Erin P.
Yelp
Review is for customer service only. We stopped in last night. Ordered four cookies, 3 for my family, one for my mom (hers was going in a different bag). Everyone was super pleasant during the whole exchange. Three cookies were supposed to be in the box, one in a bag. I get home, open the box and there's only TWO cookies! My mom paid for four. Mistakes happen, and that's ok. My mom then calls the store to which she's told "yes I remember you, there were four cookies." To that my mom says- no there were three, two in the box and one in the bag, why in the world would I call you to tell you we only got three cookies when we paid for four, to try to get one free cookie?! Come on! I can tell you exactly what happened. When I said one cookie was going to another house (as we were ordering), it was taken out of the workers hand (from another worker who was helping) before it was placed in the box and not replaced with another cookie. Again, mistakes happen, everyone was talking and two cookies were placed in the box, not three. It's the way the call was handled that was incredibly unprofessional and frankly rude! My mom was honestly just hoping for the lady to take her name and tell her the next time she's in the cookie is on the house, but that's not how the call went instead accusatory and rude. The cookies were delicious but we won't be back.