Chipotle Mexican Grill

I have been here TWICE in the last 4-6 weeks, and I had decided to let the first experience slide, UNTIL I went again and it was just as disappointing! The first visit, I got my hubby a burrito and me a bowl. My bowl leaked through the bag onto my passenger side seat, but of course I do not realize this UNTIL I pick up the bag, AND IT BREAKS! Inside my car!!! Unfortunately, I didn't get any real pics of the mess it made, but I was NOT happy! So needles to say, I had to change my shirt, wash up a bit and wipe down the mess in the car, before I ever sat down to eat!!!! Yes, I had to zap it, because it was cold! So, I recently returned on 3/17. The hubby & I both got burritos this time, I asked for my rice on the side, NOT A SIDE OF RICE, and hubby wanted his beans on the side, because he says they don't drain them all enough. So, I'm getting ready to pay, and I ask the girl, why am I being charged for just getting items on the side, NOT A SIDE of these items. She said, because if it's NOT ON the burrito, that's a side item! So, whatever! Even though we both burritos, I DID NOT place the bag on the seat, and it's a good thing! Bag broke again and there was a big spot on the bag! My burrito was so HORRIBLY put together, that it was like I had ordered it SMOTHERED in salsa! It was so ridiculous and messy I almost just quit eating it! Really not sure if we will be returning!

I live down the street and have been coming here for years. I have never been so disappointed in ordering chips in my life than I have been tonight. Felt like I was eating fresh cardboard with my bowl. My wife and I looked at each other half way through our meal and she said it’s been like this for the past month. Food is decent still, but do not order chips.

Ordered a large side of guac and a tortilla on the side. Paid $7 dollars for a small regular thing of guac. It was the only thing on the order too was just the large guac and free queso. I got small size of both.

We have never had a bad experience with Chipotle ever in the past before. So while my husband & I were out an about he was craving Chipotle. Ok so I ran in to get him what he asked for. Not only did he have problems eating it when we got home " started feeling nauseated " so he stopped eating. He waited a day or two, to try an finish eating the rest. An all over again he got sick so I don't think we will be going back to this location.

The only saving grace here are the employees, but the food is "iffy" at best. I stopped going to Chipotle when their food was sickening people. Not into food poisoning and not for the prices they charge. Since moving to Minnesota in 2019 haven't seen many Chipotles in my area.

The most disappointing Chipotle location I've ever been to. Portion sizes were very small (basically a half scoop of chicken) and when I asked for more cheese and more salsa on my bowl I was told that I'd be charged an extra side if I wanted more. I've been to many other locations and I've never been charged extra for pico de gallo or cheese. The chips also had zero lime flavor and were under salted. Probably an upper management issue for this location but super disappointing anyway. Additionally, there was dirty food underneath multiple tables inside.

I recently had an outstanding experience at Chipotle, and I just have to share it! I needed to place a large order for 15 people, but their website was down, which made the process quite frustrating. However, the incredible staff completely turned the situation around. They were patient, kind, and took the time to ensure my entire order was correct. Despite the complexity of my order, they made me feel comfortable and valued as a customer. What really stood out was how they went above and beyond by helping me carry all the bags to my car. This level of service is rare, and it made such a positive impact on my day. Thank you, Chipotle team, for your exceptional service and professionalism. I will definitely be back!

Brittany was just terrible. I came in on a Sunday night about 9:30pm. I get it everyone is tired but she legit did not say one word to me while I was ordering. Her attitude was horrendous and energy was so off putting. If you don’t want people coming in to your store at 9:30 pm then you need to change your business hours to 9:30 or 9pm. Brittany didn’t even put my food in a bag. I will be back to this store late to see if management worked on the employees mindset. This comes down to management setting the right expectations with the employees. Very disappointed of the locally founded chain Chipotle, at the moment. This is just a few miles from the original first location so standards should be high. Get it together Brittany.

Chicken was not in my quesadilla; no online support and someone kept hanging up when I called. Now driving back in person to get the correct order. An exercise in frustration. Once at the store they made a fresh one. Thanks

I ordered online from this location, and it was $13.75 for a Brisket burrito with no extra add ons, which is fine, but when I picked up my burrito and my wife's bowl, there was hardly any meat in either dish. These places don't care about their customers. If you pick up, just expect it to not be worth it. And now I've got to come on here and write a review because it was that bad. The portion sizes are embarrassing.

They sprayed the counter with disinfectant next to meat. And then wiped around the pieces of meat around the counter and put it back in the tray of the beef and chicken. I called them out on it and told them it was disgusting. They did not seemed to care so I walked out and warn customer.

I ordered lunch here, a pick up order (I'm a teacher with a 30min break), and initially I was disappointed because I paid for extra chicken and felt like I didn't get my moneys worth. But when I went back after I got off work, they completely remade my entire order without me asking! Amazing customer service, Genesis was my cashier and she made my day :) thank you guys!!

The children that work here at this store are some of the rudest ppl I have seen at any chipotle. Particularly the Asian kid with glasses, patchy facial hair, but this time it was the black kid with dreads. He always has his headphones on and can barely hear you when you order. Not only that, but my wife is one of the sweetest and most polite human being on this earth, she brightens any room she walks in just by smiling and she is super respectful of restaurant workers as I am one my self. She was walking in front of me and when ordering, being her bubbly self she said hello to the black kid with dreads and asked how he was doing. This kid just gave her a blank stare, motionless and after a few seconds of this he just said "what do you want?" When it was my turn, same blank stare. So I just stared back until he asked me what I wanted. On top of that he almost messed up my order because he can't hear with his headphones on. It's no surprise why this place has a 2.5 star rating. Do better!

This place is just simply amazing good all the food is fresh and good and they pack my bowl and it's not that bad the pricing

The food is always delicious at chipotle! I ordered the chicken burrito with brown rice, black beans, cheese, sour cream and corn salsa. The burritos are super huge! The service was great and I did not have to stand in line at all. The ambiance of the restaurant was cozy and there was plenty of dine in space.

It feels weird to come in 3 hours before they close and disturb the team finishing up their closing duties. Hey, I'm sure y'all got better places to be butttt having your back facing towards me as the selection of ingredients is pushed away from the counter was just plain odd...

Went in to order just 3 small chicken tacos. The guy asked me if I wanted beans & rice & I said "No, but can I have some extra chicken instead?". He did so. I then only had them add some salsa, cheese & lettuce. When I went to check out the girl asked me if I wanted to add pop & chips & I said "Nope". She looked very disappointed. Obviously must be getting some sort of kick back on these sales. She then pressured me to just scan my credit card & I instead had to ask her TWICE how much it was. She finally said $14 something. And I said "it's supposed to be $10" & she said "well u asked them to add extra chicken.". Seriously? I had no beans & rice but they charged me $4 more bc I asked them to substitute for a bit more chicken? I told her I was done & will never b back at any Chipotle, and I definitely won't. Left the tacos & walked out. There's a rule in business called "customers don't like surprises". And then another called, "customers don't like being ripped off". U need to learn a lot of lessons here now don't u Chipotle? I will be telling everyone I know about this experience at Chipotle. There r a LOT of restaurants just in this immediate area that actually want ppl's business & then won't try to rip them off. FAFO applies here Chipotle.

Rice undercooked. Chicken wayyy over salted. Prep area dirty. Assembly line ingredients inside other ingredient bowls. Kitchen dirty. Dining room a mess. My senses told me visually to not eat here. Did anyway. Chipotle is good, but not this location.

I ordered a bowl for pick up. This is literally a picture as soon as I got it and opened it. ... wth is this trash ???

Sadly, after being a happy customer at Chipotle at this location near my home for more than 20 years, I have decided to stop paying their higher and higher prices for less and less. Since the company was bought and the new president was put in charge, their only focus is profit. That's more than clear. The price of my chicken tacos has gone for just over $5 plus tax, to more than $10 over the last four years. Based on my last visit, they have also gotten very strict about how much protein each item can include. They weigh it now. My last three tacos had two cubes of chicken each, yet I paid nearly $11 in total for this. I was told that the servers are now being monitored and that they are not allowed to give us more than that. I also listen to the CEO's quarterly profit announcements and have gotten sick of hearing him say that they have had no problem increasing their prices because their "affluent" customer base can afford it and are not complaining. Their profit and stock prices has never been higher, as a result. They keep raising their prices BECAUSE THEY CAN. I'm not high-income, and I don't like being cheated due to the high cost of my tacos or a burrito now, so I will never return to Chipotle again. And I was a loyal, original customer of the very first Chipotle on the University of Denver campus, when Steve Ellis was the founder and CEO and actually cared about his customers. CEO Brian Niccols clearly does not.

Tiny portions, not even full scoops. Almost 10 dollars for a burrito that's mostly rice, no thanks

My partner and I got food poisoning literally 1 hour after eating from here. They either get our order messed up or they make us vomit. Looks like I can delete the chipotle app because I don't think I can stomach it ever again.

Me and my boyfriend decided to give this chipotle another try after coming here before and getting the smallest portions of food that you can think of but this time we didn't even get to ordering, when we walked in what it looked like the lady behind the cash register and her co worker we're laughing at my boyfriend so I asked what was so funny when she said they were laughing at the car and I was already irritated so I didn't say anything and just waited to be helped when a girl around 17 came from the back to be nosey and put her to sense in and once her co worker asked what happened she started yelling at me and my boyfriend saying she was gonna beat us up and my boyfriend was trying to tell her she didn't even know what was happening so we ended up walking out and seeing her flip us off from the inside so me and my boyfriend did the same when she ran out screaming trying to fight us and getting in my boyfriends face. Choose another chipotle, the customer service here is never good no matter what time of day you come and they shouldn't be having co workers who are UNPROFESSIONAL to there customers. There should be consequences for this girls actions, she's lucky I wasn't in the mood to fight her myself for the way she was talking to us about something that had absolutely nothing to do with her

Unfortunately we had a pretty bad experience here, the rice was still rock solid eating it, they put the wrong meat in my bowl, and they did not listen to our requests about how much of the add in ingredients to put in our bowls. Will definitely not be coming back to this location

This Chipotle location is special. And not in a good way. The employees are so horrendously rude it makes you wonder why they chose a public facing job. I knew my experience would be extra horrendous when it started with the woman at the beginning of the line screaming at the older gentleman in front of me because he dared ask why there were only three pieces of chicken in his tacos. A valid question. Then it was my turn to get screamed at after she put literally a half a scoop of rice and three pieces of chicken in my bowl. When I asked why the portions got so small, she screamed at me "it's 4 ounces!!!!" and rolled her eyes. After I paid, I realized half of the drinks in the soda machine weren't working and one of the customers standing next to me said he'd already mentioned it to two staff members, but no one cared to do anything about it. The dining room was so disgustingly filthy that I ended up taking my food to go because every table was covered in old food and the floor was littered with trash. The best part was when three staff members came out of the back and sat down at a table and stared at their phones while their customers dined in filth. I will go out of my way to never return to this location.

I arrived tonight a little after 9:00 pm. I frequent this location along with a variety of others. This location's staff is not trained as well or as customer centric as the other locations I frequent. When I come in anytime between 9 pm and 10 pm they are normally more focused on cleaning than serving customers. Tonight I started my order and was told they were out of Pico. Pico is a critical ingredient of most patron's meals at Chipotle. I decided to go elsewhere for dinner. The gentleman provided no explanation as to the reason they were out of Pico but that they would have it tomorrow. I would like to continue to visit this Chipotle location, but the operations need attention.

I've gotten sick from this location twice at this point. Just want to let everyone know.

I keep trying to give this place a Chance but the food never has flavor .... Add salt and also get your reviews up that's embarrassing..

This Chipotle is the rudest location in the metro area. Poor management , disrespectful, and remaking every other order for some odd reason. The food waste is unreal. The music is so loud they can even hear your order .

Pretty bad location. It's crazy they can't get your order correct when you're right in front of them. The just refuse to put the toppings on you ask for and it just turns into a staring contest, like, you gunna put that on there bro. Eventually you realize they won't and accept defeat.

Honestly the long blonde hair manager who was telling this young man he needed to work faster was a bitch. Like what ? He was doing great . Then told someone they couldn't take there bathroom break. Like girl what !

Staff makes you feel terribly inconvenienced for your business. Don't expect there to be napkins, silverware, or any hot sauces and If you ask expect attitude and a long delay. I'm giving two stars because the food did taste good.

Went in today for lunch and the store was busy, but nothing crazy for a 12-1:00 rush. There were 5 people on the line/register, yet they were out of multiple foods and toppings. The staff decided to work on mobile orders between making mine & my husband's food and didn't bother to acknowledge him or start his order for nearly 10 minutes after finishing mine. The fajitas weren't cooked, there were whole bay leaves in our food, and the meat had obviously been out for too long as it was cold. Unfortunately not the first time this has happened @ this location.

We are now driving to the hampden location even though it's 15 min farther for us. The colorado location is just not good. It goes through phases of being good-ish to just blah. We live 2 min from this location and it would be great if they could be consistently good.

I think once and for all I have to break up with chipotle the fact that they stuff there burritos with rice and beans and you're lucky if you get any meat if you order online if you want to go in and micromanage them to make sure they're putting enough then great other than that it's such a rip off. Bye boo

You'd think this store was trying to go out of business by how many items were left off my order. Our kids meal was missing milk and cheese in the BYO box. Ordered two bags of chips with guac and salsa but didn't get any guac or salsa. Glad doordash was able to issue me a refund. So disappointing but now not surprised after reading the other reviews. Get it together chipotle!!

Waited 25 minutes for a pickup while 4 teenagers dicked around in the back and cleaned the floor. This place needs a manager, those idiots are useless. PS, grew up in the neighborhood, been a lifelong Chipotle Fan. Just got to the Evan's store.

Waited 30 minutes with the line out the door while they made To go orders and ignored costumers who showed up to get their food in person will never come back. People waited to check out while food stacked up at the point of sale. Very poorly managed will not be back.

Food is bland, portions are minimal, and service is terrible. Staff always acts like you're an inconvenience for being there and doesn't know how to answer any questions. Skip this chipotle and go anywhere else in CCN.

This place used to be my go to. I've had two instances coming in the last week where the I thought the amount of toppings, including protein, was a practical joke. The woman in front of me was older than me by about 15 years and was upset by the amount of protein they gave her as well. The person behind the counter told us that Chipotle HQ was auditing them and we will have to pay double or QUADRUPLE the amount we normally used to get. If this is a Chipotles MO now you can easily go to any and all other fast causal Mexican places that Denver has plenty off. This place is scamming people.

I'm done trying this location. Staff has horrible attitudes and poorly trained. Just waited almost 20 min in line while all they did was online orders and 0 acknowledgement of customers in line. Chipotle does horrible job of training on customer service and experience. They have no way or plan of dealing with online business and walk in. I left without food after 20 min.

Bad location. Have had multiple issues with my online orders but today will be the reason I don't go back. In the middle of a lunch rush, a single person came in to order for over 20 people. We all stood in line for 30 minutes waiting for the one person to submit all of the orders. This chipotle could have easily had one team member help everyone waiting while the others completed the massive in person order but we all had to wait. The manager stood around not really helping and offered no apology or any free drinks for all of us having to wait.

Honestly, I love it. it's really good and chipotle if you're reading this right now, please buy Tostitos! I don't mean by the chips for your store I mean buy the whole brand your chips are 10 times better than Tostitos. I love ordering chipotle for birthday parties a ton of it. It's so fun and everyone loves it! I just wanted to let you know I love you guys and please never change your logo. It's amazing the way it is!

3 stars just because I like the food but the restaurant it's self isn't great. The bathrooms are always messy and there is always a stall that's broken. The staff that work here aren't very friendly and clearly don't want to be there.

Not all Chipotles are the same. Some have good days and some have bad days. From ordering online and in person, it's as if this location only has certain items/ingredients day by day. We have had several online orders missing items we paid for. Advise to order online and check your dish before you leave.

I would not recommend ordering delivery / online orders from this chipotle. The bowls are half way full. They are always missing a ingredient or blatantly ignoring what was ordered. When you try to call it brings you to a automated voicemail and then their customer service chat portal just loops you in circles. Food is not great for how careless the employees are. We really just need to ban fastfood chain places like this. I do not recommend.

The staff is very sluggish, unfriendly, and act like they hate their life. They also are very stingy when it comes to the food. They gave me a very small amount of rice, beans, and chicken. Definitely the worst Chipotle in Denver I've been too. The only reason I didn't give it a one star is because I love chipotle too much.

The workers say that if each costumer doesn't buy and ENTREE then we need to get out. The workers are rude and disrespectful and inconsiderate. Can't even enjoy my meal due to the distraction of them coming over asking if i bought something. Even when I enter the building they give me glares. They pucker their lips like they don't believe me that i'm buying a meal. even when i'm purchasing my food they give me a grimace. I feel like my dignity is being taken away from me.

Official award for worst chipotle in the world. Workers are not only incompetent but extremely rude, too. I wouldn't recommend eating here even in the most dire of circumstances. I ordered delivery today to avoid them and try to get some healthier food delivered but of course they left out half my order.

Went to this place today. The worst lunch experience I've had in a long time. Had the steak dish they're advertising on TV. I would suggest you do not order it. It is not seasoned with garlic it is tough and chewy and overdone it is the worst dish I've had in a long time.

Worst chipotle in Denver and it's all because of the manager here. Whenever Rita is here during the day she's in a bad mood, skimps or portions and has no sense of customer service. Today I asked for a chicken burrito. There was no chicken left in the bin but instead of taking from the fresh bin she serves me the smallest portion of chicken ever and didn't correct it when I complained about it to her. Here's a pic of the burrito, no chicken what am I paying for??

So, my staff and I ordered Chipotle thru Uber Eats. Two burritos were missing. Highly doubt it was chipotle. I called - Tia answered and was so very helpful. I drove back to the store and she took care of me at the busiest time of their day. Excellent customer service and going above and beyond we really appreciate her and will always shop at this Chipotle. Kuddos to the staff crushing thru the super long lunch line!

The staff at this location are really hit or miss...I've had some terrible experiences with customer service from the day crew in the past. Due to this I started ordering online and every single time the order is incorrect. Missing chips, missing ingredients, missing queso. Today I ordered again because I had a bogo (from them messing up my last order) and when I got my order the quesadilla was missing the veggies. There's no winning at this location.

What a difference between Chipotles! I like most. This one had cold chicken and steak. Hostile service and careless proportions in the bowls. Lesson learned. Never again this location.

Today was my last visit to chipotle. Not only was it $17 for a burrito bowl with guacamole and chips, the rice was clumpy, too much fat and gristle on the new premium steak, there was an avocado produce sticker in the guacamole, as well as the hard stem "nipple" from the avocado. I understand inflation has hit restaurants hard, but $17 for a single lunch entree is too much if everything is perfect. Clearly they missed that mark too. Sorry chipotle but this is goodbye.

Worst chipotle location I have ever been to based on service. And I'm counting the one that continuously burned their rice.

Ordered online. It said it was delivered, never showed up. Tried to call both door dash and chipotle. I was redirected from door dash to chipotle help (door dash wouldn't even try to help). Spent over two hours on hold trying to talk to someone to no avail. Then the next day my order is in front of my door (has been sitting there for some time since it wasn't there when I left in the morning) with no text, email or anything communicating that it was being delivered the next day. I have no idea what time it was delivered or how long it's been sitting on my porch. And I still can't get a hold of customer support.