Chipotle Mexican Grill

I ordered through UberEats just now and I’m very upset. I opened the packaging and felt that the bowl was super light. It turns out there was barely any rice or meat on there. The cilantro and rice mixed with the Barbacoa was also a lot more sour than usual. I’ve been looking forward to the order and I spent money on it so this is very disappointing . I’ve worked in the fast food industry before so I know how exhausting it can get but this is not the way to deliver customer service. I really hope management will do something about these lazy employees. Don’t stay at the job if you hate it. Don’t go ruining other people’s day just because you hate your job.

I should’ve wrote a review on here and not the other website for chipotle. I came here to this location on September 8th 2025 and ordered a burrito but when I got home it turned out to be a bowl instead. I was very disappointed and the food was a little bit cold as well.

The music there is always ridiculously loud here. They obviously don’t want you stay and eat here or enjoy the place whatsoever. Also my gf found a screw in her food one time from this location but it was like 2 years ago.

Today I had one of the worst customer service experiences of my life at this Chipotle. The female manager working there was extremely rude, condescending, and openly mocking me while I was trying to place my order. She kept interrupting and correcting every single thing I said in a sarcastic tone. When it came time to pay, things got even worse — I asked for a cup of water, and she smirked and refused to give it to me, acting like she was enjoying humiliating me. Then she tried to charge me extra for sour cream, which is supposed to be free. When I calmly pointed that out, she refused to give me my food and just walked away to help another customer. I have everything recorded on video. I left the store feeling humiliated, disrespected, and harassed. This was not just bad service — it was targeted harassment by a manager abusing her position. I am going to report this incident to Chipotle Corporate and take legal action if necessary. This employee should be fired immediately before she treats another customer this way.

Unfortunately, the service at this branch has really gone downhill over the past few years. Every time I come by (every couple of months), it just seems to get worse. Today was especially disappointing — the server up front looked like she didn’t even want to be there, and her attitude was rude and unpleasant. On top of that, the bathroom was absolutely filthy.

to start off: horrible customer service. never coming to this location again. cashier was so rude, i asked her for forks and she ignored me. soda machine was dirty and and NOTHING was stocked up. they were stocking up while ordering so they left me standing there. there were no forks & ice machine wasn’t working. food smeared in the counter and tables we’re so dirty. yucky

I asked the person making my bowl how much it would be for extra steak…she said a few bucks. At the register I find out she charged me $8 (and refused to refund any of it). Bowl and small chips/queso for $25. I’ll never be back here.

Clean, orderly dining room. Exceptionally friendly and helpful staff who seem to genuinely care. Two team members assisted with my online order, which was ready ahead of schedule. Ivan promptly answered my customization question with no hassle. Great job, Ivan and team!

Food is always stellar. Service is solid. Ambiance stinks. THE MUSIC IS AS LOUD AS AN 80s DISCO. The server said CORPORATE makes them keep it that loud. Why only this outlet?? It's closest to us. We won't be back. Third trip.

Ah, Chipotle. The chain that turned burritos into edible sleeping bags and made guacamole a luxury item rivaling Bitcoin. I love this place like America loves reality TV: we know it's bad for us, we know it's fake, but dammit--we keep watching. But let's talk about this location at 301 N Larchmont Blvd, Los Angeles, CA 90004. If Chipotle's origin story is Steve Ells opening the first spot in Denver in 1993 with dreams of "gourmet fast food," then this place feels like the dystopian sequel. Portions here? California micro-size. They give you three grains of rice, a single bean, and whisper the word "protein" like it's an ancient spell. Crunchy tacos? Missing in action. Guacamole? Vanished like Hoffa. Agua frescas? Broken, again. Coke machine? Out of order, naturally. Bathrooms? Let's just say calling them "functional" is a violation of the Geneva Convention. And yet--I keep coming back. Why? Because it's Chipotle. It's Stockholm Syndrome wrapped in foil. I complain, I curse, I swear I'll never return, and then two days later I'm back in line, begging for my burrito bowl like a raccoon pawing at a trash can. Two stars, only because one star feels cruel and five stars would be a felony. This isn't Mexican food. It's not even Tex-Mex. It's history: the story of how America fell in love with cilantro rice, paid extra for guac, and still lined up at a place that can't keep its Coke machine alive. Chipotle is proof that even when the world burns, we'll still settle for lukewarm queso and broken soda machines--as long as it comes wrapped in foil.

I got the steak bowl, but the meat tasted old. The girl was rude and also not generous with the portions compared to other locations that I've been to. But everything else tasted ok. Inside is decently clean.

This is my favorite chipotle location. So freaking easy. Ordering ahead is so convenient, you can pick up on the shelves without hassle. The employees are nice and efficient. The portion sizes are good and ingredients are fresh. Never too crowded, always clean, and parking is a breeze.

I live local and over the last three months the service has changed. The honey vinaigrette no longer has the same taste it's very spicy and thick. The pinto beans has spices in it. It's completely different taste than any other chipotle around. The employees are disengaged, they do not come off friendly and have conversations with each other verses providing customer service for the costumers. Just to provide feedback, I would encourage you to go to a different Chipotle.

Not high end but it will do for a quick decision. I like that I can customize my salad, no beans or rice for a lower carb meal.

No chicken at all is ridiculous. There is no reason for them to have no chicken at all. They couldn't see that they were running low and grill some ahead of time before they're 100% out? I was told I would have to wait 15-20 minutes for some chicken.

I've been going to this chipotle for the last few years and for some reason this location in specific always gives smaller portion sizes as well as, the chips are always insanely oily, i get chipotle often but with this specific location this is pretty common for some reason.

Just saw the review saying that this place is hit or miss. This place is definitely a miss. I went here 3 times total, hoping that the portions would be not stingy and cheap. And unfortunately, the portions were very small and stingy. I asked for a little bit more protein but the server refused...the steak bowl I got today were too chewy and the bowl was oily. Would definitely not go here again. Employees seem to not care about anything.

Not a review person but after 5+ visits with the same experience, here we are. Don't waste you time or money going to this chipotle. The staff is rude. Food is never stocked and portion sizes are a literal joke. The counter is always dirty and messy. I am not sure who runs this establishment but they need to be checked out. IT IS WORTH THE DRIVE TO ANOTHER LOCATION. 10/10 times. You will be disappointed here

Do I recommend this place? Hell no. There's other locations where they're not so damn stingy with the portions. Are you kidding me the service is mediocre at best, they all look like they hate being there every single day. Not only that but AGAIN the portions is a joke! Every time I'm there they act like they're getting paid based off the portions they put. But what pissed me TF OFF AND DISGUSTED ME was that this big guy with a small beard had come out of nowhere and told the young woman who was serving me what is good sized portions and told her to cut back on them and I had ordered 2 quesadillas, THIS MAN LITERALLY PUT HIS HAND IN MY QUESADILLA AND TOOK THE CHEESE OUT OF IT WHILE I LOOKED AT HIM DOING IT. WHAT A F'ng Joke. Y'all need to fix this ASAP! Tried to contact chipotle and it did nothing as EXPECTED. Seriously this is a joke. Avoid this location there's other places where they actually serve portions that make sense and where they don't stick their greedy little hands in your food.

The music is so loud its worse than a disco. Not to mention the person in the kitchen slamming, over and over, every time they pick up a pan. The worse experience ever. The guacamole was sour, gone bad. The servers are very nice, the kitchen people need to be replaced. Who is the manager. Unbelievable!

Hit or miss with this location. Almost always the Most unwelcoming staff . make you feel super rushed through the line which makes the experience super stressful. Couldn't even ask for extra meat or toppings because they make you feel so rushed. Id like to see more smiles, I genuinely hope they aren't under too much pressure. The food is usually best mid day. It was actually really good today and tasted very fresh. I've had issues in the past with dry meat or cases in which multiple items were out but today it was nice to have all options available .

so amazing love the workers and the food 10/10 super welcoming and go everyday . great environment

There was no chicken available during the time I visited And there was food all over the line

This place is trash, just came and waited in line watched the female worker hook her friends up with large portions and then give me tiny little scraps. We only got to the protein before I asked if that was all she could do and she said "yeah anything else" and I just walked out. Not paying for three tiny cubes of mediocre barbecoa...Will never return. @management - thanks for wasting my time yet again having me share my experience with absolutely no accountability on your end. To all seeing this comment from management thinking "oh they made this right" please know they did absolutely nothing but waste more of my time.

I haven't been to this location but I would like to leave a review on all the reviews lol... you guys need to calm down and make these bowls at home. It's more peaceful and plentiful!!

I normally don't review chain restaurants but this 5 star review is for the girl dressed as a nurse on Halloween night assisting the pick up customers. She was so great, efficient, and polite. On a busy night, she got everyone in and out. (Someone give her a raise ). Otherwise, this is a standard Chipotle. You should ought to know by now what you're going to order when you walk in. Lol Parking can get tough on weekends. Otherwise, most weeknights are fine.

It's incredibly frustrating ordering chipotle from this location. I used to order daily, and I stopped when the portions went downhill around 2020-1. I went again a few days ago and had servings close to how it used to be. I got so excited and I decided to go again 2 days later. The servings were terrible. I don't know what I'm supposed to do. Am I supposed to keep track of which employee is serving food so I know if I'm getting fleeced or not? You can get a sandwich from a shop that's 4 shops away and get a heavier meal for about 3 dollars less. Thanks for the ripoff. EDIT: Chipotle is asking for me to contact customer service, I already did. Just the same useless nonsense. They offer you a voucher. Like great, am I supposed to go back and expect to not get fleeced? It's like the 6th time I've complained about a bad meal from this location in the last 5 years. I'm good, no vouchers, no free food. I'm over Chipotle.

With all th stuff about chipotle on tik tok I have been hesistant to come in due to portions and how much quality has truly gone down here and this really pissed me off. Bad customer service and pettiness. Girl serving my food asked what salsa I wanted and I respond with green she says mild ok then asks if I want anymore salsa. I say no just green on the side please. she corrects me again and says mild. She then asks again if I want any more salsa on the bowl I say no I don't want any salsa on the bowl she starts to pack up my order and I say I want cheese and lettuce and guacamole and she got upset. I got home to a half full salsa which was so obviously intentional. I have never had a salsa this empty. The salsa is important part of the meal and this was done out of spite.

The food was not good. The guacamole was too sour and portions were really small. The steak tasted like it was overcooked. Never in my life will I ever go here again. Waisted $40 for food that doesn't taste good. Go to Sonoratown!!! Real Mexican food!!!

I was excited to go here for the brisket & i was disappointed. When i got home it was burnt & i couldn't even chew it. My chips were stale. Very disappointing & a waste of money. Chipotle gets so lazy. Guess they didn't feel like working

When I walked into the store, their outfits were just placed on the kitchen floor. It doesn't seem right to me.

I'm extremely dissatisfied with this place, they consistently provide insufficient food portions and the staff seems overly frugal.

My visit to this Chipotle location was deeply disappointing, to say the least. I usually enjoy the brand's promise of fresh, customizable meals, but this time, it felt like they completely missed the mark. Food Quality: The ingredients seemed far from fresh. The lettuce was wilted, the guacamole had turned brown, and the rice was dry and clumpy. The portion sizes were wildly inconsistent, with my bowl being mostly rice and barely any protein. Worst of all, the chicken was undercooked--an unforgivable issue that raises serious health concerns. Cleanliness: The restaurant itself was a mess. Tables were covered in leftover food, and trash bins were overflowing. The floors looked like they hadn't been cleaned in hours, which didn't inspire confidence about the overall hygiene of the place. Service: The staff seemed disinterested and rushed, despite the store not being particularly busy. They were unhelpful when I asked for extra toppings, acting as if I was inconveniencing them. To top it off, I waited over 20 minutes to place my order because they were "short-staffed," yet no one seemed to be addressing the long line. Atmosphere: The overall vibe was chaotic and unpleasant. Loud conversations among employees about their personal lives added to the unprofessional experience. It felt like customer service was the last thing on their minds. Forgot to say that the food was WAY too salty and the rice was so sour I felt like throwing up. Also, I asked for a water cup and the employee too a long time to respond (she was most likely high) then I went to the fountain drink station and she eyed me down and kept repeating the water is under the lemonade. She thought I was going to steal a little bit of lemonade from her. One thing that made me very uncomfortable is that she kept looking at my phone over and over when I was eating. (I'm not watching the most important thing your ever going to see, I was watching a instagram real) Seriously Chipotle you need to fix this restaurant. And for me to say that this chipotle is bad is just crazy. I have been a customer at chipotle for 7 plus years. Step up your game.

System was down during the business day. There was plenty of food but couldn't take orders. Fail.

look at the other reviews for this location but most of the employees here are so rude. every time i come into this location i get so much attitude from the employees even when its not that busy. they act like you're ruining their day by coming in. they're also so stingy with the portions. i always get the most measly scoop of rice and have to ask for more. also they always run out of guac here??? the past two times i've been in the past couple of weeks they've ran out of guac

I think Chipotle has a decent food, but today I stopped at the Larchmont location and ordered a bowl of a limited time either Brisket or Tri-Tip Well happens that it's more expensive and the price it's not on the menu! Not a good customer service. They put the price on the glass that covers the food where it's not easy for customers to see it. To my surprise I ended paying more . Please keep the tables clean , it wasn't even busy when I got there and the tables were dirty, I hope they improve this situation.

Every single employee I have encountered here has been RUDE, full of negative attitude and stingy with ingredients. These people clearly do not belong in the service industry. I can't understand why and how they are employed to serve paying customers???

DO NOT go to this place!! I went in asking for my mobile order I placed 30 mins ago (mind you the place is empty). Employees are in the front STANDING THERE. The girl heard my order then went back to the kitchen to "check" it seems like... she comes back to the front ignoring me. So I ask again and she makes a weird face at me and says "it's coming". After waiting at the restaurant for 15 mins (IT WOULD HAVE BEEN FASTER TO ORDER THERE THAN MOBILE) I get my order with no words said to me. After coming home, i paid EXTRA for the queso dip and they gave me half a container and 5 pieces of asada. AVOID THIS LOCATION!!!! I'd put zero stars if I could

Ok. I tried this location again. This time before 6:30. Guess what! Out of beans and chips FOR THE REST OF THE DAY. Officially done. Guess I'll just make a long trip to Burbank for now on... Hollywood's Chipotles are trash.

The assistant manager is a joke. As a general manager myself of a restaurant if I treated guests the way he does I would be fired by my regional director. He's a joke. Also the cleanliness of the store is pretty sad. 2 people in the store, every table is dirty, trash on the floor. His response I just went through shift change. Guess what, as management pick up a towel and wipe down the tables, grab a broom and sweep. Oh my bad I guess he was trained to babysit not to be a leader. The general manager should be ashamed of himself and his leadership if this is who he entrusts while he is off. Update: I talked to your chat thing on the app and through email. All I have to say is wow. Management doesn't call you, regionals don't call just some person working remotely saying oh thank you for letting us know. I personally handle every guest complaint with my regional to fix the situation and see where we can improve and what we did wrong. This store could care less, I mean a 2.5 in an upper middle class area of Los Angeles and you have a 2.5 rating. Seems to me management is the issue here.

The food was really good! Was welcomed by everyone. Quick fast service for the area! We forgot an item but they hooked us up! Ambience is top tier and a lot of space!

Very rude got mad because I water cup and she thought we got soda and said where ban from getting water cups never coming back

Why is everything crusty and old and out at 9:25pm. Just say you r closing at 9:30pm then. Rushed to get here early enough to get a proper meal. N still got this tragic display. N your staff didn't even understand or try to make up for this. What's going on?!

The food was fine, but the place is disgusting. Not a clean table to be seen. Even the forks and napkin area was gross. The entire 10 or 15 minutes I was there, there was someone occasionally sweeping the floor of the kitchen, but no one came out to address the public areas.

I went to the chipotle at 301 N. Larchmont yesterday for a bite before heading to work, BIG MISTAKE!!!!!! I got the kids tacos. The lady that helped me was nice and I sat down to eat. The chicken wasn't hot, so I asked for new chicken. The manager, Elena took the food out of my hand and says she will make a new plate after she acted like I was lying about the food being cold. She went to the back to make the tacos. When she came back, I asked the first lady if I could have a little more rice, and she was about to give me more when the manager came out telling me and her you only get two ounces and that she gave me too much food in the first plate and then she reprimanded the poor girl for the next few minutes. The chicken she got from the back was even colder than the last bit of chicken. I ate one taco, and it was hard and cold. I asked for a refund, and she was saying I ate too much of it, but I barely had any food for $6.52 to start with. She was asking the other lady how I paid. I told her it was by gift card. She said she couldn't return money to a gift card. I asked for hot chicken, and she was about to go to the back again and get that same cold chicken she came out with earlier. I told her to give it to me from the front of the store. I told her she has horrible customer service, and she did not seem to care. She figures she can't be fired for some reason. She gave me a tiny bit of rice and chicken that I wrapped in the taco and left. I went to my car to prepare for work and my stomach was bubbling and I could feel poop wanting to come out, so I ran back to the store and had severe diarrhea. All the food came right out the other end. I don't know what this Elena girl did to my food in the back when she served it to me, but I was sick all night. I tried driving to work and halfway turned around to go home. I had to call in sick because I didn't want to have diarrhea the entire time I was at work.

Food and portions were exactly as I would expect them to be at Chipotle, and the young man who served me was great, but the woman at the register was so unpleasant for absolutely no reason. Please, someone have a gentle talk with her and let her know that her job is customer service and that she can and should do better.

This is a filthy restaurant. I came in at 11 AM, shortly after they opened. OMG! The "sneeze guard" is so dirty with food smudges all over the top. Then I started looking around. Filth is everywhere. The food prep area was dirty. The cashier counter hasn't been wiped down in days. My food was served on a dirty tray. Didnt notice that until my napkins were stuck. Benches were full of food particles. Every, and I mean EVERY table had some food on it. How is that possible? They just opened. The floor hasnt been swept. The soda area is very dirty. I am worried to eat the food. How dirty is the kitchen??? Guess I will repost if I end up with diarrhea. Definitely won't come here again. And I will re-think my plans next time I think about Chipotle. July 24, 2024 After reaching out to Chipotle through their website I got standard response below, meaning nothing will happen. And based on the 1 and 2-star reviews for most of their location around us, this company has no intention of changing it's operation to make sure they provide clean restaurants. "Thank you so much for letting us know about your recent experience with us. I am so sorry to hear this happened. Here at Chipotle, we pride ourselves on our high standards when it comes to food safety and cleanliness. I'm looping in our Larchmont Village leadership team to address this. We appreciate you taking the time to share your feedback so that we can work to improve before your next visit."

I tried to give this place ONE MORE CHANCE, and it was the worst customer service and dirtiest location I've been to. Not to mention the customer service a lady name DAMARIS I believe was very disrespectful! She gave me an attitude and snatched the chipotle bag from me. She also dust off the rug at my feet you need to hire better employees with respect!

Order was packed wrong and the manager seemed annoyed to be doing her job in "handling" that issue. Manager is rude. Food was cold. Clearly they do not take pride in their work one bit. Sad. Maybe a retraining could help the entire staff.

BY FAR the dirtiest tasting fountain soda machine I have ever encountered. PLEASE CLEAN IT. food was fine, typical chipotle.

The is the best Chipotle location in LA. The customer service is top notch and really awesome ambiance. If you stick with the guac and chips or quesadilla, you can't go wrong. The staff here are really kind and go above and beyond to be friendly.

my receipt says a different name, but however, for the woman that had helped me when I was in there during my lunch beyond common standard myself, I do work in the customer experience field and I do work firsthand with people, but you seem fed up by all means if we are being overwhelmed or if we need a moment to take a break for ourselves let's be vocal about that however, the service that was provided at this location wasn't even bare minimum standard. Please, in the future acknowledge the fact that there's gonna be others like me that will advocate on your customer service levels because Shorty needs to be fired. Baby girl at the register find a job not fast food .

I have eaten at this location several times when I'm working in the area as a contractor for clients mine and have never had any issue with any of the staff or the service. Today when I arriving approximately noon to pick up some lunch when I was finished ordering and waiting to pay for my food. I went to reach for my tray and an employee named Nancy pull the tray out of my hand. I thought it was a joke and I went to grab it again. She pulled it out of my hand again and said you need to pay sir I said excuse me she goes you need to pay I said, do you think I'm going to steal the food? She said yes you need to pay before you can take it? I said that's very rude. Why would you think I wouldn't pay for it? She said, thank you, sir you just need to pay she kept repeating herself. I paid for my food went out and came back in and asked to speak with a manager asked for her name she spelled it out, not telling me her name when I asked one of the other employees her name they gave me attitude, but finally somebody said her name. Not sure if I was out I Latin or whatever the cases I was able to watch them with other other clients, and they never requested them to pay for their food before they took it? Anyways if a general manager can reach out to me, I tried calling the store, but it goes directly to voicemail, and I do not have the number for the corporate office. Also, I'm going to be filing a complaint with the Better Business Bureau for being singled out because of my? This very strange I've been eating at chipotle for years I've never had this experience before left me very unsettled, very angry to be singled out. if they're having issues with people still? For what a $10 meal spare me no need to pull food out of someone's hands when they're a client just wanted to have a quick lunch.

Terrible place to go. Portions are tiny, staff is rude (probably on drugs), and place is filthy. This is one disgusting restaurant.

Can't go wrong with their bowls $9+. Service is okay here. FREE private small parking lot with sign stating to park only while eating there. There is outdoor and indoor seating. Located on edge of Larchmont Village.

Ordered online from this location because they have a parking lot. My order was supposed to be ready at 5:20 and the email conformation told me to pick up from the shelf. Arrived a few minutes after 5:20 and my order was not on the shelf, so I took a seat. The line was long, and I'm patient, so I'll just wait. When two separate men came in to pick up to go orders, someone appeared to hand them their food, so I walked up to the shelves. No employees looked at me. When there was a lull in line, I thought someone might look my way, but I was mistaken. I finally saw that my order had magically appeared on the shelf behind the counter, so I walked back there to grab my food 20 minutes after the pickup time. NOW someone decides to notice I exist, but still had nothing to say in the way of customer service. Maybe if you're gonna not follow the whole "easy mobile pick-up" model, have some staff there to help pick-up customers. I fished my drink cup out of the bag to get a Coke Zero, but the flow was clear, so Diet Coke it is! I only wanted to try the brisket, but it tasted like teriyaki beef jerky. The whole burrito bowl was so salty. I tried to contact Chipotle, but their little Pepper chat is useless. Next time I have a craving for a burrito, I'll just hit up the truck at the Mobil Station. Even with the credit card fee, it's half the price with much better flavor.

Small portion stingy management. I remember when it was impossible for me to finish a chipotle bowl now I need to order two bowls to satisfy my hanger