Chipotle Mexican Grill

I’ve gone to this chipotle my whole life.. Today I had went in to order both of my chicken bowls and a large chips. They had CHARGED me for my large chips and not put it in the bag… Well I didn’t notice till I got home. I spent 20 minutes on the phone and 20 minutes on the app that gave me 0 resolution. So I had to drive back to the place to get my “refund” that was only $2!! I was also supposed to know to bring the food back. I brought back 1 BOWL to show I barely ate and he THREW IT AWAY! Without asking me and without giving me my refund FOR THE FOOD HE THREW AWAY. There was plenty of customers listening and I hope they take note of this chipotle. I then told him I would leave a review in his face twice. He didn’t even offer me some queso with the chips he forgot to put in the bag. So here it is new manager. I hope you don’t keep your job for long!

Another garbage experience at the local chipotle... asked for some extra rice and the employee scooped air our of the rice bin three or four times pretending to add rice then quickly moved on. Why the act? Just tell your customers, "no, you can't order extra rice" instead of this shifty acting routine. Or how about this... scoop some more rice into the bowl maybe. Long gone are the days of a consistent reasonable portion size. Don't waste your money at this location. Do better chipotle.

In recent years it seems like the portions at most Chipotle are smaller than in the past and the food quality has diminished. I typically eat at other Chipotles but tried the one in Brimfeld yesterday for the first time. Finally I had a meal that was prepared correctly and got what I paid for. This was the best meal we have had at this chain since the early days when they first came out. We will definitely return here in the future. Great job with this location!

I have been to 44 states and this is BY FAR the best chipotle I’ve ever been to. Fast! Efficient! Friendly! You can just tell the people here love their freaking jobs. Incredible. I’m gonna write an email to the ceo telling them this chipotle in Ohio is truly “the heart of it all”

Great staff and the atmosphere is basically quiet. its seems always clean and the food is fresh daily and good for you depending on what you order. Very delicious!

I want to start off by saying that Chipotle is not my type of food for diet restriction issues. However, my wife loves Chipotle. I went there without her and had her on speaker phone as she was able to accurately describe the bowl she wanted and accurately interpret her order in a friendly and efficient fashion. The cost was very affordable for a significant amount of food.

Absolutely unacceptable experience at Chipotle! Not only was I overcharged – my order should’ve been $11 but somehow came out to a staggering $16.47 – but to add insult to injury, they basically called me fat doing that. I couldn’t believe it. I double-checked my receipt and prices, and the math just doesn’t add up. Between the unexpected charges and the completely unprofessional treatment, I left feeling disrespected and upset. Customer service was nonexistent, and the lack of basic respect is honestly shocking. Update to really rub salt in the burn they put meat in queso! I’m vegetarian 🌱

i have never left a review for a restaurant but this was literally the best fastest nicest chipotle i’ve ever been to :) i was in and out in like a minute and got a good portion size. really needed a pick me up and just want to let the staff know they did awesome and made my day

I love buritoes . this is the best chipotle. chips are always salted to purrfection All the cashiers are great and bathrooms are very clean. The girl with braids needs a raise- i was very impressed with customer service.

We love this Chipotle! The staff is always so nice, the food is always cooked perfectly and the portions are a good size. The kitchen is immaculate and the line always goes quickly! Brimfield Chipotle for the win!

This fine establishment gave me a delicious meal, but usually they give me a lot of food. This was not the case this visit. However, there was a nice employee whose energy and kindness made the experience better.

the absolute worst service....they don't know how to wrap they stand around and bs instead of finishing orders...rude asf will never visit again

Sure would've like'd to have gotten the quesadilla that should've been in this container. Instead I'm $10 poorer and still hungry. Go to Chipotle's website to report, click submit, an error comes up to refresh page, annnddddd back to square one reporting the issue. Go through the process again and same results. Happy I donated $10 to Chipotles bottom line.

Normally a decent spot. Went today and was given subpar portions and had to ask for more. Mild salsa was pretty much soup. Got home to a poorly wrapped burrito. When I bit into it, could tell the wrap was stale. Chips were also stale.

I do not have a receipt because my daughter had it. But the two orders were placed on June 2, 2024 from the Brimfield, Ohio chipolte. Both orders had food issues.

Filthy Filthy , it could be so good but there was food all over the floor and tables. The trash was so full you didn't have a place to put your trash. Why can't you keep the place clean?

The rice is always undercooked. They seem to skimp on all ingredients unless you watch and ask them. My last meal here was only 2.5 ounces of meat. They are supposed to give you a large spoonful approx 4 ounces.

Staff is rude. You ask for extra servings and they just look at you like you're asking for $1,000,000 dollars. I spent $13 on a bowl today and found a huge chunk of plastic wrap in my bowl. Like wtf is this. Y'all need to work on your staff skills and on keeping your food safe to eat. Will never be returning to this crap location

If I could give this no stars I would. I made the mistake of driving all the way home before checking my order. So, third trip, 15 minutes later, I now have kind of fresh food. All young people working here, including the manager, who could care less about customer service, or fresh food. The guacamole on the orders, and the sides we ordered were completely rotten! Cold food. $30 worth of food, three trips, manager with an attitude, no apology, no credit, nothing. I knew customer service was dead, but, really? You want me to pay how much for rotten food, and then act like it's my problem for bringing it back? I think my Chipotle days are over. This place is horrible. Unsanitary, and not fresh. Don't bother. ****Update**** After returning home, I discovered that three bags of tortilla chips were totally stale. In fact, they were chewy. This place is absolutely disgusting. I threw everything in the trash. I will be calling corporate on Monday for the refund not offered by the "manager" and to make a complaint on this store. ******Update****** Instead of throwing the food away, I drove back to the chipotle to get a refund. The manager was unapologetic, rude, and in no way should hold a management position. Over 60 miles traveled in three trips back to this place. Crazy. And, the refund I'll have to wait on too. Apparently this company has web-based customer service. So, I have to wait on someone to contact me to get my money back. I've heard it all now. What ever happened to someone taking pride in what they do for a living, and working hard for their money.

This was our go-to Chipotle until today. Picked up some burritos, got home, and they not only strangely didn't taste good, they were soooo spicy, it was painful to eat them. All that was in it was beans, rice , lettuce, avocado and grilled peppers and onions, - no meat, no salsa, no extra spicy stuff- so I'm guessing it was the peppers, but it was wayyy off, like someone had put spicy peppers or sauce in it as a joke. It made me feel nauseous, and I couldn't eat it. We have eaten at Chipotle a hundred times and this was something wrong.... By now it's too late to go back so I call the restaurant to let them know that something might be contaminated or something. The supervisor on duty, Nathan, clearly wasn't concerned, (this despite my mentioning I have health conditions that preclude me from eating crazy spicy food like this) didn't seem to believe me, and spent ten minutes mansplaining to me first how they aren't in control of the spice, then that they only add salt or oregano; am I sure I didn't add salsa, did I watch what the girl added, etc.... When I finally managed to get him back on track to what he was going to do to make it right, he first offered to refund me then said he couldn't since it wasn't a call-in; next he said if I came tomorrow they could remake it, but first, I can't go tomorrow, and second, even if I could, I'm not really sure about going back here anymore. The call ended with him saying he'd talk to his higher-ups. Jesus. What is happening to the world? What used to be a simple one-minute call and reassurance they'd look into it and make sure the food was safe, has become a confused lecture by an inexperienced, nonchalant idiot, and no getting your money back. Not going back.

I was a bit nervous to eat here with all the news recently but I'm still alive to do this review, so let's get started. The line was out the door which is typically a norm for this place especially at peak hours. However, we were able to order fairly quickly. I am not at frequent eater of Chipotle so I asked to sample the barbacoa and they obliged happily. I ended up getting two of those tacos and 1 chicken taco, made plain with double meat and a side of sour cream. All my tacos were very delicious!! My husband got 3 chicken tacos and queso and chips. He was very happy with his meal as well. The facility was nice and clean granted how busy it was and the staff was very friendly. I will definitely return to this location.

The bowls were fine. The 'large' order of chips was comically small. I did ask if this was right because it just seemed like a mistake. It wasn't. This is what they will sell you in a large bag. The resolution, wait in line and order another bag (thanks but no thanks).

Skimpiest chipotle I've ever been to. Their normal serving for about everything, especially rice, beans, and their protein, leaves your bowl/burrito so empty, you essentially need to ask for extra everything in order to match what you get for the same price at every other chipotle. Even their "extra" servings are barely more than what you start with at any other location. Normally that's not necessarily a bad thing if you're diet conscious, but my usual order is filling enough to be fully satisfied and satiated, however this place always has left me hungry. Now, even asking for extra for just about everything leaves your bowl half empty. The quality of the food is fine, but the servings from this chipotle are the worst in the entire greater Akron area.

I'm not sure why this chipotle has bad reviews but I've been here countless times and it's always been a good experience, even when they are busy. Today I noticed the Tofu and asked about it and she offered me a free sample immediately without asking. And it was really good. I'm normally a Barbacoa or Chicken guy but that tofu is actually really good so I got double with Chicken and Tofu, loved it!

The last two times there for carry out, I got home with incomplete orders. I tried to call but the phone bot won't let you navigate to what you want only what to order. Trying to report the issues online with is just as bad. Done with Chipotle.

Ordered a double meat chicken burrito with pinto beans, extra white rice and extra cheese. when I got it home, hardly any chicken or cheese. Had more corn than meat. paid for double meat and they skimped on it. This is not the first time that this location has done that. Never order without physically watching them make it.

I've been ordering from this chipotle for months now and they always seem to get things wrong. Twice they've left off my steak entirely despite charging me for a steak bowl. Even during busy hours, the rice is overcooked and bland. The chips are often under-fried and always lack flavor. The Stow and Hudson locations are much more competent. I love chipotle but this one is a total mess. Don't waste your money.

It's clean inside , and the employees seemed at peace amongst themselves which is nice for customers standing in line . However I went with my infant and toddler to church up with a long time friend to have lunch here as well . Due to covid I called first to see if there was indoor seating . Both the phone recording & website said dine-in available. After we got in from taking our kids out of the car seats we saw all tables marked closed temporarily. EXTREMELY FRUSTRATING! Update your phone recording and website please . So much work to get your kids all inside just to turn around and car seat them back up a minute later .

I wouldn't recommend. The staff is rude and there was a hair in my food I took one bit. Waste of $9.00.

My wife and I arrived around 9:10pm. The manager and staff greeted us. We placed a carryout order for burritos. This particular location was out of steak. The staff offered to cook us some fresh steak. We did not want the staff to make us steak because the staff was cleaning up. The manager compensated one of our meals and gave a free drinks. I believe this was thoughtful and kind gesture. The food was excellent and I was so surprised by the kind gesture of the manager I decided to write this review.

Terrible. This new chipotle location has turned me into a moes customer for life I'm afraid. The last 3 times I have been to this location they have not had fajita toppings (grilled onions and peppers) for your burrito. This is so frustrating. I went here 20 minutes before closing once and they had hardly any toppings out and the ones that were out looked so gross and dried up. I was excited when I heard this location was opening but after going here numerous times I will never risk eating at this chipotle again.

This is by far the most efficiently run chipotles I've ever been to. The staff is always so positive and friendly. We walked in with a line to the door and had our food within 6 minutes. You guys are awesome!

We are so excited to finally have a Chipotle close, as the nearest one before was over 30 min away. It is your standard Chipotle. I got a bowl and the server doing mine was very generous with my portions, but the man who jumped on the line to do my boyfriend's was very stingy and he got jipped lol. We were very disappointed with the chips we got. They were soggy, and inedible. Almost as if someone had spilled water over the bag. Not worth it to drive back and get a replacement. We'll give them another shot, may have just been a bad day.

I have bit my tongue about this location so many times but this may be the last time ordering from here. Numerous times I have picked up food that was sloppily made. When ordering in line they rush you through your orders even when there is no line behind you, which causes sauces to leak out of the burritos or the bowls. Burritos to be wrapped poorly. Just a couple weeks ago I had to go back into the store after picking up my food (to get another bag and another container) because the bag was leaking out of the bottom and sauce spilled all over my car carpet. I've seen workers throw the guacamole spoon into the lettuce bowl because again they are rushing for no reason ( hopefully no one with allergy's to avocado ordered a salad that day) I've had SEVERAL orders where there is bad avocado in the guacamole. Most of the time the quac is brown and other times it has hard pieces of avocado in it which are not edible. For as much as it costs for a scoop of guacamole... please for god sakes, throw the bad avocados out. Last straw was my most recent order where this hard chunk of avocado consumed 1/2 of the side of guacamole that I ordered. This location is closest to me so it is convenient and I've given it many chances but this is getting ridiculous and my patience has now warn out. Please get it together. Slow. Down. Please. And stop selling crappy guacamole. We pay a premium for that ish.

I had a great experience at this location. There was no line but I was in and out in a flash. The employees were friendly and gave very efficient service. Hearty helpings and smiles all around! Keep up the good work people!

What a TERRIBLE Chipotle, service was horrible. Line worker doing meat was rude and I literally got 6 pieces of meat. Asked for a few extra and was charged $3.35 for 4 additional pieces. Then asked for extra cheese was told that would cost more also. Got to my table and the steak was actually cold, went and asked for a manager or supervisor was told they were busy. Avoid this location especially if you are a trucker delivering to Walmart. Not worth the aggravation....

The food here is great. However, don't risk going within an hour before they close. My friend and I are sitting here and one of the workers is sweeping the bench I'm sitting on. In order to mop the floors, he's also noisily throwing the chairs around right behind where we're sitting. I've worked in the food industry before, so I understand wanting to close on time. But there's a HUGE difference between cleaning to get out on time and making your guests feel like an inconvenience.

I just want to point out how sweet and awesome the girls were that helped me there - I had an online order than I made but arrived very early - they quickly made my food and gave me a free drink and apologized for my wait even though it was me that was early - just wanted to give a 5 stars to the people that work at the Brimfield store , thanks again.

I'm always containing an open mind when it comes to reviews. I simply use them as a reference for myself when I order so here's my experience of this Chipotle. Personally I thought the service was outstanding. The line was long however & all the employees were very engaged in their line of work. I myself had to ask for extra rice however that's abnormal because I am the customer & it's no problem for them either. I was greeted with kind gesture & I could tell they were really focused on my experience. I definitely would eat here again so I give this Chipotle a thumbs up!

place is ran by a bunch of teenagers that don't understand the concept of an assembly line. the wait in here is always 10x longer than any other chipotle

Worst chipotle to order from!! I ordered online (like I always) and my food was cold! There was barely any meat on my bowl and it was just so disappointing. On the bright side, their new queso is AMAZING!!

Waiting forever for iced tea to be refilled. Seems as they know how to do lightening fast burritos they've lost sight of self serve drink area. Or maybe the fact it's self serve is the reason lower priority. Still waiting 10 minutes for the tea...poor management? Poor planning for sure. Oh well chipotle has its issues. Hope they fix them.

Everyone was super friendly and the food was great! I much prefer this location over the one in downtown kent. Their food here is always fresh and delicious!

This is the worst chipotle. I have given it chance over and over time and time again, and every time is horrible. If you order online, the food is either not done when you get there, or tastes like it was made a half hour before you get there. The staff is far from friendly. I once placed an order for 5:30 and got off work early. Called and asked if they could make it by 5:15. The guy said "no we are so backed up on online orders and the line is out the door. I cancelled the order and walked in 5 minutes after I called and there was NO LINE and got in and out in 5 minutes. There was also 2 employees just sitting around in the back. So essentially I was lied to. The chips always taste old and they give you very little portions on everything. The last time I will ever be there, I ordered 2 bowls. When I got to the register, I asked for cheese and lettuce on the last bowl, and turned to pay. Got home and there was NO lettuce and very little cheese. I didn't know I had to babysit them for every little ingredient you ask for. So I paid full price for a bowl that had 2 ingredients in it. Clearly other people are upset with the service lately because the last 3 times I went in there, at 6pm, there was NO ONE.

Out of soft tortillas! Really? Like McDonalds being out of buns! Skimpy servings. This location is not up to Chipotle standards.