Chipotle Mexican Grill

Showed up four minutes before they said it would be ready. It’s now 18 minutes after the ready time& still waiting. Just now got it! What the heck is up with the website wanting us to “name” the order each time we add an item? Crazy. This branch has been chronically understaffed since the day it opened. (At least they made their employees stay here during the pandemic.) seriously understaffing means only one thing- seriously UNDERPAYING. The CEO makes in one day what these necessary workers make in ONE YEAR.

Sadly this time I have to give one star . The place was full. Line was more than 15 people with only one person serving food (this is usual in this location on a Saturday night). I decided to order with the app instead of making the line but the problem with ordering with any app (and this has happened more than once) is that food quantity decreases a lot. And don’t know if there is any reason or not behind it but this is annoying. I would like this to be changed because I love food from Chipotle and its quality is good. But when I order this has happened consistently.

My husband and I ordered a Togo order. When the food got here there was a whole burrito missing and the supposed to be cold cokes were put in a bag with hot food. My husband went back to get the missing item, and the little Asian girl at the front counter was extremely rude and wouldn’t help or even acknowledge my husband. He had to come home to grab me so I could go handle it. When I got back I asked the same EXTREMELY RUDE little girl for a manager. All she did was look at me and point to the back. I had to ask her to go get him instead of just pointing. She glared at me and then went to get him. The manager was extremely helpful and replaced the whole order with no issues. If it wasn’t for the rude Asian girl the whole process wouldn’t have taken so long. Other customers also commented on how rude she was to not only us but them as well. This store needs to either reprimand or fire her, because this obviously isn’t the job for her.

This chipotle is very disappointing, they have a lot of people working but everyone is always playing around with each other. They don’t pay attention when you are ordering.. the dining room is a DISASTER!! Garbages full, NO ICE,NO NAPKINS complete disaster.. then you ask them for napkins they look at you with a bad face!! You ask them for ice and they tell you the machine is broken!! And it’s BS!! They never have ice after 9pm!! District manager or regional manager need to step up and do something about this ASAP!!

As a delivery driver I should not be penalized for customer service of packaging. Please let drivers know when there are liquid containers in bags and don't stuff them in the side with drinks. That can possibly rip bags. Overstuffing off bags cause issues upon drop off even when secured in heated bags. Thanks

DO NOT ORDER FROM HERE !!! After waiting a heinous amount of time for my order I sit down to eat and I pull out a spring covered in hair. I can’t even imagine how this even got into my food.

The reviews speak for themselves, went there with my husband and they said they dont have quesadillas..... they just didnt want to make them. Half of the toppings were gone.. It sounds like they were playing there own music from there phone. This place just needs a hole new crew and new management..

Took 30 minutes to get my pickup order. There were no customers in line and about 5 people waiting on mobile orders. All of the workers were standing around doing nothing. A Doordash driver asked who is handling pickup orders and the worker just stared back blankly until her coworker overheard. All of the orders magically appeared a couple minutes later from the back. My order was cold and had been probably sitting out a while. This location is so bad. Half of the workers sit around and don't even acknowledge customers waiting.

They always load your plate up over here. I come a lot after work. Service is always good !!!

This location is mind-bogglingly poorly run. I arrived on Thursday, February 20, 2025, at approximately 8:00 PM. There were no customers on line, but there was a crowd waiting for take out orders. I placed my order, a chicken salad, a bag of chips, and a cup of and my salad was prepared in a reasonable amount of time since I was the only one in line. When I reached the cashier, I requested chips and a cup of water, mentioning it three times without any acknowledgment from her. I paid by credit card. She provided just the salad. When I asked for my receipt and the chips, other customers began arriving. Then rang up the chips and gave those to me. But would only give me the receipt for the chips. I again asked for the receipt for my salad. She instructed me to step aside so that they could pay, but she did not mention that she would retrieve my receipt. After standing there and watching while my food get cold while five customers completed their transactions, I gave up on the receipt and simply asked for a cup for water. After the next customer, she gave it to me. I gave up on getting the receipt. Never got it. This receipt is important to me for reimbursement purposes. Ten minutes waiting was long enough. Management really needs to address these issues. As a side note, all the tables were dirty. Here's a picture of one of the cleaner tables. Would you want to eat here? After I ate here, I saw that Yelp gave this location just 2 stars. I didn't think to consult Yelp before going to a Chipotle. I thought it would be OK. My fault for not reading Yelp. Skip this place!!!

if you have a food allergy you can not trust them. i went through 2 deliveries in the same now (one completely wrong, then was offered that they would remake it right and send it to me which it was wrong) I truly can not understand the level of incompetence at this location. i would advise anyone to stay away from here and if you really want to get from this chain, do it on the west back, in metairie or downtown.

During our leisurely walk on Magazine St., hunger prompted us to stop for brunch. We chose to share a burrito, customizing it with half steak and chicken, black beans, brown rice, guacamole, corn salsa, chili salsa, and lettuce. We also ordered chips and dip. The burrito was enormous. When we asked the food preparer for a knife or cutting assistance, we were declined. Consequently, we resorted to using our utensils. The food quality was high, but unfortunately, the cashier and food preparer were unfriendly, and we received no greeting upon arrival.

I love Chipotle, but I found the service here to be incredibly rude. I asked for utensils and I was told it was going to be in my bag. I went outside to eat and didn't find any there and went back in to get some. I checked by the fountain drinks if they had utensils and it was completely empty where they would normally have them. I then went back to ask the server and she said that she didn't have time to get me any and I found this to be so weird and unprofessional :'( . Also, I get it that restaurants are busy, but this was by far the most slowest Chipotle I've ever been to.

Genuinely hate this location. Drive to Metiaire you will save money stress and service. Everytime I give this place a chance I'm either not getting all the food I order or getting into it with staff. It's a different price every time. One time the short manager tried to buck up to me because I didn't want to pay 70 bucks for the same 40 dollar order at every other location. Looked at me all types of stupid very bravely peaking over the counter. Tonight I got my order at $40 but only got half my order in the bag after waiting 15 min for one of the 6 or so people (not working minus the lady making the line orders) to hand me my ready order on the table. 10th time is the charm this place just absolutely sucks they earned this 1 star!

My experience at this Chipotle location was pretty standard. It wasn't too crowded and was a nice retreat from the heat outside of a few minute. Very quick service and the guy behind the counter was very generous with the serving sizes. Overall I was very happy with my food- it's really hard to go wrong with the beef barbacoa bowl and fresh fixings. I always make sure to take a ton of the chipotle Tabasco as it levels up the flavor profile a ton. I'll definitely be back when I need something quick and moderately healthy.

I thought it only fair to leave a great review since I felt the need to leave such a scathing one a few days ago. My delivery this time was amazing. Everything that I hope for in a chipotle order and I was so happy with my delivery. Order was correct and delicious. Whomever was managing today knows what they are doing. Is it possible that delivery orders are just going to be better? Bc every time I go in they are out of so many things. Edit: nevermind! Just realized I ordered from a different location than the one on Magazine. Ordered Uber eats from the one on Clearview. The one on Magazine is still garbage. Explains a lot on why I was finally satisfied with my order.

This Chipotle is consistently understaffed (not the employees' fault) so the dining room is often a mess (also not the employees' fault). But what they lack in staff and neatness, they make up for in great food! The food quality is excellent; they are busy so they're constantly cooking fresh food. The portion sizes are always great, and the people are nice. They don't get frazzled by long lines, they just take their time and serve each customer the best they can. This staff deserves something extra for remaining diligent and providing great food and excellent customer service despite their staffing shortages!

COLD? Food 1. Tortillas: freshly pressed but cold 2. Steak: scooped from the hot tray but cold 3.Queso: appeared melted but cold 4. Sour cream: was warmer than the salsa.

This is a review of the managerj, not the staff or the food. Hire another staffperson, or rearrange the current staff's duties. You have one person on the front of the line both making meals and working the register. Meanwhile you have three people in the back slowly prepping food. At least one of those people could come up front and help. Never seen duties delegated so lopsidedly at a Chipotle. Whoever manages this location isn't running things sensibly or fairly.

Absolutely horrible service. I don't blame the workers. I blame the owner and management. There needs to be a better system n place for the mobile orders. Waiting 25 minutes consistently past the time given Ben for pickup is unacceptable. If they can't go back to placing orders on the pick up shelf due to stealing, then come up with something better'. 20 people standing around like their trying to get a bartenders attention is ridiculous.

EVERYTIME I go to Chipotle they NEVER have the Honey Vinaigrette dressing. I can see all of the ingredients sitting on the shelf in the back of the kitchen but there is NEVER any available for the customers. WTH?! Someone please tell me why?!!!

I was skeptical based on the other reviews, but it is Chipotle and the standard is usually the same everywhere. I'm glad I didn't pay too close attention and took the risk to come in at 10PM on a Friday night. The two girls working behind the counter managed a very long line and made one of the best burritos I've ever gotten from a chipotle. Great job. I would highly recommend this location if in the area.

FOOD POISONING 10/25: I have never left a review before but am writing this now because I ate here for dinner last night and have been violently ill since. This is the second time I've gotten food poisoning from chipotle, the last time was years ago and it put me in the hospital. I will literally never, ever eat here again. Be warned.

Really the worst chipotle. They're always out of at least three things. Lots of people are usually working, but it's a lot of standing around. Overall, the staff is incredibly apathetic.

A very bad experience. They are way understaffed and there was a line out the door but there only priority was getting take out orders made and handed out. I feel as though the focus should be more on the actual people who have been waiting an hour+. They were out of a lot of food items too. very disappointed and will never go back to this location.

Poor Poor Poor service. I came in an hour before they closed and literally no food on the line . It was dirty and the manager seemed in concerned

I just went there to get a burrito, a bowl and 3 barbacoa tacos to go. When my fiance bit into her second taco she pulled out a piece of plastic that was inside her taco. To say the least we are very disappointed with this expirence.

As someone who considers themselves a chipotle connoisseur, it saddens me to say this location has never once gotten my order correct for delivery. Not only that, but the food quality is honestly unacceptable compared to other locations I've been to. I'm sorry but I would not recommend this location.

I'm not sure is this a prank or what but I received my chipotle bowl is like this?! I ordered from Doordash. And already requested refund but this is not funny at all.

Food decent,but meat is mostly fat and gristle. Bad service. Horribly slow. No ambience. Their meals will probably fill you up with rice. Most ingredients don't taste fresh. I've tried it 3 times because it was free,but I definitely wouldn't pay or wait as long as it takes to get their crappy food.

I went for the third time in 1 year between 8:00-9:30PM. In all 3 occasions, they didn't have veggies, steak or even RICE! at this time. This is the only restaurant that closes at 11Pm but there is NO FOOD available at 9PM. Very poor service during the daytime!

Would not come here. Always behind on orders, always out of stuff l, workers more slow and with a attitude to assist you

They never have the vinaigrette. Last time I went they told me I was too early and they hadn't made it yet.. the store had already been open for an hour. They also always mess up my delivery orders.

I got food poisoning from this place. I would not eat here for anything again. The staff is very rude to delivery drivers.

In twenty years I've never had a bad experience at Chipotle. But now I have. This quality of food isn't acceptable. The beans aren't completely cooked and it didn't even resemble a burrito in any way. I actual gave up trying to eat it as a burrito and just unwrapped it and used a spoon. This was ridiculous. For a national chain, this product should be an embarrassment.

Let me start out by saying I love chipotle and even when I've had my orders messed up, I've never experienced the level of disrespectful service as I did at this one June 5th. I placed my order for pickup on the app prior to my arrival at this location. Upon arrival, 2 minutes before my order was set to be ready, I walked in after a group of 3 placing an in store order. I walked to the designated pickup area and checked for my order. When I saw it wasn't there, I waited for the cashier to finish checking a customer out and told her my name. She looked on the counter behind her and said it would be a few minutes. There had already been a few customers picking up that were also waiting before me. We waited, watched her pull 12 more online orders off the printer and hand them to the other young lady at the counter, where she began working on both online orders and in store ones. 10 minutes passed with no update on my order and it was now 15 minutes after my pick up time. At this point, the cashier begins to see the group of pickup orders getting larger and begins to blatantly ignore us for another 5 minutes. Each time she looked up, she would make a remark to the girl making the food about how she didn't care that we were waiting or that we had attitudes. It is now 25 minutes after my initial pickup time and they still had not taken care of the pickups before me, or mine, but they took care of 8 customers in line without blinking an eye. By now, there were 10 people waiting on pickups and the in store line was still getting longer. The cashier took it upon herself to help the girl that was making the orders, without washing her hands, and was going back and forth between handling the food and the money without sanitizing. She began making my order. I saw my name on the ticket and all. She finished making it, left it on the counter and multiple times, skipped over my order and rang up other people, when all that needed to be done was bagging my food at this point. She saw that I watched her finish and was waiting for my food and again, turns to the girl making the rest of the orders and makes another comment about making "the rude bitch [me] wait for my food." Eventually, after waiting for a full 35 minutes total for my order, I rudely had my food tossed on the counter and she looked at me and just walked away. All that to say, I have no plans on eating at this specific location ever again, especially if the short skinny Black girl and the one that had the hot pink braids are still employed there.

Order my food through the app, and had to wait an hour after the time it was supposed to be set for pick up. My frustration caused me to grab my bag and leave so fast soon as I saw my name on the rack, didn't even realize I was missing my drink, chips and guacamole. Then when I open the food, it wasn't correct. Everything about this visit went wrong. It was a complete mad house at this location. I don't think I'll be back here. Too much went wrong at in one visit.

DONT EAT HERE!!! This was by far the most disgusting food I have ordered in years. I ordered the vegge bowl and chips and queso First thing when looking was that there was no guacamole which was supposed to be with it. There was maybe 1/2 scoop of rice and the rest was a watery / mushy mess. The portion was tiny too. Chips were sad. They were very greasy and extremely stale. I now have an inedible table of food. PLEASE don't waste your money here

zero. steak was tuff as leather. every piece was like chewing a baseball glove. seriously. and here the coupdegras was a nice bone in one piece. I used to be a chipotle lover but now I'll never go there again. Wish there was an area for zero stars. actually it was no star s at all

Chipotle is pretty consistent. If you want Mexican food on the go Chipotle is the place to go. I always get the chicken bowl and no matter what location I go to it always taste the same. If you're in a rush I recommend you use the app to place your order, that way it's ready when you get there. My only complaint with Chipotle is that they don't sell Margaritas. How can you be a Mexican grill with no margaritas?! Great Magazine Street location. A few outside tables. Be prepared to pay a meter for parking or park on a side street. #NeatToBe2021Elite

This is by far my least favorite Chipotle location I've visited. Usually my experience is great, but this one not so much. I ordered the chicken burrito bowl, large bag of chips, and a pineapple orange banana juice via DoorDash. My Dasher called to notify me that he had been waiting for my food for about 15 minutes or so, and that he was told they didn't receive my order. This was odd since I was billed and the app showed that they were preparing my order. However, due to my Dasher's due diligence, he resolved the issue and delivered my order. Once I received my order and opened the bowl, I instantly noticed how sloppy the food was prepared. There was minimum rice in the bowl, and a ton of sour cream to make up for it. The portion size was small; the bowl was not nearly as full as it usually is at other locations. There were barely ANY chips in the bag. COVID: I had contactless delivery. All of my delivery instructions were followed, and the driver followed COVID precautions (he was awesome so 5/5 to him). Sustainability: Pretty good. There were paper bowls, glass bottled drinks, and minimal plastic utensils.

I can't deny that I love Chipotle. I ordered through the app and set up a pickup time. You can customize a lot on the app which I appreciate. When I got there, my order was ready at the counter. I had to tell the cashier I was there to pick up an order. Can't say it was any better or worse Chipotle experience. And my burrito was delicious!

Placed order online this evening out of desperation and need to get to airport. I should have known better, as they had screwed up my last few orders. Needless to say, they screwed it up again and almost made us miss flight. I watched 30+ people get served while I was wating for mu pickup order that had bee due 15 minutes earlier. Cashier always stated that it was on its way, when in fact they didnt have ingredients and had aborted my order to serve those in line. Guess who aborted it. The store manager, so others could get through. Left with no refund. Will dispute charge with credit card company.

Whoever was working the cashier today (11/21) at 4pm, give her a raise. Customer service was 10/10 and so sweet! Order was perfect too. She made my day!

This is a new location on magazine street where all of the cute boutiques and restaurants are located. They have a nice outdoor seating area and the inside is clean and brand new, the restrooms our neat as well. All of the associates are friendly and the food is fresh as usual with any chipotle. Love it here and always will stop when I'm passing by on magazine!

Apparently you have to place an order online to be able to eat here - was told walk-ins had to wait until all Uber Eats and online orders get made. Defeats the whole purpose if I have to wait 20 minutes to make a bowl. If the location can't handle the volume, that's a corporate/management issue so no hate to the people working, they were clearly overwhelmed and doing their best to keep up.

This is the worst chipotle I have ever been to. Always out of something. Lazy, rude employees. Over charge every time for no reason. If I could give less than 1 star I would. Sucks this chipotle is the closest to me but I'm willing to start driving the extra 15 minutes if that means I will get good service and the food I want.

Just tried to get food and couldn't even get served. With no customers and several people working, I got left standing there, as the guy on the line starts to make three driverless Uber orders as I walk up. He the. Fumbles old line cook of old tortillas and touches the trash can when tossing them and dosent swap gloves. Gross. The chicken was scorched black coming off the gril, and the line had drippings of everywhere. Extremely unappetizing. Walked out, still hungry. Horrendous service

What's there to say. Chipotle always hits the spot. Food is quick, typically warm and fresh. Great portion sizes. Get that tortilla on the side. Nosh on that burrito bowl. Only downside is there's not free street parking right in front until after 7pm, otherwise street parking around the side. My roommate used to eat here 4-5x a week. Enough said.

I honestly don't think Ive ever been in this Chipotle and they have everything. Whoever orders the food for them needs to be fired. You could walk in in the middle of the day and they will be out of like 3 things.

Every time I order online the quality of food is awful. They forget items. the meat is extremely dry & the rice is crunchy.

It's always a choice to make when deciding whether or not to order food from restaurants during a pandemic. I made that choice tonight and wow do I regret it. I ordered from Chipotle Mexican Grill on Magazine Street for the very last time ever. Not one but TWO long strands of hair were grilled into my food. I'm never the type to complain or post this type of stuff on Facebook, but this is utterly disgusting. To have someone else's hair in your food in the middle of a global pandemic? Not okay. They refunded me, and that's all that I want. I don't want to destroy their reputation because I know that mistakes happen. But this mistake is too costly. Do not eat there!!

I arrived on a Wednesday night around 7:30PM. There were 20 people in line to order and 15 people waiting to pick up food. The employees were completely overwhelmed but never lost focus or composure. While it took a little time to make it to the front of wine, and I understand the times that we currently live in, I applaud the 6 or 7 employees that were working their tails off at the store. Every single one of these employees should receive a small bonus.

Worst Chipotle In the State of Louisiana! Go to Metairie in stead. Restaurant is always dirty always out of food.

3/5 standard so the fact that this stays open til 10 will make it a solid option for "healthy" fast-food along this strip, which will also be the reason i end up here. chipotle reminds me of time lived in southern california, so it is what it is, plus nostalgia. this new store has lots of seating both inside and in a little patio area facing magazine, and lots of light (don't you love the hum of fluorescent?). both times i've ordered i've gotten some weird instances at the register (didn't seem to know how to complete credit card transaction, then one charge for an "extra" that shouldn't have been a charge), so i'll probably use the app moving forward to place the order and just pick it up.

This place is great if your on a diet don't worry they have tofu if your vegan cauliflower rice if your keto you can get food on rice like a burrito bowl on rice they make the food right in front of you so nothing is going on with the food that you don't know about and basically no wait time I would go there a billon time I love it there .

customer service she also put beans in food is and my friend is allergic to beans she had a warren easton jacket on