Chipotle Mexican Grill

The food was specifically the meat, I paid $27 for a bowl with double meat & a drink. The meat was so dry and so over cooked it’s quite surprising it wasn’t actually dust. The service was great but that doesn’t compensate for the quality of food. Do better or plz of have the price reflect the food

Almost everybody in this location is rude/mean. I have been here twice, not coming back, they act like you are there for "free food", barely put chicken on my bowls. There should be like an undercover boss and see what I mean.

Where is the manager? Staff at this location were extremely rude and unprofessional. They were impatient and aggressive with customers in line, showing obvious frustration through their mannerisms. On top of that, employees were hostile toward each other while preparing food, creating an uncomfortable atmosphere. They were also out of regular chicken, but instead of telling me, the worker just put hot honey chicken in my order without asking. That kind of substitution without consent is unacceptable. Overall, very poor service, and I would not recommend this location.

I don't know why I've come here as long as I have. Truly, truly awful service. When I think about my time in retail, I can't imagine speaking to customers the way we're frequently spoken to here. Every single worker at this location is constantly in a profoundly foul mood. 50/50 chance on whether or not they'll be out of really basic shit. Chipotle, as a whole beyond this location, just isn't as good as it used to be. I'm still spinning from how I was treated this afternoon. One day I'll learn to stop coming here. Unbelievable.

A usual chipotle but to find this chipotle its very confusing. Spent almost 10mins to find its location, no banners l, no marks and no info where chipotle store located! After roaming around again and again, asked the security personnel who helped to show exact place. Please update location on google maps or add locaters for the store.

The service at this location has been consistently disappointing. The staff move so quickly that you don’t even have a chance to ask for the ingredients you want, and both the workers and managers show a lack of basic customer service. They’re often rude, dismissive, and unwilling to work with you. This has been an ongoing issue for the past four years. I’ve held back from writing an email because I don’t want to hurt the business, but the truth is the service is unacceptable. They rarely give customers what they ask for, respond with attitude as if it’s not their job, and treat the food carelessly. On top of that, the store is not kept clean. At this point, I don’t understand why people continue to support this location.

This isn't the best Chipotle location I've been to, but the bowl was still delicious. However, the portion here seemed a bit smaller compared to other Chipotle locations I've visited.

Chipotle offers a flavorful dining experience, with commendable food quality that stands out. However, there are a couple of aspects to address. Firstly, the vegetarian options are somewhat limited, which might be a consideration for non-meat eaters. Secondly, there appears to be a location discrepancy on Google Maps, causing some confusion for patrons. Despite these hiccups, the positive aspects, such as the delicious food, overshadow the shortcomings. The flavorsome variety and freshness of ingredients make it a go-to spot. It's recommended that Chipotle addresses these concerns to enhance the overall customer experience and ensure accurate location information.

Quite possibly the rudest, inattentive employees of any Chipotle I've ever been to. I've been here several times and today was the most recent. Luckily there was no line because I came at a weird time (3:30pm), too early for dinner and too late for lunch. The interior is dirty and ridden with trash, the employee seems pissed off I asked for hard shell tacos, she got annoyed when I asked for additional toppings, and the cashier rung me up but immediately walked away without collecting payment. What if Chipotle and Chick-fil-A employees switched jobs for a day? Chick-fil-A would be out of business. I don't expect much, and I didn't get much. It's fast food after all, and they're likely underpaid and overworked.

The diarrhea report presents: "CHIPOTLE MORE LIKE S**TPOTLE" Time to diarrhea: 20min Pain/runniness: 6.5/10 Time to clean: 15 min Taste of burrito: 5/10 Do I recommend? Well that depends on how close you are to the shi*ter

I don't even know where to start. I used to love Chipotle, but after today, I don't think I'll ever step foot in one again. I ordered a simple bowl, and halfway through eating, I noticed something off. To my absolute horror, there was a beetle sitting right there in my food -- fully intact. This wasn't a tiny speck or something you could mistake for seasoning -- this was a full-blown, unmistakable BUG in my meal. It makes me question the cleanliness of their kitchen, their food storage, their entire operation. How does something like this even happen in a restaurant that prides itself on "fresh" ingredients? If this is what's happening in front of customers, I can't imagine what's happening behind the scenes. Eating at Chipotle today was not just disappointing -- it was absolutely repulsive. I left feeling nauseous and disgusted. I'll be warning everyone I know to stay far, far away. Zero stars if I could.

The employees were lazy, they didn't refill the drinks even though they kept saying "We will refill it in 2 minutes." Hint hint, they NEVER refilled it. The food was way overpriced because their portion were so small. It was like everything was coming out of their paycheck.

I never leave reviews but the manager of this chipotle was extremely racist to my friend and I. He accused both of us of not paying because one of our cards wasn't working and he kept insisting that we look the exact same since we are both brown. we simply look nothing alike and this man was blatantly racist towards us.

After a day of checking into GWU Madison Hall we were in need of comfort food. My son recommended Chipotle, a 5 minute walk from his dorm. This is the 1st time I've eaten Chipotle. I opted for the Bowl...rice, beans, chicken, veggies and sour cream. It hit the spot!

Manager was rude and not helpful. Zero concept of customer service. They were out of water cups and he refused to give us regular cups so we could have water with our meal, even though we just spent nearly $50 on food at their restaurant. Take your business elsewhere.

Hands down worst chipotle I've ever been to Service 0/10 Steak tasted like dog food for some reason They tried to upcharge me for something I didn't order then argued with me when I said I didn't order it

The restaurant is quite close to my hotel and quite convenient to go for it. My favorite item is absolutely the crispy taco with steak, tomato, lettuce, black beans and avocado. Healthy choice for a dinner as far as I am concerned.

love this location. great, friendly staff. always clean! Fix the function that the customer can tip via the pay terminal. they deserve it.

DO NOT COME TO THIS CHIPOTLE. I can't say enough bad things about this location. People inside hate their jobs and are rude to literally every customer. Not to mention they barely put anything you pick in the bowl/burrito. Stingiest workers ever with how big of portions they give. Once again do not come to this chipotle location unless you want to walk out pissed off.

They charged me for asking to get sour cream on the side (which I always do because they always either put too much or too little) and they refused to accept my reward which was to get free guac given to me by chipotle. It was whatever for me to be charged but the lady's attitude was so bad it pissed me off but there was a long line so I just paid for it and left. I understand that they are located on school campus so they probably don't care about service but it would still make sense for them to put some effort into training their workers to be fit for working a service job. Probably will not return to this location.

I am definitely more disappointed than impressed during most visits to this location. The attitude of the staff is piss poor and they never have items ready. I wouldn't expect this from a location that is not that busy. Today I was told there would be a 30min wait on Carne Asada, when I asked if it was really 30mins deciding if I was going to wait they said actually only 15mins wait. Ten minutes later the associate from the back who was on the grill came to me and said, "Hey Bro- we ain't got no more carne asada. We out." There was no apology for the wait, no manager to rectify, just a "deal-with-it" customer-centric attitude. I guess I will continue to visit the location a half mile away from my office vs this location next door. It is truly a complete wait of time, energy, staff, and effort! O out 10, would not recommend!

I want to start by saying I ordered my meal at 8:34 am to be picked up at 11:40 am. Once I arrived I thought my order would be ready and it was not, I was told to wait so I did. I asked again for an update after waiting 20-25mins then was told my order was not in the system. I showed them my receipt which showed the confirmation # and the location and it came out of my card. I was told there is nothing they can do and they can't give me my food. $96 worth of food keep in mind. I had to get into the line and re order my whole meal. WORST EXPERIENCE EVER. P.S. I am an intern and it is national internship day...so imagine how my day is going

I ordered a burrito and got to the part where they roll the burrito. This woman looked me in the eyes, completely butchered the rolling until the burrito wrap ripped, and wrapped it up into aluminum foil

Place was dirty and the workers looked tired. One guy actually looked and sounded like a vampire. The cashier looked like goober from Ghostbusters and had the nasty attitude to match. No, I will not return to this location and the burrito was not good at all. Wasted money.

Some things make you feel bad. Some you are sad, and some make you angry. But there are times you just get so disappointed and bitter... This is one of them. We all love food, and am ok with Chipotle too. But when you are treated with anger and venom... As if the whole world's problems are one that you brought... There is no more bottom than that. Rhonda - the manager, did help clairfy and apologize on behalf the lady making the burrito behind the counter ~7pm, on 12/23/2018.. Sunday evening. But afraid that the employee you have there - she is absolutely not fit for a customer service role. Either do train her that people have (all of us) our own problems - but that does not give us the right to direct our anger to someone's else, especially when that place is an eatery. You just spoiled the whole sacred notion of food. Hope it does not happen again - to anyone. So you know the exact time and date for you to know who we are talking about.. here is the receipt.

WARNING: RUDE HOSTS & NOT CLEAN I should've read the reviews before visiting this location. First time writing a review. This Chipotle was the WORST. The food tasted bad and was not fresh. The meats and fajitas were burnt and dry. The kitchen didn't look clean. The glass was filthy, and it seemed like no one ever wiped the dirt sitting on it. Gross. I threw away the food after a few bites. Customer Service: The host's name is "GODEM," according to the receipt. Two African American female servers were super rude in the first place. When I opened the door, the older host seemed irritated. The younger host (cashier) did not know how to process my reward. The cashier yelled at me, "Not going through!! Not going through" without trying to correct what she had wrongly done. She was also muttering, and I am assuming that she was cursing. I could definitely tell that their attitudes were so rude and aggressive to minority customers because they provided a fair service to other ethnicities. Keep yourself away from this location, especially if you are a MINORITY.

You should really just go to another Chipotle especially if you're using Uber eats or DoorDash. I usually order mine from the second closest one to me bc this chipotle specifically is so bad but I forgot tonight and was immediately reminded why I do that. We got two salads and some guac. The order didn't come with forks which was annoying but whatever. We didn't get the guac we ordered and only received one vinaigrette despite ordering two salsas. Not to mention both the salads had very little lettuce (it's literally a salad!) and were EXTREMELY watery. We poured at least 1/4 of a cup of water out of both of the salad bowls and we did not get any liquid sauces on either of them besides sour cream if you want to count that (the picture is the watery liquid in the lids). Both salads were also ice cold. I understand a salad won't be as warm as a burrito or a bowl but there is literally no way the sofritas was even remotely warm when they put it on. Which has been an issue for me at this location in the past as well I don't think I've ever gotten warm sofritas there even once. And if I'm being totally honest even the portions for the toppings seemed super small we both barely got any corn. They skimped even on the cheapest ingredients like lettuce and corn wtf.

A complete joke and waste of time and money. Eat somewhere else, the food was cold and sucked. The staff are rude and have no idea how to serve a customer. Will never be back

Horrible service opened at 1045 and didn't get my bowl till 11:05 even tho I was the only one in store. Employees do not care. Frequently runs out of ingredients. Often gives you less protein than standard (just a few pieces) and rude about it when you ask for more )or changes for double meat). The worst Chipotle experience you will ever find.

Absolutely love it here! The service is tremendous even after the pandemic going on These guys know what they are doing

They kick my mother in wheelchair and my father out of the restaurant. When we were about to get inside through the automatic door specially for disable people, they had it locked, and they didn't open it for my mother. We went at 9pm to order food, they supposed to close around 10pm. After we order the food, we went to the tables to eat and they told us to leave with no manners. I asked why there wasn't any signal and they answered rude to me and my family. We asked to go to the bathroom because my mother needed it and they refused to let us inside. They didn't even have water. I hate the experience in this restaurant, I highly suggest to don't go.

Oh Chipotle, how I love thee. I'm SO glad this opened on the GW campus. I can settle my Chipotle craving anytime now. =) Food: Of course it's delicious, best burritos, bowls, and guac. I really appreciate this Chipotle's for the amount of food they give out. (Maybe they're not suppose to... BUT they load it up and I love them for it.) =P Remember to smile at your server. Service: Everyone I met in here were super friendly and happy. They made me smile. I had to stay here until closing due to working on a project with my partner but no one ever kicked us out or asked us to leave. We stayed past closing and they were so nice about it and just cleaned around us. Haha... This place def. gets packed because seating isn't as much as I'm use to at bigger Chipotle's. You might have to share tables with a stranger but that's not that big of a deal. Though I imagine during busy times, you might have to get your food to go... No Wifi in the place but you can steal Wifi from ABP across the walk way-the signal is strong enough. haha.

If you like filth, being told by staff to eff yourself and cold food, this chipotle is your one stop shop!

This place is PACKED. And I mean like 24/7/365 stuffed with people. Be warned. Other than the fact that you have to fight through a bazillion GWU students to get food here, this is like any other Chipotle in that it is pretty darn tasty. Given the insane turn-over in this particular Chipotle, the ingredients are always nice and fresh. The staff are a bit short and speedy with you, but given the volume that's totally understandable. All other comments I'd have about this place apply to pretty much every Chipotle ever: it's decent food, a bit pricey, easily becomes unhealthy depending on what you put on it, etc.

I ordered a burrito bowl via Uber Eats. When the order arrived, there was only meat in it, nothing else. Definitely not a burrito bowl. The meat tastes bad.

This is by far my favorite local chipotle. Serving sizes are always good. The line moves fast (if there is one) and deliveries arrive super quickly.

I came here this early evening after a long day at work without lunch. Needless to say, I wasted no time getting over here. There were just two other customers inside, so I was able to place my order fast. I went for the same thing that I always order from here, which was the steak bowl. For the additional ingredients I opted for the brown rice, black beans, shredded cheese, tomatoes, a little bit of lettuce, and sour cream. The employee who prepared my bowl provided generous amounts of steak and everything else for that matter. Usually when they make these things they do it as quickly as possible. That wasn't the case today, and I appreciated it. The steak bowl was prepared with some care this time around. The steak itself tasted normal, however, I notice a little more fat than normal. It didn't make any difference though I managed to finish it off. This was not a problem considering it was a meal for both lunch and dinner.

This chipotle is conveniently located in GWU Campus. Thus, the majority of the customers are students and people working in the near by vicinity. ORDERING The line tends to be long during lunch time but the line moves bit slowly. They don't have enough people in front of the line. In addition, some of the staffs are very slow and get your order wrong. They attempt to be fast, but make mistakes a long the way. FOOD The food here is not the best. I remember various times where after 5-10 minutes, my food became very cold and not hot. Furthermore, the rice here are not cooked very well and the chicken aren't that juicy compared to other location. The portions are average, but I am not impressed with their food. The chips here are often stale, saggy or extremely salty. I only come to this chipotle if I am in dire need of Chipotle in a short amount of time. I go to 19& M Chipotle because it is much better.

This is the George Washington University Law School Chipotle, so it gets a ton of business from messy kids. Given that fact, we have to judge it relative *to the particular job that it is supposed to be doing.* It is never that clean, but it is also never that dirty, either. More importantly, the food is always fresh and tasty, and they get orders done really fast even though they have lots and lots of customers (I would say that they are faster than most Chipotles). And also, and again for a "college kids" place, staff is very polite, and prices are reasonable (as they are at all Chipotles). This place deserves a better score than it is getting here at Yelp.

Not all Chipotles are created equal. I've been to this Chipotle a few times and each time has been a little lackluster. First of all, the set up of the place is really funky and not cohesive with the function of Chipotle. They're pretty skimpy on the ingredients and the guacamole is always a little brown (gross!), and my food is always colder than normal. On top of that, employee morale seems incredibly low. The workers are pretty rude and snippy, and I just felt unwelcome there. At the end of the (very long work) day though, a burrito bowl is a burrito bowl.

Worst chipotle I've ever visited. Brown guac, brown lettuce, and a coke machine that serves completely flat soda. Save yourself from the disappointing customer service and an even more disappointing food. Hey chipotle, get your act together and have some self respect.

I ordered via UberEats more than once and they can never get the food right. It's either missing one or two ingredients that I checked on the menu. It's not that complicated since there's not a lot of food choices but they still mess it up. It's frustrating esp. paying more thru delivery service and paying extra.

Very good! Food was cooked perfectly. Convenient location. Line went fast. No issues! A bit more pricy than what chipotle in my area costs, other than that it was great!

Chipotle like actually has to do something about this location. If you walk into this store after 8 pm you are about to have the worst experience you've ever had in a Chipotle. The employees are extremely rude and act like they're closing even though it's 9 pm, half of the ingredients are empty, and to try and conserve the few ingredients left for the night (because they're too lazy to just make more) they'll give you about half of what you'd expect from a Chipotle. It's not like this is a one time occurrence either, it is like this EVERY NIGHT. The workers get out of there every night by 9:50 (they close at 10) because they don't have any more food to even serve. I wish Chipotle wasn't such a big chain so that they could actually be alerted about the issues with this location.

Very bad service, very rude employees. Overall not impressed with my service at this chipotle. Maybe next time I hope but we'll see

The workers at this chipotle are rude. Always seems like they are in a hurry and want to get rid of the customer. The chicken isn't that great either for some reason. It's mostly convenient because it's on the GWU campus but I'd avoid it if I could.

I've worked down the street for about a year and I love Chipotle. However, this one is one of disappointing restaurants I've visited. The below are my bad experiences here: 1) I stood in a line that was all the way to the door and not until I got to the front did the cook yell "we ran out of chicken for today." I was going to order a chicken bowl. 2) About two weeks ago, I placed my order online to pick up because around lunch time the restaurant is really busy. There were 2-3 people in front of me waiting to pick up. I stood in the pick-up line about 15 minutes. I might as well had stood in the line to order food. Once I was given my food, I saw I wasn't even given the right order. I had ordered a bowl and instead was given some chips and something very light in a sheet of foil. 3) Today, I ordered online for my food to be ready at 1:45 PM. I didn't arrive until 2 PM after my last experience. When I got back to my office, I realized my food was COLD. The chicken, rice, corn, everything. I had to microwave it. On top of that, the food was extremely BLAND. I had to add a salt packet to my food and that only helped a little. Huge disappointment. Really dissatisfied with this location.

Employee threatened she was going to smack me... over some corn. She was running her mouth behind the counter but didn't have to nerve to square up.

This chipotle is soooooo hit or miss! Some days my bowl is good, other times it's not. I only go there because it's so close to my school. If you have another option, go there. The staff are usually very nice and willing to help if you need to get things on the side etc...

This was hands down the most dysfunctional Chipotle experience I've ever had. I should have known something was wrong when I walked through the door and noticed a guy eating his burrito bowl with... a spoon. Hm, I though, that sure is eccentric! The next thing I noticed was a huge gust of freezing wind blowing through the wide open door, which doesn't close by itself. If you don't close the door as you walk in or out, it will stay wide open. Oblivious to the mayhem that lay ahead, I took my place in line. The next thing I noticed, after being in line for about 5 minutes, was that it had not moved a single inch. I looked up to see that there was a single flustered worker attempting to do every part of the burrito-making process by herself. Somehow I don't think this is what the creator of Chipotle had in mind when she first applied Ford's assembly line model to pseudo-Mexican food. After miraculously making it through most of the line (at this point, a bewildered looking dude with braids decided to finally show up to his shift), I am informed that there is no guac. *Sigh* Okay, whatever. I finally pay and go to fill my soda and get my napkins and forks... OH WAIT. There are no forks. This explains that weirdo I saw earlier. Oh, and the soda machine doesn't work great, so you kinda gotta fill it by repeatedly pushing your cup against the nozzle for brief half second bursts. I realize this location only opened up this month, but jeez, get it together! -5 stars for lack of forks, guac, wait time, dirty tables, and being subjected to gusts of wind while trying to eat my salad with a spoon (not to mention the pile of trash on the floor behind the cashier). +1 star for sheer amusement as I watched indignant GW students also try to eat their food with spoons.

What a wonderful holiday surprise! I could barely contain myself the other day when a colleague casually mentioned that there is now a Chipotle near us. Say what?! You mean to tell me that I have been going all the way to the location by Dupont Circle for no reason for months now? Well, it is true: right near the George Washington University campus, there is a brand new Chipotle and it is just as yummy as always. Seekers of this location beware: you may very well never find it unless the love of tasty burritos empowers the search. The easiest way to find it is to walk in from the 20th St NW and Pennsylvania Ave NW corner, enter the building with the storefront labeled Paul, proceed until the first hallway to the left, and Chipotle will be on your left at the end of the hall. Unless another set of doors is created soon, you may have to pop outside for a brief moment into the inner courtyard.

On BOGO day (July 6), my boyfriend and I were directed to this location after another location was low on ingredients. We walked in at 9:56pm and were told "it's 10:00pm were closed." When we explained we were sent to this location due to another store being out of almost all ingredients, she threw the containers down and began our order. Someone who had an online walked in direct behind us. The whole time she was telling other coworkers to throw out online order receipts, told us that "restaurant workers have lives too", and that we were inconsiderate. She then yelled through the restaurant "I'm not checking them out someone else do it" While I am not typically someone who leaves reviews, I myself have worked in the restaurant industry and have never seen someone treat customers this way. In no circumstance, even minute before closing, should an employee throw down burrito wraps, bowls, and yell at their customers.

It takes a few bad trips for me to write a review for something I have as utilitarian of a relationship as I do with Chipotle. When you walk into a Chipotle, the bar isn't necessarily set high--you are generally tired, in transit, and a little hungrier than the norm. This Chipotle manages to make the most basic ingredient mashups borderline disgusting. Most of this challenge boils down to a few issues: 1. It's always at capacity. 2. Staff there appear to turnover a lot, so you often have apparently under-trained people (as in freshly-hired) flopping through your burrito on a busy night and no one has the bandwidth to tell them to start over. 3. The latter turnover issue seems to be tied into the fact that anyone who appears to be in the position to say that something is unacceptable, doesn't care or frankly was similarly trained so they fail to see the problem. I never walk out of there with a burrito that isn't completed covered in a sopping mess of liquid--even when some of that on occasion is to be expected and you will occasionally get a well-intended newbie. 9/10 I have regretted going there and spending money altogether. I have thrown away half of my food tonight, because I'm physically disgusted by what was rolled up and, once again, I haven't set the bar high. I go because it's convenient for me personally; however, it would behoove either Chipotle or GW to consider an additional location. Notwithstanding GW students, it's by an incredibly large hub of federal and private offices where people work. It always appears to be demotivating for all involved. If you go there after a dinner rush, employees act as if they are handing you the food for free. Or perhaps that you are making requests that go far beyond the call of duty (e.g. ordering a burrito with basic toppings and leaving). They can't be bothered. While I too have worked similar jobs and often times walk in there after a 12-hour run of working, I can only empathize to the extent I'm not taking someone's guff at the end of a work day. It's not fair or productive for anyone involved. I guess the real solution for me personally is to not repeat the trip any time soon. However, I work by an insanely busy location that runs far better. Hopefully, someone considers visiting this location in terms of staff and resourcing, because at this rate, there is no point in dropping money for a tortilla and liquid sour cream jelly roll.

When I went to this location yesterday, the line was complete chaos. I was hopeful to enjoy my barbacoa bowl, but after assembling what I consider to be a perfect bowl, the cashier ringing me up flung my bowl upward and rightward to put it in the bag. Immediately, barbacoa sauce splattered over the counter. The cashier took no notice of this and put my LEAKING bowl into the bag. The bowl continued to leak as I leave and the foil cover began to open. So much of the bowl had leaked that the bag began to break. When I opened the back to take out the bowl since the bag had been soaked through, the bowl had OPENED. The carelessness of the cashier ruined my meal and therefore part of my night. The remaining ingredients (those that had not fallen through the opening) were all flung to on side of the bowl. The bowl was lackluster at best. I expect more from Chipotle. Especially after everything they just went through.

Best burrito I had from any Chipotle restaurant in DC. Chicken was actually tender, as opposed to dry and bland like the Chipotle in Chinatown. I even asked for a little more meat (not double), and the employee added some without hesitation. The kitchen/indoor areas were clean. The staff seemed busy with multiple online orders, yet still remained welcoming and professional. If the manager is reading this, please compliment the staff that worked around 2:30pm on Saturday 5/1. They were clearly working hard.

Once in a great while I go to a Chilpotle to see if things have changed. The service is always fast but the food is always lukewarm when I would like it very warm if not hot. The black beans today were crunchy. Maybe crunchy beans are an east coast preference but not mine. The crunch makes me think the dried bean wasn't totally cooked. But this is the second Mexican food place I have visited in DC where the beans have a crunch. Between the lukewarm and not throughly cooked beans I am giving them a meh rating.

I got sick from eating here. Will be avoiding from now on. Must be tainted meat as my bowl was only veggies and the new carne asada, which is the same low-quality meat we are used to, but cut into longer strips.