Chipotle Mexican Grill

The worst service I've ever had at a Chipotle. First of all, we entered when they were just opening, no one greeted us, they didn't have all the proteins ready. The guacamole was black like when it is old. The credit card machine to pay did not work. The plates were dirty on the outside. There was no dressing for my salad and I paid almost 3 dollars for a little bit of old guacamole. I will never return to this location.

The cashier and the runner were VERY RUDE!! Insulted my under age child as well as myself and didn’t want to give me my food. The runner was a very aggressive man dressed as a woman and licked his finger and rubbed it around my drinking cup. The cashier then attempted to fight me as well as my daughter. I placed a mobile order and was about to purchase another in store but due to their customer service I walked out

It’s currently 11:04 and the doors are still locked. This store is consistently riddled with lazy irresponsible staff members each shift. What a shame

Definitely thus far, the worst Chipotle I've ever dined at. Walked in to a rather surely, demeaning and unwelcoming environment: no greeting, wasn't acknowledged until after a nearly two minute personal conversation in which the "N" word was loudly and repeatedly used among two female employees (one being either of African or Jamaican descent). They were openly laughing at and mocking a black customer who wanted extra sour cream. I cleaned my own table, myself and two other customers were dining when I hear the same two young ladies interrogating an employee about washing her hands. Finally, I did my best to drown out the personal and derogatory conversations of the two female employees by watching YouTube to some avail. The food was mostly the best part, chicken wasn't entirely fresh unfortunately but the guacamole was. Please hire personal who NATURALLY have good customer service skills and attitude for the position!!!!!

I come into this location often an order a kids meal. I was getting my order (hard shell tacos kids meal) and usually when they are out of hard shell tacos I request to get the large bag of chips instead since they are out. And they have always said yes to my request. Note that they are out of kids meal containers today as well. So they found it fit to put all my toppings in side cups which I found weird, just put it in a bowl and portion correctly. But whatever… Today the supposed general manager saw my ordering and my request and quickly denied it. I said I don’t understand this has never been an issue before. And that I’m already having a bad experience cause yall are out of containers and hard shells. She would not make this one small exception but instead doubles down and in a very rude tone said “im the General Manger and we not doing that”. I left without food because she was so nasty and rude even while I’m walking out saying disrespectful comments about what happened. She was so dismissive and shouldn’t be working in customer service if that’s how she feels. TBH I know she doesn’t care if I return or not but I damn sure WONT thanks to today’s negative experience.

Do not come here, seriously. Rude staff and the food is messy and scattered. The girl made a mess closing the bowl and I pointed it out so she could fix it and she said was that she saw that and continue to close the container while the guacamole dripped out.

Whewww this place is just NASTY!!!! The staff are rushing throughout the day so that they can get off work at 3pm. The countertops are smeared with food and the staff just slides your bowl thru it all, by the time it gets to the register its covered in nastiness. The place is dirty ALL the time, so now I just go to Dos Toros next door where they serve the exact same thing. Will not get another dollar of my money. The store keeps commenting under people's post on here but yet there have been NO changes. RUN FOLKS RUN!!!!

This restaurant is so clean and modernistic than the old Chipotle in the arena. The only drawback is the bike parking (in case if it was group of people biking along) is by the convention center at Gallery Pl. If it was by one person bike racks all across the 7th St businesses. Overall great experience and a huge improvement than the old chipotle and the food taste much richer and high quality than the other Chipotle restaurants in the area.

Some employees are very rude and no patience broken fountain nozzle in the Diet Coke fountain, spills everywhere The worst thing is I come for food: they have Super dry meat, did they preserve their leftover from yesterday?

This one is pretty bad. The barbacoa looked like dry shredded beef. How do you eff up pre-prepared food. Then the workers are terribly unresponsive and no communicative unless screaming at each other. Close it down!

They're no longer next door to the Verizon Center (yes, that's what I still call it)! They're across the street not too far from Chop't. Since I'm not in DC much these days I'm guessing the move is fairly new. Grabbed lunch one day while in the office. I took the mobile app off my phone since mobile orders stopped working for Chipotle. At the time there wasn't much of a line. The portions are stingy and the employees not the friendliest. I'm not inclined to return to this location!

By far the worst Chipotle I've ever gone to. Workers laughed at foreign visitors ordering in front of us. Cashier went on break in the middle of my order. Do I need to say any more?

The staff at this location are not trained in allergen handling at all. The first staff I told I had a gluten allergy just looked at me blankly. She called over a manager, who seemed shocked when I asked for a glove change, and just repeated my question when I asked about changing spoons. He begrudgingly changed spoons and the first employee just ignored my request and started making the bowl without using new spoons. It was incredibly disappointing that you both a regular employee and a manager were totally clueless about allergens and cross contamination. This is drastically different from most Chipotle locations I've visited across multiple states. The pollo asada left much to be desired and portions were tiny.

Worst Chipotle hands down! Just left this establishment and they continue to refuse to give me plain white rice. The staff is horrible and need proper training on accommodating guest with allergies!

This Chipotle Mexican Grill on 7th Street in DC is a great place to go for everything that you need in a Chipotle and more. I have been happy with all of the orders that I have made from here. The staff here provides excellent customer service here.

If there was an award for the worst chipotle restaurant, this location would win it with flying colors. The restaurant is always dirty always missing stuff such as napkins, hot sauce, and they are fountains for drinks are filthy and to add to that the staff are very rude. I have not met any nice person there. Everybody is rude. I wonder who the manager is and why they haven't been fired yet

This Chipotle is great because it gives you a good portion for your bowl. They don't hold back! I had a quick lunch w friends and it we were pleased.

Customer service at this location is absolutely horrible. Server who made my food practically threw my food down the food line and was completely disinterested in doing their job, had an attitude the entire time me and my co worker were placing our order. The server half mumbled throughout and was rude when we were able to hear. My coworker had ordered some brown rice and they said that they were out when there was a huge pan of rice was behind them just sitting there. The server claimed that the rice was only for online orders was not able to provide it to customers who were in person. The store was also messy with trash all over the floor. Will not return to this location.

This chipotle absolutely sucks! The people serving the food make the food looks so unattractive because of their poor attitude, no smiles on their face and it seem as if they don't wanna work. The serving of meat is literally a spoon of meat and the food area is filthy not clean. The tables are all dirty and you have to ask them to clean the table which is cleaned with an attitude and it still not clean. I do not recommend anyone eating here and food taste terrible. The taco has no meat--just a mess.

Lazy staff, never stocked with food, bad attitudes. Exactly how you should expect the Chinatown chipotle.

Worst customer service I've experienced in any chipotle. The server was rude and disdainful. Great food but take your business somewhere else

Hands down one of the best experiences I've had as someone with Celiac/gluten dietary restriction. What a kindness to be treated with respect by knowledgeable staff who got that Celiac is life-threatening, often misunderstood illness, and not an annoyance or a choice. Many thanks to the staff who took care of me and my Celiac family. When Kamiyah took my order, she not only changed her gloves but she also took the ingredients from the back so they would not be cross contaminated!! She also cleared the path on the line and communicated to other staff members that she was making a dietary restricted order and she could not touch other things. Kamiyah's examplory customer service and respectful consideration of my dietary needs made me feel confident that she knew what she was doing. She was patient and outstanding. To the manager of this location: please ensure to praise Kamiyah and staff working at this location for creating this kind of environment in a busy restaurant in 2022. Please reward Kamiyah for her amazing work, and from the bottom of my a heart and my family - thank you.