Chipotle Mexican Grill

I use to always run to this Chipotle location because it’s located inside our hotel food court.But unfortunately I will no longer be eating here again!!!! Immediately upon entering the restaurant we were greeted by two of the rudest associates EVER. I greeted them and one said in a rude tone what you want omg.Then as I started to inquire about the portions I saw here give someone she got mad and said if I wanted more then I would have to pay.Which wouldn’t be a problem but then she said are you gonna order or what.Then when we ordered my husband asked about the price of his order because he had only ordered beans and rice.The second young lady rudely said you will see on your receipt WOW.We paid over thirty dollars for a burrito two bottles of water and a bowl of beans and rice.Hiring the wrong associates can ruin a business.The customer is very important.I guess they didn’t get the memo.

While passing through Las Vegas, I stopped at Chipotle to enjoy a tasty and balanced meal. The service was fast, the staff were friendly, and the bowl I ordered was perfect. 👍

Low portions and bad service. At most half of my bowl was empty and they said if I need more, I need to get double. I had maybe 7 pieces of steak

I’m vegetarian, and I specifically ordered black beans expecting a vegetarian option. Unfortunately, my bowl had pieces of chicken mixed in, which is unacceptable. I politely asked the server (the one with tattoos) for another bowl. Instead of simply correcting the mistake, she reacted poorly and loaded the replacement with extra spicy salsas and random vegetables, which I did not ask for. It felt intentional and unprofessional. Food service requires basic attention to dietary restrictions and a respectful attitude when fixing mistakes. If someone can’t handle correcting an error properly, they shouldn’t be working the counter. Very disappointing experience.

I have been going to this Miracle Mile location most days for the last few months (I live within walking distance). Most of the staff is really nice once they get to know you. Most of them have my order memorized and give me a smile every day. The line is usually short if you avoid rush hour. There is almost always available seating in the restaurant, otherwise there are plenty of tables right outside. Btw. I went to Chipotle for the healthy food and reasonable portions to lose some weight and so far I'm more than halfway towards my goal.

RUDEST STAFF EVER! Do not bother to go there. The person who served my food was extremely rude, I understand having a bad day but this was pretty bad. He even THREW my burrito to the cashier. Plus the portion were smaller than normal. The attitude ruins everything. Go to other location the food probably taste better there.

Nice food for the price. Very nice service without tips. Not like other shops you paying tips for pocker face. This is a great business who work for money not like others.

One of the worst Chipotle ever; tried lots of Chipotle locations and this one sucked the most by far. Rude staff and half of their food items were told as not available (the frontline staff - 3 girls on duty sucked and did not even bother to refill or look behind the counter for missing items). Waste of time and money; would not recommend anyone. Didn’t see any type of customer service effort and more like scam. Would not recommend anyone to take their service.

We love Chipotle. It's a fast, relatively healthy meal. Love that there is one in The Miracle Mile Shops (located in our hotel, Planet Hollywood.) So convenient! Plenty of seating in the food court area. Food was hot, fresh and filled. (Hate when they're scraping the pan and give you old dry crusty chicken. Great value. Chicken bowl was $10.80. Added guac for $2.95 more. Server was friendly.

I go to Chipotle all the time but this location was one of the worse ones I've been to! There was WAY too much salt on the chips and in the guacamole! There was also some avocado skin in the guacamole. I even got another bag of chips and tried to brush off the salt to no avail. The overall service was really good and the location was clean and inviting! Everything was stocked up, which was great! A message to the owner's- Please look into the amount of salt that is being put in and on your food! If it wasn't in excess I really wouldn't mention it!

I'm beginning to feel that all of the chipotle's may provide the same experience. Dirty restaurant, workers that don't really care, small portions, attitude when asking for more, stale chips, and salty guacamole. Definitely not what it used to be. I'm sure I'll be getting a reach out to us message from chipotle, but they don't usually respond back.

Ordered a burrito bowl via the app and it was well made aside from some wilted lettuce. Sad that the queso cup was only filled halfway considering you need to pay extra for it. Inside ambiance is kept decently clean and the staff is helpful.

The Chipotle in the Fashion show mall is by far the filthiest, dirtiest and most disgusting For sure has multiple health code violations. Trash bins are always full, floors are always wet sticky and dirty They are almost always out of stock on something. Ive been here many times as it is in a convenient location and they close an hour early, sometimes they just shutdown in the middle of the day citing "no food" The staff is always clowning around or just completely ignorant They never have any fresh tea is always empty I can go on ... I will be reporting them to the health inspector.

Got 2 chicken bowls. However I was charged one chicken and one carne asada bowl with guac. I didn't get a carne asada bowl with quac. When I told the Cashier she rolled her eyes and got her manger and this man told me to relax. Like sir I'm telling you what she did wrong. He just laughed and gave me a refund. Bad vibes from All the workers here. Don't waste your time or money on here they will over charge you for things you didn't get.

Thank you to the amazing general manager working Sunday 10/5/25! I took a quick trip to meet family in Vegas to see The Wizard of Oz at the Sphere. We stopped at the Miracle Mile shops to do some quick shopping and grab a bite. My son in law loves Chipotle and while dining there my grandson dropped his cheese quesadilla on the floor after only a few bites. I gladly went to purchase him a new one and was laughing telling the nice gentleman who was the GM what happened and he gave me a complimentary new one. Those little gestures really go a long way representing your brand. Thank you again to your GM for your generosity and he should be commended. You have a great man working for you!

Huge amazing burrito. Thanks for making it Denice! Another person was whipping down tables while another was filling up forks, ... I appreciate how clean and well stocked everything was.

An oasis of healthy food with great service! Was there on July 15, 2025. Visiting Las Vegas and literally could not find anything in the city that was not deep fried, over salted, over sweetened, or insanely expensive. Manager/server improvised a "plain" salad with a wonderful assortment of greens. Cashier also pleasant, professional. Kudos to this little Chipotle hidden in a nondescript food court.

Great place for a quick and cheap meal while shopping. The workers were very friendly and attentive. The restaurant was clean. Overall good experience at this location.

Food tastes like plastic sushi and horrible customer service. It was my first time and now my last never again...

I love chipotle I would eat it for the rest of my life. It's so delicious. Their food is so flavorful and I love it. I would recommend going there so their service was absolutely amazing so nice and the ambience is absolutely amazing. I loved it so much. It was lovely.

I wish I could give it 0 stars Disgusting attitude of the people working here And since when do they charge almost 2 dollars for sides ? Like 2 dollars for a tiny side of pico ?

It's Chipotle....not a 5 star place, but it's quick and convenient. No line, got right up to the counter and placed my order. Ordered a veggie bowl and my selections are as follows: brown rice, pinto beans, pico, corn salsa, lettuce. I got it to go as I was staying in Planet Hollywood, and wanted to go back to the room and chill to eat. The staff here were nice and friendly.

I understand This location is inside a Casino but I the most DISCUSSED PLACE FOOD ALL OVER FLOOR KITCHEN AND STOVE food crossing contamination and my bowl was halfway empty from the person next to me just because our races is not consistent The only way to improve is to get the Healt Department involved

Worst Chipotle ever. Dirty & employees are seriously unhappy and they wear it on their face. Management either doesn't care, unwilling or unable to correct the unpleasant behavior. Take a Pass on this location. You will be happy you did

Barabacoa? Bomb. Customer service? Probably the worst thing I've ever experienced as far as hospitality goes.... lol I am actually disappointed in myself for not walking out on the two gals behind the counter that put together our... haha "delicious", literally scoop of meat "burrito bowl".... just close already if you hate customers that much! Us: Hi, may we have a burrito bowl? Them: No Us: ??? Ok? Them: what you see is what you get, this is all that's left, we're closing soon. Us: I see a little bit of rice left, would you be able to add that to the bowl? Them: No *throws scoop of barbacoa and beans into container and storms away* $14 Maybe this is part of their gimmick here In Vegas? I'll never know, because I encourage no one to ever venture this direction. Fyi this spot doesn't like to open on time. The three separate occasions I tried to visit, they had posted signs either saying "temporarily closed" or "late start opening". Go to nacho daddy or the lobster roll place 50 meters down the way. In fact, just get cereal. You'll thank me later.

OMG - worst Chipotle EVER! The food service area was disgusting! There was food spilled everywhere. They were out of lettuce. They were out of steak. They were out of the special chicken. They were out of forks. They were out of ice. They were out of napkins. Since we were trying to get to a show and this was the only place to eat close by that didn't have an hour long wait, we gave it a go, half expecting to wake up in the middle of the night with food poisoning. Thankfully, and miraculously, we didn't. Oh yeah, and their credit card machine was down (good thing we had some cash!). The ONLY saving grace was the upbeat, welcoming, gentleman doing the best he could to help customers. Wish we'd caught his name - his attitude and effort was definitely 5-stars!

Don't go here. Over priced. They even charge for extra COLD toppings Joke of a restaurant

This Chipotle disappoints. The service is sup par and the portions are so small that my burrito came out half sized. Please don't come here unless you want to be under/serviced and treaded rudely

You need to really be hungry for Chipotle to go to this location. We've been there three or four times when we visit Vegas, and it has always been a below average experience. They are under-staffed, or they only have a couple employees really working, while the others are slacking off. Get there early, so you can expect a clean and organized dining area and food line.

So my son got food poisoning from this location. He was the only one in the family that had chipotle. The food was obviously old and may have been cross contaminated with raw food. Also when looking in the back it was really dirty. Looking at the hot food, you could tell it had been sitting for a long time. When I pointed out the food and asked for fresh and stated that all of this should be changed AND needed changed out. The person behind the counter just stirred it and said it was not that old. Against my better judgement I ordered it for my son. He now has food poisoning and is miserable. Throwing up and diarrhea. Poor guy is in great spirits. I will be following up with lawyers and the health department. Lawsuit pending. By the way; What was ordered was the shredded beef burrito with white rice and extra cheese.

This place is great crazy fast service ! Great staff and again great food if I where you I'd stop by - Jordan

Was looking forward to eating here for the rest of my vacation but thanks to the rude and unfriendly staff I will not be. This is one of the only places I can really eat due to food allergies..

It's Chipotle, food is good as to be expected. Busy location but they move pretty quickly through the line. My biggest complaint is the over inflated price. I get it, it's on the strip. Prices are different. But $25 for one meal and a drink...at Chipotle?? Go to a different chipotle. Don't get robbed here

I know what it feels like to have your mind set on a certain food. Chipotle is frequently one of my cravings. Take this as a sign to NOT eat it today. I am currently in the ER with my fiancé who has not stopped profusely vomiting since eating his burrito (steak). Workers were friendly and service was efficient, but not worth these hours lost on the last day of our trip. The meat in my bowl (chicken) also tasted questionable and I couldn't chew at least 3 pieces... they ended up spat out into a napkin. Hoping I'm not cursed next! Especially with a flight home tomorrow. Never again.

Listen, Chipotle is not my first choice to eat when I'm on vacation, especially in Vegas where there are so many options, but sometimes you just need to go where you know, so that's what I did. Located inside of the Miracle Mall at Planet Hollywood, I really thought I'd have to wait forever and find a place to sit elsewhere because the location is in a high traffic area and is small, neither of those things happened. There was no wait and plenty of places to sit! SCORE. The staff were super friendly. I feel like I chatted to some degree with every single one of them about something, which was kind of refreshing. The location was clean; from the food station where I ordered to the floor and the soda area, everything was kept up nicely and very tidy. Overall the food tasted like every other Chipotle so no need to talk about that. You've been to one you've tasted them all, but the service here is great and the location is prime to full up for a day of whatever you end up doing in Las Vegas. Remember that guac is still extra.

Horrible. I love chipotle but this one was terrible. They were out of fajita veggies and forks and didn't seem to care whatsoever. Chips were beyond stale. Only plus was that they weren't busy, must be because people know this location sucks.

This is the 2nd time I've come here and there is no ice for soft drinks. It's 7:30 pm. I commented to the cashier but this is the second time I've been here and there's no ice and I was politely told that I come at the wrong time. What the #$@*???

It's 2 PM and they're completely out of steak, brown rice, sofritas, fajitas, and guacamole. So it's basically a salsa store.

I may be bias because the manager gave me a complimentary meal after I told her this was my first experience at Chipotle. I've been to Las Vegas many times, but never to Chipotle. I was quite impressed with the steak bowl and the staff was really friendly. I didn't have small bills on me, so I made change in the casino and came back to tip the staff. I will be back to try more. Thank you to the staff that was working at 7pm on Monday November 27, 2022. It was a great experience

Management really needs to work on who they're hiring. Worst customer service i have had, literally lost our appetite and left. I went to grab a quick bite with my friend at 8 pm and was told i could only get a bowl, when i asked why she proceeded to tell us because she wanted to turn off the heater for the burritos. I asked again, you guys close at 9 correct & she responded yes but i wanted to turn it off so i can get out of here with a sarcastic smirk. Who turns off the tools for the food an hour before an establishment closes? Hiring poor staff definately costed customers and put a bad look on chipotles name. Very disappointing

the service disastrous, they serve reluctantly and they are selfish when serving. el servicio desastroso, sirven de mala gana y son egoístas al servir.

After waiting in line and getting ready to pay they say card only. Then I explained that all I have is cash the cashier told me not to get hostile. There is no sign saying they are only taking cards. Get it together

This place was the absolute WORST place to get a quick bite to eat. Don't bother coming here, go down to Ocean One for lunch or some other place, this isn't it. First off, the manager or worker whoever was preparing the bowls didn't give me a lot of chicken, compared to other chipotles I've been to, and I had mentioned if he could just give a little more chicken and he started to argue right there about giving me a big amount of a 2nd set. I didn't want all that just a little more because the chicken amount was very small. From there, he argued with me the whole time about the bowl, I even mentioned to him how rude he was being and he tried to gaslight me. At that point I felt like I should have just not paid for my bowl, but my fiancé was ordering something, and I feel like he was only rude because my fiancé wasn't around at first when ordering, then when my fiancé came to order, his demeanor changed. The food wasn't that great, there's more flavor at other chipotles, and the people here suck.

Horrible service, cold food, always out of several main ingredients. Today will be the last time I come here. Asked for rice, 1/2 steak and 1/2 chicken. They then proceed to tell me it's going to be $24. They were trying to charge me for double steak and double chicken. Picture attached, you be the judge if I received double steak and double chicken.

Food was ok but worker's behind counter all talking loudly and talking crap things. Makes food feel not clean.

Closed at 8:30pm with an employee parked outside the door turning customers away. Door clearly says 9pm.

Ambiance: Fine. It's a Chipotle. Food & taste: Fine. It's a Chipotle. Accommodations: Little far from the mall entrances. Service: Workers masked. Other: Lots of seating. More seating outside in the mall walkway as well.

First chipotle I ever ate at now over 4 years ago and it was love at first eat! I will always cherish this location as that's where I discovered my favorite food: the sofritas bowl!

Best chipotle in the whole country, I've eaten here for over 5 years for lunch , great staff , the manager Devon is a positive influence and keeps morale high, food is always fresh and delicious, very clean store... cannot recommend this place enough !!!!

At some point, I can't keep going to Panda Express as my quick go to at Miracle Mile. Thankfully, this Chipotle exists to allow me to change it up. Had a burrito with one scoop of chicken and one scoop of steak (which I haven't had in the LONGEST time...I have no idea how I used to eat these all the time). Food quality is what I expect from a Chipotle. Service here was solid, no complaints on my end. Thankful as usual that Miracle Mile has so many quick and cheap eats available. Everything takes longer in Vegas, so I gotta be able to cut my time down somewhere!

Bad customer service, very filthy, ran out of items. Dirty tables, long lines, worst Chipotle in las vegas. Do not come here and spend your hard earn money here. Rice is undercooked. Employee told me wait if you want. And also said the customers can all wait or go somewhere else. They're cleaning 2 hours before closing. Workers are ignoring all the customers. I would not recommend coming here. Eat somewhere else

Nothing wrong with my meal here like reviews said. Ordered a salad bowl and lettuce was red (normal if not refrigerated for awhile). I just asked if there's any new lettuce and server brought some out

Don't waste your time at this location they constantly run out of items their supposed to have in stock and have the absolute rudest and worst customer service. I was told they didn't have the sauce I wanted in stock so I of course I said I'd wait for them to make a new batch as other locations do if they run out of an item their literally required to have in stock and they blatantly told me they wouldn't make anymore of a required item and this isn't the first time I gave them a second chance and this time not only did they not have it but we're rude about it, just save your time and go to the much better ran location down the street on Hugh center drive.

Wait in line to get service and once at register, find out that their out of guacamole. So then ask for chips & queso and told out of chips! I reply you should put a sign up out front of what's sold out and told " we're not allowed to put out signs"! This location is a joke and should be closed. Reading other reviews after the fact... seems like regular occurrence. Oh yeah, also cards only can't take cash unless exact change which whatever but again should be a sign out front.

Haven't been to this location in a month because the last visit was horrible.... So I thought maybe something had hopefully changed.... I was wrong I go through the line I pick all my items for my bowl I get to the end and I ask if there's any other lettuce any fresh lettuce because that lettuce is brown only to be told no this is fresh... (no it wasn't fresh lettuce isn't brown) so I pass on the lettuce I'm done now ask for a large bag of chips comes to $17.82. I hand them a $20 bill. They look at me like I had handed them a gold bar they could not make change for a $20 bill, I had no other form of payment on me technically they could've taken my two dollars out of their tip jar and figured it out later but that would require too much thought. So once again, I left this horrible horrible horrible location and I definitely will not go back.

terrible service, cleanness problem , tables and floor dirty, ran out of vegetables and shredded beef. I returned the steak beef it was unchewable. you have probably with that location Las Vegas on Flamingo 365 Hughs center dr. I wish I can add a picture showing the steak pieces pushed on the tray and pictures showing messy floor and tables.

1. the hours they display on their entrance door and different from the hours given online 2. i had walked in and they told me that they were only doing bowls, as they had tortillas out right next to the lady but i am assuming they did not want to get the machine dirty even though they were closing for 30 minutes. 3. the worker began locking the door before they were actually closed, while there were consumers still inside. that is a safety hazard. the food was still good but the workers here were very persistent on leaving right as they closed, even if that meant locking us in and others out, along w cleaning equipment before they actually closed so we were unable to get certain food items