Donnie M.
Yelp
From hockey-puck steak to lost credit card...
- Outdoor seating looked like someone's backyard (Where's the rake?!)
- Dirty seat "cushions", which were basically pads; the same that my father-in-law uses to protect his knees when he weeds his garden
- Waitress was frenetic
- waitress noted that the restaurant was understaffed and made our table feel as if we were an inconvenience to serve
- We we're forced to put our entire order in at once, which we usually don't do to avoid being rushed. We were told that the food would be "perfectly timed", which resulted in our entrees coming out just as we were barely finishing our appetizers. We were indeed rushed.
- Two orders of mussels: one bowl was very sandy
- My mother-in-law ordered the steak special medium-rare but it came out well-done. It also could not be re-ordered because they ran out of the special so my mother-in-law had to settle for the halibut, which she didn't really want. During this process, the waitress suggested that my mother-in-law had indeed ordered the steak well-done instead of recognizing the mistake.
- When it came time to pay for the meal, the steak was comped but the replacement halibut was not, which was surprising considering how long the second meal took to come out. My mother-in-law ended up eating alone, an experience we expected the restaurant would want to make-up for, along with the botched steak, by comping the halibut in addition to the steak.
- At some point during our time at Chillingsworth, the waitress encountered a dog that was brought by a couple seated further away from us. She knelt down, pet, hugged, and scratched the dog before getting up and continued serving other tables.
- During the payment process, my father-in-law used his credit card to take care of the bill. The waitress came by to pick up the card and we sat for an abnormally long time waiting for her to return the card. She eventually came out asking if we were all set. We told her that we were still waiting for the credit card to be returned and she insisted that it was given to me. I had already left with my wife, who had had it at this point. This led to many phone calls asking if I had the card, which I didn't. It was only when my mother-in-law went into the restaurant when she discovered that a bartender had been holding the card. Apparently the card had been returned to a different table. When that table didn't recognize that card, they had their server take it back (thankfully), who then left it with the bartender. The most irritating part of all this was the blame that was placed on us, similar to the overdone steak, for something that restaurant should have taken responsibility for.