Mai Yang
Google
The food was decent, and our two waitresses were really friendly and attentive, which we appreciated. However, the experience took a turn when it came to paying.
We paid our bill in cash (total was 1,514.80 baht, we paid using 2,000 baht) and waited for our change. While we were waiting, I booked a Grab car that was about 10 minutes away, figuring we had plenty of time. After waiting for a while, I got up, and a male staff member came out and stared at me. He held up his hand like he was stopping me and said, "You have to wait for your check," as if I was trying to leave without paying. I told him we had already paid and were just waiting for our change.
He then mentioned that cash payments were handled on another floor, something no one had told us beforehand. If we’d known that, we could have planned our Grab car accordingly.
What bothered me the most, though, was how differently he treated other customers. A white family sitting near us got a warm and welcoming attitude from him, while I (an Asian- Hmong) was treated like I was trying to skip out on the bill. It was frustrating and honestly, really upsetting to be treated that way when I had paid just like everyone else.
This experience left me feeling discriminated against and unfairly judged, which significantly detracted from our overall dining experience.
To prevent situations like this in the future, I recommend your restaurant improve communication with guests regarding their payment process. For instance, if cash payments require additional time due to being handled on another floor, servers should inform customers upfront so they know what to expect.
Additionally, staff training on providing consistent and respectful service to all patrons would be beneficial. Ensuring that every customer feels valued and treated equally, regardless of background, will go a long way in creating a welcoming and positive dining experience.
