Chipotle Mexican Grill

Two items was given the "last portion" of what was in the container vs getting fresh and a proper proportion. Won't visit again unfortunately. Found a better place to get the bowls I enjoy.

We walk in at 9:15 when they close at 11:00, and are immediately told they’re out of mild salsa, white rice, chicken, and fajita mix. Unsure if it’s cheap business practices or lazy staff, but we didn’t stay. This location has truly gone downhill since opening.

my meal literally came like this. half full. like what? did you eat half of it? yall good?

Tables are not wiped down, they don’t really listen, no silverware or napkins where the drink station is. Didn’t ask if wanted soft or hard tacos. Will not be coming back

The food is good, but the employees are eh. I go here a lot and I’ve definitely had my fair share of rude employees. Last time I went, an employee in the back rubbed his eye for a good 30 seconds then flicked something on the prep/cooking table… at least do that outside of the public view

Avoid. This place is poorly managed. I'm so tired of going there and they are out of ingredients. Can never get what I want on my bowl as they are going to be out of something. Promise. And don't go after 7pm. They stop cooking and will be out of most of everything. Also the napkins forks and ice are normally out. Something is always going to be out. Every single time. So sad to have a great location and poor management.

We ordered online, when we got our food it was half portions and the food was low quality. When we went back on the website they said they would contact the manager but we got no compensation for the bad meal. For $14 for 1 burrito bowl you are better off spending your money elsewhere.

Years ago I used to enjoy eating at this chipotle but my most recent visits to this location have been terrible each time. Store is consistently dirty and out of certain foods, and especially the agua frescas / tea. Customer service is hit or miss. I have given this location many different chances because it is in such a convenient location but this store is a disaster and really needs help. each time I go in I’m hoping I will be surprised with good food, a clean restaurant, and friendly staff, but unfortunately that never seems to happen.

Now look at this bowl! This chipotle hooks you up New Adobo Ranch is great as well!

Service is horrendously slow today. I came in to a long line expecting it to move quickly. The people at the front of the line aren't even being helped. I'm about to leave.

It's easy to eat vegan at chipotle, so this is a go to when I don't feel like cooking.

The food is decent when they have it in stock, but the employees seem lazy and most definitely aren't worried about their customers leaving happy. My opinion is not based on one single visit. Ive been there too many times and 90% of the time ive had a negative experience.

I ordered on the website for delivery. got about a half a scoop of rice and a few pieces of steak.

I am generally a fan of the Chipotle chain, but this location did not live up to basic expectations. I entered around 3pm and it was the usual Chipotle interior. There wasn't a long line but seemed to be a wait to replenish some of the food. When it was my turn in line, I ordered a veggie burrito bowl. I looked at the brown rice container and saw that it was down to the bottom and looked crusty. I immediately decided to have the white rice because it looked fresh. Then onto the black beans- uneventful. The server then started to scrape from the bottom of the pepper/onion canister and I immediately told him to pass. The salsa/tomatoes were at least halfway full in the canister, so that was okay. I wanted corn and that too was bottom of the canister, but I still had it even though it bugged me that they gave me the last scraps and immediately replaced it with a fresh batch. There was no problem with the cheese. Got a side of guacamole and watched the server stir it up to spread out the brown guacamole. I got my order to-go. Once home, I dug into my bowl and found that the black beans were super mushy and there was a spicy taste I couldn't quite identify-maybe from the salsa? I didn't have any sauce added to it. The guacamole definitely wasn't fresh, so didn't eat it. The whole bowl was very disappointing. I was hungry so ate some and pitched the rest. I realize that different locations are better than others but this was not at all good. The servers seemed too overwhelmed to be friendly and they were pretty much indifferent without being rude. It seemed like they weren't organized enough to change out the canisters and I heard the staff commenting to each other when there was suddenly a long line of customers behind me. I won't be back to this location and doubt I'll give any other Chipotle a chance anytime soon. REPLY TO SCOTT, MANAGEMENT- Scott- I gave you all the detailed information you need to follow up internally. There's nothing else to add. Based on many other disapointed reviews, I'm not alone. Please don't place the burden on dissatisfied customers to do your job by contacting a customer service link. I say this with all due respect and believe retraining may be necessary to save this location.

Worst experience ever every time we go. We go out of our to go to a different one! There is one lesson making orders and one cashing people out. It's like they can't figure out that more staff is needed but also you see plenty of employees walking around in the back doing nothing. Don't waste your time here!!! And never order pick up bc your whole will be completely wrong. Only one star bc I have to. Should be zero

very dirty and smells very bad. And they never have salad dressing. there are also never any trash cans available.

Read local paper and this one guy was very upset about this one time he got a flour tortilla instead of a corn tortilla. Do better, Chipotle.

I've been to this location several times and they are frequently out of chips and orders are never on time.

Not good. Messy and many items out of stock. It was 430p and fairly slow (no line). But they were out of salad dressing, drink station was a mess and many items were out of stock. I would think before the dinner hours you'd be prepped and stocked. Not friendly or concerned with customer service

I gave the chipotle at 3305 central Avenue in Toledo, Ohio another try today. Well the male cashier was smiling and very polite... the other 2 on the line making burritos, not so much!!!! Scowls, looking past customers when they are speaking ... One had AirPods in her ears and acted bother that customers were there, and the other female minus the AirPods was exactly the same. Our other shifts won't step foot in this chipotle for the same reasons. I don't understand how chick fil not more than half a mile down the road can hire so many pleasant people but this store can't find more than 1. Amazes me. Well needless to say, I won't be back.

Do us all a favor. Close this location. The workers are worse in all of chipotle. Orders never ready. Never right. Fire the manager . For the price you pay for this food you would think service would be a little better

Worst Chipotle in existence. It is dirty and sticky. Every employee at this location is brain dead. The service is slow and the employees don't care at all.

does everyone here have an attitude? i left this place in the worst mood just by how they treated not only my girlfriend and i but everyone in line these people need to find a new place to work because they seem miserable. Not only that but they barely filled my bowl up like damn!? what did i do???? im not the one that should have to pay for them hating their jobs. Do not come here if you dont have to

The food was not my favorite this time. I asked for slight tomatoes and they loaded it with tomatoes. The workers were blatantly rude. My chicken bowl had little to no chicken. Really poor.

The store smells bad, it's gross how behind the counter is, the workers are really rude, the food looks disgusting, brown lettuce, hard rice, brown guacamole and burnt peppers/onions..the health department needs to pay them a visit and the general manager needs to retrain the whole staff, being on the phone while working cooking food is beyond me! If I could give negative two stars I would! Horrible!

WTF Chipotle? I Chipotle. Started going to the original in Denver in the mid-90s and it usually is a great experience. Visited this location several times now and it's a complete mess, literally! Tomatoes, cheese, lettuce, guac smeared all over the checkout counter. The staff could care less. The speed at delivery was pathetic. I could have made it myself faster. You're losing your luster Chipotle. Do what it takes to make these employees happy to be at work and happy to serve their customers. It might be time to sell my stock.

Well, being the fair souls we are, we gave this location another shot. This time, all was good. Our burrito bowls (one veggie, one chicken) were good, and the service was friendly, esp. from the cashier. The place was clean, and the tables were bussed. The chips weren't as fresh as they could have been but were still pretty good. We'll go back.

I have given this location way too many chances, and I'm always displeased. The rudeness of the staff alone is enough to never come back. This particular evening I ordered take out. When I got the bag it was soaked on the bottom. Once I got to my car the bag gave out and the food fell all over me. When I went through my bag to see what happened, I saw that one of the bowls lids was not shut on the food at all. I went inside to get a new to-go bag and told the women working the cash register of what just happened. She did not look at me, did not say ONE word. Nothing. She handed me the bag and turned around. Once I got home, my family and I opened up our food and we're utterly shocked. There was not even a fraction of the amount of food in our bowls that should have been. Unacceptable service. This wasn't even my worst experience there, but was definitely my last.

The restaurant and food was nice but the only problem was the rude workers, they made me feel like I had a bad relationship with them or something.

I found bits in my food that were cooked to the point that they literally turned to charcoal(no exaggeration). I brought this up to the customer service online and they thought the best course of action was to disconnect all communication.

Forgot the utensils, barbaqoa was the fresh, and was just slopped together. Thanks for that.

Food was exceptionally good. The service was remarkable. So efficient and so pleasant. The ambiance was just right for the type of restaurant it is. The music was upbeat. We'll go again.

The employees working here are like the sloths working at the DMV in the movie Zootopia! Stood outside in the cold for two hours waiting on my order, along side 20 other people. If I pulled up with a taco truck I bet I would've made more business than Chipotle from all of the people waiting Dear Chipotle management, I suggest getting some classes from Chick-fil-A

I used to like Chipotle but not anymore due to their food and services. Since last year, they start strictly controlling their food amount, especially for the meat--ONLY ONE SMALL SCOOP and they called it 4 OZ. Following picture show what I got today. I asked for little more after first light scoop. The guy worked there said "I NEED TO CHARGE YOU DOUBLE MEAT IF I GIVE YOU MORE." I said "alright." So that's what I got as showing in the picture. I took the meat out and they weighed 10.8 oz. The original bowl weighed 4.5 oz, which means the DOUBLE MEAT WEIGHED 6.3 oz, far below 8 oz as what it is suppose to be. So, no more chipotle!!! And I am not the only person experience it. Check https://www.google.com/amp/www.eattoperform.com/2015/05/28/is-chipotle-stealing-your-gains-by-paul-nobles/amp/ I am also thinking about reporting their "stealing" to BBB.

Terrible Customer Service every single time I come here. The food is typically either underdone, or overly cooked, because the people working the grill and making protein do not care. Also, they seem to never be properly staffed during their common rush hours, neither for lunch times nor dinner. The manager needs to really step it up here and get a grip on their workers, because clearly, nothing has been done and nothing will be done to correct their issues here.

Stale chips, cold meat, small portions, and poor customer service is what you get at this chipotle. Go somewhere else!

I ordered for delivery through the chipotle app. It was reported as "delivered." It had not been delivered. I called the number for the door dasher delivery person who said that she "delivered it to another house on accident." I called chipotle to report the issue and to get my food or a refund, and they hung up on me. THREE TIMES. I drove to the restaurant. The manager was VERY kind and understanding. However, the cashier was NOT. She interjected herself into my conversation with the manager unnecessarily and was extremely rude and unprofessional. She then walked over to her friends who were visiting her at work and began to audibly complain about me. Bizarre twist of events for someone who paid $20 to have a $13 order delivered, only to have to go pick it up myself and then get treated rudely. To top it off-my order was wrong and tasted bad. Great day.

Listen, i love chipotle but this location has been getting worse and worse. i just ordered online and there's literally NOTHING on my tacos!! i'm not one to leave negative reviews but i'm tired of wasting my money

This is probably the 3rd time i've been there recently where they've given me the wrong order or put stuff in my bowl that's not supposed to be on there, and not listed on my ticket. only giving it 3 stars because i don't particularly mind my bowl tonight, even with the stuff i didn't ask for, and they have been pretty proactive in making it right the times before, but pleeeaassee please address this issue. nobody has time to check their order through and through, especially if they're on a lunch break, before they leave, and it sucks when you get all the way back and realize you can't even eat the food you paid for. especially for people who live 15+ minutes from toledo. please correct this.

I got my bowl and everything was good but when I asked for chips she said they didn't have any but there was chips right behind her. Cashier I believe was dailton or something like that.

This chipotle in westgate is incompetent on how to make a kids cheese quesadilla.. 3 times in a row! The third time they didn't even put any cheese in it just warmed up a taco shells. When I went back to have them remake this order they were rude and acted like it was my fault. They lack basic customer service skills & we're so rude. I know it's hard to find good help but the worker working need to be trained properly.

Chipotle Toledo!! This was the greatest experience, the staff was super friendly, they seemed to all get along and the energy was very high and positive. Didn't know a celebrity worked there. That's a plus. Be You.

Wow what a ripoff they charged my debit card 01/22/2021 for 15 $ cost of my food the next day they recharged my debit card the next day for 48$ and 47$ so it cost me 110$ for 2 baritones what the hell and I can't get a hold of customer service

I have never been to chipotle! This place and the workers were so rude! Nobody smiled nobody said hello. When I went to order she kept plopping stuff on I didn't ask for. So she got mad. And that's one girl when I went to pay this one was even worse! I asked for chips and salsa I asked what kind of salsa she gestured with her hand you seen the salsa we had over there! I said never mind I don't need them. She then rolled her eyes and said ok so no chips? I said no thank you. Didn't tell me my total didn't said have a nice day NOTHING! I will NEVER return to this Chipotle. I think these people need to find other jobs if they are this miserable!

This location has seriously gone down hill! One time I went and they had no rice, another time no ice or coca-cola. Have had burnt food as well!! Update 8-1-18 My friend got a FLY in her bowl last night! Avoid this on at all costs!

Worst experience. I got there right when they opened. Lady tried to be so fast that she kept forgetting what I was telling her. It happens, understandable. But the lady at the cashier was awful. She threw my sour cream and dressing into my bag. When I got to my car I noticed that it literally exploded in my bag.

Sheila and her crew were amazing! We were having a working lunch and could not pre order the day before and Sheila took our 7 meal order and let the hostess of the meeting pick it up and pay for it. This lady told me Sheila was very accommodating and helpful and her experience was very pleasurable! This was my first time dining from Chipotle and it will not be my last I had a wonderful experience! Plus my lunch tasted fabulous!! Thank you! Melody Comprehensive Heart Care

I've gone twice in a row and both days they have been out of hard taco shells. You are a Mexican restaurant. Who is in charge of ordering ingredients

I would never go back, the girls up front are rude. No one even said hi just looked at us like we were bothering them. I can not believe how rude they were! I don't even want to give them a start but it won't let me post with out it.

Food is pretty bland and doesn't have taste honestly. They definitely need some seasoning on the food

Chipotle as a chain, I love. This location is the pits. The wait is ridiculous, the portions are smaller, and the staff...oh the staff. Look I get it, it's a job and you hate it. But I'm still a customer and shouldn't be treated like a huge inconvenience, and at the very least don't be rude and unprofessional. I've given this place several chances (due to location) but after my last visit, I am DONE. Online order was placed and to be ready at 8:00. I got my order at 8:20. It was wrong of course. And to top it off, I've had explosive diarrhea all day. I love a burrito bowl as much as the next person, but this location is not worth it. Stay away.

I have frequented this location for years, but recently placed two mobile orders (through Doordash) and while the food was ready in a timely manner, both times the food was sub par. I ordered the "three tacos" each time with chicken, fajita veggies, cheese, and romaine. Both times, the fajita veggies were charred beyond recognition. Kind of like the same pan had been used over and over to cook veggies, and I got the scraped off bits both times. And because they were so mixed throughout the tacos, it was very hard to pick each little piece out. I tried because I'm hungry and spent money on this food. But the taste of the charred vegetables just ruined both meals. I plan to switch to a different location going forward to get the normal chipotle experience with yummy veggies.

I love Chipotle but this location sucks. The staff is so rude, and the line gets so long. They rush you along and they want you to tell them what you want on your bowl standing at the back of the line instead of as you go down the line and can see everything. The last time I was here, I asked for light cheese, which I got. But then some employee came along and went "why is there barely any cheese on this??" And dumped a bunch on....umm. I didn't say anything cause I figured I'd take it off myself once I got home, but I did give my bf a look to see if he noticed and the cashier had the audacity to say to me "is there anything you need??" In the most rude tone. If I wanted to say something I would have! Don't call me out and be rude when its your incompetence that lead to me being annoyed in the first place.

How disappointing! Ordered on Chipotle website. They forgot the pork on one bowl and guacamole on the other! We were home when we realized the items missed! Not happy campers!

Ive never had a positive experience at this location, but unfortunately its very close to home & im obsessed (well, was) with chipotle . My most recent experience was 8/17 around 930pm. I felt very rushed to order (as usual) and they claimed they were out of tomato salsa, bc of bad tomatoes. Ive never tried the other salsas so this was an adjustment, and i wasnt pleased with the one i chose. I know how the restaurant business works and im pretty sure it was because they were to lazy to make another batch before they closed. They could have atleast had a sign at the door saying they were out. I would have gone somewhere else. Then i waited ab 5 mins to cash out bc the cashier was in the bathroom, and she didnt even apologize. Didnt even ask if i wanted something to drink, and seem bothered when i told her that I wanted one.. just rude and annoying. I heard qdoba is coming to town, ill be very excited to try that when they open. A few days before this on 8/14 i came here with my son, to eat in and bring something home to my husband. They seemed really annoyed that i had 3 orders, one of which was to go. Its extremely annoying and frustrating that im picking out my meat for one bowl, and the girl all the way down at the end of the line was asking if I wanted cheese & sour cream. Not to mention the person in the middle was asking me ab salsa, and didnt seen to care i was in the middle of talking to other person, well people. Didnt have much time to look at what i was getting bc i felt so rushed, when i sat down, i noticed my bowl was microscopic compared to what i usually get. They definitely cheated me.

Chipotle is delicious. Mexican food in Toledo is subpar, therefore having a chipotle is essential.

Pros: Brown rice, always fresh veggies, quac. Always tasty. Did I mention the quac? :) Cons: Staff isn't the friendliest. And seriously, slow down for a second (you aren't always super busy) so that you can hear the customer and get the order correct. Also, if you get the veggie bowl/burrito/tacos watch out! You won't get the guac automatically (like you should, according to the menu) for a veggie option unless you tell them! Otherwise you'll just end up with a sad bowl of brown rice and veggies. That's what we call no bueno. If you want a better Chipotle, head down Central Avenue and go to the one by Meijer. Friendly staff, and they aren't stingy on the guac!