SB P
Google
I came here yesterday for lunch with my family. We were a large group (initially 8, then realized we were actually 10 because we had two babies and weren’t sure if they counted). The hostess was patient and kind while we figured it out. She wasn’t overly cheerful or bubbly, but she was polite and accommodating, which I appreciated.
They pushed two tables together for us, which I understand was necessary, but it ended up being one wide table joined with a very narrow one. It wasn’t a huge issue, just not very aesthetically pleasing and felt a little awkward.
Our server, Ro (R-O), was honestly the highlight of the visit. He was attentive, kind, funny, and very professional. He’s also bilingual, which made a big difference because my mother doesn’t speak English. He made a point to let us know he could help her directly, which was very thoughtful. He was smiling the whole time, checked in on us often, helped with substitutions, and even took pictures of our table (and did so happily). He made the experience much better overall.
The restaurant wasn’t crowded, which was nice. They seated us in the back, which was fine, and thankfully not the bathrooms since we had babies with us. There are TVs throughout the restaurant and in the bar area for people who want to watch sports. The bar also has plenty of seating, and I could see myself coming back just to sit there another time.
Food-wise, this is where it gets mixed. The reason I’m giving 4 stars instead of 3 is because most of my family enjoyed their food, even though mine personally was disappointing.
We ordered chips and salsa, nachos with guacamole, and the mozzarella stick appetizer with the viral cheese pull (2 out of 3 sticks passed the cheese pull test, so that was fun and photo-worthy). Around the table there were burgers, salmon, ribs, steak, chicken tenders, and lots of fries.
I ordered chicken tenders with two sides: cheesy fries and loaded mashed potatoes (both without bacon, which Ro was happy to accommodate). Unfortunately, my food tasted and felt like it had been frozen and dropped straight into the fryer. The chicken tenders were dry, stiff, and had a strange texture. The cheese on both the mashed potatoes and fries was also odd. It arrived already stiff and hardened, even though it was still warm. When I tried to scoop the mashed potatoes, the whole thing lifted out in one piece because the cheese had formed a shell over it. The same thing happened with the fries. I’d pick one up and several would come with it because the cheese had already dried and hardened. This wasn’t because I waited to eat. I didn’t eat much in the end.
That said, everyone else at the table seemed happy with their meals, which is why I didn’t rate this lower.
One last thing I want to mention: when we were leaving, we were in the small foyer area between the front doors and the restaurant bundling the babies and buckling them into the stroller because it was very cold outside. A worker came over and insisted on opening the door for us even after we said we were fine a few times. He opened it anyway and gestured for us to go out even though we clearly weren’t ready. It felt less like help and more like he wanted us out of that space. My mother wanted to take a quick group photo in that foyer, so I asked him if he could take one outside since we were ushered out. He agreed, but very reluctantly, and said “quickly.” He took three pictures and said “you’re welcome” in a very annoyed, almost sarcastic tone before going back inside. That interaction definitely left a bad impression.
I do want to note that this location is wheelchair accessible. There is a ramp and double doors at the entrance.
Overall, I’d come back mainly because of the great service we received from Ro and because my family enjoyed their meals. My personal food experience wasn’t great, but the service and atmosphere balanced it out enough for me to give this 4 stars instead of 3.
