Chipotle Mexican Grill

I won’t be back to this location. I used to order mobile pickup and they reduced the portion, so, I began to go inside (every few months) Now, today, I go in, order a bowl to go, they give very little meat, so I ask for a little more. I also got cheese and guacamole, of which, they only gave about a half scoop this time. Then I wanted to try the red chimichurri, they gave a small container. I also got a large chips and queso. Upon checkout, I was charged for double meat, the chimichurri sauce and of course the guac. My bill came to $25.45. I didn’t order double meat and if they were going to charge me for it, should have actually given double or communicated with me. Had I known I was going to be charged for the sauce, I wouldn’t have got it because I don’t even know if I like it. Furthermore, upon opening my chips, about half of them are wet and undercooked. To pay almost $26 for “fast food”, it is only fair to be charged for something edible and a decent quantity. I’ll not visit this location again and won’t recommend to anyone either.

This is the worse Chipotle in the United States. I went into this location and there were no workers anywhere. It took at least 5 minutes for all 3 of them to come from the back. The rude manager walks out on her cell phone and goes and puts stuff away instead of taking care of the customers. Then the store was filthy dirty!!

The staff here are really nice. I was having a rough day, and the woman making my burrito (I didn’t catch her name) was incredibly sweet. Kim checked me out and was so patient and kind. This visit was on 12/17 around 7:40 PM

Absolutely horrible today every single time I go it gets worse!! They tell me today at 7pm they aren’t making anymore meat. It’s Sunday they close at 11 and they aren’t making any more meat!? They are out of every meat with the exception of chicken. He said “we are too backed up to make any more tonight” absolutely unprofessional and idk how they even get away with that. I waste my gas to come out to be more disappointed everytime and I’ll never try to come to this chipotle ever again. If you’re going anytime after 6pm, just don’t bother. They will be out of something important. Also it’s gross….they don’t stock their stuff, or change the trash out. It’s a mess in there!

I live right by this chipotle. Tell me why there’s a video surfacing on Facebook from this chipotle of this employee, eating chicken from the counter with the gloves on and then not even throwing the gloves away and he’s eating this chicken over the open chicken container. This is disgusting. I will not ever be returning to this location. EWWW

Driving through the area and was happy to see a chipotle.. Wow. Worst chipotle serving sizes I’ve ever seen. Spent way too much money on this “salad” containing 10 strips of lettuce and a “Large” guacamole not even filled all the way?? Prices of items shown.. Won’t return, don’t recommend..

Portions was smaller than other stores. Had to wait to pay for my food while the staff talked to each other and just left me stabs there for a few minutes. Then I feel I was overt charged for the food is self. Was charged $16+ for a stake/chicken bowl. I order the same at other stores and it was never this much. Will never go there again.

Picked up my mobile app order from the South High location around 9:12pm tonight, 03/11/24 since it was scheduled to be ready at 9:10pm. I pulled up to the drive-thru lane window and I could hear the chime/bell go off letting the employee know that I arrived. I sat there watching all of but two employees, the two were cooking, while the others were joking around at the prep/serving area. I waited and waited until I got tired of waiting and had to honk my car horn to get one of their attention; I then received my order and I felt that the bag was extremely light considering that I ordered double meat, extra rice, pinto beans, mild salsa, cheese and sour cream. So I parked the car and looked at the bowl and it barely had a full portion of barbacoa or rice (see pictures). I went into the store and let the gentleman at the register know about it and he checked the bowl; he apologized after looking at it, then closed it back up. A young lady working next to him asked if she should remake the bowl and he said no. He then proceeded over to the prep/serving area and pulled out the near empty container that the barbacoa was in and proceeded to put the remaining scraps of meat into a plastic cup, like what they use for the salsa, then gave me back the bowl they originally gave me, plus the cup of scraps of barbacoa, even though he put out a full container of fresh barbacoa. I don't know if this is how management at this location trains their employees, if so then no wonder why the low rating. I honestly can't believe I paid over $15 for this bowl. I asked the gentleman for the owner's name and contact information, but he said there isn't an owner; then gave me the manager's business card. I wrote an email similar to this post letting her know about this, but I doubt anything will ever happen because from what I was told by another customer in the store/location tonight, he stated that he reported issues before but that management doesn't care and will continue to allow this to be the norm. Wish that someone from corporate would look into how this location is making their restaurant/brand look.

6 people in line waiting and no cheese or fajitas available at 7pm on a Thursday. "Everything left is reserved for online orders". This location is a complete joke. Thanks for letting us know after waiting 10 mins in line.

DIRTY CHIPOTLE! The place where they make the bowls was a mess! Flys everywhere, slow service the guy in the kitchen touching good with no gloves. This place has to be shut down IMMEDIATELY!!!!!

Very good, my bowl was stuffed to the max! I got steak with white rice. Everything was fresh. I was only able to eat about one-third of it, but the bowl still looks full. Also, had the lemonade it was not too sweet, which is great. Took one star because the chips were a little overcooked.

Bug (beetle) was in my food and they blamed it on the fact that i was sitting outside, but the bug was already dead, missing a limb and at the bottom of my bowl. No refund was given by the very rude manager.

One of the few Gluten Free options on the south side for my daughter. We eat here often. Always fresh, clean and helpful staff. Thank you.

Painfully slow service. Seen 5 employees but only one making orders. 2 others cleaning, one playing on his phone, and one waiting to ring up the orders. Wanted to try the new carna asada. The menu board makes it look so inviting. But when you see the dried up dark chunks in the pan it makes you change your mind. They were out of white rice, seriously? And the lettuce was swimming in a liquid that looked like Nickelodeon slime. The sour cream had something kinda chunky mixed in as well. Aside from that I was able to find some decent looking ingredients and make a bowl that would get good in my belly. Probably won't be back. Good luck!

The carne asada steak should be a permanent menu option. So bomb. Better in the bowl than the burrito. This location is everything I want out of a chipotle. Got our food super fast. Was a joy eating outside on the patio. Can't ask for much more.

We frequent this chipotle and we love it! We almost always place an online order and use the drive through but there's one woman working in there almost every day and she has that place running smooth as butter. I'm not sure her name but the lovely Hispanic woman in around her 30's is an angel! She knows my boyfriend and I by name and we can guarantee our order is right when she's there. Even if she's not the one on the window she will tell her coworkers which regular just rolled up and make sure they're taken care of. If she's not a manager she needs to be!!

I have never been told I can not get items on my bowl or get chips and guacamole ordered. I can see the items on shelf and in the containers but was told I could not have them, when ask why, I was told they have to save for online orders bc they can't make anymore. I walked out with the food left on counter because this is crazy, you have a paying customer and you refuse items for unknown future online orders. This was at 4pm on a Saturday, Never again will I go to Chipotle's!! Very rude, unclean environment and staff. I should of known better then to stop, now one of my favorite places turns my stomach.

They have roaches...watched one crawl right across the food prep area while staff continued to prepare and serve food and said nothing. It was both terrifying and hilarious. Myself and the woman behind me quickly made an exit. Do not eat here.

We did an online pickup. The lady at the window had very bad attitude. We barely got any food in our bowls, extremely disappointed and we definitely will not order again from this store.

Nothing nice to say. I pay for my food I should get it how I want. If I want my bowl over the top leaking out it's mine. I shouldn't have employees making faces and being rude as hell because I wanted extra sides. I have never been treated like this in a chipotle both grown ass employees too. Like seriously will never return. I paid $40 for two meals I should get them how I want. It's unacceptable.

Out of desperation we decided to do the drive through because the lobby has been closed randomly lately. We set the pick up time for 4. It is now 4:10, we are still waiting. They hadn't even made it with ample time to do so. Then after honking the horn 3 times to get someone's attention, they began making the order. Only to "accidentally drop" all of the tacos on the floor and start over. I am honestly shocked that anyone can be this incompetent. Someone from corporate needs to straighten these people out.

Worst Chipotle I have ever been too. Ordered a steak bowl with white rice, tomatoes, black beans and cheese. Very skimpy on everything other than the rice and when I say very skimpy; I do mean VERY skimpy. Girl who prepared the steak bowl was wearing gloves; but after handling the food, she handled my cash and prepared the next order after me, without changing the gloves. Seriously? With the Covid pandemic? Where is the proper sanitation? Will NEVER go to this location again and I would not recommend this location to my worst enemy.