Keisha M.
Google
Chipotle has always been a go-to spot for those looking for a fast, customizable meal that's also on the healthier side. I've had my fair share of visits, and while the experience is generally positive, there are a few things that I think need some attention to elevate the overall experience.
The Experience:
First off, the lines can get long during lunchtime, especially around the midday rush. I try to avoid the rush and only come at times when they are not as busy, so I'm usually in and out.
The Food:
When it comes to the food, I find Chipotle to be a solid option for anyone trying to eat healthily without compromising on flavor. My usual go-to is the burrito bowl with double chicken. The portions are generous, enough for a hearty meal, and I usually end up with leftovers for later—usually a second meal. The overall meal is a decent-sized serving, but the protein portions can feel a little skimpy sometimes. I’ve noticed that they seem to under-portion the protein, making you feel like you’re not getting your money’s worth unless you opt for the double protein. I’ve had bowls that didn’t seem to have nearly enough meat, especially when compared to the regular portion. This was made even clearer after a frustrating online ordering experience.
The Online Ordering Experience:
Now, here's where things took a turn. I decided to try online ordering for pickup once, which ended up being a huge letdown. I ordered the chicken burrito bowl with double protein, paid for it, drove to pick it up, and got home excited to eat in front of the TV. But when I opened the bowl, I found barely any meat. Seriously, it was barely enough to cover a single forkful. It was like they ran out of chicken & they just sprinkled a few bits of chicken throughout to make it look like they gave me double protein, but it was far from it. Naturally, I was heated.
I called the restaurant and spoke with the manager, who was very understanding. She apologized and asked me to bring the bowl back so they could fix it. I didn’t want to make another trip, but I decided to go back anyway since I wanted to get what I paid for. Fortunately, the team member who helped me at the restaurant quickly corrected the issue and gave me the double portion I had paid for.
Since that incident, I’ve avoided online orders here entirely and only order in person, where the food seems to be assembled much more reliably.
The Service:
For the most part, in-person service has been smooth. I’ve never had an issue with ordering at the counter. However, there was one small issue with the cash register during a recent visit. I made a purchase that totaled $14.95, I gave the cashier $15, and was given my receipt and food. But when I checked my receipt later at home, I noticed that I hadn't gotten my 5-cent change. While it’s a minor amount, I do think it’s the principle of the thing. I don’t care if it’s a penny or a nickel—cashiers should always give you your change. It was a small oversight, but it’s a detail that matters.
My Final Thoughts:
Chipotle is an excellent choice for a quick, healthy meal. The food is tasty, and you get a pretty good value for the price. I think with a few adjustments, such as more consistency in protein portions (and maybe a little more attention to small details like giving back change) and keeping the lobby clean, this place could easily hit 5 stars.
Overall, it’s a reliable and convenient option for when you're craving something fresh and healthy, and I’d recommend it to anyone looking for a quick bite. Just stick to ordering in person if you want to avoid any hiccups with online orders!
