Chipotle Mexican Grill

I ordered a bowl and this is what I received. Nothing was on my bowl that I ordered and paid for. I am tried contacting restaurant and I have also contacted customer service and no one has helped me or tried to help. I will never recommend this place. This location is dirty, workers smoking and not working. I want contacted order number I91-QA2- under Carlos

This Chipotle is very fast and moves quickly, but damn, the food is terrible. I used my free entree, a complete waste of 1600 points, plus I’m a student. The rice was literally plain rice. No lime, no anything in the rice. Also, it’s hard on top of that. The service is quick, and that’s about it. The food is terrible compared to other Chipotles around the Pittsburgh area.

Not sure why the reviews are so low, I had a good experience. The lady working up front was very nice, gave good portions, and the food taste good. Unfortunately they were missing a few ingredients I wanted but that’s not the workers fault and I was still able to get a satisfying meal for cheaper than elsewhere. My biggest issue was with the environment inside, the music is very loud. I sat outside instead which was a small struggle finding a place to sit that was clean but when I did I enjoyed my meal. They’re clearly short staffed, they seem to be doing the best they can. If you want chipotle, don’t feel scared to come here, but being in Market Square there are better options elsewhere.

I’m not big on reviewing chain restaurants but going to make an exception here. We went and got a to go order last night-two bowls with white rice and all the fixings. We were just about to head out and the manager on duty stopped us and asked if we would like to try the rice and have our bowls remade as it was a little dry. After trying it, we definitely wanted them remade as the rice was crunchy. An honest mistake that would’ve ruined our meals at home. She remade the bowls without hesitation and they were so good-like 2018 bowls! We are so grateful she stopped us, let us try the rice, and then remade our bowls. You rarely see that in fast paced chains and I have to give it to that manager-10 stars and if you see this-thank you so much! Chains like this stay afloat because of people like you-we greatly appreciate it and are so happy we have this location close by! 1000 stars!!!

Visited the Chipotle at 211 Forbes Ave in downtown Pittsburgh, and this was easily the worst experience I’ve had at any location. The server with dreadlocks was openly rude from the moment I approached—short, dismissive, and completely unwilling to assist. When I asked for fajitas (a standard menu item at every other Chipotle I’ve visited), he flatly said “No” without any explanation or apology. The food was just as disappointing: the rice was completely plain—no cilantro, no lime, just bland and dry, unlike the properly seasoned cilantro-lime rice served everywhere else in the chain. Staff with this kind of attitude aren’t suited for customer-facing roles. I hope management at this location addresses both the service issues and kitchen consistency promptly—Pittsburgh deserves better.

When I placed my order, it took a couple of minutes because I was training a new member. My original order was a bowl of brown rice, with black beans, with steak, corn, pico de gallo, lettuce, sour cream and cheese, with a soda and tortilla chips and a tortilla on the side. The girl didn't understand. I repeated my order several times and she gave me very little of everything, except lettuce. She gave me a lot of lettuce. She gave me half a spoonful of rice in one corner of my plate, about 5 pieces of steak, and in another corner of the bowl some brown beans (I asked for black). She could only correct the beans and served me another half spoonful of black beans. I told her that she was serving very little and she just ignored me. I repeated to the cashier that she had served me very little of everything except lettuce and she said that she couldn't do anything else. I asked to speak to a manager and she just ignored me. Another person behind me did the same thing, but she did pay attention to him. She only discriminated against me. I had never felt like that in a Chipotle. The two women served me reluctantly, they discriminated against me, they didn't listen to my order.

I had placed a pickup order for 2:30 PM, the app said the order was ready but was not ready in the store. I did not receive my order until 3:00 PM, after asking a different employee than the initial one I spoke with. They had forgot to give my drink cup and chips. They informed me I’d have to wait for them to make more chips but after waiting 30 minutes I did not wait to continue to wait. The staff kept going outside of the building, leaving nobody up front with the guests. One staff member was visibly under the influence of some substance. My food is cold, lacks any flavor, and the rice is hard and undercooked.

There were two people working and one of them was pleasant. The other didn't appear to know anything about service or how anything worked. The restaurant was filthy, trash overflowing, drink station empty and dirty, trash on floors, tables not wiped down and they were out of main ingredients. The area where food was appeared dirty as well and they had over cooked and raw chips at the same time! We were traveling from out of town and found this Chipotle as a walkable option for lunch but so thankful our Chipotles at home have more pride in how they serve their food and customers. We would never return here.

Chipotle is Chipotle, you either love it or you don't. But shout out to the crew at this particular Chipotle who had some chick literally screaming at them because they weren't doing things instantly and she had places to go and WTF and what not. They stayed professional, took care of ALL the guests in the place, and paid her no mind. Great job!

The service is absolutely horrendous. This is not the first time they were super delayed with online orders and are running out of things. Today they ran out of chips... DO NOT preorder from this location, you will be waiting your entire lunch break. I preordered to pickup at 1pm, got there at 1:20pm wasn't ready, and didn't get the food at all because I had to return to work from my lunch break. I just said to heck with it and left... I told 2 different workers I had an order that was supposed to be ready at 1pm (it's 1:40pm at this point). I finally left at 1:55pm... I had to call the 800 number for customer service to get my money back. Since I didn't get my food to take a picture... Here's a picture of their dirty floor...

This location in specific always seems to make the rice incorrect. I primarily go to chipotle because the rice is incredible in the bowl, however the past few times I have been there the rice is either super salty, or his no lime flavor at all. Also, the service is always a little questionable. I find workers laughing at my order at times because I get just a bowl of rice. I do understand that they are humans and that it's a pretty crazy order but it's so exhausting to see them laughing and side eye their coworkers.

Lady working while high! Not many people were in today, she was going very slow, talking to the other workers in-between order which isn't exactly an issues but this lady could not focus on her job for the life of her. Got the payment part, she had no idea what I ordered 2 seconds ago. She seemed to have some friends there also that were vaping next to people that were eating then going in the back to give her a handshake. After touching her friends hands, she went back to making other orders. I paid for my food then she walks away without giving me the other stuff I paid for. Very unprofessional! This location needs to be testing their employees for drugs!

Ordered a Steak Bowl w/ Brown Rice, Lettuce, Pinto Beans, Cheese, Corn, and Veggies.. And my food was salty!!

1 star might be generous. I order online so I can just grab my food and go--lunch is only 30 minutes, and I don't want to waste it waiting around. Unfortunately, at this Chipotle, I'm sometimes stuck waiting an extra 15-20 minutes just to get my mobile order. There's usually a huge crowd of mobile order folks (sometimes 20+ people!) squeezed into a tiny hallway, plus everyone trying to order in person sometimes out the door. It's chaos. It's clear they need more staff, or at the very least, a simple shelf for mobile orders like other places have. Instead, we're all stuck waiting for one overworked staff member to hand us our food--which we can literally see sitting two feet away (assuming you do what I do and order your food to be ready 20 minutes of whenever you actually intend to arrive)! Honestly, I'm considering never coming back. I order lunch downtown every day, and other spots like Hello Bistro make mobile pickup a breeze--no waiting, no contact, just grab and go. Why can't Chipotle do the same? There's a reason this location has only 2 stars after 100+ reviews. Save yourself the frustration and try somewhere else.

I walked in when they opened, I was the only customer in line. The employee working behind the counter said "we are only taking online orders". I was confused why they couldn't just take my order but I decided to sit down and order on the app. Waited 15 mins. What's the point in having a storefront if you can't order at the counter?

We ordered ahead for a pickup. Walked in and it is simply a Disgusting place. Food prep areas completely unkept and unsanitary. The floor littered with all sorts of food debris behind the counters. Garbage over flowing in every can. The tables and sitting areas with trash. Nasty. I couldn't finish the chicken bowl thinking how unsanitary this place is. Years ago it was a clean place to get your Chipotle fix. Not any more.

Do not eat here. I put an order in for 7:30, wasn't ready until 8 and I found a leaf within my food. Not some sort of old peace of lettuce, and brown hard leaf.

Three words: Shut It Down. Wonder if any Chipotle Executives read these reviews.... This IS THE WORST CHIPOTLE LOCATION I have been to....ever! 1) Dirty & disorganized - check 2) Food not fresh - check 3) Rude employees pissed about working - check 4) Lack of stock & selections - check Walked into this location and immediately noticed the dirty tables and dirty floors. I stayed anyway and got in line (only customer in store). Despite there being 5 employees behind the counter, no one acknowledged me for 5 min. Finally someone comes over, still doesn't greet me and clearly annoyed they have to work there. As I'm building my bowl, I realized that they were out of grilled veggies (my fav) and that the meat looked old/burnt. I asked if fresh stock was coming out and was told no. I also ordered chips and guacamole. The guacamole tasted rank and the chips were inedible (not crispy; rather they were greasy and gummy...and overly salted). After I paid another rude woman who didn't speak a word, I went to get napkins and forks - which they were out of. I asked one of the rude women if I could get a fork. She didn't apologize or hustle in any manner. I waited another 4 minutes for her to walk over at a glacial pace to get forks from the back...and didn't even hand it to me once she got back. She put them in the container where they should have been without acknowledging that I was standing there waiting for her. Just a disgusting and terrible mess of a place. Fire everyone and close the store. No one cares.

Food is good chicken always little burnt but found an actual leaf In my food so watch out for what's in your food and place was just a mess a they can't even take the time to clean there own tables. overall not clean nor sanitary place to eat

Service was terrible, and the food was even worse. The corn salsa was expired, and the sodas were flat. I ordered chips but was told they were out, despite the fact that there was a literal shelf full of bags of chips. There was no ice, straws, forks, and as I said earlier, the sodas were flat. The tables were filthy, and the trash cans were full. The staff were not helpful and infact quite hostile, and the customers provided for a hostile and corncerning eating experience. The bathrooms were closed and it was not sanitary whatsoever.

I ordered a bowl with half chicken half steak. Didn't even get my chicken THAT I PAID FOR. I got the corn salsa and brown rice, instead I got white rice and didn't even get the corn salsa. The same exact thing happened to the burrito I also ordered. My bowl wasn't even full??Ridiculous. I paid for stuff that I didn't even get?. $40 and the only thing right were the bottled sodas. I typically never really am angry over food service or orders, but if you mess up this much in an order it's ridiculous.

I've ordered here 3 times and every single time the order is wrong. Not just wrong but completely incorrect as if they just threw whatever together.

I experienced blatant discrimination tonight at Chipotle at 211 Forbes Avenue in Pittsburgh. Two black female customers were served right away, but when I walked up to the counter, the female black employee who took orders immediately walked back to the kitchen and I had to wait 10 minutes until the black customers paid before another black employee (the cashier) took my order. Also, I was told that they were out of green peppers and burrito bowls, but I saw one of the employees prepare a burrito bowl for a takeout customer! Apparently, this Chipotle restaurant only likes black customers! If you're not black, you're NOT welcome!

The manager asked for ID for a beer. I am 60 years old. She refused to give me the beer. I am completely grey. The lack of common sense is frightening. Never going back.

order was an 850pm pickup. sat in drive through for 15 minutes zero movement. parked. went inside. 12 ppl waiting for pick up orders. facility was disgusting. food & trash all over the floor & every table top. employees extremely rude. we're apparently out of half the me u items. told no one. got my order after 35 minute wait. my bowl was missing half my ordered ingredients w/o any employee letting me know or any other customer. disgusting unprofessional place of business.

No salsa or guacamole at a Mexican restaurant? Not to mention no soda machine or fountain drinks. Had to have sauce for the burrito with the chips cause of no salsa options. Place was dismal.

sick of this chipotle! they never have shit and they just told me they didn't have enough staff but the person at the register was taken selfies with the other workers. Maybe if they stopped that they'll have all the toppings and dressing that's needed. OVER THEM and i spend way too much in there for it to always be fucked up

I've been to this Chipotle twice now. Getting 3 tacos, plus drink, chips and guacamole will put you around $18. For ambience, the restaurant is rarely clean - at least 3 or 4 spots that need to be wiped down / swept at any given time. Service is relatively quick, though using the wrong nomenclature (i.e. "crunchy" instead of "hard shell" or asking for guacamole in a cup will get you "you mean on the side?" *shrug*) will get you corrected with an extra side of attitude. Lastly, food both times I've come seems overcooked and dried out. Tea is out both times, and one of those times the Agua Frescas were out too. Not worth the price and will pass on a 3rd visit to this location.

Restaurant is DIRTY! I was charged a 1.30 for queso in every taco and I kid you not he put not even a quarter size of queso in each taco. Everyone is cleaning off there eating area . The staff area is loud and ghetto . The cashier says "I just press the buttons so " Rude and raunchy . I was there at 2:21 10/21/2021 Do not recommend

I love Chipotle's food but every time I go to this location there is always and issue. Often the food is a bit cold or they are missing a number of ingredients. Unfortunately, the quality of the food just doesn't match other locations. It is a generally busy location (in non Covid times) due to the surrounding number of offices, so plan extra time to get through the line if you're going during the work week.

This Chipotle is consistently a TRAINWRECK. 9/10 they are out of almost everything. If I order online it is always late, today it was 20 minutes late! Online order is rarely correct. It's also a mess and the employees were literally yelling at each other. Corporate needs to pay a visit to this store ASAP.

I'm hungry and tired and just wanted a burrito and it's so consistent that online orders are terrible from such a delicious brand by a publicly traded company that even though the hiring market is grim sometimes for this industry that an order with such simple ingredients can still be managed to be ruined for the customer experience. I ordered two burritos with double chicken and extra rice and my burritos were the size of a meatball and missing ingredients. Very sad and disappointed.

The staff at this location are absolutely horrible. They pay absolutely no attention to the customers. I've been here several times and I keep asking myself why I go. Customers are ignored. The franchise owner is losing a lot of customers and income. The staff are inattentive and rude. Spend your time and money elsewhere.

I got an order today from the Fox Chapel PA store. I ordered a large ORGANIC WATERMELON LIMEADE. my friend ordered it in the store and brought it itasted like flat water with a little lime. No flavor at all. When I called the store and spoke with a man, I explained what had happened and he argued with me by saying that drink machine hadn't been working all day. My friend picked up the food and drinks are self serve, so she got the drink I ordered. He was extremely rude and practically called me a liar. I have never been treated like this at ANY restaurant regarding an unsatisfactory item. STAY AWAY.

0 STARS! This chipotle is so awful. I felt so sick after eating here due to the incredibly high sodium intake and the dried up meat. They where comparable to turds. Not to mention we waited over and hour and a half for TWO BOWLS. unbelievable. Huge waste of time and I feel like garbage now. AVOID!

I would give them 0 if it let me. My burrito wasn't even a burrito it was a mess, the girl who made my order had a shitty attitude. The girl who rung me up couldn't remember the question she asked me 2 seconds before. I'm really not picky and I don't write reviews hardly ever but i just had a terrible experience. The sitting area was filthy. It just truly wasn't worth the money I spent. Definitely recommend going somewhere else in market square for food.

Every time I go to this chipotle, they are out of multiple items whether it be during the day or evening. It never fails. I don't understand how the manager does not order enough product for a day, every single day. I can understand one thing but multiple is absurd. STOCK YOUR STORE

Good evening. I just wanted to report my disappointment and frustration today when I went to your restaurant in Uniontown PA. I waited behind 8-9 people to place my order while one young girl worked hard to fill orders. After 20-25 minutes of waiting finally two other workers came up to help, for me to be told that they could not make a quesadilla and that it would have to be ordered online or get a kids order of a quesadilla. I mentioned how long I have waited to be quickly brushed off by the gentleman. Need less to say I left without an order of food. Beyond frustrated and hungry.

I can't believe I have to do this again. I was walking by the chipotle on 211 forbes Rd. Pittsburgh, PA. I popped my head through the glass to see if it was busy or not, and I was met with a dirty look and sarcastic wave in from one of the employees. For context, I saw a girl working there give away free food to her friends 2 days ago while I waited 25-30 minutes for a bowl and I reported it 2 days ago. The co-workers of the girl are apparently angry because of it. Chipotle used to be my favorite fast food restaurant, but I'm not going to go there anymore. The employees at the 211 Forbes Rd. location are nasty, lazy and inconsiderate of their customers. I can't believe a business would allow their workers to be this nasty towards their customers while giving away food to people who didn't pay for it at the expense of paying customers. Awful.

Don't get a salad from there. There was maybe 5 pieces of lettuce. The bowl looks like garbage. Barely any lettuce, it was oily, more guac than lettuce. They put the dressing in a 4 ounce cup but there was about 1/4 of actual dressing. Just all around horrible. And the sad part of it, is it's not cheap to eat here. At least give your customers enough for what they are paying for. The service is not good, you can tell by just looking at the employees that they do not want to be there. Probably why the salads look the way that they do. Do better or work somewhere else. I've been in food service for 31 years so I try to give everyone more leeway, but this is just straight garbage food and service.

Consistently poor orders. This last time we ordered to bowls and 2 chips. The chips were not delivered. We ordered the chips separately and we received a bag filled with napkins and 2 salsas and 2 forks.

The food was great and they was very nice with the protein which I like because a lot of chipotles be stingy with it, even when getting double. The service cool of been a bit faster but it's wasn't too long. My only issue is that the tables that I was sitting on wasn't clean.

For some reason, it feels as if the quality and service seems to vary among different locations. The Chipotle in Market Square, however, does everything right. The staff is quick and friendly, the atmosphere is nice inside, and the food quality is better than most. I feel that they are also very generous with their serving sizes at this Chipotle which is very important. While guac is extra, for the amount that I receive anytime I order, it so completely worth it! Pictured: Brown rice, black beans, barbacoa, mild salsa, corn salsa, guac, lettuce.

This Chipotle used to be good, but maybe they're suffering from the effects of the pandemic like many other restaurants. I ordered my standard steak bowl through the app and requested extra rice. I order this a couple times a month from the Chipotle near my house. First, they were running at least 15 minutes passed the assigned pick-up times. And yes, I understand that such times are an "estimate," but 15+ minutes past is significant for someone looking to pick up their "grab and go" meal on a lunch break. And, the restaurant itself wasn't that busy. The line was steady, but not nearly as to where I've seen it before when the line is almost out the door. Next, the portions on everything were light. I requested fajita veggies. I think I counted 5 veggies total (and they were charred). I requested extra rice. It didn't even have the equivalent of a normal portion at my typical Chipotle. The portion issue is something I've heard others complain about this location as well. Kudos to the woman who was working the register. She did a great job of keeping the line moving and also trying to balance the increasing number of people waiting for their delayed app orders.

Wish i could give 1/2 a star. This is by far the worst Chipotle in the region...potentially in America. They constantly take online orders - say they'll be delivered in 30 minutes, then keep pushing the delivery time out until about 2-3 hours later they cancel. I just got my cancellation (its 2:44PM) from my 11:51AM order now. It's always a coin flip if 1) you ever even get your food 2) if they'll give you all the food you ordered and 3) you'll get some random thing that no one ordered. One time a coworker ordered a quesadilla and they literally gave her a bowl of onions and peppers with some cheese on top!

I stopped in around 1pm and they were out of multiple items like the new steak and guacamole. I ordered a salad and they made it up and then told me they are out of salad dressing when I was paying. When I learned that I asked for a small kids size bag of chips (since it'll be blah without salad dressing or guacamole) and was being charged for a full size bag. A mgr walked over and I explained that I only want the chips because of not having salad dressing. He comped me the chips but with an attitude. Not cool. Tell people in advance if you're out of stuff. I would have just gone to Moe's.

This location has to be the worst location in Pittsburgh! Just do better! Every time i visit this location it's something that makes me question why this location is still in business. If it's to being out of basic necessary ingredients like cheese, meat being under cooked, the employees having the worst attitudes known to the human existence, or delivery issues! emphasis on delivery issues when you end up spending double the price of the product for extra ingredients and/or toppings that cost extra you would think they would make sure to apply those for you... but no don't be crazy- instead you get a completely different order that's against your dietary restrictions. the owners of this franchise i recommend you do better until then ill be sticking to moes!

I ordered delivery. The burrito was all rice. Barely anything else on it. I ordered two chips/salsa and only received the salsa with no chips included. Every time I order from this chipotle, there's always something wrong. I've given multiple chances before writing a bad review but I'm tired of spending money on restaurant that doesn't care.

I get it. It's fast food. I also get it, Grub Hub, Yelp, Door Dash charge a ridiculous fee so my butt doesn't have to get up and pick up my own food. However, when I pay a premium for a simple quesadilla and receive a legit dump in a box, it's a little upsetting. Literally the most offensive thing I've ever had delivered to me in my life. Shame shame Chipotle. I also love that there was zero pico or any other condiment.

The girls in there told me I had to place a mobile order so I did and then other people are showing up getting taken care of and they're not making my mobile order. I honestly am upset I had an Uber outside and I had to leave. You don't do that. Honestly. Food service just do your job. We all work in it.

This location is just miserable. My last mobile order was missing half the ingredients, including the protein, and the rice was so hard and undercooked it was inedible. The last few times I've put in an advanced mobile order, I (and 15 to 20 of my closest fellow mobile-orderers) have had to wait 15-20 minutes after our promised pick up time for our orders to be ready. If you're craving "Mexican" fast-casual food, preserve your sanity and go to Moe's across the street instead.

Worst Chipotle I've been to. My mobile order was 25 minutes late and they still messed it up.

The food is good. Service is awful. Very dirty. Always out of drinks and have very grimy machines. ambiance is a 0/5. Took 30 minutes to get a buritto. Wtf

The staff is very friendly. However, every time I'm here, there are either several items out of stock and/or badly cooked meat and stale beans. I've had extremely charred chicken and very nasty beans from this establishment.

ABSOLUTELY AWFUL!! THIS ISNT THE FIRST TIME EITHER! I ordered a burrito bowl with everything on it. THIS IS WHAT I GOT FREEZING COLD CARNIITAS IN A BOWL. I will never order from here again and I suggest you don't either. I can't even call to complain because they took so long that bye the time I got my food I'm they were closed. DO NOT ORDER FROM THIS LOCATION EVER!!!

I don't understand how I can't choose a different location to delivery to me, this is the worst chipotle I've ever experience, if I'm in this location, I can tell them how I want it, their app should allow you to be more specific...they either always mess up my bowl or forget an item. I can't ever get reimbursed for their f ups, I'm so over n I deserve a gift card or 2 at this point, I've wasted so much money with chipotle from getting it delivered and it's not even for me, it's For my mother, I'm so over them!! They forgot the sour cream on the bowl, put it on the side which I called to have done, they forgot the double chicken and forgot to put the chips in the to go bag. Something always happens at this location, I am over them!!

In general I'm a big fan of chipotle. However this location struggles with online orders. The brown rice which was kinda hard meaning it wasn't cooked enough. I specifically asked for light cream cheese bc my stomach gets mad when I have too much dairy. But instead of giving me light they gave me extra cream cheese! So it felt like I was just eating cream cheese and rice bc they give such small amounts of all the other ingredients. I also asked for extra lettuce bc I like a bit of crunch with my bowl but even with that they were skimpy. I guess they just don't pay attention or think it's funny to mess with someone. But I haven't been to a chipotle since because it was such a bad meal.