Chipotle Mexican Grill

Usually passable because I love Chipotle, but this location continually diminishes in terms of their service. Having worked in customer service, I understand that there are days when you can get fed up with customers. But some employees at this location just immediately show you they’d rather be anywhere else. Some are great, but others just make a mess of the meal by carelessly and sometimes aggressively placing ingredients in the bowl/burrito, all while looking upset. Another issue this last time was when trying to specify I wanted to order two things. I gave my first order to the male employee putting together my bowl, who then passed it off to the lady helping him to finish the bowl. But as I looked to go back and give my second order, the guy had already started taking orders for the family of three behind me. So I was then put in a position where I gave up my spot in line to the family behind me. Once the employee was done with their orders, I let the employee know that I explicitly told him I’d order two things, which he forgot and didn’t even apologize for. And once it came time for the family of three to pay, we had to spend extra time figuring out which bowls were theirs and which one was mine given that I started my order before them but due to carelessness, was now lumped in with the others. Please do better, I’m a huge Chipotle fan but the service at this spot is poor. I understand when it gets busy that you want to go as quickly as possible, but please don’t punish the customers by rushing them.

Horrible stuff i placed the order only and they never make my order after I wait a long time I asked them what happens with my order and she manager never apologized he just says you want the order or not like that I can’t believe a big company like chipotle can have employees like that I recommend to not go to that’s location because the customer service is horrible

Had a pick-up order at 1:50pm, I had arrived at 1:44pm, and the Chipotle Drive-Thru worker had told me to wait out front since I had cars behind me(why not finish my order since I'm already here?!). Minutes go by and no one brings out my order and 10minutes passed since the pick-up time. Got a refund for the terrible service and experience.

I don’t know how can you mess up cooking the rice!!! But they did. I’m eating crunchy rice right now. Not cool, chipotle! Ugh.

Consistently small portions, main concern is health code violations. I watched the server spill rice from my burrito, get a rag to wipe the table down and use his hand to scrape some off, then with the same gloves fold my burrito up. The following customer ordered guac and he missed the bowl and used the same gloves he used on me to pick up the spilled guac and put it back into the guac tray. I’m less upset at the small portions and more concerned at the abundant opportunities for cross contamination and food poisoning. Be careful coming here.

I have never once reviewed any restaurant online…This is THE WORST chipotle I’ve ever been to. Every time I have been there, more than one thing has been forgotten or made inappropriately. Today I got a salad. Very simple, lettuce, steak, beans, rice, salsa, sour cream and dressing….I had more sour cream than lettuce and no rice. A salad should at least have more than a palm full of lettuce. Last time I went they forgot my salad dressing and when my husband asked to change his quesadilla order before they started making it, the employee looked at him and threw a tortilla in the sink with an attitude. Worst food, worst service and the line is always out the door. I recommend driving to another chipotle or not supporting it at all. Very unfortunate because I have always loved chipotle.

Burnt meat, burnt fajita veg, usually a frown and furrowed eyebrows from the workers, except for one fresh face one time. Ate there a handful of times. Too much citrus on everything, even the chips. If you want cancerous, burnt food and dare to eat there, be sure to choose "Extra" on everything, or it's a rip-off, too small. Also, be sure to hit the "Get utensils" button, or you will automatically be without as though they're somehow saving the planet by withholding utensils for something that obviously requires it. Very irritated with the whole set up, service, burnt food and presumption that we all carry forks wherever we go. The older gentleman manager appears to annoy the younger female workers with a mildly arrogant and annoying nature, and that's just what is visible from the front of the store -- you know that insecure and irritating, doltish, self-centered type unless you are that type. It's worth the time and money to travel elsewhere. Never eating there again, deleting the entire app with no looking back.

Store Manager/employees are cheating customers out of correct portion. Second time that I’ve received 3 ounces of chicken instead of 4 ounces. Manager should be ashamed. Placed chicken from bowl into a 4 ounce container. Photo shows it is only 3/4 full. Manager and employee refused to fix the issue.