Jasmine K.
Google
They completely ruined my Chinese New Year dinner.
We arrived between 6 and 7pm, and the restaurant was understandably slammed since it was the day before Chinese New Year. There were four of us, and we planned to order about five dishes. After being seated for 10 to 15 minutes without anyone coming to our table, we noticed a QR code that said “Scan to Order,” so we assumed that was how we were supposed to place our order.
Shortly after we submitted it, a woman, who I assume is the owner, came to take our order and told us not to use the QR code. We immediately explained that we had already placed it. She let out an exaggerated sigh and said she would go fix it.
About 40 minutes later, she stormed out of the kitchen holding two tickets for our table, mumbling that the issue was because we ordered from our phone. She had already said she would fix it, so it was confusing and unprofessional for her to return nearly an hour later to complain about it. At that point, it also became clear that our food likely had not even begun to be prepared.
We received our first dish, cumin beef, about 20 minutes later. The second dish did not arrive until an hour after that. The pacing was completely off. We never even received our appetizer. When the green beans with minced pork finally came out, they were extremely salty, shriveled, and lacked any flavor beyond salt. After two hours, we had only received two dishes.
When my friend asked if our table had been forgotten, the owner came out and again blamed the delay on us ordering through the QR code. She claimed she had warned us that the food would take longer, which she absolutely did not.
We fully understood that they were busy and were willing to be patient. We also acknowledged that using the QR code may have caused some confusion. However, tables that were seated after us were already receiving their food. There is no reason dishes should have been spaced an hour apart. If we had stayed for the remaining items, we likely would have been there until midnight.
Overall, it was a terrible experience, not just because of the food, but because of the unprofessional service. The only consistent bright spot was the young man refilling our tea and water. We ended up leaving after the second dish, wasting three to four hours of our evening.
