Chipotle Mexican Grill

I ordered through UberEats just now and I’m very upset. I opened the packaging and felt that the bowl was super light. It turns out there was barely any rice or meat on there. The cilantro and rice mixed with the Barbacoa was also a lot more sour than usual. I’ve been looking forward to the order and I spent money on it so this is very disappointing . I’ve worked in the fast food industry before so I know how exhausting it can get but this is not the way to deliver customer service. I really hope management will do something about these lazy employees. Don’t stay at the job if you hate it. Don’t go ruining other people’s day just because you hate your job.

Today I had one of the worst customer service experiences of my life at this Chipotle. The female manager working there was extremely rude, condescending, and openly mocking me while I was trying to place my order. She kept interrupting and correcting every single thing I said in a sarcastic tone. When it came time to pay, things got even worse — I asked for a cup of water, and she smirked and refused to give it to me, acting like she was enjoying humiliating me. Then she tried to charge me extra for sour cream, which is supposed to be free. When I calmly pointed that out, she refused to give me my food and just walked away to help another customer. I have everything recorded on video. I left the store feeling humiliated, disrespected, and harassed. This was not just bad service — it was targeted harassment by a manager abusing her position. I am going to report this incident to Chipotle Corporate and take legal action if necessary. This employee should be fired immediately before she treats another customer this way.

I should’ve wrote a review on here and not the other website for chipotle. I came here to this location on September 8th 2025 and ordered a burrito but when I got home it turned out to be a bowl instead. I was very disappointed and the food was a little bit cold as well.

Clean, orderly dining room. Exceptionally friendly and helpful staff who seem to genuinely care. Two team members assisted with my online order, which was ready ahead of schedule. Ivan promptly answered my customization question with no hassle. Great job, Ivan and team!

Unfortunately, the service at this branch has really gone downhill over the past few years. Every time I come by (every couple of months), it just seems to get worse. Today was especially disappointing — the server up front looked like she didn’t even want to be there, and her attitude was rude and unpleasant. On top of that, the bathroom was absolutely filthy.

to start off: horrible customer service. never coming to this location again. cashier was so rude, i asked her for forks and she ignored me. soda machine was dirty and and NOTHING was stocked up. they were stocking up while ordering so they left me standing there. there were no forks & ice machine wasn’t working. food smeared in the counter and tables we’re so dirty. yucky

Where do I start ? Like others said in the comments , I found a woman’s hair in my food , one short girl with dark hair alwyas has an attitude and cuts you off mid sentence and said “the line is too long we’re busy”. I try to avoid this chipotle cuz everything here is a problem but too bad I was hungry and thought maybe they changed workers and got their ish together but. Nope it’s even worse than before . They’re so unprofessional and rude . Portions are horrible the girl that had an attitude only gave me half a scoop of guac . Lesson learned I’ll just keep going to the one in Glendale it’s 10/10 portions and customer service . I’m surprised this chipotle on larchmont is still open. Maybe one day they’ll change sigh 😔

Food was decent I had better at the one the grove in fairfax that location is more delicious the food looks more fresh in general