Kelli S.
Yelp
Let me start out by saying I love chipotle and even when I've had my orders messed up, I've never experienced the level of disrespectful service as I did at this one June 5th.
I placed my order for pickup on the app prior to my arrival at this location. Upon arrival, 2 minutes before my order was set to be ready, I walked in after a group of 3 placing an in store order. I walked to the designated pickup area and checked for my order. When I saw it wasn't there, I waited for the cashier to finish checking a customer out and told her my name. She looked on the counter behind her and said it would be a few minutes. There had already been a few customers picking up that were also waiting before me. We waited, watched her pull 12 more online orders off the printer and hand them to the other young lady at the counter, where she began working on both online orders and in store ones. 10 minutes passed with no update on my order and it was now 15 minutes after my pick up time.
At this point, the cashier begins to see the group of pickup orders getting larger and begins to blatantly ignore us for another 5 minutes. Each time she looked up, she would make a remark to the girl making the food about how she didn't care that we were waiting or that we had attitudes. It is now 25 minutes after my initial pickup time and they still had not taken care of the pickups before me, or mine, but they took care of 8 customers in line without blinking an eye.
By now, there were 10 people waiting on pickups and the in store line was still getting longer. The cashier took it upon herself to help the girl that was making the orders, without washing her hands, and was going back and forth between handling the food and the money without sanitizing. She began making my order. I saw my name on the ticket and all. She finished making it, left it on the counter and multiple times, skipped over my order and rang up other people, when all that needed to be done was bagging my food at this point. She saw that I watched her finish and was waiting for my food and again, turns to the girl making the rest of the orders and makes another comment about making "the rude bitch [me] wait for my food." Eventually, after waiting for a full 35 minutes total for my order, I rudely had my food tossed on the counter and she looked at me and just walked away.
All that to say, I have no plans on eating at this specific location ever again, especially if the short skinny Black girl and the one that had the hot pink braids are still employed there.