too so I know it's not just me and he got the sliders. Don't go here just don't

everything was great I had the QP burger my Mom had the smash burger , nice portions , the food and service were excellent ! I will definitely return here to eat. The ambience was cheerful.

Waitress Kira (spell check) was one of the best waitresses I've ever encountered. She was so sweet and outgoing. Her niceness was not forced, was very natural. My kiddo dropped his drink and she informed him that mistakes happen

One a fantastic chilis establishment. Honestly cannot go wrong anytime you choose to dine in at any one of there places but this one especially had great service, food, and ambience. Shoulda got the margs though. What a missed opportunity. I will riot until a new one opens in cville.

Great meal! Shy took such good care of us. He was SO kind It made my night. He was attentive and positive and had great energy! Food was good and It was clean. Thanks so much shy!!

It was my 1st time here and I liked it. People were very chill and I liked the relaxed, unrushed vibe, which is new to me. 1. Reservation: not necessary, enough seats 2. Food: 4 stars - I liked their salsa and chips. Loved how thin the chips were - Guacamole could have been better - Shrimp and steak fajitas: good. 3. Drinks: margarita was good and generous portion 4. Service: we sat at the bar and loved our server. I was quite surprised how good this place was. Don't expect some michelin star things here, they deliver what they promised, comfortable food, booth, service and atmosphere.

My youngest son and I had some bonding time today and got lunch at Chili's. My burger was fresh and fries were hot. Our waitress made sure we had everything we needed throughout our meal and they had every football game we wanted to see on TV lol. The 3 for me special is the perfect meal for something quick and still tastes fresh.

The service and the food was really horrible it started with the Texas fries I found an orange in my fries I'm like ok mistake then when they brought out a remake of the fries there was and orange in that one so I asked the waitress is this something new they are doing she stated no I don't know what's going on back there this does not supposed to be in here she apologize and said I will take this off your order i'm like OK fine at this point so my daughter was eating her food and we noticed a ant on the table we called the waitress again and let her know it's an ant on the table and as she was standing there, we noticed an ant on my daughter's plate she didn't state it. I don't know why they're still seeing people here we had this problem earlier. All I could do is shake my head. Can we see the manager? basically he really does nothing but takes my daughters order off the ticket

April 2025 9950 Brook Rd Glen Allen, VA 23059 location We have never gone to a Chili's Grill & Bar restaurant in Richmond before and decided to try this place. We arrived after the lunch rush. I went and picked up the menus and we sat down in a booth to look everything over. Several minutes passed and a blond waitress walked past our table to check on a family of 3 who sat nearby. The waitress stopped by our table and addressed the 2 of us as 'guys'. How are you guys doing today, is what she said. I don't know when that became a saying especially when the person(s) are clearly Women! Addressing Women as guys is very Disrespectful and Annoying! I responded that we were Not guys and that was rude of the waitress to address us as such! The blond waitress's face turned beet red and without a word of apology, she did an abrupt turn and walked away from our table. I was just about to get up and seek the manager of the restaurant, when a very nice young lady (the name on the receipt is Teondra) who was assisting with the to go orders, approached to ask if we were ready to order. She did Not address us as guys! She answered our questions, and recorded our to go food order. I don't understand why it took over 15 minutes to receive the food but the food was okay. The lunch rush was over by the time we arrived. A huge Thank You to Miss Teondra, a very nice young lady, who added some sunshine and positivity to an otherwise unpleasant first time experience. Advice to management: Inform your employees to re-frame from addressing Women as guys! Its really very simple....Just say Hello, would you like to order now? Also, management should hired a professional cleaning crew. The area we sat in was dusty and had a old food smell.

Friendly staff at this location make this Holiday Strawberry & Blackberry Margarita even merrier! Quick service & easy atmosphere. Grab the Triple Dipper with lots of choices & wing sauces! Plenty of more healthy choices too!

Everything was great as usual. Friendly helpful staff, good food, decent prices. We come here several times a month and always a good experience.

I chose this spot for an evening meal as I hadn't been here for years. The last thing I ordered were their chicken strips which were delicious. In this recent visit, this was not the case. The chicken tenders were smaller in size and lacked flavor. We also ordered the double stacked ranch burger and the meat was surely plentiful but the fries were extremely salty. This was disappointing because near $20 for a burger entree, you would hope the fries were alright. We also wanted to try their chicken ranch quesadilla as an appetizer but ended up getting them after our entrees. They were not enjoyable nor worth the price as you barely get any meat in it. It's two tortilla shells sandwiched together with sour cream, lettuce, and pico de gallo on the side. This was a busy night and understood service may be slower but gratefully, the wait for food wasn't an issue at all. However, we also weren't refilled on our drinks nor offered during the duration of our meal. The overall experience would not encourage us to return.

Katie and Hannah are awesome service members... kind and professional!!! They greeted us with a smile and promptly took our orders. Food and drinks were grate ... highly recommend this store

The bartender was very polite and kind. I stopped in for quick lunch and to get to go items for husband later. I was starving after shopping near by and had not been to a chilis in a long time. I wish I had just gone home. Please! please! don't get the chicken fajita explosion salad. The chicken was still frozen, the cheese was moldy and lettuce wilted. The side quesadilla bites were also burnt. The nice bartender had them remake them but they need to clean/change oil. They were terrible. My stomach felt terrible minutes after leaving there. I unfortunately have food poisoning and being admitted to hospital. Don't order any salad or chicken from this restaurant. Henrico doctors hospital doing a report from my visit. Actually just do yourself a favor a realize this chain has gone way down the hill. Don't go there to eat. So disappointing. I just wanted a salad and take out. Got food poisoning instead and don't wish this on anyone.

The 3 for you special is a great choice for a great juicy hamburger fries and a soft drink. It is also a great bargain. It also includes chips and salsa for a starter. My waitress of choice is Alice. She is very attentive. The place is spotless and a pleasant place to go for lunch

Food and Service was good. I loved that they had all day happy hour on the weekends and the chips & salsa are bottomless.

I made a reservation online a week in advance considering it was a holiday weekend. I received several reminder texts and emails. They canceled it the day of 2 hours prior. They said they don't take online reservations. You have to physically come in and speak to a host to get in the wait list.

Good service and prices. It was a busy Friday night but after being put on the wait list we were seated under 30 minutes. Waitress was great!

Got there during the rush, yes there was a wait but we were told 20 minutes felt like 10. Amazing table turnover and even better service got the triple dipper, the fajita combo and some extra sides. Overall a 10/10 experience.

Chili's is a great place to eat. I like the three for me option. Hard to beat their bacon burger, fries, and the chips and salsa. Very affordable and very good.

Stopped here on a road trip while charging up the Tesla. They were clearly having staffing issues, but let me tell you the manager at this location was a ROCKSTAR! She seated us and served us, all while running the bar, serving other diners, and running the hostess station . That woman deserves a raise, she went so above and beyond that I will be writing to Chili's corporate about how wonderful she made our experience given the circumstances! Hard working managers who truly care about a restaurant during tough times deserve all the praise I can give. At the location in my hometown up north, we saw the manager sitting in a booth chatting with friends while two servers struggled to run the entire restaurant (while the bar was "shut down"). Great to see there's still hard working managers like this one out there who care...

So, my rating is based solely on my experience at the bar. After a long, hot evening my friends and I were feeling parched and in search for liquid perfection. Our adventure led us to Chili's We were greeted by a very attentive bartender! I can't remember her name, but she was wonderful. My first drink "The Castaway" was amazing. It was light and refreshing. (Let's see it included rum, mango, more rum, pineapple) Of course we did a round of shots. Then I tried the Firecracker Margarita ( $5.00 special) I'm not a frozen drink kinda girl, but my friend had it and I'm willing to try almost anything once. Well, it didn't tickle my fancy. The bartender could tell it really wasn't my thing and asked if I wanted to try her Fresh Margarita on the rocks. Let's just say that margarita was everything. Overall, the experience was great! I'd definitely return.

I will say I have not been to a chili's in a couple of years, but the food was as I remembered. The facility seemed clean and there was plenty of parking. The thing that was so stand out about this particular place was our waiter was amazing even though you could tell they were short staffed! Would definitely go back if he was working, I wish I would of got his name but he was great!

DO NOT ORDER TO-GO FOOD FROM THE BROOK RD CHILI'S!!! YOU ARE GOING TO HAVE A BAD TIME AND THE "MANAGER" THINKS CHILDISH LIES ARE AN ACCEPTABLE BUSINESS PRACTICE!! Just waited an hour to pick-up food, stuck in front of the bathrooms because the "manager" at the Brook Rd Chilis only allowed DoorDash drivers to sit down while we waited an eternity. After about 30 minutes of waiting, it was obvious that the "manager" was only concerned with completing DoorDash orders due to their increased mobile order profits. The "manager" also became rude whenever someone new walked in and asked the status of their orders, roughly 12 others at the peak of this awful experience. Despite how much the "manager" said he was rushing to get the food ready, only mobile orders continued to be fulfilled. The biggest problem of this situation is that I received a text message that the food was ready at 6:25, and I would never have gone in to pick-up the food if I knew I would be walking out at 7:25. How does notifying patrons of a complete order, when they will have to wait an hour, benefit Chili's? The "manager" eventually stopped coming out of the kitchen, probably because belittling patrons who have already ordered and paid online wasn't going his way. At the end of what has become the last time I ever eat Chili's, my food was cold, which makes the wait make no sense if the food was ready to go? The service at the Brook Rd Chili's has been continuing to go down over the last year, but tonight's "manager" makes me question internal decision making/manager qualifications and I sincerely hope this franchise get's "Red Lobster'ed" in the near future.

what can i say about this chili's that i haven't said before, honestly i don't know why i keep giving them chance after chance, maybe hoping for new management, new waiters, new hostess, honestly if you don't go just to drink at the bar don't bother, this restaurant will NEVER fail, to fail, this was probably the 2nd time i have had to walk out, because, you get sat down by someone who hates their job, wait for almost 30 min before even getting a drink, and even the managers who are walking around, do their absolute best to avoid saying hey has anyone come to help you? the whole staff needs to be fired, besides maybe the cooks, and the bartenders. if you hate your job, quit, trust me everyone is hiring.

the silverware is not even washed it's dirty the food takes so long to get out the table wasn't even clean when we got here (we had a reservation) the service is super bad the waitress doesn't even come to refill our drinks she walks past and doesn't say anything I don't recommend this chilis

First the server took almost 10 min to greet the table then when we started to order we were refused our order. The reason behind not allowing us to order was because I couldn't eat off my husbands food that we couldn't share food. I have recently went through surgery that restricts how much I can eat so I always just nibble. However it is not allowed at Chilis so that if we're were going to eat there we would have to order two separate meals. So I guess they don't have to worry about my business anymore. I will never go back. This is discrimination for people with health and weight issues and will never support a business that has horrible morals.

Shan the waiter made our eating experience at Chili's an extraordinary one! I Love excellent customer service!! Shan went way beyond the call of duty! Shan was on point regarding my meal selection, made sure we had everything we needed, and wasn't overbearing! Someone's parents dida a great job! I got the Thai chili chicken tenders, southwest soup (so hearty) and lemonade, $10- 3 pick special! And we were blown away! You all need to run to Chili's and take advantage of the special's! My sister got the chicken margarita with side salad and lemonade! There was so much food we packed it up to go! Shan was so gracious and accommodating! Chili's Managers, clone Shan, or give them a raise and promotion, so others can be properly trained, or they will leave! I highly recommend this Chili's location! Ask to be seated in Shan's section, for exceptional service

The food was more than delicious, and our server was very nice and helpful the entire time ( his name was Cedric ). This has got to be the best restaurant we've ever eaten at, definitely worth eating at!

We had an amazing server his name was Cedric. Our food was phenomenal and it came out very fast. I totally recommend this location!! The dining room was very clean and relaxing!

I got the chicken bacon quesadilla and had very little chicken and less bacon. Basically a tortilla.

This is my friend Salad John's favorite Chili's. He loves this place. He always pays for me when we go together. He lives in Jackson Ward in the city right by the GINORMOUS Rite Aid and VCU campus. So the drive to Glen Allen is always a nice 20-45 minute catch-up session. Salad John is a great guy and it's so cool to see a Chili's make him so happy. Thank You, Chili's for making my friend so happy. It's also close to the Barnes & Noble and Ross's, etc. Great place to get a meal with a friend and get some shopping in.

Chili's is always the move! Their molten lava cake was more stiff than I remember but they had great margaritas and wonderful customer service. No outdoor seating here tho :(

Very disappointed with my dinner this evening! It's even more disappointing that I've been calling for over an hour to complain to a manager but there has been no answer! I ordered Salmon with rice and loaded potatoes. The salmon was very dry, overcooked and dark on the backside! The rice was hard and undercooked and the mashed potatoes were old! I also ordered chicken quesadillas for my son and they were rubbery! Meals are now in the trash! You guys need to do much better! To go orders should be as fresh as they'd be if served inside the restaurant! Shame on you for giving us this garbage! In addition, although you may be busy there is no reason someone couldn't answer the phone! You want folks to patronize your company?? Well, it's YOUR responsibility to make sure every meal is fresh! No sauce on the salmon at all! Just DRY.. DRY..DRY!

WOW!!! If there was a way to give this location 10 stars I would. We had a large party of 15 on Monday's day and our waiter (Justin) was beyond outstanding. He worked our table alone and kept everyone's drink refreshed WITHOUT anyone requesting, appetizers came out speed lightning and all our entrees were perfect. Thank you so much for making our Mother's Day extra special.