Rachael F.
Yelp
I've tired most Chinese restaurants in Norman, and this is by far my favorite. It's one of the few who uses all white meat chicken. Other meats are also much better quality than some of the other places around town.
The staff can be problematic, which seems to be where most the bad reviews come from. My husband flat out will not deal with the woman who owns it and makes me call/go in. They have a pretty healthy takeout business, and I think she's just busy, and she doesn't speak English to well. I'd suggest going in person the first time, getting a menu, deciding what you want, look at the pictures in the store, and then place your order. If you have questions, just be patient with her and you'll get through them eventually. Most the time I hear her get frustrated with people, it's when they don't know what they want, and waste a lot of time looking at the menu when they are mid-order, which in turn wastes her time when she could be cooking. A few customers have complained to me when I go in to get my food which was obviously placed by phone, they tired to order over the phone, and she told them she doesn't take phone orders. My guess is there was a communication problem and she got frustrated and asked them to come in person.
Now that we know what we like, and know what to order, we place orders over the phone with no problem. When I want to try something new and have questions though, I just have to go in and have the conversation face to face. It's just easier that way. She really is happy to help and is not as mean as people think she is. If think if you are respectful of her time and that she's running every aspect of the restaurant, you'll have a better experience.
The food is fantastic! Very large portions, not very greasy, and not overly salted like most places. Flavors are developed, complex, and bold. Veggies are fresh and crisp. It's not the best Chinese out there, but it's definitely the best in Norman that I've found. The General Tso's Chicken is my favorite. Hubby likes the Mongolian Beef and egg rolls. The house fried rice is great. The Egg drop soup is also quite good. The Sweet & Sour chicken and pork is good, and not dripping in grease, and the sauce is not sickeningly sweet and comes on the side. Most entrees come with white rice. It's a lot of food! One entree can easily be split between two people. Hubby and I usually get two entrees, house fried rice, and an egg roll for him, and we always stuff ourselves and have left overs.
Be patient with your order, and give this place a try. It's worth it!