Chipotle Mexican Grill

If I could give zero stars I would. The order arrived quickly and accurately. That’s where the positives end. The bowls were so light the my almost felt empty and the guac was old, brown, and tasted rotten. It was inedible. When we order in person things are great but this location systematically and repeatedly cheats delivery orders by under filling bowls and now serving spoiled guac. It’s shameful and what’s worse is they don’t give you an option to speak with a rep, just the AI chat feature that blows you off. Would not recommend.

While ordering my bowl they tried to charge me for extra chicken when he didn't give me extra chicken nor did I asked for extra chicken. The lady also put cheese on my burrito and got mad when I asked her to remake it. When I complained about this the manager said we're going to just refund her her money throw it in the trash. When I asked why wasn't I being served she said that she doesn't have to deal with something like this. It definitely felt racially motivated. I came in there to purchase just like everyone else. If I wanted extra chicken I would have asked for it and if I had asked for it I wouldn't have any problems paying for it at all. I definitely don't recommend this location. And I think about it is they tried to be sneaky and do it wasn't going to try to give me my receipt. If I hadn't asked for my receipt I wouldn't have even known that they were charging me for something that I didn't get nor did I asked for.

It’s always the same, you have the possibility to redeem the points online to place an order but after discounting them it says that there is an error and it is not possible to carry it out. Where do my points go? Because then the workers do nothing to solve it and it’s already the 3rd time I’ve tried it in different establishments. Of course it’s a problem with the app.

Worst chipotle you could ever go to veryyy rude , makes fun of you , judges you , the employeee just are terrible and they should do something about it before they lose customers. If you want a good service go to the other chipotle, 5is one is just the worst.

Today, at approximately 12:27 PM, I visited your Chipotle location and requested a kid’s taco. The Latina employee with the red lipstick who assisted me immediately frowned. When I asked for an extra small tortilla, she remarked in Spanish to her colleagues, “Make sure you charge her. Is she getting a kid’s meal?” I replied that is fine, as I always pay for the extra tortilla. Realizing that she didn’t know I understood Spanish, she rolled her eyes before starting to make my bowl. I decided to leave, as I did not want to spend my money where I felt disrespected. I strongly recommend that your employees receive additional training in customer service, as this was an unpleasant experience. I felt uncomfortable and embarrassed by the employee’s behavior. It is crucial to address this issue, as my colleagues and I have observed similar biased and discriminatory attitudes at this location.

Very small seating area. Consider this store mainly for takeout. It is located in a busy area on Connecticut Ave.

Close to empty bowl….i paid $14 dollars for this

Go to Surfside around the corner instead. Better food, better service. This place is absolutely chaotic. "Out of" (meaning unmade) guacamole 90% of the time, and employees rarely offer/suggest refunds if your online order isn't complete. The other less-than-favorable reviews follow a common theme. The ONLY decent employee is whom I assume to be the manager, but still it seems that she doesn't have her subordinates in line.

This was a terrible time. The staff was rude and did not understand want I was asking. The card reader broke and I was not told till after my food was made so I did not have the money to pay so I had to go to the bank. The soda machine was broken, and there was a puddle on the floor that was not being cleaned up. Their was no seats left, and they offered no solutions when asked. The food was over priced because they kept adding things that were not what I was asking for, and I had to pay for it. This lost a customer for life.

Lady was mean and sort of unfriendly. She gave a bad attitude to me and my friends. They gave little portion.

Good entry, full of stuff,,,and smiles...very nice lady and cashier did not know how to wrap a tortilla,,yeah...needs lots of training...huge serving and it was a good visit....FYI: if you can not wrap a tortilla, you aren't ready to drive"

I hate that this is the closest location to my employer. THEY ARE NEVER PREPARED FOR LUNCH RUSH HOUR. It's noon why are you out of everything including dressing. Was there not enough made for the day. 85% of the staff is rude. The price is never the same. I'm here once a week and every time my same order is a different total and they are always out of something. The cashier never knows how to work the rewards point so you can get your free item. If you can speak Spanish then you will have some courtesy at this location. When you ask for extra they let you know there will be a upcharge and look at you like you're poor. Give me the extra please upgrade the customer service and the readiness of items. People are back at work have enough workers and food. Edit to add - yes I returned and still the same

It's the food, you know and love, if they're not completely out of everything by noon, which tends to happen... A lot.

Got take out order for window pickup. Took a long time for someone to greet me. I was also being harassed by a homeless man while I was standing there. After a staff member walked up to the window and blankly stared at me I told them my name. They couldn't find my order for a while despite me coming exactly when the app said. Once they finally did they gave me a unsealed bag that was soaking wet and dripping. My food also looked like it was thrown at a wall before being scraped off the floor and put in a togo container

Walked in here the other day with my husband for his lunch & I ate a few bites of his bowl & it gave the worst tummy ache ever!! He started feeling nauseous throughout the day as well ..... other than that the staff is super rude such a ugly place

Absolutely the worst run location. They NEVER have enough food for the lunch demand. On Tuesday 8/23 I visited at 12:15pm. After waiting in line for 20 or so minute they had no food available! How do you not have enough food? I will not be returning. Also when I called the corporate manager to voice my concerns. I was met with a corporate answer.

This was the worst chipotle experience of my life. I come in at around 3:30. I haven't eaten anything and was on my lunch break from a rough day at work. I walk in the store and everything seems normal. Well, there's a tweaking lady just outside the store, but I guess that's normal for DC. I order my food and everything is assembled fine, but it takes like 5 minutes for the employees to quit talking and actually have me pay for my order at the cash register. No one was at that cash register for 5 minutes. Then, when someone finally arrived, I paid and went over to fill up my drink. When I had just filled my water cup, an employee came over to me and said the transaction didn't go through, so I went over there again thinking I could just pay it and hurry on my way. I waited for about 5 more minutes while the employee just kinda blankly stared and did nothing, and in that time frame that tweaker from earlier came inside the establishment and stole my food. I didn't realize this at first but when I looked over at where I had put the food down near where I had fillled up my water cup I noticed it was gone. But there she was standing just outside the window, gripping that bag of food so harshly and smiling through the window. The employee came out of the store and retrieved the bag, and the tweaker came back into the store and started to yell at me. I quickly asked again if the payment was processed so that I could leave, and an employee said yes, so I came out of there. As I walked out of the store, the tweaker yelled at my again saying "YOU SHOULD THANK ME!" because she "almost could have stole my food". Like no, you did steal my food, I'm not thanking you for it, and I want to leave the premises immediately. She also said some racist thing like "ain't that the blackest thing you seen". I left as soon as I could but she followed me a little ways down the street. As I continued to walk back to my workplace, I looked back twice, and both times she screamed "YOU SHOULD BE THANKING ME!!". That was the worst chipotle experience of my life.

i don't write reviews but this is some bs. why is there a live bug in my food. highly would not recommend eating here

never have guac! i went twice - one right when they opened and once around dinner on two different days in two completely different months. no guac. :(