Lordthe V.
Google
I’ve been coming to this location for years and used to overlook small issues because the store is run by humans and everyone makes mistakes. Because of that, I tolerated the little things. Recently, however, the experience has become consistently frustrating.
Almost every time I come here, I’m charged for something I didn’t order. When I question it, it’s handled rudely as if I did something wrong. The “rules” also seem to change constantly. I’ve even called Chipotle customer service to confirm, and many of the things I’m told here aren’t even real policies.
This repeatedly happens with the manager, Mirinda, and it has happened to both me and my friends multiple times just this month. At this point, the only thing she seems to manage is charging customers incorrectly and making sure the workers give the smallest portions possible.
The food handling is also concerning. Sour cream is often mixed with random ingredients like onions or lettuce, which is unsanitary. I’ve even seen the manager wipe sour cream off her finger onto my friend’s bag and hand it to her. The quesadilla I got today was falling apart the moment I picked it up.
Mistakes happen, but the bigger issue is how they’re handled. When I address something, it’s dealt with rudely as if I’m the inconvenience. If I ask for a side of one ingredient, I expect that ingredient not a mix of half the toppings in the line.
Someone needs to address this immediately. Careless food handling and cross-contamination can be a serious issue for customers with allergies. I’ve supported this location for years, but recently the service, sanitation, and management have been extremely disappointing.There is great workers there who I feel terribly for honestly, you’d have to pay me triple what they get paid to be working with Miranda.
