Niket G.
Yelp
The worst food experience ever. Not only do I prefer not to give a single star, but I would prefer to take away a couple. It was that bad.
Food: We had ordered Gobi Manchurian and Chili Garlic noodles. The noodles were OK. Not worth $11. Tho Gobi manchurian tasted awful. If you have ever had the bad luck of eating something cooked from oil used more than once, you will know what I am talking about. Not only that, but the Gobi Manchurian tasted as if it was prepared a few days back, and it was again reheated or re-fried using some old oil. I had to throw away the food. Wasted $35.
Delivery: They are biting more than they can chew. We ordered online, and it showed us that the estimated time was 30-45 mins. When we did not get the food for about an hour, we called in to check. The person who answered the phone told us that the food is out on its way and should reach us in about 15 minutes. We live just a couple of blocks from the place. It would take us 15 minutes, if we had to walk to the place. Anyways, I believe in cutting people some slack. So, we did not mind at that time. After 30 minutes of waiting, we called again. This time, the lady was so rude, she just answered the phone and put it on the side, while taking order from about two customers, and I had to hang up.
Then I called back again, to see if at all I was going to get my dinner. I was almost certain that I would be eating the noodles for breakfast. Thats how clumsy their service and response was.
I got my food about 2 hours late.
Attitude: No courtesy, very rude. During all our calls, the lady will verify the address, ask someone if the food is on its way and tell me that the driver has already left. If you cannot deliver, or are under-staffed or whatever problem you have. It is a mere courtesy to call and say that you are going to be late.