Chipotle Mexican Grill

Whomever the manager of this location is, should be fired. Currently the meat special is Carne Asada. Guess what- at least HALF of the time I come in, they’re out of it. Sometimes not even cooking any, sometimes in the middle of cooking it- but it’s not available regardless. How are you NOT aware that you’re running out of your special, ever? Then they also don’t have the red chimichurri somehow. How???? That’s also a special. The lazy, extremely unfriendly employees are too lazy to put the chimichurri into the little containers- that’s why. They run out of ice, out of tobacco, various fountain drink syrups will be out. The trash will be piled up. Tables nasty. It’s ridiculous, Chipotle corporate either needs to step in here and force management changes in this store, or force it to close. It’s a stain on the chipotle brand and it’s been like this for years. It’s absolutely ridiculous. I have always eaten at chipotle multiple times a week, for years. I’m switching to whole enchilada or zona Fresca or other local fast Mexican places. This chipotle is just inexcusable.

Quality is good but I have ordered delivery from there like 20 times and I can say now this was my last time. They have gotten at least one of the orders wrong more than half the time. It’s convenient because it’s right near me but id pay a higher fee just to order at a different chipotle now.

What a flop. We are vegetarians. Came late at night 1 hour before closing. Let's just say, it was not good. Employees weren't happy to be there, everything was done and I just got a ton of beans juice and vegetables juice and a very unhappy lettuce, and the guacamole just barf. The only thing I got lots of was the cheese. I was very disappointed with this visit, which might just make it my last one. I paid fill price for this disgusting meal. Maybe I'm better off at Zona Fresca or Taco Bell. Not sure I'll be back.

Filthy dirty! The dining room was 90% empty yet none of the loitering employees could be bothered to wipe down the tables and sweep up the floor. Food was mediocre at best. Serving line was filty. Same with drink station. Personally, I'd be embarrassed! Two thumbs down..... Way down and management needs to step it up. You have two restaurants right next door to you that are squeaky clean.

Food always taste good most chipotles are not clean but this one is even though some items are not their the food is still fresh and clean, one time i ordered here and i didnt ask for a drink they gave me a free drink. Some of these reviews are not accurate. I perfer this chipotle because it doesnt give you no stomach ache or upset. Thank you for your service

Come to this chipotle frequently and they are always out of something or the quality is not what you’d expect from a brand that prides themselves with only “fresh” ingredients. The customer service is terrible. This time we came at 9 but they are open till 11. 2 hours till close and they are bare bones on everything. The new feature of chimichuri front and center on the board when you walk in. Oh not at this location. Guacamole not available but on the take out line it is. The restaurant itself is always unclean in the seating area with boxes and miscellaneous garbage everywhere. I’d stay far away from this location as I will be and honestly it just needs to be shut down and replaced with a Moes or a Qdoba.

I am very disappointed in the quality of the food with my recent order. The rice was overcooked, sticky, and tasted horrible.... It's appalling something so disgusting was given to someone who's spent their hard earned money on food services. Since I placed an online order, I feel lousy driving back to the restaurant just to ask for a refund.

Very disappointed with this Chipotle. They proudly offer a 50% discount for police officers but nothing at all for firefighters or military personnel. As someone who served, it feels like a slap in the face to completely ignore the sacrifices of veterans and first responders who also put their lives on the line. Supporting one group while excluding others who serve the community is unfair and shows a lack of appreciation. Until they change this policy, I won’t be coming back.

I was driving along Federal Highway deciding on what to eat, when it dawned on me that I have enough points to redeem for an entrée at Chipotle. I was not too far from the location in the Bal Harbour Square, so I will get my food from there. It was a bit busy inside when I entered the building. I approached the female employee behind the register and informed her that I was picking up an order. It was a carnitas bowl consisting of white rice, pinto beans, corn salsa, and fajita veggies. The presentation of the bowl was not visually appealing. All of my choice toppings were thrown on top of each other and there was too much corn salsa added....other than that, the food was tasty.

I do like Chipotle, but this location definitely could use some work...especially the customer service. A guest was in front of me was reciting an order off of her phone to the ladies behind the counter. I could hear the guest say her friend sent her the order, so she's a little confused. One of the ladies behind the counter kept cutting her off and saying different versions of "Noooo, you mean a quesadilla!" "No, you mean a build your burrito" etc. The guest couldn't get one word in until she said she would step to the side so she wasn't holding up the line. The lady ushered the guest to the side so she could help...I think. The remaining lady behind the counter rolled her eyes and then annoyingly waved her hands at me to move forward. I acknowledged her with a hi and I got a blank stare and crickets in return. I started my order and mid way through she left out of view and started drinking out of her water bottle. She still hadn't said a word to me and started assembling my order. The only interaction we had was when she asked which beans I wanted and it wasn't even all that friendly, a more barking tone if you will lol she passed my order off to the cashier without a response to my thank you. The cashier did say hello and when I went to show her a free drink coupon on my phone to scan, she hurried me to pay and she just put the cup in my bag. After paying, she told me where the fountains were while trying to assist someone picking up a food order. No thank you or goodbye. Some customer service training definitely needs to be done here, at least to train a simple hello and goodbye and then work on the other stuff later. I'm in customer service myself and the biggest impact is just greeting, and that can change all the difference. Also, it's not that hard! I wouldn't think twice coming here because I know I won't return.

This is one of the most poorly run chipotles there is. They close in 3 hours... they're out of lettuce, steak, tomato's, salad dressing, and who knows what else because I walked out. This is a constant issue with this location, don't come here anytime close to closing and I guess 3 hours prior is still too soon. Whoever buys for this location isn't doing a great job.

I don't often eat at Chipotle and every time I do, I remember why. The food isn't worth the price. A small blob of guacamole is $2.60 and a fountain drink is $2.80. That's ridiculous. And no one is nice. They don't do anything to make you feel like they want your business.

Food quality was horrible, and the lady kept being ask to be sent home or go on break waited while I 3 minutes with no one in line to be served. Needs work, no one cares about the restaurant. Will not go again, 17th street is a way better run and staffed location

The worst Chipotle location I've ever been to This was by far the worst Chipotle experience I've ever had. The customer service was terrible. I asked for carne asada and then said I wanted to do half with chicken, and the employee told me it would cost extra "because you said carne asada first." Then, she actually started taking the protein out of my bowl to put it back in the container! After that, she had an attitude with me for the rest of the interaction. Totally unprofessional and rude. I'll never come back to this location again.

save yourself the hassle and go to literally any other chipotle. Would give zero stars if I could, the chipotle does not know what they are doing at all and speaks to guests however they like to. Plantation chipotle is so much better and actually speaks to the guest with kindness like they are human beings. Literally one of the worst experiences I've ever had at a fast casual restaurant. I even tried to call the store before going, and there's absolutely no way to speak to them. Otherwise, I could've saved myself the hassle as well.

People work with a bad face as if we were asking for a favor. Sometimes they put more protein, sometimes much less. Anyway, the service and the portion we pay to eat should be better.

Unfortunately I wish I could say something positive about this establishment, this isn't the case here. I've been going here for about maybe a decade. I used to love it a lot, but now it's just unprofessional. We ordered pickup on the app only because my mom got the free chips and guac with her points, we never got it....as well as the cheese that I ordered on my tacos. The orders are never placed on the pickup shelves and you have to ask for your order which sometimes they never even bag it so you have to wait an extra 5 minutes. Really crowded, this family came in with three kids about 4-6, screaming, running around, playing with the blindfolds. I hate to say this but maybe we should just let this chipotle go like we did with Smashburger and Pei Wei.

Bad service, bad display, dirty, and nasty. When I told the manager what the worker said she apologized immensely, but the worker had a bad attitude, and took my comment personally

Food was not that fresh. Tables were all dirty. Nobody was going around cleaning them. The price was very expensive ($18 for a bowl w chips and drink). I would have been better off going to a nice restaurant for happy hour prices.

I use to frequent a Chipotle in Park RIdge, IL. that was very, very good. Here in south Florida I've been very disappointed. I've received numerous coupons through their club but never took advantage of one. On Saturday night I twisted my husband's arm to use one. We had a girl wait on us that had an attitude. In short, when I ordered a pork burrito she first dropped the pork on the floor, then took a teaspoon of pork and put it on my burrito. I know how much they normally put on a burrito and a teaspoon wasn't it. I asked her to put a little more pork on and she said she would have to double the price for it. If I was thinking I would have immediately asked for the manager. This girl should be fired for both her attitude and treatment of customers. Unfortuately, I see a lot of this in too many businesses, attitude from the employees. Another thing, the food items didn't look fresh at all. Beware!

Terrible customer service It's very dirty DONT Even Think about ordering on the APP.

What a mess of a mess. Four times to understand what I wanted. Order still messed up. New management need to be placed here to get this crew Oder

Ok, I gave this location a second chance . The servers had attitudes again! They were just about out of lettuce so I asked for fresh, but they still took the scraps out of the bottom of container. I asked the expediter for more ..they filled a small to go container. Meanwhile I had soggy lettuce on my chicken bowl! Not much chicken, I must say. The place is still messy and dirty! Let's hope we don't get sick from this dirty place! Would not recommend this location for sure!!!

Now I I know why this store has such a bad rating. Just went there and walked out. 1 the guy making the food was so dumb he didn't remember to put beans on orders. Then then ran out of white rice. That 80% of the meal. I asked if they had any more coming and the same guy shrugged his shoulders and said I don't know. I hope he isn't making anything more than $2 per hour. Dumb as box of rocks.

Showed up at opening and was told very rudely "we're not open. I know what the door says but we not open" GHETTO

This Chipotle is the closes to my condo, so I went there for the convenient location. The restaurant itself seemed a bit unkept. The floors, tables and drink area were not very clean. As I got to the cash register to order, I noticed the prep area was also very messy. I got my salads, ate them and left....not my favorite fast food experience.

I love Chipotle and frequent it pretty often, but this location has consistently disappointed. Unfortunately this is the closest location to our house, so if we ever order delivery or pickup, this is where we have to go. I've never gotten delivery here and had my order be correct. Whether they leave off several ingredients or just get the order completely wrong, it has disappointed every time we get delivery. This is probably because it seems like every time we are in here, they are always out of ingredients. They've been out of roasted veggies, dressing, and guac several times. This last time (which honestly will probably be the last time) that we ordered pickup, I made the big mistake of not looking at the order before I left. I was sitting waiting for the order for a while, and it wasn't on the to-go pickup section. Turns out it had been ready the whole time and just sitting in the back, but I had to ask about it. They of course were out of the vinaigrette dressing. By the time we got home, the food was honestly pretty gross (photo attached). The cheese was melted but not in an appetizing way, the little lettuce that was on there was wilted, and half of the ingredients were missing. Long story short, drive the extra few minutes to a different location if you can.

Went in last night with my mom. We were helped by jacquira. It seemed like she was a one man army and wanted to shout her out! Take care of her because she's taking care of Chipotle and holding it down. The food was great. See you next time Chipotle

the food is great but the restraunt is always a total dirty pigstye,its starting to gross me out dining there, the place can be empty or busy but there is no effort to wipe down the tables nor sweep the floors. The last three times i dined there was food everywhere on the tables and the floors. I might get my food to go from now on but will no longer dine in. I am very tolerant but i am starting to get grossed out when i go there now.I will not go back until they clean this place up. Will try another location. Kinda sad sense this location is closest to where i live.

I pick up my general manager's lunch order from Chipotle Monday through Friday, depending on where I am. Unfortunately, this particular location consistently delivers the worst customer service I've ever experienced. Every time I walk in, not a single employee acknowledges me--nobody smiles, and they all avoid eye contact as if interacting with customers is a chore. The online orders are kept behind the counter, so I never know if they're ready, and no one bothers to communicate. Today, when I asked another customer if he had been acknowledged, an employee rudely snapped, "You don't have to act like that," and proceeded to hand him his food while ignoring me. When I asked about my order, she scowled and said there wasn't one, even though my boss had placed it 15 minutes earlier. When I pushed further, another staff member angrily claimed the order wasn't ready yet. To make matters worse, I heard one employee shout, "Don't come back!" from the back when I voiced my frustration. I ended up leaving without the food my boss had already paid for because I didn't trust how they would handle it after such unprofessional behavior. This location seriously needs customer service training. I won't be coming back, and I would suggest others do the same if they value respectful treatment.

Today, this location is being run like it's the Wild West. Employees giving customers attitude when they incorrectly put an order together and had to discard it. The dining room doesn't look like it has been cleaned since they opened and it's almost 1:30PM on a Saturday. The soda area has spillage and two napkin containers are empty and literally, all of the dining room tables are dirty. Aren't the employees trained to wipe it down every 20 minutes, along with the soda station area? Chipotle is not what it used to be. With what the company is valuated at, what their stock shares are selling for, they need to financially invest in their employees and hire better quality. What you pay for is what you get and that applies to all fast food/quick serve restaurants. It takes quality food and quality workers, both which can only be accomplished by spending money!

Very poorly run Garbage overflowing Tables all have food and liquids sed on them Staff very slow to move between stations and texting in back room If I owned this place I would make some staff changes Food was good as u

I placed an online order. Right as I pulled into the parking lot I got a notification that my order was ready. I walk in and nothing is on the pick up shelf. I see a bag sitting on the counter behind the cashier. I've never seen a person work so hard to ignore me. I stood in front of her for 15 minutes. When she wasn't helping someone else, she'd immediately turn around and pretend like she was busy with something else. Not once did anyone acknowledge my presence. After putting together two more to go orders, she finally grabbed my bag of cold food and plopped it on the counter. To make it worse, the brown rice in my bowl was crunchy and under cooked. The white rice in my partners bowl was gummy and over cooked. This place has a serious customer service problem. Not going to be spending $40 on overpriced mediocre food and crappy attitudes any more.

This location tries to charge for a water cup. I don't drink soda or juice.. kinda crazy I got to pay for water. They also try to charge for the vinigrette. These are not formalities I've experienced at other nearby locations. Basically go to any other chipotle but this one or just take your money elsewhere and save yourself and family from terrible customer service.

Placed an online order and despite the correct ingredients on the sticker on the wrapper they put items in I didn't order. Poor, indifferent attitude of employees. However the food is decent for what it is. Would not recommend this location.

Foods great and tastes fresh. Customer service they're alright. Pretty clean though. Nice spot to go eat with friends .

Undercooked beans and surlee staff. Overpriced cr@p. ..............................................

This is the first time back in over a year. I stopped going because of the bad attitudes and poor cleanliness of this store, also the preparation of the food. I see from this visit that nothing has changed except the attitudes, which are much worse. I left my order on the counter and walked out vowing never to return, which I will not! The management/owners can fix it if they want but I will never be back. For anyone that has felt the same Zona Fresca is across the street and so much better.

I love Chipotle, but if you're a fan like me, you know there are good chipotles and bad chipotles...and this is a GOOD one. Food is well seasoned and cooked. Minus a star for cleanliness. The counters and tables and floors are disgusting...doesn't stop me from eating there but...it's bad. Just learned they have a military discount (and policies/first responder!) Half off!!!

This store is incredibly dirty! Trash overflowing. Ice all over the soda counter. Every empty table was dirty with discarded food and paper products. No employee cleaned the dining room during my 45 minute visit. The bathroom was disgusting. I felt like I was in a NYC subway station. The owner of this franchise and all the managers should be arrested. Stay away.

Please change your staffing or at least train them... We went this past few weeks from decent or pleasant staff to rude staff that rush you.. or yell at you rudely and the serving sizes... What the heck? One spoon of rice, one spoon of beans, and barely any chicken.

If the health department would show up which they should, they would cite them or not close them for the night they have trashcan near the food and very dirty place. Very poor customer service I recommend go eat somewhere else. Better yet customer relations. Sent me a message to direct message them with no contact info.

Out of all the chipotle's I go to consistently, this one is by far the best. Checks every point: music, urgency, good portions, cleanliness, a/c , and good energy. Many other chipotles in the BROWARD area have fallen short of this. I'm glad to go to a place that prioritizes the little things.

This has to be the worst chipotle I've ever seen. Ordered delivery from here tonight and very little meat and the guac was very brown. Who ever thought that guac was ok to be served should be fired. Response to Chipotles comment: This is a cop out response. I'm not looking for anything and you have the information needed to do something about it.

Just not good all around bad experience Food was cold and steak was old ,not as advertised. Could not get anyone on phone so just put in fridge, to throw out next day. I would definitely reconsider your choices when looking for a mexican grill. My order was placed on line, which I found the app was not easy yo navigate.I was sapose to get a reward for Signing up for the app which I had issues with. Getting the reward when I got to the store Nobody in the store knew anything about the app they said it wasn't their responsibility. The customer service was just bad.

Ordered online through chipotle website, multiple drivers said that the chipotle store were saying there was no order although confirmed, wait over 2 hours for it and no order received, still got charged for it. Heard very bad reviews and shady service from others about this store. Chipotle is also unhelpful in fixing the situation. Shouldn't be this hard or complicated, Unfortunate so beware.

Sunday evening mistake was stopping here. Restaurant out of all meat except old pork+beef. No lettuce, cilantro, spicy salsa. Dining room+condiment bar filthy and not cleaned the whole time I'm there despite looking glaringly neglected to every person behind the counter. Fecal-brown puddle at restroom entrance. Soda purchase was useless; water smells bad + fountain syrup not mixing in. No standing-around employee cared or noticed any of the above. For at least two years you need to avoid this location. Needs new manager else a store closure by Chipotle central.

Staff is always rude. Always mess up the order and they always look sad and angry. Never see any form of management around. I use to go 3 times a week for the past 2 yrs. It's always a long wait for orders and no acknowledge anyone when they come to pick up. Corporate needs to look at the bad reviews on Google reviews. Please do something about this location. The location in Davie is always amazing. Try and get that staff.

I love chipotle! However, I have been to this location a few times and the rice has been over cooked. Same texture as mashed potatoes, meat super salty, and the cashiers would hold personal conversations with each other holding up the line and possibly contributing to a poor meal that is already over priced. This is the closest one to my home but for now on I will be driving else where.

My pick up order was just sitting there in the back behind the register and when I asked who it was for... the chipotle employee snapped back at me. WORST CHIPOTLE LOCATION EVER. Best part about all of it, they got my order wrong. So basically paid for the wrong order and to get snapped at. This location needs work.

I normally don't pay too much attention to reviews for restaurants I know I love, but the 2.5 star rating for this location is accurate My friends & I went tonight and they ran out of rice right before we we're about to order. They told us it would be a 10-15 minute wait for brown rice & a 25+ minute wait for white rice. They were also completely out of lettuce.

Good food , terrible service , overall the rude employees out weight eating here .. dirty tables .. will not return

The line cooks could care less about anything. Their attitudes are shit, they are so sloppy slamming all the spoons around. I'm surprised I even still got my order after looking at the condition of the food trays, some stuff looking like its been there all day long. My burrito looked like it was wrapped by a 3 year old., and my wifes salad bowl was a watery mess from the soy frita and black beans juices we asked them to drain. Avoid this location at all costs.

I love this location. Usual chipotle quality food. Fresh, "healthy" and fast. I get my order for about $12 and that you cannot beat! My go to order is a veggie bowl with guacamole. Basically all the veggies and then I get their fresh made chips on the side to dip. Delicious and I always feel full but never gross after eating. This trip was my first time trying the queso and it was very good! A mix of spice and cheese. Highly recommend. I saw this location give food to a homeless person before. Not sure what their policy is or if the person paid but employees here are so nice and friendly. They are always walking around cleaning the dining room if it's slow or hurrying themselves to get the orders done without lowering customer service if they're busy. Parking is plentiful around this area as there are many shops.

We all got sick last night from this food, Food poisoning 3 different items ....i would not recommend to anyone to order from them...straight junk food

I hope this review can serve as constructive criticism. The staff serving the food were fine but the food selection, cleanliness and customer service were VERY bad. So much so that I will never pay money to eat at this location again. I live in Miami but was in Ft. Lauderdale running a few errands and just checked which Chipotle was nearest to where I was at, unfortunately this one was it. It was Sunday around lunch time and I went in already knowing what I wanted (the shredded beef bowl). The line was almost out the door and not moving. Every single table with the exception of maybe one or two were extremely dirty. The drink station had no straws just papers everywhere. I could also tell that no one was sitting to dine in because of how dirty it all was. When I went to order my food of course my shredded beef was running low and all there was left was like a cup and a half of oil and a tiny bit of beef buried way underneath the oil the bottom. I asked the worker if he could give me new shredded beef but he ignored my comment (maybe he didn't understand, hear me or want to deal with my request?) I sadly passed on it after anticipating it for hours and settled for the steak bowl since I already went ahead and waited all that time to order my meal. Moving onward, I've got my bowl, my partner has his burrito and so I ask for my guac and salsa on the side rather than on the bowl, my partner gets it in his burrito. I then ordered a drink and paid the final balance. Upon receiving my receipt I noticed that the price was higher than usual so I put my food down and analyze the receipt to find that the cashier charged me for three guacamoles. I think okay, no big deal, let me return and let her know. I politely return back to the cashier and told her she made a mistake and charged me an extra guac and she just tells me that I am wrong a few times and that she charged me right. We were going in circles so I asked to speak to the manager and told her I could show her my food so that she would see that I was overcharged and she just rolled her eyes at me while looking annoyed and told me that she didn't need to see anything and just refunded me the amount that I was overcharged. WOW! All that stress left me with indigestion. Please don't treat your customers like this. Times are tough for all of us and we really could be going elsewhere and taking our $27.00 there with us.

Placed my order online for pickup. Got there at the time stated my order will be ready and still had to wait 10 mins. I would have been better off standing in line. My bowl is watery and spicy.... What is this.... This is my second time at this location and it's bad. Service is slow employees including managers. Need to be better trained. Everyone looks like they don't know what's going on