Andrew F.
Yelp
My wife & I have been eating here for a while, which is why I decided to order from Chin's for my birthday dinner tonight. I called in the order, Lo Mein with extra chicken & onions, and fried wonton (I'd meant to order pan-fried dumpling, but got them mixed up in my mind, so I can't complain about that.) When I got home, I opened up the bag to find the fried wontons, and while this annoyed me, I was still looking forward to my Lo Mein. Unfortunately, what I found was a container of soupy-looking Chow Mein and a small container of rice to accompany it rather than the crunchy noodles which usually accompany Chow Mein. I called the place to let them know of the mistake in my order, and the woman who answered the phone continually over-talked me in broken English, and wouldn't let me get a word in edge-wise until I raised my voice and said "Listen!" I repeated what I'd ordered, and she replied that no, I hadn't ordered Lo Mein, but Chow Mein, and that she'd repeated the order back to me when I picked it up, but I could have sworn that she said "Lo Mein," although it was so hard to understand her as it was. We went back & forth for a few more minutes on the phone, with her continuing to insist that they'd filled my order correctly, and it became apparent that they weren't going to fix my order, at which time I said "Fine," and hung up. While my wife insisted that I go out and get something more to my liking for my birthday dinner, I didn't want to spend time hunting down something to eat, and we'd already spent over $17 for an entree & an appetizer, and resigned myself to eat what I'd brought home. Here's how the food that I got tasted:
-The fried wontons were far greasier than any that I've ever experienced in the past; the center of the wontons were bland and without any flavor to speak of, and so I decided to try them with some of the sweet & sour sauce which came with them, but that was diluted, and while it remained sweet, there was no sour to it, no tang to it to speak of, which did nothing to improve the taste of the wontons themselves. These were probably the worst fried wontons that I've had in my life.
-The rice which came with the Chow Mein was overcooked, and closer to goo ready to break down into a starchy mass. As someone who's worked in Asian restaurants in the past, I couldn't believe the condition of the rice.
-The Chow Mein was almost completely immersed in a broth, which had made me think that they'd accidentally packed an order of soup for me when I first removed it from the bag. I scooped some of the Chow Mein from the container with chop sticks in order to avoid an oversaturation of the broth that it was soaking in, and placed it over some of the overcooked rice that I mentioned earlier, since this place apparently couldn't be bothered to provide Chow Mein noodles for Chow Mein. I assumed that the abundance of broth that the Chow Mein was soaking in would bring some flavor to the dish, but alas, such was not the case, and what I found myself consuming was the most bland Chow Mein I have experienced in my 51 years of life, and I stopped after a small portion of it.
I have to say that I was completely shocked by my experience this evening, from the service that I received, to the quality of the food, since as I said earlier, my wife & I had eaten here in the past, and were happy with the food. Something at this restaurant has changed, not only in the quality of the food, but in the attitude of those working there, because they apparently now have a "I don't give a damn" attitude towards the satisfaction of their customers now that the worst of the pandemic has passed; the woman on the phone apparently interpreted my desire to correct an error in my order for a desire to argue with her, and this was absolutely apparent after she continually insisted that they took my order correctly rather than offering to correct the error. This will be the last time that my family orders food from this restaurant, and the only reason that it's getting one star is because Yelp won't allow me to give it no stars.