Chipotle Mexican Grill

I just wish this location kept consistent hours. Sign was up with full staff in the back. They looked bored. Edited: I came back to give this location a real try. The fountain beverages were all “down”. No free water. Had to buy a $3.75 glass bottled soda to have a drink. Shameful.

Just came from this location 2 hours ago. It was extremely messy around the food, with food everywhere. And I ordered a chicken burrito and they barely even gave me any chicken on my burrito. But yet they give you more sides than the actual portion. I received a small amount of guacamole as well. This is the worse location to go to. Please listen to the reviews bc I was just giving it the benefit of doubt.

The best place to get a fresh plant based meal along with an organic herbal drink.

Do not order on Grubhub or ubereats or any delivery platform they never make your food right I got a burrito and I selected for extra meat and paid for it and they didn’t put it in there they packed the burrito with rice I opened it and there was not even meat in there !!!! They know exactly what their doing and this is almost every chipotle go inside if you can and watch your food made!

The cashier was super respectful nice her service was awesome.. She was multitasking. Also she was keeping up with keeping it clean ,, She was given eye contact. She do a great job.👍👍👍👍

Why is it that at 9:30pm everything runs out and nothing is available. Every time I go to this specific location after 9pm, nothing is available. I understand the staff wants to go home early, but it is not fair to paying customers. The website states the location is open until 10pm but that is not the case at all. Very disappointing, I will not be going to this location again thank you.

Such incredulous behavior, the girl literally threw the soft taco shells for our order at her co worker immediately after it came off the hot press. Absolutely no remorse, no apology just kekeken’ as if they’re on the school playground. This Chipotle is calamitous and honestly needs to close down. We then asked for lettuce on our taco they instead gave us a spring mix never asked if it was acceptable just threw it on the taco and when asked about lettuce the response was so matter of factly smh this place again needs to CLOSE DOWN or there needs to be a complete staff overhaul.

If I could give this Chipotle 0 stars, I would. It’s 11:40 am on a Friday and they are closed because “they don’t have any food”. On top of being disappointed by the news of having no food, when I asked when they were opening, one of the staff members had one of the nastiest attitudes I’ve ever encountered at a food establishment.

This is where I ended up eating dinner for my birthday...not the original plan. I had reservations for a seafood restaurant called Ocean Prime in downtown Philly. As it had happened too many other times on this not-as-great-as-planned trip, I drove around for more than an hour and couldn't find any parking. I had a reservation but I missed that. I know that has nothing to do with Chipotle, but I figure I should mention it because I'm sure the disappointment of missing that reservation colours my experience after. I have to plan all my restaurants because I'm gluten-free due to an auto-immune disease, so changing my plans on the fly is a big problem. I had to be at Pennhurst for a paranormal tour at a certain time, so I started to get nervous and think, Where am I going to get birthday dinner? I'd never tried Chipoltle before and had always wanted to, so I thought...why not? The restaurant was a tad busy (it was a Friday afternoon at about 5 PM) but all the tables, almost were dirty. I noticed when I came in because I was trying to scout a place to sit. This is a line up and pick your stuff situation. I had another "Are you kidding me??" moment when I asked the first girl working behind the counter if they had any gluten-free wraps or all corn shells. She had NO idea what I was talking about. In Ontario, almost every Mexican restaurant here offers some GF wrap/shell option. The fact that employees serving food are not educated in what gluten is irks me to my core yet again. It's dangerous. I'm really tired of encountering employees not educated in food allergies in restaurants so many places I visit. It's not safe and it's not responsible. I was going to give this place two stars, but just watching the people working in here and knowing they don't even make a living wage made me add a star. Even if you haven't been educated about food allergies...that's your employer's fault. You're still standing there making minimum wage probably trying to do the best you can. Now, one thing I didn't like was the queso thing. I'm crazy for queso, love it! At Chipotle, you pay an extra $2.65 for queso sauce. I ordered it and she literally put HALF a little scoop on top. I almost said something...and regretted I didn't. That turned me off at that point. I made it up to pay for my order - steak with veggies and stuff and of course, no wrap or shell. They didn't offer a drink at all and at that point, I was distracted by the queso thing and the time and didn't pay attention, so I had to eat dinner with no drink. That sucked. The napkins and plasticware was around the corner with the soda fountain...which is when I realized I didn't have a drink and was just aggravated and disappointed. I sat at one of the less dirty tables and wiped it with a napkin. Seats are hard as a rock and not comfortable. I won't lie. This was probably my least favourite birthday dinner ever (I'll make sure I never repeat an experience like this). The food was okay. Just okay. The steak had a couple of gristle-y pieces but the worst was that it wasn't hot. It was lukewarm at best. I'm one of those people who like their food piping hot. As you can see in the pictures, the cheese didn't even melt. Eating here on my birthday made me want to cry honestly. Nothing special about it at all. With this being my first Chipotle experience, I don't feel the need to return to the chain. I usually avoid chains when eating out because of the high chance of subpar. The music was good, as someone mentioned in another review. I was shocked to find yet another restaurant in Philly that put a lock code on the door. I don't like that dynamic and that is POOR customer service to lock your customers out of the washroom. This restaurant was just another reason I will NOT EVER visit Philadelphia again. There are so many other places that offer more value and treat you with respect. This wasn't one of them. I will say though, it was fabulous to be able to find a place to park.

This chipotle needs to be shut the fuck down. Once again I tried to go here and they were closed over and hour early!!! I showed up at 8:30 mind you they close at 10. I stood outside wondering what was going on as the staff is inside pointing and laughing and making theirselves a bowl to-go!!!! Someone comes out and says they're closed bc of a management issue, huh??? A manager told y'all to close early?? This is a normal occurrence according to the other reviews on here.

the store is filthy. it looks like a bunch of kids work there. floor filthy, prep table full of food. just not appetizing at all

Gave nothing I ordered rice was mushy and cold and I didn't get my drunk or other items I ordered

I scheduled a pick-up order via GrubHub for 12:15pm. I arrived at 1:00pm and went right up to the counter and the staff member greeted me with a warm smile and asked for my pick-up name. The order was accurate and tasty, with the exception of them missing my note to have a tortilla on the side of my burrito bowl. Good option in the area for my first visit - will update on future visits. I agree with Cynn's review - I was extremely skeptical with the horrible reviews as well, and agree that the staff was nice and place was clean!

I didn't even get to taste the food because it closed before it closed one hour before the regular closing time the staff were very ghetto and ratchet one of the staff threatened to pull a gun out would not advise you go on Wednesday night for your mental and physical health.

When this location first opened it was good. The food was cooked well and was always in stock. Less than a year later, things have changed drastically. On any given day you will not receive chips and guacamole because well no one made any. The rice is undercooked and under seasoned, read hard and bland. The chicken is burnt and meager in your dish and the tortillas are stale so your burrito splits in awkward spots. Who ever is the manager cannot fathom a simple Friday night rush, so by 6 pm the facility has less than half of the ingredients needed to feed a simple family of four. A $70 order placed is reduced to $45 because the store doesn't have this or that. Losing money for an owner is ok in this economy I guess. Do better!

I've ordered delivery from this location several times. Each time my order was incorrect. They never remember to put the fajita veggies in my burrito bowl and they forget to add the chips to bag. The telephone number for this location doesn't work.

Idk why the reviews are so bad for this location.. my food here has always been really good! Even at this moment one hour before closing! The food is very fresh!

Service is horrible. The staff treats you as if you're bothering them. I wish there was an option for no stars

Came at 9pm there wasn't much options to choose from as if they were closed. They only had brown rice and it was so harddddddd and the chicken was cold!

I'm actually not a fan of Chipotle but I was hungry. Staff and service was prompt, responsive and friendly!! And from the young people!

They open whenever THEY feel like it . It says they open at 10:45 and it's 11:01 right now and I'm still waiting outside. There employees have such a bad attitude like if they don't want to work there or even BE THERE.

staff is horribl. there is a gay guy in there acting like I did something to him, very rude didn't even include napkins or a fork in my bag I won't be eating at this location agin.

This is actually a minus star. You can put a Chipotle in the hood, and the service will follow. I live in close proximity to this new location. I have visited twice, today being my second visit. I decided to utilize my rewards. I had accumulated 519 reward points, of which 425 could be redeemed for a side of queso. I placed an order for a burrito and questioned the size of the queso side. Of course it was the tiniest cup ever. Needless to say, the rep was clueless on how to add my reward, despite the fact that I was using the scan feature from my app. Eventually a young lady came over to help, and she was also unaware on how to scan my reward from my app. Then a young man came over, and attempted the same sequence that the other two reps tried. He was rude, and condescending. He even implied that I was mis appropriating the app somehow, trying to obtain a reward dishonestly. He rudely stated that it was not working, and when I reiterated that this was my first time using the app, he made an unprofessional statement, saying that he did not know that, and that other people have tried to use a reward more than once. I advised him that I made great money, and had no need to try to manipulate the app dishonestly. He continued to be combative, and rude. I asked if he was the manager and he advised that he was. He stated his name was Leroy. Thanks Leroy, for an unpleasant experience, and the opportunity to maximize a larger customer reward, on you.

So I was definitely extremely skeptical to visit this location due to the horrible reviews but my daughter loves chipotle and I live in the area so I went with the expectations of receiving horrible service BUT this was definitely NOT the case. Staff was very nice, place was very clean with 2 staff Members was actually in the process of cleaning the restaurant area as well as changing the trash. The line was to long and moved quickly. When it was our turn to order the young lady preparing our meal was very nice. My daughter ordered a burrito bowl while I ordered a burrito. Now they are alittle stingy with portions BUT when we asked for more she complied with no issues actually giving us more then expected. That was our first visit now my 2nd time ordering from them which was yesterday I ordered via Uber eats (which we ordered the same thing) and I was fully expecting to see smaller portions since u wasn't there to ask for more but NOPE our portions was very generous food was great. I wanted to take the time to share this review to let everyone know that maybe when they first ordered the staff and restaurant may have started off alittle rocky but they have definitely seemed to have improved.

Ordered from this location twice via their app. Both times the delivery it self came quick. That's about ALL that was good. The food portions are a joke for the cost which is just lazy serving on the employees part. Both times we made orders we asked for chips and queso, both times we were not given them even though we paid for them. So the first time they gave us some coupons that could only be used separately and with the business again, so we used it and they still fucked up the order, so we called a regional and got a complete refund. In the end thanks for the free shitty food I guess. Also i'd caution against the barbacoa it had me up shitting all night. these orders happened this last week so Mon - Thurs of the last week of March 22. It's pretty amazing how shit most of the service industry has been considering how much they are relied on during pandemic lock downs. Look kids if you don't like your job enough to get simple fucking orders right then just fucking quit and go do something else. I'd rather it just not be available than have to deal with all this customer service bullshit over and over again.

Never again... Horrible... The rice was super hard. Tasted like I was eating a rice crispy chicken bowl. They put a little bit of white sauce on there. Barely even tasted it... Never again. I rather wait 2hrs In that Wendy's line.