Chipotle Mexican Grill

Went last night on 9/25 and got a bowl with double protein. Asked for guacamole on side and once getting to register I couldn’t remember if I had gotten it on the bowl instead of on the side. Multiple times I said they can open the bowl to confirm if it has been on the bowl or not and they did not. They even made up a side of guacamole and didn’t give it to me. I got a side of chips and went home to open my bowl to no guacamole and the stalest chips I’ve ever had. Sad experience for spend over $12 on lack of ingredients and food that wasn’t good.

Someone is failing at staffing here. Had a line of 20 people and 5 waiting for online orders with 1 visibly overworked staff member front of store and one back of store. Waited 45+ mins. Food was decent and on part with the average Chipotle.

Its a hit or miss here depending on the day for some reason they fail to make the meat here edible doesn't matter what i get chicken or steak they always suck at making it, i stopped by this morning to give them another chance they were late by 30 min from opening and wasn't even ready which wasn't even a problem if the food turned out good but come to find out when i ate my bowl my rice was not even cooked completely is honestly just disappointing i'm going to start driving to other locations. Not to mention they used to charge me for guac even though I never ordered guac check your recites guys because it has happened multiple times. Overall 0/10 might as well close down since this issue has been going on.

Ordered a steak bowl. They gave me someone else's bowl not once but twice! Came back a 3rd time and they still got my order wrong. Told the manager about it my next visit. He told me tough luck. Food is consistently unfresh. Now I go out of my way to go to other Chipotle locations.

This Chipotle has completely gone into shambles. I ordered online 30 minutes before I got there and the food wasn’t ready or brought out yet. The workers in front showed irritation when customers asked about their online orders. Then after so long of waiting they finally brought out a cart with all the online orders. Then I had to argue with the worker because she paused as if everybody was supposed to just dig in for their foods. She finally said what’s your names? And I already was picking up the bag I seen my name and I told her this one is mine my name is Cario. She said “no your not” 😵‍💫 Worst come to worst though when I bit into my food the burrito was so cold that they either held my food so long it got cold or they’re serving cold meat.

I ordered online because the sign on the door said online orders only. However its taking them way longer to fill these orders because the workers have to read the tickets. Also a gentleman came in and asked if he could place an order if not online. The lady who is working the line said, "online only. What you cant read?" Absolutely unbelievable In a room full of black people and him being the only other white person I bet she wouldnt have said that to amyone else. You should be fired.

I am appalled at the combination of poor and unprofessional service and insane wait time. I ordered five items for a group, and I know this location usually takes a while so I arrived ~5 minutes after my order pickup time. I arrived, didn’t see my items so I notified an employee, and it took them 5-10 minutes just to tell me that my items had been stolen, so they were going to remake them. I wound up waiting an additional 40 MINUTES for unknown reasons. One guy said “I think they’re waiting on chicken.“ About every 10 minutes I asked for an update, and it was like pulling teeth. Two girls were next to each other, one doing paperwork and one on her phone. When I went up and asked if there was an updated ETA, neither of them acknowledged me. I asked again, still no acknowledgment, literally inches from them. I then asked “Hello? Can you hear me?“ and the one doing paperwork had to shake the other’s arm to look up, and she couldn’t have looked at me any more annoyed. No apology, just told me to “talk to him” - an employee who I had previously been talking to, but looked like he was off duty on break. I mentioned that in my wait time, at least 50 people have all successfully come in, ordered and left. I said none of these people ordered chicken? Does it really take 40 minutes to cook more chicken? The guy literally just shrugged at me and said “I don’t know what’s going on.” Didn’t offer to provide any further help, absolutely no initiative on getting answers. At about the 25 minute wait time mark they at least offered me a beverage which was nice, but at this rate either having the meal discounted or even offering a side of chips and guac would’ve gone a long ways. And because they couldn’t manage to give me a realistic estimate, I stayed indoors the whole time, instead of getting to walk around in the beautiful weather. I kept thinking any minute it would be ready, because who thinks an order is going to take a collective HOUR to make? To top it all off, most of the orders had something missing, and the proportions were significantly smaller than when I order in restaurant versus mobile pickup. Everyone in my group said I never should’ve gone to this location because it’s par for the course, which says something. The only redeeming quality besides the drink was the gal who handed my food at the end and looked genuinely sympathetic as she sheepishly said sorry. Management, please do some proper training, provide guardrails for items being stolen (which I’m still not sure was even the truth or if they just missed my order), don’t skimp on proportions on mobile orders, and give some lessons on professionalism and proactive communication. PLEASE!

This place does not know how to train their employees. They continue to give such weird portions. I got delivery and my family members only got have of her bowl filled (sideways). My bowl only had three pieces of carnitas which I had to pay extra for, we both ordered chips and did not get them either. This place has failed my orders numerous times. I will not be coming here ever again due to that. It’s quite embarrassing to go in person and having to ask for them to do their job. I’m not asking for an entire filled to the brim bowl but I’m asking for a reasonable amount for the price.

I stated in a previous review that I doubt I'd ever go back here. Well I was given little choice as this is what my 80 year old mother wanted for dinner. So I ordered again. I wanted to try something different so I ordered the new honey chicken bowl with a side of Adobo Ranch. I picked up and drove the 5 blocks home. I opened it up and thought it odd that it was not even warm. The whole dish was cold to the touch. The chicken was dry and rubbery, tasteless and yes cold. The adobo ranch was not that good. Also, the portions were way smaller than the previous visits. So unless someone I love asks for Chipotle again I plan on never ordering again. Ever since they "improved" their ingredients to be more "healthy" the taste has plummeted big time. I realize this place is super popular but I think it's just one of those overhyped spots that is trendy so people go because then they can say I ordered Chipotle.

This chipotle is the weirdest chipotle I've ever been to. The employees are not interested in helping you at all. I've ordered DoorDash from this chipotle and they took over an hour to prepare the food even though the driver said they were dead when they got there. Wildly incompetent.

One positive, we were given huge portions of each item. We walk in, the workers are joking and smiling, all is good... then all of a sudden they start calling each other the "n" word, mother f****, and yelling and complaining about their hours. I stood there thinking that this was just a joke but then the worker was trying to pack up the tacos for the costumer ahead of us and the worker said "how f**** big did you make these mother **** tacos". The worker replied "you never know it might be the last mother f****'s last meal". I understand having fun at work and joking around, however this was just uncomfortable and unbelievable at the end.

This restaurant establishment is filthy. The wait staff's uniforms had not been washed. The floors were filthy. Food was everywhere. Please clean up.

To the crew working Monday (9/30), around 8-9pm... you were all outstanding! The bowl itself was good; tasty chicken and a nice scoop of guac! And the crew working were all in great spirits and made me a super yummy bowl! thank you guys!! kudos to you!

7/20 3:45 pm. The two woman working the line and register were great. They're always really nice to me, remember my order and acts like I'm a friend. They had a customer get irate and actually extremely rude. I think they were making more beans (had plenty of the others) she was still so chill, professional and handled the situation really well. After the guy threw a tantrum and left, she just shrugged it off and when back to work, cool and collected.

"OMG Chipotle is my life!" I love me some good old Chipotle burritos whenever I can get my hands on some. Good stop for anyone looking for good burritos. My only complaint is the service and the cleanliness. I understand that for the area it will be busy, but I wish it was faster. As to the cleanliness, I would like to see the preparation area cleaned once in awhile. I can tell they have not been cleaned all day. Hope to get another burrito when I'm in the area!

Terrible place to do carry out. They skim on the meat so all you are eating is rice and the tortilla.

This place is horrible. Always unfriendly staff giving nothing but attitude. Always making excuses for slow service.

Hire new staff, I try to avoid this chipotle , it's always something . Today there was no cilantro in my rice like i don't understand

Not great service. You got a tall dude yellin. Talking about how the kitchens close. When the stores not even closed yet. Out of half the the other stuff was out and was around just rushed and bad

Are you open until 10pm or not. Look, I get it. I've worked fast food before and it sucks when someone comes in after 9:30 but the attitude we dealt with was over the top. We had just left an event and I had a 10 year old that was so hungry he was getting a headache. we walked in and was immediately told that the lobby was closed which we were getting to go so not that big a deal. My wife attempted to order but the person behind the counter pretended not to hear her or struggled to understand. so my wife (native Spanish speaker) had to order in Spanish which just seemed like they just wanted us to go away. We attempted to order but there were no salsa's...whether not made or put away, we don't know but there was no effort to rectify or explain. So we ordered without salsa figuring I would add my own at home. But even the product we were given was so poorly put together, not sure why we bothered. Chipotle used to be a staple in my house but it is miserable watching the quality of employees just destroying the business. Owners, I get that you're at the mercy of what you can find to work but just know what they are doing to your investment. The store is open until 10 and a customer at 9:30 should be equally as valuable as a customer 6 but the night of May 8, 2025, that wasn't the case. Cafe Latte across the street was still open, their food is waaaay better and we've never been crapped on like we were tonight. We learned our lesson.

Customer service has been horrible for the past few years idk why or what happen but the quality of employees is not good.. went there today because the closer location closed. Waited about 10 mins for 1 person to come start my bowl, then the 2nd person who's cleaning and wiping down stuff sticks his finger in my bowl with no glove and moves it over (he just had his hand in the trash while handling a rag & cleaning spray) I just walked out... this has happened before and the employees act rude when you speak up

I will never go to this location again I ordered a large guacamole with a small chip. The service was awful, my first red flag is when they refuse to sell me a cup of chicken protein, when I was willing to pay for it, I was told I could only have the 4 ounce cup and then when I asked (a third time) for the large gac, she took the plastic cup right in front of me squished it with her hands until it broke so the content would fall into the larger container. She thought she was going to serve me that. I then informed her I was fasting and walked out and went to Cafe Latte

Didn't receive parts of my order. Even though they were the first items on the receipt they use to make sure they got everything that's attached to your bag.

Slow service, dirty, and gave barely any protein(less than a spoonful). Would not recommend.

Rock solid chipotle! I dined in for lunch around 12 pm on a Tuesday afternoon. It wasn't too crowded! I ordered a bowl with pollo asado with a large tortilla. The chicken was cooked perfectly and was flavored well! All the ingredients were fresh! I had white rice, pinto beans, black beans, mild salsa, 2 scoops of medium salsa, chicken pollo asado and cheese. Try the pollo asado! Also, they are short staffed! They do not do mobile ordering sometimes. Just be happy a nice chipotle like this one is open!

Never ever ever do they complete an order correctly and on time. Just waited 25 min for order made in advance apparently given to someone else? We've been going here for years it is so consistently bad I don't understand how they're still open.

Chipotle... what can I say. Do yourself a favor and find a ma and pa shop Mexican restaurant. I have yet to visit a chipotle without dissatisfaction. I have ordered takeout from this location for the second time now. First time I ordered there were a few toppings missing. This time I ordered takeout and again... two items they managed to make correctly. Though the toppings were stingy as hell. Somehow one item was missing 3 out of the 6 toppings. I checked the receipt to be sure the error wasn't me. While I'm venting about chipotle... the couple times I've gone into the store to order in person the place is disgusting. Glass smudgy, tables dirty, condiment/drink station dirty. The service is always subpar at best. Not sure how a whole chain manages to do so bad as I've tried different locations. Let's just hope their sanitation is managed (doubtful) as I would hate to get food poisoning.

Not worth it.... 50% chance your pick up order will cold and wrong, the other 50% it will be 30 minutes late either way it's no good. That's all. Today ordered online for pick up, ordered two burritos both were made with the wrong ingredients. Also even though we pick up early the food was already cold. Big bummer. I talked to the manager but I have a feeling it wouldn't do much good as the problem seems to be on going. Lastly I feel sorry for the employees what a terrible place to work.

Never ever place an order online at Chipotle Grand Ave unless you want to wait an hour for your food, experience horrible customer service, and for them to get your order wrong. Also, wait it gets better. If you file a complaint with corporate, they will give you free chips and guac for your experience. Not sure why they think, someone waiting for their food over an hour and receiving a bowl with chicken they paid for would feel valued by someone giving them free chips and gauc. I'm sorry if I came across cheap but I am not cheap what so ever.

Rude workers and online only??? Went in to get a burrito bowl, stood there waiting for a few minutes before someone acknowledged me just to rudely yell "online only!" I'm like "why? There is hardly anyone waiting for orders" to that he responds "ONLINE ONLY!" And that was it... chipotle is a joke nowadays but sometimes you get a craving ya know. Not anymore I guess!

Food is good but super frustrating customer service. They're consistently late, and today I waited an additional 30 minutes past my online order time and only then did they check to say it wasn't in their system (even though I showed them the email confirmation). Their solution? Make me wait in a giant line and reorder and repay. If I wasn't pregnant and desperately craving Chipotle I would absolutely have left.

It's chipotle... so you know what to expect. Food was good could use a bit of a heavier hand when loading the burrito. Not going to write home about it but was good enough to shove down the pie hole.

Tons of people waiting, loaded the bowl with rice and completely skimped on other ingredients as to not have to refill the containers I'm assuming. Did not even get guacamole because the amount they were giving people was laughable for the amount of money extra guacamole is. Will never go back to this location.

U ask for chicken they tell u its out and u need to wait 10 min after all of the waiting time so u decide to get steak instead they put a few pieces of stake and when u ask for extra to at least make it look full they charge you 23$ for one bowel... unbelievable I hated chipotle after this bad experience worst location ever never go there ...

Ridiculous. They cram 10 plus people at a time in the front entrance like sardines during covid and are always behind on orders so the group just grows and grows. Was informed by everyone in the lobby that this is common. I think it's completely stupid to have everyone crammed in the entrance, just open the line and put stickers on the floor and space everyone out. Why even have covid regulations if you don't follow them at all. It's a waste of everyone's time. Some people were waiting in the lobby for 40 minutes on a late order.

I drove out of my way to this location because the parking would be easier than Stadium Village, only to encounter a janky handwritten sign: "online only". Nah; I'll spend my money someplace else. And look at all the other bad reviews! I should have looked here first...

Went on 6/15/24 and got food poisoning. The staff was very unprofessional - complaining to each other, goofing around and speaking to me rudely. This is the second time in a row that this behavior occurred. Will be avoiding this location going forward.

Ugh This Chipotle is great when you can stand in line and order in person. With COVID, we get delivery. The last 3 times the order was messed up. This last time, I ordered the veggie bowl, guacamole was "out" and they forgot the beans, gave me a tablespoon of cheese and I kid you not, ONE lettuce leaf. Pretty disappointing when beans are the main protein in the dish. I should have complained, but I just didn't have the energy.

This location owes me a lot of money. Consistently items missing. I ordered guacamole today and got home - no guac in the bag. They were taking online orders only so I couldn't supervise the prep. It's not hard to read the order and put the items in the bag, yet somehow this location continues to baffle me in their ineptitude to do just that. It's infuriating - I don't understand how this location hasn't been shut down by corporate. The amount of time and frustration I've burned at this place... Just wow. Unreal.

Seriously the worst chipotle. First time they placed a ghetto sign they made saying dining was closed and was only accepting online orders. waited at least 40 minutes for my order even after the employee said it will only take 10 minutes if i order online. after receiving the food and eating almost half way through my burrito bowl, i found a thick black curly hair in my food. i didn't ask for a refund but made them aware of it. Second time, i ordered online-i was missing a part of my order. I asked how i could get a refund and the employee by the name of "Q" Quadair only solution was to call the cops on me. Instead of handling a simple situation, seems like getting the cops involve was easier for them.

Ordered online so I could grab dinner for the family on my way home. I ordered at 4:15 pm, for a 6:00 pm pickup time. I got there at 6:00, and it was clear they were behind by the many people waiting. I walked out with my order at 7:14 pm. Over an hour wait, for something I ordered hours in advance. A few concerns: *The employees need more help. *Online ordering shouldn't be an option if the store is backed up. *Canceling an online order is impossible. So is a refund. *One of the employees had their underwear showing. *I paid for things that weren't actually available in store. *When 20 people are waiting for their overdue orders, yet the line keeps moving for those who just walked in, it's not a good look.

The last two times I have been here have been great. Usually I don't leave reviews but I know Chipotles have been struggling with staffing issues, etc. They packed my bowl up, the ingredients tasted fresh, and it was fast. Great work!!!

This place is a disgrace. No idea of what they are doing or how to do it. If you like bad service and bad food then by all means. The fact that their rating is under 2 and 1 is the lowest says volumes. Place is usually dirty and unclean. Stay away.

The last time I came here they didn't have fucking cheese, which I gave them the benefit of the doubt for because maybe it was a bad day yk? Well today I decided to give them another chance because maybe things improved. The people in front of me seemed to be getting large portions so I assumed I was too, and there was nobody behind me so I thought I was good. But I hated that entire fucking time ordering the burrito with my entire life. Keep in mind I told the worker to double wrap my burrito because my order is larger and it may be harder to roll. I was given a decently sized portion of rice, but the beans...my fucking goodness. He gave me less than a spoonful of beans. He gave me an average ass portion of chicken. He gave me half a spoonful of queso. A small splash of red hot chili salsa. Maybe just a dab of sour cream. A tiny sprinkle of cheese. A decent sized portion of guac. But the corn....HOLY SHIT. THIS MOTHERFUCKER GAVE ME SO LITTLE CORN I COULD SEE MORE THAN HALF OF THE HOLES IN THE SPOON. And on top of that, just to finish the shitty ass burrito he created, he rolled the burrito so terribly. I genuinely didn't know if he was trying to roll a burrito or a fucking quesadilla. I was so visibly upset throughout the whole line, I even laughed out loud because of how pathetic of a burrito was made. Just to make me more upset i had to pay almost $14 for that bullshit. What the fuck happened to Chipotle giving out bigger portions because of the nationwide complaints? I guess that didn't matter to this SHITTY ass chipotle. This has ruined my entire day and I am PISSED OFF. FUCK YOU Chipotle on grand Ave I am NEVER coming back! Goodbye.

If I could give zero stars I would. The employee with light brown dreadlocks was the single worst employee in the food industry I have ever come across. She was hostile and extremely disrespectful. When making our food bowls she put about a half scoop of chicken. When asked for more chicken (one of the bowls being a double portion that still looked like less than one full scoop), she rolled her eyes and dropped exactly two pieces of chicken into the bowl. This was followed by her (quite sternly) saying, "That is a double portion, I did two scoops. Now you want more?" Followed by a loud sigh. The next employee in the line accidentally put hot salsa in my bowl which I would have ignored except I'm not the best at handling spice. The first employee said loud enough for the whole line of people behind us to hear, "Great, now you have to make her another bowl with extra chicken." The second employee was gracious in fixing me a new bowl with a normal portion of meat but the first girl in the line was so unpleasant I refused to eat inside and took my food to go. I will never come to this chipotle location again.

I ordered online with a 3:50pm pickup time. I entered the store about 3:52pm and nobody was up front. After a few minutes someone came out and asked my name and then went in back to check. He told me 5 minutes. 15 minutes later and no food. The line up front was dirty. You'd think they'd keep it clean since there were no customers. A customer did eventually come in but they didn't wipe anything down after they made an order. There were multiple people in back. This is par for the score for this store. By far the worst Chipotle I've been to!

I love chipotle. Chipotle is my life. anyway this place is great and you should go. The food is delicious

Hour late, every. Single. Time. And please people, Stephen is pronunced "Steven" far more often that "Steffin." Stephen King, Stephen Hawking, Stephen Colbert... read a book.

Would give it zero if possible. Worst chipotle ever. Came in multiple hours before close and they said they where taking online orders only for whatever reason. Turned down so many people. AVOID this location at all costs.

Whomever runs this place needs to pull their head out of their ***. The only restaurant that has successively messed up my orders on doordash and related apps is this location. It took three hours until someone picked up my order then when I received it it was for someone else entirely. My name is not Ishmael nor does it sound like it. My driver said he was told it was stolen two hours before. Upon looking at these comments it looks like that's some BS they regularly say to customers. Never going here again and reporting to the district. This was the last time. Insane how little people care for their work.

this chipotle is trying they're best i need you to all stop hating on them just because you had one bad experience the staff are nice and have great vibes you all are losers who can't do anything good but complain sure it needs some help but to come here and poopy all over them is such poop bruh they're swag and i had a lovey time my experience was fun and they all were happy i love this place and i'll defend it until the day i die

This poor Chipotle. I am in this building 24/7 and I have seen Chipotle struggle post COVID. From delayed Door Dash pick ups, signs posted for no chips and guac, credit cards only and varying hours - the inconsistency is a deterrent from letting this location thrive and it's really unfortunate as this is a prime location on Grand Avenue. The food is wonderful if it's made right and rang up correctly. Tonight, the man in front attempted to pay only to find out that after he left, his credit card didn't go through. Fast forward to my order and the poor cashier was scrambling and just couldn't get my order correctly. I was first overcharged and then she asked if my card was one that I put money on because it only paid for half. My card had money so I had to get refunded and finally the transaction was corrected. I give all the patience in the world to those in the service industry and my heart aches for this location. I am not sure how to make it better and I can tell they always try to work with what they have. Not an easy role - perhaps better team bonding and staffing?

Woman at the register looked me in the eyes as I walked in and said, "hope you aren't here for a burrito". Lol

Wth is this midget freakin burrito?! Completely messed up our order. Never coming back to this location!

It's embarrassing how poorly this restaurant is managed. The others nearby -- lowertown, highland park -- are all immeasurably faster. I drive for DoorDash and refuse to even go in here, because they're 20-30 minutes behind on every order. There's limited urgency from the staff, and rather than bring out online orders as they finish, they wait in the back until there are 7-8 finished to bring out at once. All the while, there are usually 5-10 people standing around waiting for orders with no updates from the staff. This isn't a Covid issue -- it's been like this since January. Tonight my fiancé wanted chipotle, so against my better judgment, I placed an order from here on DoorDash. The expected delivery time was 35 minutes. I placed it 43 minutes ago, and the app says the current ETA is another 30 minutes. My poor Dasher got to the restaurant 25 minutes ago. Chipotle is great. This location is awful. Avoid it at all costs -- particularly if you're ordering online.

every time i have come to this location, i've been waiting for 20-30 minutes longer than supposed to for an online order. they seem to always be out of something, and i have never gotten exactly what i ordered. the food itself is not the best quality. would not recommend.

Since when is it appropriate to turn a Chipotle into night club with vulgar rap music being played to the point where I can't even place my order because the employees can't hear me? This happens majority of the time I'm at this location. Y'all need to get your ish together