Chipotle Mexican Grill

The food was great. Good location. Right in the heart of the city. Average service. Tables weren't kept clean. You need code to use the toilets. The code is on your receipt, so don't throw it away.

I’m writing this after giving this location way too many chances. I’m a tired 9–5 employee who just wanted a simple Chipotle dinner after work, and this experience was the final straw. This is the only Chipotle near me, and every time I come in, there’s something off. Whether it’s bad attitudes, poor service, or mistakes that get brushed off. Today was worse, especially since the manager was present and completely ignored the behavior of her staff. I had no cell service all day, so I had to pay with cash. The employee making my bowl gave me a very small scoop of steak. When I politely asked for a little more (because it was clearly light), I later found out he rang it up as double protein without telling me. I also ordered a side of guac because I had a reward to use. At checkout, my total came to $22 for ONE bowl, which is insane. I entered my rewards number, but the cashier didn’t apply my reward and didn’t seem to care. Since I only had a $20 bill and no phone to pay digitally, I had to scramble to find quarters for the remaining $2. Instead of being understanding, the cashier acted visibly annoyed, made exaggerated sighing noises, rolled her eyes, and said something to her coworkers that was clearly about me. It was uncomfortable and unnecessary. I’ve overlooked bad experiences here before and just stopped coming for a while, but now I genuinely don’t want to come back. The poor attitudes, lack of accountability, and total disregard for customers never change. Why would I want to support a business that makes customers feel like a burden. Especially when I’m just trying to give them my money?

Awful service, awful people behind the counter talking bad about you in Spanish. Spanish is my first language, but I asked for my good in English. I asked the rude young lady to remake my burrito because of the way she filled it and (barely) rolled it. To my surprise, she whipped it to the trash can. Started over and did the same exact thing. So I told her, in Spanish, if she was going to do it the exact same way, she could have just kept the other one. Of course, for $11 and some change — I had the most nastiest, messiest & ugliest burrito I have ever had. Not only are they not paying attention, but they’re talking literally smack about you to your face in a different language. The kicker? The manager was there 🤣🤦🏻‍♀️😂

This is the closest and only chipotle near by. I have ordered from this store multiple times and have had portion issues before. However today I placed and order via the app. I ordered veggie bowl and surprise, I found steak in my bowl.

Maybe the worst chipotle I’ve been to. The only good part was the one girl who waited on us was sort of nice. Several people just laying in the windows hanging out, yelling back and forth to each other. I’m not sure if they were workers, delivery, or what. No lids. Soda machine was out of carbonation. The whole self service area was dirty. No chips.

RUDE. I ordered my meal which was a quesadilla and some sides, but when I got it there was no quesadilla at all??? I went up to the staff about it and they gave me attitude and were like “oh yeah it’s coming…” and I’m like wait what?! Why did I already pay and get handed a bag with “have a good day” when the main part of my order isn’t even in there??? So yeah, they had an attitude for no reason. Then I noticed the meal was listed as around 4 dollars on the menu, but I got charged 6 dollars for a totally different meal (I know it’s not a huge difference, but still). When I asked about it, the employee just said they didn’t know??? I didn’t want to make a scene since it was really busy, but overall it was just a super weird and frustrating experience.

Smallest barrito I have ever seen, what happened to the good portion sizes? This is with the foil as well

Probably the worst chipotle I’ve been to. I’ve seen staff yell at customers multiple times and the most recent time I was given the wrong order and they refused to help. Reported it on their website and they didn’t respond for six days despite multiple follow ups. There are much better options in the area, try El Jefe’s if you need fast casual Mexican and want to be treated with respect. Edit: as you can see from their comment below, they do not read reviews. If they had read the review they would have realized I’d gone on their website already. Their online support is awful.

It has been a few years since I been to a Chipotle and I was shocked! This place is a total disappointment and deserves attention from corporate. The location is great but the service and cleanliness, it needs major fixes. The employees need better training and be more customer friendly. Based on my experience, I would not go back.

Loaded up. Fast service. A lot of seating. Did have some people waiting around downstairs. Good view too

The operation here is like a well oiled machine. I go during busy lunch hour and the line always moves incredibly fast. Just leaving this review to give some appreciation to the staff who handle a huge volume of customers at an incredible pace. Never had an issue with the food, also the new Brisket is very good.

These people really don't care. I used to LOVE Chipotle. People used to be friendly and welcoming. They didn't hose you on portion sizes as if they were paying for it. Like bro I get you're making minwage and I'm sorry for that, but you're not paying for the chicken. Give me more than 3 pieces on my $20 burrito. There was another customer in front of us absolutely livid about something and screaming for a manager. Nobody would get her a manager so it became a whole ordeal. We grabbed our poorly assembled lack of meat burritos and high tailed it outta there. Save yourself the trip

Are you looking for the smallest possible portions? The rudest service? A bowl when they have zero cutlery other than knives (what has anyone needed a knife for at chipotle??)? Then here is the space for you. One of the worst for sure. They do have an upsides but it is frequently filthy.

This has to be one of the worst Chipotle locations I have ever visited. No lie. I was in Boston for a few days in October and on my first night, I wanted something familiar and near my hotel. I should've kept walking when I saw that there was one customer inside... on a Tuesday (Oct. 3) evening. But I didn't and went in. I ordered my usual double chicken bowl with all of the fixings (except queso, guac, cheese and sour cream) and couldn't wait to tuck in at the hotel. Major disappointment. Food didn't taste fresh nor was it hot. I don't expect a blow-on-it hot bite but it was not even warm. And despite all of the fixings, the food was still bland. Blanddd A positive is that the cost of this meal is cheaper than what I would have paid in NYC

I came here while visiting from California. I may be wrong, but I'm pretty sure it was cheaper eating Chipotle in Boston than it was here in California. The food was great, my friend and I had a great time. It was busy, but the service was still good. And it was the CUTEST Chipotle you will ever find. Loved the set up.

Change service gloves frequently, keep the counter clean and sanitized, and be flexible with food ordering policies. They don't care. Why bother?

Just walked out of the place and there are so much problems with that location. It's always cramped and very dirty. I can forgive all of that, but the employees are just the nail in the coffin for me. They are so rude as hell that you can just tell that they are dead inside, they like to rush you, get annoyed with you when you ask for extras, some of the employees don't understand a lick of English, slams the bowl or burrito on the table, and like to talk trash to you in spanish and give attitude. Apparently, they have an issue with money that is a little wrinkled and has a little tear, but they still had a big issue with it and when I went to say for the 4th time that it was the only bill I had, the cashier (I forgot her name) rudely took my food away and threw my money at me. I'm never going back to that place and I'll now going to the Burlington MA location from now on

I just had to share my recent Chipotle experience with you all. So, I was really in the mood for steak quesadilla, but to my surprise, they weren't able to whip one up for me, even though I didn't place the order online. Bummer, right? But hey, I didn't let that get me down! I decided to go with plan B and opted for a delicious bowl instead. Gotta make the best of the situation, you know? But guess what the bowl was even nasty! The food was cold and poorly seasoned! Now, here's the scoop. The bowl I had was a bit disappointing too. It didn't quite hit the mark in terms of taste and satisfaction. However, there was one shining star in my Chipotle experience - the queso with chips! Which never fails ofc. On the downside, I have to mention that the staff at this particular Chipotle location didn't exactly win any awards for friendliness. It's always a downer when you're met with less-than-stellar customer service. But hey, let's keep our fingers crossed that they'll take our feedback to heart and work on improving their flexibility, overall customer experience, and the quality of their bowls. After all, we're all just looking for a tasty HOT meal and a smile

I went to Chipotle in Norwood, MA and ordered 3 large chicken quesadillas. The employee at the counter told me that I had placed that order online. I asked her why, explaining that I always order large quesadillas when I visit this restaurant, and questioning when I could only order chicken quesadillas online. She responded with "Since forever," and refused to make the order. As a result, she lost a sale of 2 burritos, 3 tacos, and 3 large chicken quesadillas due to Chipotle's business policy. I left and decided to go to Longhorn Steakhouse instead. Not going to Shitpotle ever.

I had no troubles with this Chipotle, but I will say I did order on the app first. When I walked in it looked like the line to pay was a little backed up. I waited a couple minutes before someone helped me as they stored the mobile orders behind the cash register, so you (or someone else) couldn't grab it, which is smart because there is a lot of foot traffic around there. The store itself looked clean and the food was good! Ordered the sofritas plant based meat for the first time and enjoyed it! Beans could have been drained maybe a little bit more as my rice was a little sogged up but that won't stop me from giving 5 stars! Overall good experience for the price I paid.

Wow I never had a problem with this location but after this I don't think I will be able to go back here. Went in store to order a bowl and when I finally get home I start eating my bowl and notice a piece of hair in my food!!!the hair is clearly not mine as I have very curly hair. I couldn't even finish my bowl because I was scared to find another piece of hair. Won't be back.

Very rude staff at this location. Straight questions or requests would be met with rude responses. Avoid if you can. But we all vote with our dollars. I took my business elsewhere. Glad Re chipotle: No I will not contact you at that address. I went to chicken and rice guys across the street and feel pretty satisfied.

The worst chipotle I have ever been too. The servings are skimpy and I have never felt so rushed by staff in my life. I would not recommend this chipotle to anyone.

The customer service WAS TRASHHHH!! I'm so upset I'm pregnant with twins and all we wanted was Chipotle not only did they continue to make my food incorrect but the cashier and other girl going back and fourth on what they gave me. She charged me extra chicken. Which in the bowl wasn't even a Scoop. I specifically asked not to put the spicy chicken not to much guacamole I'd like more lettuce whyyyy I open my food and there's 6 strands of lettuce a shit ton of guacamole. the tortilla was STEAL ASFFF and those employees don't give twooo fucks to fix it I paid $16 for a meal I didn't/couldn't eat. THIS LOCATION IS NOT RECOMMENDED. ZERO STARS !!

Seems like there was a little bit of a language barrier like previous reviews said but that was the freshest, best tasting chipotle I've had in years

Absolute worse location I've ever been. They get my order wrong every time and more recently I sent my coworker to pick up the order and they told him that he couldn't take it and when I got there 30 minutes later and ask them to remake it because I already tried to pick it up, they told me they weren't allowed to, and it was just a white rice bowl that I wanted remade and all the sides were separate and I was taking them. They also often only except cash or only except card and don't tell you until you get to the register. Food is only good because it's chipotle

The food is good because it's a food chain. The service here required me to speak their Spanish dialect in order to get my order right. The credit card machine was down and made it difficult to pay for the order. Every table open to eat upstairs was dirty. I can't help but wonder if Boston has a functional codes department. The place definitely requires management interested in maintaining the integrity of this food chain.

A very central Chipotle location with quick and reliable service of fast Mexican food. I came here on Sunday afternoon and found almost no line. I bought two burritos, which were delicious, and the employee was generous in their serving scoops. Too bad they didn't inform me that adding guac to your burrito costs additional $2.60. The store didn't have any seating area from what I noticed. While it was generally clean, I would have expected a bit more effort in maintaining a food establishment.

While the food is edible, the staff is totally lacking in customer service training. Unless you're in a hurry, spend your money elsewhere.

I visited on a Sunday around lunch time. The location was out of ingredients. You can see that for example they didn't even have the container for the cheese. There was a long line and they were busy. I would not like to visit this location again.

Chipotles my lifeeeeee so it breaks my heart to give this location 1 star. This is the worst chipotle I've ever gone to, I'm looking out for people when I say don't go here. I've lived by this location for the last 2 years and have avoided it as much as I can. However, sometimes you work late and you're weak and you give in to the awful Chipotle location. Because you hold on to this chance that maybe they won't fail you... But they do.... Every single time. If you order ahead here, it does nothing - the order will not be ready, they will not acknowledge your existence or if you see a line out the door just go hop to the back of it. I have waited thru 10-20 ppl long lines to get the cashiers attention to get my food. Want guac? They will give you a drop, barely a serving. Want your order right? You're crazy! I'm currently trying to digest my bowl and simply cannot, it is drenched in hot sauce. I did not ask for this. Either treat these employees better or start caring about your customers!! Walk the extra miles to any other location or go to another Mexican restaurant. This is the worst chipotle I ever been to. 2 years of heartbreak here and hope someone can learn from my mistakes.

Disappointing. When I was walking in the store, I was hoping for a delicious cheese quesadilla. Instead I received an uncooked piece of cheese on bread.

Love this place, come here all the time . It cost 12 dollars for my bowl and it makes me completely ful.

Im not at all the type to bother leaving reviews no matter how bad the experience was. But Jesus, this Chipotle is probably one of the worst chipotles I've been to. Ordered a double wrap burrito. The tortillas were cold. I was asking for double white rice, the lady gave me two of the smallest scoops that weren't even the size of the spoon it's self. Ordered double beans and the same thing. For $25 I expect that my food at least be warm. You guys know how easily a person can get sick from cold food?

Can't order unless you speak Spanish. The place was trashed everywhere from where they prepare the food, where you get your drinks, and not one clean table upstairs. My boyfriend returned his bowl, the steak was hard. This restaurant needs better management and new employees, and some serious cleaning supplies. Go to the Chicken and Rice across the street.

Consistently poor food quality and even poorer service, especially around the lunch rush. They yell at you and bark off questions like you're in an assembly line - Very comforting!

Walk in to no line and was happy. Right off the bat no one greets you and they all stare at you like you're an inconvenience and then say online only, online only. It wasn't even a busy day in the city, and everyone that came in, they did the same thing, online only, online only.

First time trying Chipotle and I enjoyed, the restaurant was clean, and service was fast, all the employees were friendly. I went on a Friday night while visiting, no wait time. I just needed something quick and filling before seeing a musical. Priced right, Thankfully I had no issues. I will indeed try them again in my city. The food was seasoned well and tasty, the typical tex mex. Not sure what others expect, its fast food.

The workers here were beyond terrible, super rude unfriendly didn't have any type of self awareness. You signed up to make burritos salads and bowls, and for customer service. Extremely pissed off with the way my friends and I were treated, I don't recommend going to this chipotle at all. Would rather starve

Stopped in for lunch during a visit to Boston. The line was long but moved fast. Even with the long line I didn't feel rushed or ignored by staff. There was a separate set of staff working on pick up items.

A quick burrito dinner while shopping. It was decent. The restaurant has a reasonable amount of tables and it was clean tonight. No litter, no dirty tables and the condiments section was clean. Several bottles of two different flavors of Tabasco. Yum! The burrito was a little light on the chicken today but still tasty!

Today, Monday, I placed an order for delivery and I received notification about the order's progress. The app said it was out for delivery and I waiting for the drop off. It never happened.. i was charged for the food but the food was never delivered. I figured it was just a technical error. I placed the same order again, and the SAME thing happened! I was charged for the order but NO FOOD delivered. I called support and requested a refund for both orders.. i'll never order chipotle ever again.

Nastiest bathroom I've encountered since I've been to Boston. If the health department saw this they'd probably shut them down . I can't help but to think that their kitchen is equally as disgusting. Yuck!

It states the location is open until 10. At 8 pm the grill was off. There was nothing edible for customers to enjoy. 3 bins of vegetables and a shredded chicken or scraps of shredded beef.. Too late to walk to Copley. This was a total waste of time. Don't bother with this location

Searched for Chipotle and walked there from my hotel. The employees were so happy to have a customer that they didn't even greet me or say how can I help you. Instead they just stared at me with a mean look and acted very upset that they actually had to prepare a burrito. I think they would have just kept staring at me if I hadn't started my order- they just couldn't be bothered with customer service. The food didn't look or taste fresh and literally the only topping that looked acceptable was the cheese. Very disappointing service and food. Chipotle should just close this location if they can't get better employees.

Burritos is always a wind. But they make it soggy and prioritize online orders, leaving you waiting.

With no greeting when I walked through the door, and no excuse not to due to the slowness of the joint, the frustration of having to order a quesadilla online was not prepared until pick up time through a complicated and idiotic method of picking up through a drive thru when we were sitting inside...while waiting 20 minutes for a quesadilla to be made, witnessing employees prepare bowls wrongly adding incorrect ingredients and pulling it out with their own phalanges . Not only did they take centuries to prepare this simple food task, they continued to scrap the sour cream container clean to 3 bowls prior when closing time isn't for another two hours, showing they were incapable of refilling this condiment freshly . Continuing to use whatever clumps were left for my quesadilla. It doesn't stop there when I explain to the employee that that is our online order and we are picking up inside and not only hesitated to hand me MY food but tried short hand me of one of the two fountain drinks I ordered. However the only upside to this trip was the availability of pibb being filled to the brim of my fountain drink since I was the one to do so. This was a disappointing experience to say the least and will not be coming back or ordering a quesadilla from this chipotle. any. time. soon.

been coming here for 4 years. not once has the ice machine worked on either floor. please put more money into this chipotle. the staff works hard to make u guys money. it is also always so hot in here. the staff here deserves better.

Absolutely atrocious - avoid this location at all costs. I ordered food and received a burrito bowl with no rice, and tacos without chicken. We literally ordered chicken tacos, don't understand how an oversight this egregious gets through. Please do not make the same mistake I did and indulge your love for Chipotle by saying "eh, could it really be that bad?" Yes, it could, I hope this location closes ASAP.

We decided to come to chipotle because we had a buy one get one free coupon. We noticed the prices were lower than last year - probably to draw customers back after all of their health related issues. Overall, our experience was below average. Basically a very disappointing meal. The service station was cluttered with different components spilled all over the place. The servers were getting frustrated when a customer was slow in deciding what to order. The food was bland. The brown rice was smooshy, fajita veggies were burnt, beans were tasteless, the guacamole didn't have any flavor. The quality of chipotle has decreased. With so many people at this chipotle we were wondering why it was so popular - probably because of the mounds of meat and rice people were getting. With so many new "chipotle"/customizable fast food places opening, we know there are better alternatives and will not be returning to chipotle.

Horrible location! The employees are rude, especially Dalia! I asked for chicken and was given a small tiny portion so I asked for it to be a full portion, she said no and that any more would be extra. I said if I'm not getting the full portion I didn't want it. She threw it away and wouldn't talk to me after that. The girl at the register was scared of her and said whatever she says goes as she's the manager. No employee should be scared of their manager. And no manager should be in customer service when acting like that. Also this location is very dirty and needs to be better kept clean. I sent an a customer experience form already and got a bogo coupon. Just used it tonight and got a bowl and burrito and the smallest burrito ever and hardly any protein on the bowl with incorrect ingredients. It's obvious that this location is very mismanaged and needs to management. The feedback provided looks like it never makes it any better either. Chipotle corporate, you need to look at this location!

I love this chipotle location! The food is always delicious. Today I was particularly impressed because they were flat out slammed! The line moved quickly and the employees were serious, but efficient and patient. Because of facemasks, they had a hard time hearing me. I wanted two bowls, one vegan And One vegetarian. When they mistakenly (because they couldn't hear me) put cheese on both of them, once I was able to get them to hear me they quickly corrected and weren't Ugly about it. This location has my full recommendation!

Just gross. The restaurant was just dirty. Every table upstairs had food on it. All the trash cans were over flowing. And 2 workers were sitting in the corner ignoring it all. I guess they were on a break. Food itself was also just gross. Or maybe the atmosphere just made it seem that way but I kept thinking, "if the rest of the place is this dirty, what does the kitchen look like?" Avoid at all costs!!!

Absolutely gross inside. Don't even consider mobile ordering because you will get half a bowl and chances are they will mess it up. Line is always so long and never have enough people working. Always out of at least one ingredient. Figure it out chipotle

Service has horrible and rude. Cashier legitimately told me I didn't order a kids combo (which isn't even an option on the menu) so I wasn't going to be allowed to order any additional items for my children.

This is probably the worst restaurant experience I've ever had. My family and I went to this Chipotle a year ago and had issues with the lack of staffing leading to an overflow of trash but we expected it to be better when returning. We were wrong. To start, when ordering the staff member asked us for our preference of black or pinto beans, as is regular. When I responded that I would prefer black beans we were told they were out of black beans. So why were they offered to us? After getting our food we attempted to get drinks. I wanted a lemonade and pushed the lever on the fountain machine to find that there was no lemonade in the machine. I opted for the freshly made lemonade and poured that instead, only to have the machine run out before my cup was even half filled. Frustrated, we went upstairs to sit and eat to find the trash bins overflowing once again. The tables are all dirty with discarded bottles and stains decorating them. To make things worse, when attempting to use the bathroom I found that there was no toilet paper whatsoever. I could not recommend this Chipotle less. This is more than one bad day, this restaurant needs to be staffed with more people or simply shut down.

I've ordered from this chipotle three times and every time they've gotten the order wrong every time. Save yourself some time and go to a different location.