Chipotle Mexican Grill

My guac has a piece of meat in it. Cross contamination which is unacceptable. I was trying to pass along this feedback via the app but it wouldn’t allow me without entering receipt number. I wasn’t offered a receipt. But I scanned the rewards app when I ordered so there should be history. Regardless, this is not ok. Bad food prep practices and bad app design. This can be huge for someone who cannot eat meat.

I’m a bit of a Chipotle connoisseur. During the pandemic, I ate at a Chipotle 4 days a week or more. I have experienced Chipotles in cities as small as Defiance, Ohio, and as populous as NYC. I can confidently say this branch is one of the best, and likely the best in SF. It is better than the Chipotle near First and Market in almost every way, especially food quality and ambience. The food here usually tastes and looks fresh, and the vibes are good. The staff seems to work together well. Thanks for all u do, guys!

There needs to be some training for the employees on how to roll a burrito. Not always their fault that it's hard to roll it because people just put too much in it. My advice is slow, slow down on the scooping of the food. Just because you're scooping fast doesn't mean the line will get shorter faster. It actually makes the food look like crap in the bowl. They should learn from panda express on how to scoop food. That fast scooping is the most annoying thing to watch. It just gives the customers a sense that the employees don't care.

It’s a pretty slow moving lunch line for what is supposed to be a streamlined process. There weren’t a lot of hot sauces and the few that were in the restaurant were weirdly placed. My bowl was fine but the guy at the registered practically walked away as I paid so I need to reach behind the register to grab my receipt. I like Chipotle but would not recommend this location.

Service super frantic and rushed, food skimped - the smallest bowl I’ve ever seen. There’s two of the middle aged Asian staff that have skimped my food and underserved so many times. Message to chipotle upper management - these two Asian woman are the only reason I will never be coming back.

This was my first time trying Chipotle in the city, and it was a pretty decent experience. I opted for the Carne Asada Bowl, which features their most tender cut of steak, grilled fresh and seasoned with a flavorful blend of spices. The finishing touch of fresh lime and hand-chopped cilantro really added a nice zing to the dish. The taste was good, and I appreciated that the portion size was quite satisfying. It's a straightforward and convenient choice.

This chipotle in person line never moves fast because they are completing mobile orders in the regular line. I wish they would prep mobile orders in a different area or prioritize the in person line. No issues other than that.

The staff are chaotic! I don’t think I have ever felt more rushed in my life. I get it’s lunchtime rush but the staff were ridiculous, I couldn’t even finish talking before they either moved me onto someone else or were trying to serve items I didn’t order.

Big fan of this Chipotle given the convenience of the location. The store itself is usually clean and well kept. The downside is there is no bathroom Every time I go on the weekends, the server there consistently gives me a great portion. The flavor of the food itself has always been good and fresh so far. Will continue to come back to this Chipotle!

Reasonable portions and very attentive and friendly staff. I love coning here. Sot down enjoy my bowl while enjoying nice quite ambiance! Def my favorite chipotle location in SF and I wish they were stayed open til 10 as they close at 8 which is very early

Picked up chipotle to go after working out at the gym for some post workout fuel and recovery. It was mid afternoon on a Saturday and the store was not busy. We were able to walk up an order right away. I ordered my go to - a steak salad with everything on top and a side of guac. I was really pleasantly surprised by how loaded they made the bowl, it was packed to the brim with every ingredient. Flavor and quality wise, consistent with what I'm used to at chipotle. Flavorful, fresh, tasty. I'm sure we all know a good chipotle food experience and this was that. I will say there was one thing during the ordering process that did throw me off a bit. One of the employees behind the counter, who was cutting meat, was talking very loudly to his colleague at the register. I get it, it's slow, y'all are chilling. But this employee was also cussing very loudly, and dropping F bombs all over the place with customers present both dining at the tables and in line ordering. Personally, I don't find this to be very appropriate, especially when the staff member is both visually and auditorily present to customers.

This was my first time trying Chipotle in the city, and it was a pretty decent experience. I opted for the Carne Asada Bowl, which features their most tender cut of steak, grilled fresh and seasoned with a flavorful blend of spices. The finishing touch of fresh lime and hand-chopped cilantro really added a nice zing to the dish. The taste was good, and I appreciated that the portion size was quite satisfying. It's a straightforward and convenient choice.

Nice employees! Fresh food! 10.85 for a chicken bowl! Is very busy but good close food across the street from PWC and near BlackRock.

Came around 3pm so there wasn't much of a crowd. The staff was more than happy to help add some extra greens to the top of my bowl! I really enjoyed the barbacoa and it was super good with the shredded cheese and veggies.

Twenty minutes late on the order.. despite telling us it would be "soon". Not acceptable Management needs to staff this location better

It's a chipotle so you know what you're getting, but this one had super nice staff and plenty of space to eat. Recommend for a quick bite. Mmmm hard tacos!

This chipotle gets higher than normal. I posted an online order and I have been traumatized by waiting for my food at order time and chipotle not fulfilling it when they said they would so I purposely placed an order for 11:40 and not pick it up until 12. We'll when I get there, there were no more utensils. But my order was ready. I had been walking around with the bag for like 2 minutes to grab napkins and stuff and took maybe 15 steps away from the restaurant and the bag rips open from the bottom of the bag. The chipotle didn't close the lid to one of the sauces I had asked for on the side. I came back visibly upset that the bag ripped open from the bottom. I asked for a new bowl. No questions asked the employees took the receipt from the mobile order and made me another one. I had separate order for my coworker that was ok but they gave me an extra bag for security. I felt like the could have thrown in like free guacamole or chip for coming back but overall they handled everything the right way. The understood the mistake and corrected it. I just appreciate the effort.

Placed an order using the Chipotle app, and over the course of 20 minutes status went from 'order placed' to 'preparing order' to 'ready on pickup shelves'. Arrived to find pickup shelves empty and about 20 customers waiting for pickup orders, in addition to the 30 customers in line to place new orders. Several customers told me that their order said it was ready 1 hour ago and they still were not able to pick it up. So here I am, out $12 and no food. Also, tried using the app to say I had an issue, and the app chatbot just said it was "unable to process my request at this time". Don't order here online unless you want to lose your money.

This place, like other palces is good and the food taste good. I wish someone would have taken the time to TEACH each member how to properly wrap a burrito and how to properly add portions into a burrito. I was getting a simple burrito ( rice, beans, cheese, and steak) and this person put a half of spoon a beans in my burrito. it was only until i said JESUS that she looked up and. asked if wanted more beans, yes, as long as you don't tell me that that's extra. The biggest concern though is the wrapping of the burritos. Some members turn the burrito into a ball trying to wrap one. LEARN HOW TO PROPERLY WRAP BURRITOS, PLEASE! Thanks.

So many poor reviews! I wouldn't say it's the best Chipotle I've ever been to, but it's just what you'd expect. It's in a convenient location, as long as you avoid the lunch rush. Sometimes they run out of specific items and are a bit blunt. On the other hand, some employees are more friendly and generous in serving. It's pretty much what you get at a standard Chipotle. That being said, people really like to complain about the burrito wrapping - I always get a bowl so your milage may vary.

I normally go to the Metreon Chipotle, but after a longg string of poor experiences there, I went out if my way to go to this location instead. My mobile order was ready on time, and the staff acknowledged me without me having to say anything despite being pretty busy. The portion sizes were generous and the food was decent quality. Looks like I'll be traveling a little bit further for my Chipotle from now on

Been eating here for years unfortunately due to the location and it's been consistently bad. Food is ice-cold and rice is super mushy and literally congealed into a giant, tasteless blob. It's like they're overcooking it, adding too much water and smashing it down into bowls or something. The meat is usually 90% fat too, and also cold. Makes me nervous to eat food that's clearly been sitting out a long time.

Park is taste less. Beef is ok. RICE IS HARD AS A ROCK:( waste if money. I had to Work from 6:30am-11pm! I came here because its closer.

Food wasn't as good as before, pre pandemic days.... Over burnt chicken. Cashier was rude! I asked for a bag, she charged me, then didn't give me one. When asked she have to check my receipt!??!!! Nobody was in front or behind me! What was she day dreaming about??? I felt offended!!! Won't be back for a while! Review updated to 3 stars after contacting Corporate and received their apologies. I will definitely return and try them out again! Thanks Christopher and Jacob!

The new guy there hates his job soo much he was giving me attitude and didn't know what carne asada steak was and tried to tell me it's not steak and it's not called carne asada lmfao whaaat. You guys need to do better all around. The food has better quality than your service.

Every time i come here the food salty but yesterday's food was not edible. Everything tasted like salt! But what can you do if you only have a 30 mins lunch?! So I had to stuff it down and had a headache all day. If you like pure salt taste then this is the place to eat. Won't be back until I forget why I shouldn't come to this Chipotle. Zero quality control. Absolutely disappointed. White rice, chicken, mild salsa, cheese, corn and lettuce. Hope you guys figure it out.

you stand in line for 20 minutes when your lunch is only 30 for your food to be cold and stale. The people are rude moving slow and they need help. They're located near the salesforce tower where service should be much better than what it is

Good place to come in for a quick grab and go lunch during the workday. Pretty much the same as any other Chipotle. I got a steak bowl with a tortilla on the side to bring back to the office to eat when I was in town. The food was fresh and tasted pretty good.

The guy making the burrito bowl was friendly and efficient. I came in at 1:30, so the lunch rush had passed. The problem came with the big, surly girl at the register. She was slow and unfriendly. She tossed my change into my hand so that it bounced out onto the counter. Maybe she was aiming for the tip jar. But that's not all. The counter with the utensils was dirty. Even the containers that hold the utensils were dirty at the bottom, where the fork tines touch. They need to clean up their act. There were enough employees around. None of them were cleaning!

This chipotle seems to have improved from when the other reviews were written, but they could still use some improvement! Some of the staff is nice, and some are not attentive/seem like they are rushing you for your order. The freshness of the food is usually mediocre, but the chips taste stale most of the time.

I love mobile ordering and efficiency. So, ordered a salad (app lets you choose 1/2 1/2 of two meats: yay)! By the time I walked the two blocks to the store after ordering, my order was waiting. Food was fresh. It was easy and seamless to pick up. Portions weren't the largest compared to a South Bay Chipotle I go to. But, the speed and convenience for a working lunch were unbeatable! I'll also plug that I normally prefer Spice Kit across the street -- similar concept, but indie business with Asian flavors. I hope they survive COVID...

I have ordered either pick up or Postmates probably a dozen times over the last year. Nearly every time they get my order wrong, sometimes wildly wrong. Ordered chips. No chips. Ordered two cokes. Got a juice box and chocolate milk. Ordered chips. Got queso and guac but no chips. Ordered a Barbacoa quesadilla. Got a kids chicken quesadilla. Ordered large chips. Got kids size chips. Ordered brown rice. Got white rice. Ordered tacos with beans and no lettuce. Got lots of lettuce but no beans. Seriously, it is almost every order. I quit. I am done coming here.

This chipotle is terrible, it's close to my place which is why I come here but every time my takeout order is wrong and every time I order in the store they over charge me and I have to ask for the receipt. It's always two sodas they charge for or they charged me for the person behind me. Todays order was a burrito with regular chicken and a large drink.. I got a bowl with that new different gross chicken and a small drink.

Ordered on the mobile app for easy pick-up since I live a few blocks away. As we arrive, I can overhear the lady ordering queso and they told her they were almost out and didn't have enough for a full cup and will give it to her for free. Well, I ordered a side of queso so my first thought is I must've got the last of the queso.....to my surprise as I get home and opened my queso to find that the workers filled it but topped it off by adding WATER to the queso. Literally water....I am shocked, disgusted and irritated to say the least. I would've rather been informed that they were running low on that rather than try to cover up that by just adding water!!

Very cold staff, not friendly. had to repeat order 3 times, can't believe .25 for a bag to put your burrito in. On other hand food was fresh and tasty.

Meh. Like, Meh x 100. Nothing special about this place unless you enjoy getting really small portions. When I got to Chipotle, I want to be so full, that I immediately get volcanic diarrhea. This place is not the go-to place if you want that experience. And you DO want that experience. I mean, it's freaking Chipotle, why would you even waste your time going there?! You wouldn't. Taste the same as anywhere else, BUT!! it's like 3$ more. So! You get none of the fun and all of the bad. Not even really sure why I gave it 2 stars... Oh well. I'd avoid if I was you.

This is the only chipotle place that I know if you want to order quesadilla you have to order online! I came here for my lunch break and it was a long line, the moment I have to let them know my order the employee told me that I have to order online, despite of me not knowing their ridiculous rules. I told them that I didn't know and they did not put any sign in the store that for quesadilla order is for online, so I tried ordering online and their online order was down and I cannot order online. Never coming back here ever again!

Why in the world does this Chipotle have only 2 stars?! This was a 5 star experience!!! I've been to many-a-Chipotles, and this was by far the best. Portion size is hit or miss depending on which location you go to, and I usually get extra chicken. Here, they scoop so much chicken I don't even ask for more. They are very generous with their servings here, and I'm biting my tongue writing this, hoping they don't scale back. The only negatives I can think of are the wait (if you come late), and the seating wasn't the cleanest. That said, I Chipotle (yes, it's a verb) to eat Chipotle, not to admire clean tables, and it gets a 5/5 for fulfilling my verydeliciousfood requirement. FWIW, I have one coworker who comes here multiple times a week and several others who visit at least 1-2x/week, and they also love this location. PRO TIP: Come before 12:15pm for lunch. At 12:30, the line wrapped the perimeter of the restaurant.

The customer service was great here however as I was eating my bowl there was a huge piece of meat and I'm a Vegetarian, and it was disappointing.

When you go to Chipotle, you expect two things above all else: speed and efficiency, i.e. getting what you came for and getting it fast. This Chipotle accomplished one of those goals for me. Even at peak lunch time I sailed through the line. I came in thirty minutes before an appointment, saw a massive line (mostly a young crowd from the neighboring tech offices) and assumed there was no way I would be able to eat and still make it in time. I was at the front counter before I knew it. Which brings me to my second expectation. My burrito was sloppily made and falling apart. You know it's a bad sign when you see the tortilla splitting before they wrap it and then they use two pieces of foil instead of one. I didn't have the heart to tell the guy, who was giving off a trainee vibe, to try again, but I was annoyed by the gal who peaked over his shoulder, said "It's fine" and walked away. Take the good with the bad. It's Chipotle.

Not really that good but it's nice to have a fast food spot in my hood. I gave this place a little while to hit their strides and they are definitely not there. I understand that Chipotle is the McDonalds of burritos but that doesn't mean it has to be a subpar flavorless mess. The chain as a whole can't roll a burrito to save their life. They flub it every time. The bowl is OK and that's the only thing I get here. Get it to go though; it's not very clean.

I got a quesadilla because I love quesadillas. It was a mistake, I've never been so unhappy with a quesadilla :( They just put cold cheese and cold meat in between a sad flour tortilla

Literally the worst! I ordered through post mates and I regret it completely! My order was super simple..chips, salsa and the veggie soft tacos. When I opened my bag my name and exact post mates order were on a sticker on the container. As soon as I opened it up, I realize it was a pork burrito bowl :( So now thanks to you chipotle I have to scramble to try and get lunch on a very hectic work day! As you can tell that's my hanger talking.. NEVER AGAN!!

Ordered Online and picked food on this location. Added Lettuce in my food. But it was missing. Also quantity is very less. Many times it is like that and some time food is delayed.

Chipotle's new Rincon neighborhood location is open! Saturdays are at risk unless the thousands of nearby neighbors start patronizing this place on Saturdays - please do! High quality, good food as found at other downtown SF locations. Stop by! 1/16/2017 update: live tye location, improved sneeze guard (compared to city's other locations), and happy staff. One constructive criticism is that they need to more frequently sweep the floors and wipe dirty tables. MLK Day around 2pm, it was slow and plenty of staff, making it painful to see so many dirty table tops and lotsa food droppings and napkins on the floor in the dining area.

went in, waited in line, and then was told by chipotle employee they were unable to make a steak quesadilla, that I would have to order online to get it... what?? since when can I not order food by waiting in line??

This place is so severely understaffed I feel bad for the workers trying their best there. The online pick up at lunch time is a chaos. Please hire more people.

I am always a fan of Chipotle. and this location is walk distance to where i work and the service is great and the portion of the meal is BIG. This is a perfect place for Weekday Lunch.

Definitely the worst chipotle in SF. Smallest bowl I've ever had and that is after I had to ask for "extra" on just about every ingredient. Walk 2 blocks in literally any direction and you can find a chipotle where you will get your moneys worth. Don't go here if you are expecting anything more than a snack. Also no utensils or napkins offered/included in my bag.

With a location right in the city how could you go wrong?! Also mostly came here cus I desperately needed to use the bathroom & you rarely find public restrooms in the city but they were kind enough to let me use theirs! I love chipotle tho! Their chips are under rated, lightly salted with a hint of lime & I always come here for their bowls!

Don't go to this location. Absolutely terrible service today. Tried to order chicken and they said it would be 2 minutes for the next batch to be ready. They asked me and some others to step to the side of the line and wait. We waited for a really long time and eventually asked them about it. Apparently the chicken had been ready and they had already served some to other customers. They didn't bother to let us know at all. They didn't even have the decency to apologize or anything. They have no respect for you or your time. Don't go to this location.

This place gets busy at lunch time. Went twice for lunch, and the place is on the mark. Good food.

Have to admit todays burrito was very skimpy for the $10 I was charged I am really disappointed in the quality of the half sized skimpy mass of food in a tortilla.

This place just opened and I live nearby. I thought I'd stop in after work and was told that there is no "Plain Brown" (or white) rice at this Chipotle. Not sure if the staff is just not properly trained (doesn't seem like it considering they knew it was because of cilantro) but it's incredibly disappointing.

This Chipotle is right by my apartment so I've been here literally dozens of times, but I don't go anymore after I got food poisoning. :( For what it's worth, out of those dozens of times, every time besides the last was fine. But the last time I went there, the rice was almost uncooked. It was hard and powdery in the middle, like only the outside was cooked and the inside wasn't. I powered through because I spent $10 on that dang burrito, but I regret it because around 15-30 minutes after I finished the burrito, I got the worst pain in my stomach and became best friends with my toilet. And no, that hasn't happened to me before when I ate Chipotle. The two stars is because some of the staff here are sooo friendly and nice. There is this one guy who is like best friends with everyone. Because it's a really big location with a super busy lunch rush hour, they have many employees. I feel like your experience really varies with the employee. Some of them are new and might get some stuff wrong, which is probably the source of the uncooked rice. I kinda feel bad giving this review because of how nice many of their staff are, but food poisoning is serious, yo.

I didn't want to write a review but I was really upset when I started my burrito. And now when I looked at the reviews and only 2 stars for this busy downtown location I'm not surprised anymore. My burrito was absolutely cold except warm rice and chicken. Tortilla was ice cold .no taste at all. It was my last time at this location and I'll check reviews before I go from now on.

New location, just another 5 steps from the office! Now in every direction I walk from the office there is a Chipotle around the corner. Not sure if my meal was extra great because of the new opening but either way best experience of the last 10 Chipotle experiences so far. My order: Steak bowl - no rice, double beans (1 scoop black beans, 1 scoop kidney beans), a heaping serving of steak, mild salsa and lettuce on top. Generous portion sizes did indeed make this experience more delightful. I ended up having to break up my bowl into two meals. Only feedback is that steak mean was too fatty. Every piece was tasted like 55% fat and 45% meat. Quick service, was in and out of the store in less than 5 mins - despite having about 10 people in line. Eat here.

I've yet to visit a chipotle that actually knows how to wrap a burrito it's a shame really because their food isn't that bad really. They really should have their employees do an internship at any Oakland taco truck so they learn how to properly wrap a burrito