Chipotle Mexican Grill

Amazing service from the sweetest girl. Food was delicious and space was clean! Very happy overall!

The location's customer service was exceptional, with every staff member exuding warmth and a genuine willingness to help. As soon as I walked in, I was greeted by their friendly smiles, which immediately made me feel welcomed. They swiftly attended to my needs, ensuring that my experience was enjoyable. However, my visit took a turn for the uncomfortable when I had a disconcerting encounter with the security officer on duty. Throughout my time there, she watched me intently, her gaze lingering longer than what felt appropriate, almost as if she suspected I could be involved in wrongdoing. This persistent scrutiny created a palpable sense of unease, making it difficult for me to relax. As I waited for my food, I could feel her eyes on me, heightening my anxiety and detracting from the overall pleasant atmosphere. I constantly glanced her way, interrupting my ability to savor the meal I had been looking forward to. While the attentiveness and friendliness of the restaurant staff were commendable, the oppressive glare of the security officer overshadowed what could have been a delightful outing. It was disappointing to leave with such mixed feelings, as the warm service starkly contrasted my unsettling experience with the security personnel.

Absolutely appalling and disrespectful service! Avoid this place! Our experience was a nightmare. Immediately after finishing our food, a SECURITY GUARD rudely demanded we leave our table because we weren't eating, even though we were still finishing our drinks. This hostile treatment was shocking and unacceptable. We were made to feel unwelcome the second we stopped eating. The fact that a security guard was used for this task shows a complete disregard for customer comfort. This was humiliating and infuriating. Stay away!

I asked a black female security guard for the restroom code, and she just very rudely, with a bad attitude and an unfriendly facial expression, even though I asked politely. When I tried to walk toward the exit, she refused to move and blocked the doorway. I will definitely not be going there again. A security guard needs to improve her attitude and treat customers with respect

This was by far the worst chipotle I have ever been to. to start off, the portion size was extremely small. I ordered a bowl and did not open it until I left the restaurant. a couple of minutes after opening the bowl I came across a small black object. Ofcourse, I tried to give the benefit of the doubt but after closely examining it, there was A FLY in the food. I am deeply horrified and disgusted. This shows how unsanitary this place is. DO NOT come here. I am astonished.

The worst service I've ever had at a Chipotle. First of all, we entered when they were just opening, no one greeted us, they didn't have all the proteins ready. The guacamole was black like when it is old. The credit card machine to pay did not work. The plates were dirty on the outside. There was no dressing for my salad and I paid almost 3 dollars for a little bit of old guacamole. I will never return to this location.

- Horrible service (haven’t seen such rude nasty service) - cheating customers stealing money ( we didn’t order Guacamole- but she charged us) - very dirty - not clean - Food was cold - not tasty - atmosphere was unbelievable: they are not only shouting, yelling and screaming at customers but also fighting with each other. - Not respectful , not friendly people - be aware -stay away from them

If ur looking for a clean place to eat with great customer service,don't come here..Was treated like a criminal by the security ,when it comes to using the restrooms, bathrooms should never have passcode locks on them.its not a safe,it's a smelly old bathroom.and the employees are just as worst when comes to service or cleanliness.gallery place use to be a wonderful place 20 years ago now,its money hungry straight down to using the restroom..smh

Some employees are very rude and no patience broken fountain nozzle in the Diet Coke fountain, spills everywhere The worst thing is I come for food: they have Super dry meat, did they preserve their leftover from yesterday?

This one is pretty bad. The barbacoa looked like dry shredded beef. How do you eff up pre-prepared food. Then the workers are terribly unresponsive and no communicative unless screaming at each other. Close it down!

They're no longer next door to the Verizon Center (yes, that's what I still call it)! They're across the street not too far from Chop't. Since I'm not in DC much these days I'm guessing the move is fairly new. Grabbed lunch one day while in the office. I took the mobile app off my phone since mobile orders stopped working for Chipotle. At the time there wasn't much of a line. The portions are stingy and the employees not the friendliest. I'm not inclined to return to this location!

By far the worst Chipotle I've ever gone to. Workers laughed at foreign visitors ordering in front of us. Cashier went on break in the middle of my order. Do I need to say any more?

The staff at this location are not trained in allergen handling at all. The first staff I told I had a gluten allergy just looked at me blankly. She called over a manager, who seemed shocked when I asked for a glove change, and just repeated my question when I asked about changing spoons. He begrudgingly changed spoons and the first employee just ignored my request and started making the bowl without using new spoons. It was incredibly disappointing that you both a regular employee and a manager were totally clueless about allergens and cross contamination. This is drastically different from most Chipotle locations I've visited across multiple states. The pollo asada left much to be desired and portions were tiny.

Worst Chipotle hands down! Just left this establishment and they continue to refuse to give me plain white rice. The staff is horrible and need proper training on accommodating guest with allergies!

This Chipotle Mexican Grill on 7th Street in DC is a great place to go for everything that you need in a Chipotle and more. I have been happy with all of the orders that I have made from here. The staff here provides excellent customer service here.

If there was an award for the worst chipotle restaurant, this location would win it with flying colors. The restaurant is always dirty always missing stuff such as napkins, hot sauce, and they are fountains for drinks are filthy and to add to that the staff are very rude. I have not met any nice person there. Everybody is rude. I wonder who the manager is and why they haven't been fired yet

This Chipotle is great because it gives you a good portion for your bowl. They don't hold back! I had a quick lunch w friends and it we were pleased.

Customer service at this location is absolutely horrible. Server who made my food practically threw my food down the food line and was completely disinterested in doing their job, had an attitude the entire time me and my co worker were placing our order. The server half mumbled throughout and was rude when we were able to hear. My coworker had ordered some brown rice and they said that they were out when there was a huge pan of rice was behind them just sitting there. The server claimed that the rice was only for online orders was not able to provide it to customers who were in person. The store was also messy with trash all over the floor. Will not return to this location.

This chipotle absolutely sucks! The people serving the food make the food looks so unattractive because of their poor attitude, no smiles on their face and it seem as if they don't wanna work. The serving of meat is literally a spoon of meat and the food area is filthy not clean. The tables are all dirty and you have to ask them to clean the table which is cleaned with an attitude and it still not clean. I do not recommend anyone eating here and food taste terrible. The taco has no meat--just a mess.

Lazy staff, never stocked with food, bad attitudes. Exactly how you should expect the Chinatown chipotle.

Worst customer service I've experienced in any chipotle. The server was rude and disdainful. Great food but take your business somewhere else

Hands down one of the best experiences I've had as someone with Celiac/gluten dietary restriction. What a kindness to be treated with respect by knowledgeable staff who got that Celiac is life-threatening, often misunderstood illness, and not an annoyance or a choice. Many thanks to the staff who took care of me and my Celiac family. When Kamiyah took my order, she not only changed her gloves but she also took the ingredients from the back so they would not be cross contaminated!! She also cleared the path on the line and communicated to other staff members that she was making a dietary restricted order and she could not touch other things. Kamiyah's examplory customer service and respectful consideration of my dietary needs made me feel confident that she knew what she was doing. She was patient and outstanding. To the manager of this location: please ensure to praise Kamiyah and staff working at this location for creating this kind of environment in a busy restaurant in 2022. Please reward Kamiyah for her amazing work, and from the bottom of my a heart and my family - thank you.