Chipotle Mexican Grill

I just had the worst experience ever at this disgusting filthy chipotle. The employees are rude and need to be trained on good customer service to have returning customers!! I will never be back here I swear to god. Fire the management and retrain the staff

I stopped in today and had an unexpectedly great experience—mostly thanks to this light-skinned, curly-headed kid at the front. I think his name was David? Either way, he was absolutely hilarious and really brightened my day. You can tell he’s got great energy even if he might be going through something—he still showed up and made people smile. This guy definitely deserves a raise, a promotion, or at least a bigger cut of the tips. And give him more hours! If he’s here more often, I’ll definitely be back more often too. People like him make a big difference.

The experience wasn't as bad considering all the reviews I've read. The food did take a while, simple task seemed to take a bit longer than "usual". I think we were in the building for about 35/40 minutes to order 2 burritos on take out with about 3 people in front of us. They were training alot of new employees so with that grace it would be like a 3.5 star experience though it mightve actually been closer to a 2.5

The food was delicious. I love that Chipotle is now downtown Detroit. It was a great addition. Service was trash. I very well understand understaffed, but it's not the customer's fault, and that should never be persuaded that way. I mentioned n showed 4x that the online app was not allowing me to place an order online - when we just could've moved on to making my order. Customers had to place an order online due to understaffed.- After it was understood, she had to take my order she walked off and called someone to service me.

Traditionally, I have a bad experience when I come to this location, which is unfortunately my home location. Tonight, however I will give it a five star review thanks to the young man working behind the carryout counter. He noticed I had been sitting there for a few minutes and checked on the name of my order and made sure to bag it up nicely and that everything was included. Also the ladies who I believe were making the carry out order made mine perfectly. I’m so happy thanks to the team working tonight, thank you.

the 2 young ladies were rude working this shift. Attitude everywhere, no manners, impatient. Talk poorly to other employee. Honey chipotle chicken 🔥🔥

An okay experience today. Chipotle was one of the few places open on this Sunday evening that was quick and easy. I ordered on the Chipotle app while sitting outside in the comfy chairs at the Esplanade on Woodward Avenue. The restaurant was clean with no dirty tables. My food was not out on the display when I arrived, but it was ready. I'm guessing they have a problem with people taking the wrong orders because I gave my name and the gal handed me the bag. The condiments section was stocked and tidy. Back at the hotel room and digging in, they had put all the right stuff on there. Guacamole, sour cream, cheese, fajita veggies and the most over cooked chicken I've had in some time. Dry and chewy and disappointing. A definite bummer.

I used to like Chipotle. 🥗🥙🍛 I stopped going as much, because the customer service is so bad. Plus, the portions are ridiculously small and most of the time, poor quality. Prices too high, for what they're offering. You company needs to properly train employees. Especially, these kids!! One employee, got visibly upset, because I requested no cheese. She even questioned how the taste would be. News report: 🗞️ Everybody can't eat cheese!!!! She then proceeded to give me a crappy order, with tiny portions. Haven't been back since!